This review isn't about Xfinity stores it's about Xfinity cable/internet service. I joined Xfinity in May 2021. Since then every month my bill has increased slowly. This past February 2026 it was $165, then my April bill arrives and it's $227! No explanation, no change in service, no upgrades just a giant jump in monthly service. I call Xfinity and spoke with Alex informing him I'm considering canceling my service unless my billing is adjusted lower. After his blah blah blah and round and round we go for 30 minutes he states he can lower it to $147.63 locked in for 5 years, including upping my WiFi speed to 1 GPS and no change in service. Cool, I agree and we part ways. Three hours later I flick on the TV to see I'm missing a bunch of channels. I call Xfinity and spoke with Yvette and after awhile she states I went from 125 channels down to 20-25 channels. Grrrr j aws tight moment. I ask to reinstate the 125 channels. She does and after 15 minutes said my monthly would be $220 and that's the best she could do. Ridiculous. And gave her an April 30th end of service. My money goes to streaming not to rip off Comcast/Xfinity. read more

Xfinity - Mobile Phones Near Me - Fresno, California

I had a really frustrating experience at this Xfinity store today around 4 PM. I walked in and wasn't greeted at all. One employee (blue hair, name Jean) looked right at me more than once and didn't say anything. I stood there for about five minutes waiting, while other customers came in after me and were greeted and helped right away. I finally had to speak up and ask if anyone was going to help me, and all I got was a quick "oh sorry, how can we help you?" like it wasn't a big deal. The whole staff seemed completely out of it--low energy, not paying attention, and just not interested in helping customers. When I said I wanted to buy an Apple Watch and asked how long the wait would be, I was told it might take a while because everyone needed to take lunch. That shouldn't be the customer's problem. I wasn't expecting anything special--just basic customer service like being acknowledged and helped in a reasonable amount of time. Instead, I felt ignored and unwelcome. I ended up leaving without buying anything, and I definitely won't be coming back or recommending this location. read more

There is absolutely ZERO customer service if you call in. Like, LITERALLY. Only robots. I have a bad modem/router that they provided that is stuck on "reset". The robot CSA won't allow me to talk to another agent until it's finished it's "reset". It's currently July 13 and this has been going on since June 23. We haven't had WiFi or TV for three weeks now. All I'm waiting for is the Starlink installation man to set me up with the Starlink package that I purchased. I have had RoadRunner/MediaOne/Comcast/Xfinity service for over 30 years. This is AWFUL and entirely UNACCEPTABLE. If reviews could be in negative territory, I would confidently plant my review at a -10 for Xfinity. I cannot believe that the o ly way to contact a live body is to go in to one of their stores. read more

Error message received when logging into account via app. The message is "Something went wrong. There's been an unexpected error, please try again." I've spent 6 hours with a technician that couldn't complete his job due to this error and him needing the app to activate the cameras. Then he called customer service twice just for them to tell him There's nothing they can do. The the next day went to an xfinity store, waited an hour just to be told they couldn't do anything and go to a corporate office. Now I go to the corporate office, explained the situation over again hoping the notes from other xfinity would help. Just to be told that I will receive a text.. that text never came... now I leave a 1 star rating via Google store to see if someone can address this. Now my time is being wasted because the technician is schedule come out again next week where there's a chance this is going to happen all over again. There was a time when we didn't rely on apps to do a job. But negative ratings get addressed faster... doesn't make up the time I'm wasting or the services I'm not receiving. read more

Xfinity - Mobile device - Mobile Phones Near Me - Fresno, California

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Today we switched from AT&T and Paul made it a breeze! If you're already an Xfinity internet customer you need to leave your current carrier, the speed is insane on Unlimited Plus and you won't get throttled until you hit 100Gbps. I was paying $140 for 2 lines and now my bill is down to $40 a month!! Paul is Super knowledgeable and has the experience to back it up! Truly outstanding customer service. We had our numbers ported over in minutes, explained everything in detail and made sure we had everything working before we left. Xfinity should have him train the mobility team, this is what customer service is all about! Don't let those crooks at the Big Three think they're the only game in town. Xfinity thank you! Fast, friendly and I'm saving a SUBSTANTIAL amount of money, not sacrificing anything by switching away from AT&T. Paul thank you again! You are awesome!! read more

Well, it was bound to happen. After several years of uneventful-ness, our voice remote control decided to ignore our commands or even our press entries. New batteries weren't the problem, so we headed to xfinity with the culprit, along with some boxes and remotes we were no longer using. (We decided for just two people, five TVs enabled with xfinity was a bit expensive). We walked in and were greeted right away. We were added to a wait list and told it wouldn't be long. And it wasn't. After just a a couple minutes, a nice young man directed us to a counter, where the hubby explained why we were there. He checked in the old equipment and went to get us a new remote. Cool beans. He said we'd see the price difference on our next bill and made sure that was all we needed. When we got home, the hubby tried several times to sync the remote to our TV, to no avail. Guess we'll be headed back to xfinity again tomorrow for a different remote. Nice store. Nice employees. You can get phones there, too, and accessories. On Shaw, in front of Fashion Fair Mall. read more

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Liyah Jacks Lied about the monthly bill Was unable to be reached for questions Called Michael who's business card was given to me at the Kings Canyon location Says he is the manager he is at another location so no help at all Went back into the store to have my issue resolved Was told 10 to 15 mins wait time About an hour later After watching many "workers" walk back and forth to the front of the store and then disappear behind the employee only door having not helped anyone I was called by Rick or Ricky and he was of no help at all and didn't like being asked to explain things told me I was rude and then acted as if I weren't there Chewy the manager you really need to get employees that have customer service skills and that don't have the customers having the to call here there and every where trying to get a resolution to a problem that should never had existed to begin with 7 days later and a call to customer service and the phone I needed disconnected What a hassle read more

bs place cant do theyre damn job. tried to call but it seemed that no one had wanted to pick it up and all i ended up with was a bot trying to fix a problem. cant believe ive gotten a modem from this place even when i pay a late bill they just decide they cant turn it back on as soon as i so i have to go in person now. read more

Easy to schedule On time & very efficient Respectful of property Answered all my questions read more

I moved to a new location which doesn't have Xfinity. I came in and returned my modem and tried to upgrade both my iPhones to the latest ones. I was told no because I don't have internet with them. I've have Xfinity for years with a perfect payment record. Everything is on auto pay. I never miss a payment. And to be told I can't upgrade my phones is just a slap in the face. read more

Big thanks to Zach and the team at this location. A family member was starting a new Xfinity internet account, and Zach mentioned, with no pressure at all, the Xfinity mobile plan that could be bundled with it. After successfully transferring the internet service, we took a few weeks to evaluate our cellular plan and if Xfinity mobile would make sense for us. We found that it could, and that we would spend less than half of what we are accustomed to paying per month. So, we went back to Zach. He remembered us and again with no pressure was explaining how the mobile account can be customized for each user on the plan, and addressed concerns we had about speed throttling with an MVNO service, which we heard is an issue for some people. We left and continued to think about it. After much consideration, we returned again and activated four cellular lines with Zach's support. He helped acquire transfer codes from our different existing providers, and helped two family members upgrade their phones. This all took at least two, maybe three separate visits, as we would sometimes not have everything we needed to proceed. Zach was consistently friendly, knowledgeable, and informative throughout the process, and even reached out to us to ensure an activation error (which was our fault) on one line that only we could activate was resolved. We didn't bring the error to his attention - he was proactively monitoring our progress and offered his help when he noticed the error. Since then, which was at least three months ago, we have not had any throttling issues, are enjoying our phones, are reliably connected to the network even when traveling, and are saving over $100 per month. Thanks Zach. read more

I never leave reviews; however, I just opened an account to a new apartment & shipment of equipment was made incorrectly. I cannot find any method to speak to a customer representative!! Extremely unhappy!!! read more

Customer support is terrible. Can't understand the representative and didn't get my wifi coverage issue resolved. Terrible service!

Zach and the manager were very helpful, fast, and professional! They fixed my problem and were very kind. The store was easy to navigate and there was no wait time! read more

Domonic was amazing. Went there to change an existing LAN line to xfinity's voice service, cell service to xfinity, and purchased a new Motorola Razr. The entire process took some time because the existing numbers (LAN & Cell) had to be ported over. All of this was for my 89 year old father who had questions, of course. Domonic was so patient. Answered all his questions. Remained pleasant and professional during the entire process. Dad now has his first smart phone and he loves it. read more

Always having problems with my service. Xfinity always has maintenance for their service but nothing gwtsr fixed. I'm suppose to be reimbursed for the interruption but I never get it. Like does your service suok that much you always have to do maintenance on it? Seriously thinking about switching to someone else fofor my wifi needs. read more

First 2 yrs were good with new phone and service but finding out that their billing is different from cable/internet separate. Also I found that mobile billing charges 2x in month of 31 days. I stayed on contract for 2 yrs. Another 2 yrs of dealings with jacked up prices. Then I tried to change phone service, they put lock on new phones. If you want to unlock, they charge. I decided to cancel the service. I was on phone with customer service, they pass me from one person to another giving me run around (I'm surprise I didn't get heart attack from so much anger). Finally I got through but it's worse then imagine. I ended up paying 2x last month and 2x again this month. I had to pay cancelation fee. Future reference they are good with prices and service but use your own phone. After 2 yrs contract, they're really bad on jacked up prices and charges for anything extra. If you're low income, elderly and disabled not recommended because they are tricky on prices and services. read more

I first got Xfinity 4 years ago for $60 a month. Everything was on auto pay so I didn't see the prices raising. Until I got my final bill of 400.00. I told them I wanted to cancel because how was I supposed to pay 400.00 for Internet??? They told me they couldn't cancel the account UNTIL I paid them the 400.00 and they sent it to collections. So here's the deal: You'll get your 400.00 with every ounce of bad reviews I can possibly give. You are an absolute crap company. If you need internet, go to T Mobile who will make sure your bill stays the exact same no matter what. I will find every review page I can to leave a bad review because as a mother of 2 with Multiple Sclerosis and Autism, hyperfixation is a very real thing and I will absolutely hyperfocus on destroying this company one review at a time. $400 for the internet. I asked to go down to a slower service MULTIPLE times. Conveniently they "stopped" offering it. read more

if i were to be honest i usually don't ever do any feedback reviews but because of the help i got today i just had too! my family and i came in with a problem ( never received our items we purchased thru the phone and its been 2 months)i was hesitant because we been pushing it on hold for three months. after explaining our situation they wasted no time and got straight into finding out information for us. the manager and the employees were so helpful and understanding. they were kind and had great attitude. we felt heard and understood. thank you for the great experience! read more

I traveled to this store after having gone to the other store on W. Shaw, where I got no help. At this E.Shaw store, I was well treated and the staff members looked and acted professional, unlike the other store. It was well worth the drive. I highly recommend this store and thank Dominic for the great job he did in helping us today. read more

I went to Xfinity at 467 e Shaw Fresno, ca When I went in I was ready to explode. I was very angry with Xfinity customer service line because when you call it you rarely get a person you can understand and they are Always out of the Country? Anyways back in feb I had ordered two XFI Pods for my home and ended up not needing them so I was trying to return them and got the run around from them. Ended up taking them to UPS and shipped them back and I had been waiting for a refund since. Today I called customer service again , I traveled to India , china and then I have no clue where because I couldn't understand half what the woman said. I decided I'm going back to the Xfinity store and they are going to credit me. I asked to speak to a Manager and after waiting awhile I got Takeshita Nakatani and what seemed like a really bad day became a Good Day. He took care of the problem and he was Extremely Nice about it. He was very understanding and Polite. When I left the store I felt like a ton had been lifted off of me because I really was Pissed about the whole thing. Anyways Takashi took care of the problem and I truly appreciate his help. Perhaps Xfinity should have this guy Teach Customer Service a few lessons because after dealing with the 800 number I feel they definitely need some training. Thanks again Takashi. Jeff Hough. read more

They never pick up the phone or anwer to text messages. It's practically impossible to contact them.

Arrived late on a Thursday night, about 10 minutes before they close, greeted by the entire staff who were in different parts of the store. Apologized for being so late and the young lady who helped me assured me it was fine they weren't closed. I needed a replacement power supply for my modem, my rabbit chewed through it, showed her a picture of the modem, she left got the power supply and came back, plugged in a modem with it to make sure it worked handed me the cord and I was on my way, whole process was 5 minutes. Seamless visit. Great service. read more

We cannot go a day without internet loss. We were logging each time we were aware of the loss,but it happens so much we gave up after we filled the pad. This after many phone calls too . Wishing an attorney would do a class action lawsuit, maybe they would pay attention after a billion d dollar lawsuit. We're trying to find an internet provider that is capable of providing it. read more