For several years, I arrange all of my executive's transportation through Total Transportation, and I couldn't be happier with their service. They are incredibly easy to work with, always respond quickly, and make my job so much easier and stress-free. One of the things I appreciate most is that they monitor his flights, so the driver is there at his residence or the airport at the appropriate time. Whether the transportation is needed early in the morning, late at night, or at a moment's notice, they are dependable and always show up. Their professionalism, responsiveness, and reliability give me peace of mind knowing that the transportation is taken care of. I highly recommend Total Transportation to anyone looking for a dependable and professional transportation service. read more

We needed wow large SUVs for a funeral. I was very particular and asked they showed up matching and clean. They did just that. Michael and Dennis arrived ahead of when they needed to be and because we were unsure of our schedule for the day, they waited at the church for us. We had to make some adjustments and they were both very accommodating. It was something we didn't have to worry about on a very difficult day. I've used Uber Black but these guys were true professional drivers and worth any premium we might have paid though I thought the costs was quite reasonable for the excellence they delivered. Thanks guys! Will be calling you again! read more

Great service and timely arrival... thanks for making the night memorable! We would definitely use again

We rented the 18 person stretch hummer from Total Luxury. We booked this reservation probably a month and a half in advance. The lady who answered the phone when I called for a quote was very patient and courteous. She gave me multiple quotes for various cars (12 p - 16 p limo, 18 p stretch hummer). When we finally booked, the process was quick and easy. The only thing is, I assumed the remainder balance pulled automatically but it doesn't-- you have to call it in. Payment went smoothly though as I had planned to call in at the due date to make sure things went okay with payment. Jim/James was an amazing driver. The afternoon of our rental, he called and left a voicemail to introduce himself and then texted me when he was on his way. He put up with 16 drunk, loud, crazy girls for a gigantic surprise bachelorette party for my sister. He showed us how everything worked in the car, prepared champagne flutes and ice, had a wine opener for our moscato bottles, and opened our champagne bottles for us. He was attentive but he didn't hover and he left us to our celebrations. Available but invisible-- perfect service!! When we were ready to go home, we texted him and he was where he said he would be when we were ready. I would definitely rent from here again. Amazing 5 star service and attention to detail. Very happy we went with Total Luxury Limo and not somewhere else. read more

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This is a poorly organized transportation company and I am extremely disappointed we used them for our wedding day. We hired two coach sized buses for our wedding day, and I was in contact with two different event planners with the company leading up to our wedding. Both event planners left the company within probably 2-3 months of each other, which was a red flag to me. I was very clear about expectations for pick up and drop off location and timing, and I even sent a word file with the bus schedule the week before the wedding to again confirm times and locations. Despite communication with multiple people within the company, there was a "glitch" the day of the wedding and one of the pick up locations for guests was entirely missed, leaving about 80-90 of our guests at their hotel looking for the scheduled transportation schedule that was on our wedding website and also handed out to guests on cards at the time of their check in. We will never be using this company again, and for something as simple as getting from point A to point B this should be low on your list of concerns the day you are entertaining potentially many friends and family. read more

Was very disappointed. We were married in January in Minnesota. Of course the day of our wedding there is a severe weather warning with lots of wind and snow. We hired the party bus to take the wedding party to our outdoor photo location that was ten minutes away from the venue. The purpose of hiring them was so everyone could travel together and so no one had to be a stressed out driver. The driver showed up on time and the bus itself was very nice. She took us to our location and asked her to wait as we would only be outside for a few minutes due to the cold temperatures. After taking photos for maybe five minutes we turn to get back on the bus and it's gone! We try calling her but she does not answer. All our bridesmaids and myself (bride) did not have coats and we had three small children with us. Luckily we were able to wait in the lobby of a neighboring building to get out of the wind. After many more calls the driver finally answers and comes back. We get on the bus and she leaves the door open long after everyone had gotten back on. Which was frustrating as we were desperate to warm up. The driver then had no clue where to go next or how to get there. This is very frustrating as I had filled out a form describing exactly where they would need to be taking us. It was a very simple route that was basically getting from one side of the river to the other side. My husband had to direct her back to our venue with his phone. We ended up being late to our own ceremony due to the missing bus. This experience was extremely frustrating as the whole point of hiring this company was for us to have a safe and stress free way to get from point A to B. My husband and I are extremely disappointed with our experience with this company and would not recommend. I hope that our experience is unique as the reviews we had read were good and we paid a lot of money for this simple service. At the end of the day we had a beautiful wedding, amazing winter wedding photos, and were married but our day was certainly disrupted by this experience and I am concerned I may have gotten frostbite due to the prolonged time we spent outside due to the missing bus. read more

I had a horrible experience with this company. It is a long story but I will get a few more details to you so you can decide for yourself if you would like to use this company, I would strongly suggest looking for someone else(there are plenty of other companies). We booked a ride with this company for a 2 way airport pickup for 17 people. The first ride went great, but as the group of 17 needed to go to the airport the shuttle was nowhere to be found. The entire group ended up having to take cabs to the airport. Furthermore, once the company was called to ask why they charged us MORE for the 2nd ride(that wasnt executed) they said it was for wait time. Well they must have been waiting in the wrong area. After multiple calls to the group asking to move additional charges above and beyond the contracted amount the owner "nick" hung up on us multiple times. No way I would run a business(i happen to own 3 businesses and understand the importance of coming to a common ground with guests). I would strongly suggest using another company. It is truly disappointing that the group handled themselves so unprofessional. read more

Our experience was pretty hectic. Overall, the bus we got (56-passenger) was nice but we did have issues with the chauffeur mis-gendering my wife more than once throughout the evening. He was also late bringing my guests to the wedding. Make sure you confirm everything, so you know exactly what is and is not available on each of their buses! The wedding coordinator for the company did reach out to me to explain where we had the miscommunication and to apologize for the chauffeur. Overall, we had a bad mix of miscommunication and a bad driver. The bus was nice, clean, and air-conditioned and the price was also good. read more

I am a regular customer of Total Limo/Minneapolis plus I book for my associates more than 5 times a month with Total Limo. Tonight I tried to book an SUV & a Sedan to go to MSP from downtown Minneapolis. First of all I was put on hold for a minimum of 10 to 15 minutes each time I called. It took forever to book my orders. I finally booked the two MSP runs then I tried to change the pick up time from 6:30am to 7am. I was told they WOULD NOT ACCOMMODATE me after another 30 minutes on hold. All we needed was a THIRTY MINUTE change in P/U time which we would have gladly paid for. How crazy is that???? It used to be a lot easier to use Total Limo. read more

company is able to get a driver out to my home in a place where uber/Lyft don't seem to want go and at all hours of the day or night depending when my planes read more

I am giving Total Transportation a one star review only because our driver from Minneapolis to Rochester was nice. We fly from Idaho to Minneapolis on our way to the Mayo Clinic in Rochester. It seems I may have inadvertently selected the Minneapolis address for Mayo and not the Rochester one. When the driver determined the change in address, while still in the airport, he called someone from Total and they off we went. I had a quote of about $99, including tip, airport fees and taxes. NEITHR THE DRIVER OR TIOTAL RECEIVED MY CONSENT TO A HIGHER FEE OR ASKED TO SPEAK TO ME ABOUT IT. Imagine my surprise when I received an email with a bill, charged to my account for $253! After several communications the bill was reduced to $203, a credit of a little over $50 of which about $36 was the tip which I had paid to the driver in cash. At a minimum I would have expected someone to advise me of the change in price before we left the airport. I even asked the driver how much more the cost would be and never got an answer. If your 40 you may not care but if you're 75, traveling after a third spine fusion, a pending shoulder replacement, and a wife on oxygen full time this is a BIG DEAL. Total Transportation acted in bad faith and was not fair at best and devious about its fees at worst. read more

This was an absolutely awful experience with this company. They promised things but then did not follow through. We called multiple times for weeks before they got back to us. Their employee was extremely rude. Use another service. read more

We used Total Luxury for our wedding day needs. We got a luxury coach vehicle. The inside was very spacious and everything was stocked (ice, glasses). The driver was super friendly, dressed professional, and got us where we needed to be on time (which is very important). I would definitely recommend Total Luxury for all your wedding day needs. read more

I was in charge of planning the festivities for a bachelorette party. I spent quite a bit of time searching for a limo company and finally found Total Limo. I contacted the company about 1-2 weeks in advance to reserve a limo for our small group of 4-5 people. I really liked that the reservations/customer service lines were open 24/7. I always was able to speak to a human being who was always helpful and friendly. Right away I was impressed with the low rate that I was able to get for a Saturday night-which of course made me skeptical. Something had to go wrong if everyone else that I had called was about $20-$30 higher per hour. I did find that their minimum rental time was comparable with the other limo companies I contacted (four hours). They e-mailed me a confirmation with all of the details which was helpful. I was already planning on calling them the day before to confirm the reservation but they beat me to it. When they did call to confirm, they notified me that my original reserved vehicle-a white six passenger Town Car limo-was not actually going to be available. I was certain that this was going to be the big hiccup that I was fearing all along. But no, my fears were quelled when they informed me that I was instead upgraded to a 12 passenger stretch Excursion limo at no extra charge. I can deal with that! The night of the big event-last night-went seamlessly. The driver showed up at our restaurant a little early to pick us up. He was extremely friendly and professionally dressed. The limo was clean, we had ice/glasses/napkins provided for us, and the limo was really nice. Steve knew where all of our destinations were by name so we didn't have to provide him with exact addresses which was just another added convenience. He was always ready for us whenever we called. I cannot say how happy I was with the limo company. Obviously, the wonderful upgrade wouldn't be expected normally and that definitely added to our positive experience, but I would recommend this limo company to anyone, and they would be my first call for any future transportation needs. Again-I was hesitant and nervous at first as the limo was the main "event" for the bachelorette party-but there was no need to be. The bride-to-be and all the attendees had a fabulous time! read more

We hired Total Luxury to provide some transportation to and from our wedding. I spoke to roughly a dozen different limo services in the area before making this choice. They had the best prices and the cars were nicer than what others offered. The man I spoke with to make reservations was very polite and spoke perfect English. The drivers were always on time and extremely polite. The cars were beautiful and very clean. We could not have asked for a better experience! Thanks! read more

I used this company to move around a group of 80 people for corporate meetings. I cannot say how fabulous they are. Rachel was fantastic in coordinating the many pickups and drop-offs; she made me shine! Rachel knows her stuff! The vehicles were impeccably clean and nice. I will most definitely use total Luxury again. Kathy S read more

The bus was nice. However very disappointed in the driver. He was very rude to me our guests and the hotel. The concierge directing traffic at the hotel felt harassed by your driver. Very unfortunate experience. read more

The 30-person Luxury "limo" we rented was very nice; clean, well-maintained, and stocked with glassware and ice for the drinks we provided. Our driver was courteous and capable. Our only complaint is we couldn't get the music to work in the limo, and the driver didn't know how to use it either. Otherwise a great experience! read more

Total Luxury Limo was easy to work with and for a reasonable price, we received outstanding service and took a ride in a beautiful, 6-passenger limo. Tim - our driver - was the consummate professional when we took my mom for her first limo ride as a birthday gift. Just as I had hoped, she felt like royalty! The Cadillac was like new and I could tell my mom was impressed by the experience. read more

We used Total Luxury Limousine for my son's recent bachelor party and wedding. Stanley was the driver for both and was extremely professional but even more fun. He remembered all the guys names from the bachelor party that were on the wedding bus. I would recommend Total for any size group. Using vendors like Total truly make occasions memorable. Thank you Total! read more

I haven't even had my limo service yet, but based off of the customer service I have received this far I am NOT happy!!! I have called to make a few changes all resulting in more money for them and they have been nothing but rude! I'm sure our driver and experience will be great, but as far as I have experienced their customer service is terrible. read more

I got to the area at the airport where you meet the drivers. He wasn't there. The bags took forever to come, so I thought maybe the driver had to move his car and come back. I called the company. The woman that answered (Maria) was extremely rude and condescending. (She refused to give me her name. The driver told me.) Prior to calling, I made absolutely sure I was in the right area to meet the driver. I checked all the signs and asked a man at the Mayo desk. She asked me multiple times if I was SURE I was in the right area to meet the driver. She asked if I had read the instructions on where the meet the driver. I assured her I had, but she proceeded to read the instructions to me anyway. I tried explaining to her multiple times that she need not read the instructions to me as I had already read them and was in the right area. As I explained this several times, she continued to read the instructions . . . without stopping to listen to what I was saying. OMG, apparently she doesn't realize her job is to help customers, not piss them off. I ended up hanging up on her, which I never do, but could NOT deal with her any longer. I have NO IDEA how this woman keeps her job. Because of her I will NEVER use Total Luxury Limo again. Ever. read more

Rented a party bus for a large group transport to a concert. Very unprofessional office staff. Driver was easy to get along with but had other places to be, and limited our stops, driver was double booked. Paid full price for entire night and were rushed with stops. Would not recommend this company nor use them again. read more

We had a small issue , the radio did not working properly and the driver was clueless . It seemed like he was new. Overall , It worked out. The buses where nice and clean , a little older than I expected . read more

We have used Total Transportation many times over the years and were very pleased with them until our last rental . We rented a bus for my husbands birthday. Now the bus was okay but the stereo did not work properly and the driver obviously did not know how to work the stereo equipment. It put a real damper on the evening . We called Total Transportation the following week , expecting a discount for there faulty equipment . We were not given a refund , the broken stereo was blamed on the driver not knowing how to work it. I talked to Maria. She was kind of rude and hurried me off the phone with a promise that she would call me back. She did not call me back. 4 days after my original phone complaint I decided to call her back. She apologized and told me she was still looking into the issue. It's been 2 weeks now and I still have not herd from her. We are very disappointed with this company and there lack of concern for our $ 950 bus rental. read more