Communication is not good. I've tried several times to get ahold of them with no response. Maybe…read moreit's just bad timing. And I'm not sure about the work.

Website states that they repair water damage, but they won't even touch the phone if it's been in…read morewater. This is ridiculous and false advertising

The nice guys any way you want to look at it these guys were so awesome I felt like I had the crew…read moretaking care of me and my phones !

The problems with T-Mobile service are far too many to report here. But to start with, they sent me…read morea used iPhone 13 that has so many problems, I can't begin to mention them. It's a total piece of SHIT! Sorry for my language. The service can only cover maybe three devices at a time. I have to. Many times unplugged, disservice and restart. It was a joke when I had company over, and their bratty kid. So yes, T-Mobile, before you delete this message, I am taking a photo of it and sending it to AT&T. DONE!

Total Dissatisfaction from start to finish; on a very simple laptop purchase. I would not buy so…read moremuch as a paper clip from Best Buy in the future. Please have a Technical Support person (re: laptop) so that I can resolve a tech issue. 260-242-9901 Scott A.

I had to bring back a security system and purchase a new one at my local Best Buy…read more I was helped by Carly. The experience could not have been better! Carly is knowledgeable, efficient and friendly. You can tell that she enjoys helping people and enjoys her job. She swiftly took care of my return and new purchase. Many stores treat bringing back an item as a dreaded situation. I have lived in Bastrop for over 2 years store and this Best Buy has an incredibly friendly and dedicated staff in providing an excellent shopping experience for the customer. Nobody likes buying the wrong item or having it not work as expected. once you got it home. This store makes a return and/or exchange very easy and one would wish all retailers treated their customers in this manner. Again I would like to point out the exceptional service that Carly provides and also note that she is part of an excellent team of employees at Best Buy Bastrop.

Dominik was so kind, helpful, knowledgeable and did not push any purchase our way. Getting into a…read morenew phone seems scary and like buying a car but our experience could not have been further from that. Had a great experience with friendly and great staff

Anwar messed up. I came to upgrade my iPhone and therefore I was told that I only owed $42 to…read morefinish paying off my phone when I offered to pay the $42 he told me that I needed to wait until the phone came in then when the phone came in to come into the store pay the 42 and then I would be able to upgrade. Well I came into a different store we started the transfer and then when it was time for me to pay the $42 that was not possible. instead of doing an upgrade he did the next up which was not what was supposed to happen. It was supposed to be a fair trade of how much ever the phone was supposed to cost. So now it looks like I owe for the new iPhone when in reality I don't. So when we called the store Dominic picked up the phone and admitted that Anwar messed up the upgrade process. Mind you the store is about an hour away from where I live and they want me to come all the way back out there but not try to fix it while I'm in another store closer to my house. I left the store with no real resolution

So there was an old Mexican lady wearing black converse that was trying to scam a phone that was in…read moremy name and have it where I would be stuck with what was owed on the phone while the guy that was changing it over would have a phone in his name. I showed up to the store and made a point to let this old lady know the phone was in my name and I am not authorizing it!!!! I will be going to corporate!!!!

Seriously save yourself the trouble and don't bother coming here. The associate was so rude…read moreshutting me down with the changes I wanted to make before even discussing price changes and why. Also for the questions we had both associates would ask each other and didn't know how to answer and laugh. This place is a joke.

I brought my iPhone in to see if it could be repaired before giving up and buyiing a new one. The…read morephone was repaired quickly and the price was very low. Thank you!!! I'm a happy customer.

Mark is great. He really listens to what your tech issues are. I've had him work on laptops and…read moretablets. All of them have touch screens, which some repair shops won't work on. He's replaced a laptop screen and an iPad screen for u My last issue concerned the file system on my Dell laptop. OneDrive had apparently created new files and folders in various places on my C drive, which crashed some of my apps. Mark put my files back in order and reinstalled my broken apps. I also had him purge my computer of OneDrive and everything related to it. For this I was charged around $95. I consider it money well spent.

Desmond was awesome! After a decade of buying dozens of phones for myself and 5 sons, he made the…read moreentire process brisk, simple and he was professional, patient, and well versed on the Verizon offerings. Quickest I have ever had, with a phone and service needs. Desmond remained very upbeat and a pleasant. He is knowledgeable as well and was streamlining when ever he could to facilitate the purchase.

It's an independently owned Verizon store, so they'll only help if you purchased your items there…read more Otherwise, you'll have to pay service fees. Save yourself the trouble and just drive to Austin.

I am only giving one star because it made me! Worst expense of my life dealing with a phone. I took…read morea simple cracked screen in. I left my phone for an hour came back to a screen that was a demo screen so it was grey with lines all in it and my home button didn't work. They were out of iPhone screens, Never got asked if that was okay to put a demo screen on. So I go back the next day after the shipment came in and leave it for another hour. Come back and the home button still didn't work. She tells me that is it was something that apple just started doing. Okay? So I was like I work from my phone, I am not paying almost 200$ for my phone not to work for an issue that I didn't even bring it in for. She tells me she can refund my money and put my old screen back on. So once again I leave it for another hour! I come back and my phone does not work at all! She didn't tell me that putting the old screen back on would cause it not to work she "ASSUMED" that I knew that! I don't work with phones how would I know!!!! And then tells me that I could have taken it to apple to have the button reset for free, but when I was there the second time she told me it would cost me 200+ if I took it too apple. Worst customer service I have ever had! Was not accommodating at all!!! Do not ever go here!!!!

Took my cell phone to this business yesterday at 10am, they told me it would take a couple of hours…read morebut they would fix my phone. After describing the problems I was having they said it could be the battery but they wouldn't know for sure until they ran some diagnostics. I came back 4 hours later and they said the battery looked fine so they didn't know what was wrong but they were still running diagnostics. They promised they would call in one more hour and have the phone fixed. They never called. I drove back to the business 15 mins before closing at 6:45pm, and the girl tells me she's sorry she forgot to call me and admits she still doesn't know whats wrong with my phone, but says if I want to try a new battery it will take three days to order a new one! I said forget it, and took my phone home. Next day I took my phone to a more reputable and long-term business in Bastrop called "Computer Literate" and the guy said no problem, just give him one hour. I came back later, my phone was fixed, it only needed a new battery, which he keeps in stock (unlike the other place), and it cost me $50. I will never go another place besides Computer Literate again, learned my lesson. In addition, Computer Literate is a small local business, not a chain like Phone Clinic.