I've been visiting this location for ~5 years. Really large clinic, clean, and full facility…read more(bonus: ARA right next door for all imagining needs). Front desk and scheduling staff are always pleasant and helpful. After a decade and a half in west ATX, I finallllly found a fabulous internist (who serves as my PCP; Dr. SC) at ARC-FP. Yay! Very patient, thorough, takes his time, kind, compassionate...fantastic "bed side manner" and care. Everything you want in a doctor...but, sadly not without some...mmm...negatives. I guess a lot of other people also like Dr. C as much because he's always booked out far. Three plus months in advance to even schedule an annual exam. Eee. And expect to wait a while to be seen after your appointment time (they have comp Wifi; signal can be poor inside building). I think feeling like I'm in great hands is worth a little sacrifice, especially after such a long journey to find somebody I really, really like. Luckily, I found another PCP at a different ARC location (Bee Cave; see review) who usually has same week appointments available when I need to see someone faster (e.g., order labs, GI flareup, respitory infection, etc.). I also found my wonderful rheumatologist at ARC-FP. Dr. K hits all the marks as well. Very kind and so knowledgeable. He quickly Dx a longtime issue I had been suffering with, and continues to assist me on my journey to gain mobility and PRAY someday be pain free. I really appreciate everybody at Austin Regional Clinic Four Points. They are always very busy so some patience is required; however, they still manage to make me feel important and truly cared about. I'll take is as a W. :D

Fast, friendly, and large. My wife and I had come here for her to see a specialist and we were in…read moreand out faster then it took us to drive there. My wife got good news, We were able to get in and out quickly and get on with our day. Thanks ARC.

I almost don't want to write a review of Dr. Hon because I don't want the word to get out what a…read moregreat doctor - and person! - she is. She is thorough and listens with care. She is not scared to refer to specialists, and she is great about giving me insurance-required referrals so I can keep seeing the specialists I have worked hard to find. She has the best personality - not stiff or stuffy at all. She has a good sense of humor, and I always leave feeling better than when I went in. I would recommend her to everyone, but I don't want to make it harder to get an appointment!

I am not aware of anything but good comments about Dr. Hon, so my criticism is of the communication…read moredifficulties with this practice. I had to cancel an appointment due to illness and it took me two days to get a callback and then was peppered with questions, email address, healthcare card number, etc. I gave my date of birth, phone number and full name, but they continued with a barrage of questions even when I explained I was too ill to remain on the phone. This is not good health care. Please fix this problem.

I was a new patient to ARC. I took the time to fill out all the medical and family history ahead of…read moretime, as requested. I arrived for my 11:00 appointment 15 minutes early, as requested. At 10:45 in the morning, Dr. Zook was already 30 minutes behind, which in clinic-speak is at least 45 minutes. (Another doctor was already one hour behind.) The staff at the front desk made it clear that delays with Dr. Zook are routine--which I interpret to mean my time is not important to Dr. Zook. My money is. I left and called ARC's administrative office to complain. They sifted me through phone tree after phone tree and numerous receptionists who just sent me to somebody's voice mail. There was no difference between calling ARC and trying to get an internet and cable technician on the line. ARC's model is exactly the same. We all know this is the prevailing attitude of the medical industry: we are customers, not patients. We have money, not illnesses. Read the other reviews, and you will see: ARC is just another corporation, not a clinic. Because I was not sick or in pain, I did not have to submit to coercive corporate tactics: I need a doctor eventually, but not necessarily today. I try to push back on ARC's kind of cynicism in whatever small way I can, so I refused to reschedule. Reschedule for what--another doctor who tells all of his customer-patients to get to the clinic early so they can sit there and wait while he drags along, wasting our time? I've started looking elsewhere. I suggest you do the same.

Best Doc I've ever had. My father went to him when he lived here and then I've seen him for around…read more5 years now. Dr. Zook and his staff have consistently helped me in an effective and efficient manner.

So, went in to go see Dr. Coughlin for what I thought was the flu, was swabbed, turns out no flu,…read morejust a sinus infection. Dr. Coughlin seemed very rushed and not really interested in talking to me further, kind of made me feel less important. I then asked if we could discuss me quitting smoking, he asked what about it, and I told him him that I have been wanting to quit, but I liked smoking. He then said that there are some drugs we could discuss in another appointment and potentially with my counselor as well, and then turned around and billed me for "smoking/ tobacco use counsel". I'm sorry, but if you call brushing someone off and telling them to reschedule a counsel, and then charging them for it, you are not the doctor I thought you were. Which really stinks, because I have heard good things about you, and saw nothing besides someone who just honestly didn't really care.

Great doctor! Took time at explaining everything and answering our questions. Great bedside manner!…read moreHis diagnosis was spot on. Will definitely use him again.

Adding extra charges for routine medication refills. Already demands a separate appointment for…read morerefilling each medicine. Also, will only discuss one medical issue per appointment. The inconvenience and extra costs yo the patient on doing so is not as important to them as getting extra money. Awful.

Appointments to personally see the Doctor, although requested, rarely occur. Seen by (PA's or…read moreNP'S?) . Recent very unpleasant 2+ month disputed (11//22/2022!) invoice exchange with staff persons. Confirmed on numerous occasions as having been paid by insurance, over a YEAR ago. Office persons incompetent beyond description. Switched to another Doctor.

Great office, quality care, kind staff. Would recommend them to anyone. All quality people.read more

Awful money hungry practice. Will only address one issue at a time, you must make separate…read moreappointments for each issue. Now charges $50 extra for every medicine refill and required an appointment with every refill for every medication.

Quite amazing, compassionate doctor. Listen well with empathy. Always goes the extra step to ensure…read moreyour wellness. And the staff also kicks butt!

I saw her for the 2nd time today. SHE LISTENS AND LETS YOU ASK QUESTIONS AND ANSWERS THRM FOR YOU…read moreTO Understand. Shes kind and caring and made me feel extremely calm regarding a test result. The NP, the medical assts and front office are superb. Thank you Dr Weston and Harbor Health

I have been a patient of Steiner Ranch Primary Care for quite a while now and was always very happy…read morewith their service and convenience. However, since the absence of Dr. Miller, things have gone downhill. I tried about a month ago to refill a recurring prescription and was told I'd need to be seen by Dr. Claudia Legere before I was given a refill, however she was on vacation for a week - oh well. Since then. I've tried to get in three times for various reasons (including that refill) and could never get in within 3 days. Yesterday I came down with something nasty (bronchitis?) and thought, "great, I'll make an appointment, get an antibiotic, and finally get that refill." I called them up and was pleasantly surprised to get an appointment the next day at 12:45, which I repeated back to them and immediately wrote down.. No such luck! I got there early, pleased to see NO ONE in the waiting room only to be told that they had me down at 11:45 and could not see me, and no, they wouldn't refill my prescription. I asked why they didn't call me at 11:45 - I live two minutes away and could have been there immediately. The reception said, "we don't do that, we assume you forgot." That was the last straw! I called River Hills Family Medicine (in River Place) and explained the situation. Even though I was a NEW patient, they got me in immediately. Their staff is pleasant, professional, helpful, and compassionate. They have been referred to me by many people in the past - I'm just sorry I didn't listed to them sooner! Has anyone else had similar issues since they went down to only one Dr. at Steiner Ranch Primary Care? They were an excellent addition to our great community. I hope they can work on their customer service, and stay. Until I hear differently, though, I'll happily drive the extra 5 minutes to see a Dr. who actually cares about her patients.

Absolutely love Dr. Legere, and the medical and office staff at Steiner Ranch Primary Care!…read more I have had migraines since I was a young child, so I need a primary care physician who is understanding, and who will partner with me to help me effectively manage my condition. At our first meeting, I was highly impressed with Dr. Legere's knowledge and professionalism, and her very warm and caring personality. I recently made a second appointment about my migraines, and had explained to her staff about my current condition. I was **highly** impressed when she came to our appointment with a page of carefully researched notes so that we could have a meaningful conversation about treatment options. I have been very fortunate to have had some wonderful doctors in my life. And I can honestly say that Dr. Legere is now at the top of my list. Last but not least, I want to mention the medical and office staff at Steiner Ranch Primary Care. Everyone is very professional, efficient and kind. They always make time to answer questions, and to provide information and support, and with a warm and sincere smile.

Great team, Friendly, educational and very professional…read morestaff. Will evaluate and then educate you on what is causing the discomfort, then go over the treatment plan. You get chiropractor treatment and physical therapy in the same visit. Actually the treatment works pretty quick. A+ for cleanliness, A+ for team work and A++ for the entire experience.

I've been calling for over a week and have left multiple messages to get an appointment rescheduled…read morefor my daughter after they canceled on her. Hours on hold, zero calls returned. After waiting 4 plus months to get an appointment and then they cancel on you only to reschedule you another 3 months out. Love the doctor but not ARC.

Dr. Ikbal is shockingly misinformed about nutrition, pushing urban legends that were disproved…read moredecades ago. This is all the more astounding because nutrition was her undergraduate degree. She also doesn't appear to practice evidence-based medicine. After her asking me what I eat in a typical day, she asked, "Where do you get your protein?" (Ugh. The idea that protein is hard to come by is flatly wrong and severely outdated. As Dr. Nestle, chair of the NY University nutrition dept. said, *26* years ago "We never talk about protein anymore, because it's absolutely not an issue, even among children. If anything, we talk about the dangers of high-protein diets. Getting enough is simply a matter of getting enough calories." The DV/RDA is ~8% of calories from protein, while grains are ~13% protein, vegetables 23%, etc.) She then tried to tell me that I had to combine plants foods to get a complete protein. (That was an urban legend promoted by a popular 1971 book, whose author recanted ten years later. The USDA nutrient database shows that individual vegetables, grains, and beans have all essential amino acids, in higher amounts than what we need.) Finally, she said I should eat more fat. I asked if there were science to support the idea that an addition of fat to an otherwise healthy diet improves health outcomes. Her reply was like, "I've been a doctor for 20 years...." Meaning, no science. By the way, she asked why I chose her, and I said that one of her patients wrote in a review about how he was able to get off all his meds for Crohn's Disease. Dr. Ikbal replied that the patient took himself off the meds, it wasn't her doing. Anyway, after hearing so much misinformation in just a brief, limited interaction, I have to wonder what other misinformation Dr. Ikbal is operating on. If you want a physician who practices evidence-based medicine, you'll probably want to look elsewhere. UPDATE: After I left the above review, suddenly DOZENS of glowing 5-star reviews appeared within a few days, about 1/3 of which are from people not even in the Austin area, many not even in the same state, and many of whom have zero other reviews on Yelp. Yelp has understandably moved most of these to the "Reviews Not Recommended" section. Is Dr. Ikbal buying fake reviews? Draw your own conclusions.

Our whole family has been seeing Dr. Katriny Ikbal for what I guess is about four years now. Dr…read more Ikbal is one of the nicest and most informed doctors we've seen in years. She's made numerous referrals to specialists as needed and has always expressed her utmost concern for our health and well-being. Don't let a negative review dissuade you from using her. In an age where healthcare costs $1,000s a month with high deductibles her medical practice model is the future of healthcare. She's reasonably priced, we've rarely had to wait more than a day to see her and in a crunch she'll make herself available by phone. One of the sweetest people you will ever meet. She's well versed in both conventional medicine and alternative approaches. Yes, she'll nag me about getting my annual bloodwork which is included in her fee but she does it politely and because she cares. Fred M. and Family