I can't thank this Servpro team enough for walking us through such a stressful situation. Everyone…read morewas super caring, very informative and answered all of the million questions we had throughout the clean-up and re-build process, especially with the insurance side of it. We now know more about prevention and being more prepared if we ever get another storm like this again. You can tell how much they care about not just doing a great job but about their customers as well. Our newly renovated basement is back thanks to Servpro! Highly recommend calling Team Lutz, will not hesitate to use them again but hopefully won't have to!!

OMG!! The SERVPRO crew were superb! My condenser hose fell out of its drainage pipe & not only…read moredamaged my condo unit but my mom's unit downstairs. I contacted SERVPRO & received a call back within an hour. A technician came out that day & assessed the damage. They told me what they were going to do every step of the way. The great news? They have a repairs department so I didn't have to coordinate dry wallers, painters or carpet companies. His contractors were the nicest, hard working guys that I've come across! The office called or emailed with all the times the contractors would come over. No one was more than 5 minutes late. She also followed up to see how mom & I liked the work that was done. Hopefully, I'll never need them again, but if I do, they will be the first I call. I recommend SERVPRO to anyone who needs water restoration services. Thanks to all of you!!!!!!

Professional, friendly, and thorough…read more My whole family was impressed by the polite gentlemen who made quick work of cleaning out my grandparents' house. They took everything except a few paint cans (they can't take anything toxic) and even swept the floors. My mother commented at one point, "Whatever they're charging, it's so worth it." Cleaning out a house someone has lived in for 35 years is not fun, and I'm so glad we paid someone to take out all the "junk" after all the heirlooms and other prized possessions had been taken away.

I have used this service several times. Easy to set up an appointment. Each time I have used them,…read morethey call about 30 minutes before arrival. The people that have come to my place have always been friendly and very courteous. They did all of the work, I just had to show them what was going. Their dependability and reasonable rates make them the first place I would contact for any kind of removal, business or residential.

I had a good experience here bringing in a piece of equipment for recall repair. The repaired…read moreitem was delivered as and when promised and front office staff was polite and ok to deal with

Review of Norris Sales Company…read more I am so disappointed in the juxtasposition of how this company advertises itself and how it and it's staff actually operate. The first day that the lift was dropped off I was told it was the oldest one that they had in stock. On a month rental, I was charged a damage waiver fee along with having to provide my own inland marine insurance, which essentially covers damages. When presented with the inquiry I was told that it's company policy. This is a cost that I took on instead of forwarding it to my client. During the first hour of operating the lift it shut off on me while I was alone, 50 feet in the air, and the cage tilted itself. The lift was then switched out, the next day, costing me a day's worth of work. The cage on the newly replaced lift would not swivel so a mechanic had to come out and service it, costing me more man hours on the job. A few days later the alternator on the lift began failing and we lost a total of 3 days in time due to it not working, servicing hours, and a swap out. I was told that they were down a guy, regarding mechanics and that I'd have to wait for it to be serviced and changed out. Mechanic showed up the first time to switch it out and never brought a key to start the machine. The most recent lift that they gave us ran out of gas after only a week of use and we were told that we had to provide our own fuel service. I would think that a 40 gallon diesel tank could handle being ran, on and off, for more than 7, eight hour days. If it were allegedly full when it was given to us. After being behind on the job (of which would have been finished within the 28 day rental) due to these problems: I had to request that the lift be rented for another month because they only charge by the week or the month. I was given a quote for $3600 over the phone then billed for $4,440.00. When I inquired about the cost I was told that the quote didn't include damage waiver fees, taxes, etc... When it's all said and done: contractors should rely on their vendors to, partner with them on projects. Not make them look bad to clients and cost them time and money. Though it may take a little more footwork on your end, I'd go elsewhere for your rental needs. It may even cost a little more upfront but in the long run it won't cut into your bottom line. These guys are going to do whatever they can to squeeze more money out of you with no remorse nor concern for future business. Giving you lifts that don't have a full tank then charging you to refill it upon returning the equipment etc....

I have not moved in 30 years and I was going from a 4 bedroom to a one bedroom apartment. Forward…read moreMoving made it much easier than I expected. They even made an extra stop on the way to deliver some things to my sister. Eric Isaiah and Josh were incredible! The price was very reasonable. There was no damage and they were very considerate.

I contracted with Forward Moving and unfortunately our home fell out of escrow. They had asked me…read morefor a $300 deposit to hold our date which was a Wednesday in October (certainly not the busiest days for movers). This should have been my first red flag because no other mover I contacted requested a deposit to hold the date. When I told them I needed to cancel our move they told me they had to keep my deposit because I only gave them 2 weeks notice instead of the 3 that they require. I had literally booked them the week before. Their contract states that the return of the deposit is "discretionary" I asked why they were choosing to keep my deposit and they said they had to turn down other work, so I simply asked them to provide me with proof of the work they turned down and they stopped responding to me. I just think this is a really terrible thing to do considering they did zero work for us, had 2 two weeks notice and chose to keep my money instead of returning it. Please don't book them unless you are 100% certain that your move will happen.

Guys are experienced and knowledgeable. Equipment is generally well maintained and organized…read more Pickup and drop off was quite easy.

Easy to rent and return. You can pickup on Saturday and return on Monday for one day rentalread more

We competitively bid a very large flooring project for our home that included wood and rugs…read more(different types) for ~2500+ square feet. The price we got from 'not Kraynik' was 1/3 higher for the same work from the 2nd company. That's just pricing though. Kraynik also came to our home and worked with us on selection, brainstorming trouble areas, and helping us understand the work. The Kraynik team knows flooring extremely well and was able to support us with any questions we have - from how do we clean and repair, what's 'surging vs binding', where to start - and lots more. Very patient with us, gave us the time we needed to understand (and we ask a lot of questions). And when it came time to do the work, I feel as if they treated my home as if it was theirs (keeping the areas as clean as possible while working, making sure we can use key areas end of day when the work required more than a day, attention to details, cleaning up end of job...). I do not understand the prior review - it comments on wearing of masks only (and Kraynik is vaxxed and boosted and maintains distance), not the work or the help.

They did a fine job and were very nice, but when they went down into the basement to work, they…read moretook their masks off. Walked back upstairs without one on as well. We are in the middle of a pandemic. It's not ok to do that. We asked them to please wear a mask while in our home, and they put them back on, but I will never call them again, nor recommend them.

We bought a zero-turn mower YEARS ago and it's still running. Tiny fixes here and there but well…read moreworth the cost. Great people to work with and super knowledgeable

Dropped off a string trimmer i purchased from them 10 days ago. Stopped in yesterday. They couldnt…read morefind it and had not even evaluated it. I told them Not to do anything with it as i would take it elsewhere. Today they called me with an estimate of $189 to repair a $200 trimmer. In spite of me telling them not to do anything with it because they couldnt find it and has not evaluated it they charged me $50 to evaluate it. Had they offered to credit the $50 fee towards a new one i would have considered it but since they couldnt find it and charged me even after me telling them not to do anything including estimating it since they couldnt find it. i will not deal with them ! So much for trying to support a local small business rather than a box store!

I had a new build and Ray and his crew came out to do all the plumbing from start to finish and did…read morean amazing job! Always discussed options, never felt like they were trying upsell and in fact thought they were trying to save me money when possible. Crew was friendly and communicative. Annamaria who scheduled everything was always pleasant and professional. Highly recommend!!!!

I hired Ray Ross Plumbing to replace a simple tub/shower valve and spout, and they turned a working…read morebathroom into a nonstop headache. Initially I needed to fix a very stiff bathtub handle. There was no leak at all before their work. Immediately afterward, the new spout started dripping every 3 minutes, and the hot and cold handles stopped working independently--turning the hot off would also kill the cold, which is completely wrong for a two‑handle tub. I contacted them repeatedly. They came back twice. The first time they flushed it and said there was debris in the O ring and it 100% fixed. It was not. I had to wait another week to have them come back they swapped out the cartridges, but the problems never went away. I had to document everything on video, time the drips myself, and basically do the diagnostic work they should have done. Another contractor has since told me it's very likely they overheated and damaged the new valve during installation (for example, soldering with rubber parts still inside), which would explain the drip and the crossover. In other words, their work likely ruined the brand‑new valve they installed. Despite multiple chances, they have not fixed what they broke, and I've now had to shut off water to the tub and pay a different plumber nearly $1,000 to rip out and replace the whole valve and spout just to get back to a functioning bathroom. I would never recommend this company--if anything goes wrong with their work, be prepared to fight to be heard, do your own documentation, and hire someone else to clean up the mess.