The person who helped was really nice and sweet. I got to change my protective screen on my iphone…read more17 pro max. He took his time to fix my phone which is awesome, its also very affordable than getting a new screen

This place is BOMB.COM for all your cell phone needs.. Had a issue with charging my phone and he…read morewalked ‍ me through it to where I was able to fix the issue..

I would like to recognize Clarisa at the Verizon Wireless store in Fairfield for outstanding…read morecustomer service. I initially came in for what should have been a simple task: turning in my trade-in phone. Clarisa greeted me immediately upon arrival, checked me in, and reassured me that the process would be easy and that someone would assist me shortly. Unfortunately, the interaction that followed took much longer than expected and became unnecessarily complicated. After spending about 45 minutes trying to clearly explain that I was only there to turn in my trade-in -- not to add a new line -- the issue still wasn't resolved. At that point, Clarisa noticed the situation, stepped in, gathered my information, obtained the proper authorization, and completed my trade-in in under three minutes. There are two types of employees: those who focus solely on sales, and those who understand that great sales start with great customer service. Clarisa exemplifies the latter. She listened, acknowledged the issue, followed through, and executed exactly what was needed -- efficiently and professionally. Thanks to Clarisa, I left the store completely satisfied. Management should be proud to have her on their team. She is an absolute asset to the store and to the Verizon brand. Thank you, Clarisa.

I just wanna say Clarisa, was freaking amazing. Her customer service was top notch and we…read moreappreciate her a lot for what she has done for us. She has knowledge and knew exactly what we wanted to do and made it super nice and easy!! Thank you so much Clarisa you were great!!

Decided to stop by to check in on an order and it happened to be ready ahead of time! Armando was…read moreamazing! He was friendly, attentive, and super helpful. He explained everything in detail and was able to answer all of our questions. There was another representative who was also helpful but I didn't catch her name. The store is clean, spacious, and has plenty of seating.

Went there to get a new SIM card, was supposed to be an easy fix. The girl Roenne i think was her…read morename confused the numbers for the new sim card (my phone number) and ended up switching my phone number to my sister's number. Had i not called my fiancé immediately after i left the store, i wouldn't have known she switched our phone numbers. She locked my sister's phone + SIM card. She was unable to receive or make outgoing phone calls. So inconvenient! Causing her to go into a t-mobile for a transaction that didn't even involve her. Roenne didn't apologize in store or offer to fix it. She definitely seemed new but if you don't know how to do something, management should've fixed the situation, which he was also there. Did nothing to absolve the issue either. Been to this location plenty of times and never had an issue but would not return simply because of this particular employee and manager. 0/0 stars if I could.

This corporate-owned Verizon store's the real deal. As many stores these days are branded…read morenon-corporate Verizon's (typically bad). The non-corporate versions are just product pushers and fee-structured support outlets. Upshot? Seek out the corporate-owned stores such as this one. After striking out at one of the wanna-be stores, I came here to this store across from Solano-Westfield Mall. I was lucky to be helped by store management associates Ruben and Alondra. Both beyond knowledgeable and capable associates versed in all matters Verizon. They helped me set up a replacement phone from one that had been determined defective by Verizon. Verizon may not have the cheapest plans out there, but their products, service and support can't be beat. Thank you to this store and their great associates.

Wonderful store! The Young rep that had helped me was Kelsey. I had broken my phone on Friday the…read more13th and went to get an insurance claim on it. I went in and she had helped me out with getting a replacement. The original replacement had came in with some problems, got a new replacement. Over the past week, we've been dealing with connection errors, and transfer issues. We even made several calls to customer support to see if we missed anything. Then earlier this morning (as of this rating) the replacement worked perfectly. 10/10 would recommend.

The guy who works the register steals money from customers. He does not ring it up, takes the cash…read moreand says he will text receipt to you but does not. If you walk out y he door without getting the receipt after buying a phone or paying for service you have lost your proof. If you go back and ask why phones not on the he says you never paid, you say that he didn't send the text receipt and to look at cameras and they say oh the cameras were off that day! Same thing if you buy a phone he says he will text you the receipt but does not. NEVER USE CASH AT THIS LOCATION- USE DEBIT SO YOU CAN HAVE REAL PROOF YOU PAID. one of the regular employees is in the habit of stealing, he has been doing this over she over for a couple years now!

Rude condescending and over charging I walked out and went to another location to find a price 150…read morelower than what I was told with no explanation only to the posted retail price was not the price I was told bait and switch I went to the competing store off hwy 12 by raleys to get a much better customer experience the big girl with the glasses needs to be trained on customer service and not to overcharge people

What an excellent and easy experience we had today at Xtremetech! The lady was super friendly and…read morehad my wife's iPhone screen replaced super fast. Will definitely return for any electronics repairs.

Called about getting my hdmi port replaced for my PlayStation. Noticed they had two different ads…read moreup for discounts. One for $20 of all repairs another for $30. Sadly when I contacted the business they informed me they would not be able to honor neither of the two discounts so I will not be giving this place my business. Fix your yelp page it's misinforming the $30 off or even the $20 off would've had me sold

If i could just gave 0 star i would, manager here named YOHAWN is not professional, he is not even…read moreasking what plan do you want for your line, and he do not explain very carefuly what would be the price and bill that you need to pay in the end of the month. Found out that he gave me the highest plan without asking for it i was shocked when i saw my bill, i felt like i get scammed giving me the highest plan without me knowing, because they want to get the highest commision and sales, the manager here yohawn is not honest and will lied you just to get comission and he also dont know how to help and deal with the costumer who is complaining very unprofessional. By the way i went to the other tmobile branch and they fixed my problem they lower my plan. Costumer service horrible manager needs more training

I want to send a huge thank you to Yohawnn. He was so helpful and knowledgeable. He helped me with…read morepleasure and I appreciate you. 5stars.

RUDE & ARROGANT! Just came in for an appointment to help…read morereboot my older model personal business iMac. I paid & started the tech services to only be laughed at, denied service for my equipment & reimbursed 10 minutes later before even viewing it. The tech lady didn't know my model & laughs with the cashier in the back room assuming they are correct. Another customer heard this & was just as disappointed. Apple Support referred me here & they don't work on Apple? ...and I almost signed a repair waiver? SCAM ALERT! Unfortunate experience & lost trust. Train your employees properly, you'd make more money.

What, how do I NOT have a review at this location? We come…read morehere so often... Quality/Quantity - Went "Black Friday" TV shopping today for our daughter. Sorry, your competitors are still less expensive. So we went and bought it there. I wanted to get her a BIG screen TV; but we all know it is really for me when I visit, lol. Atmosphere - Decent size location. Plenty of mall parking. Open 7 days a week from 9am or 10am to 8pm or 9pm; see pictures. Holiday hours differ slightly; see pictures. Service - Good. Price - Slightly above average, but you are also paying for service. No service at their competitors, hence the lower sales price. Owner Comment - Congrats on your success since 1966 and with your 1125+ locations. 1966 - "Sound of Music" Stores. 1983 - Best Buy Co. Stores. 1984 - Best Buy Stores. Thanks and congrats for earning your 2004 Top 10 of "America's Most Generous Corporations" by Forbes. Sorry to hear that you had to close your Mexico division.

My husband and I made the switch from Verizon to T-Mobile (after being with them for years). All I…read morecan say is make sure you ask for a print out of what you're getting. The girl who signed us up said that a 3rd line was INCLUDED for no extra with our family bundle. We were then told that other accessories were thrown in for FREE. Just to find out our monthly bill was over $300/month. When we tried to cancel the line and return the products that were unopened and never used, we were charged a restocking fee.

I was visiting family and my phone was having issues. I was close to the mall and hadn't been in a…read morewhile. I was welcomed by KB right away. She was friendly & knowledgeable. She was able to explain what was going on with my phone & walk me through the steps so I am able to fix it myself if I need to.

I was looking into ATT U-Verse service online and wanted to see if the store had any additional…read moreincentives they could offer that may differ from the web. When I initially called I got Nick on the phone, he told me that they do offer U-Verse in the store and that they could match or beat anything that was available online. I went into the store later that afternoon with my two boys and Nick was there to help me out. I told him what I was looking to get, and he suggested different options to ensure I would be getting exactly what I wanted. Everything we saw online, he matched without a problem. Nick was very patient with me as I was letting my other little boy (1) stretch his legs and explore around a little and I had to excuse myself to loop him back around to keep close by, he even told me that my other kiddo could play the games on their display iPad's. Ultimately we got everything signed up, but the next available install wasn't for another two weeks. The kiddo's were ready to go and there as nothing else we could do at that time regarding the late install date, yet Nick told me that he will make a call to see if they can expedite it at all. Nick told got in touch with me a short time after i left and told me that changes couldn't be made within 24 hours of set up, and that he will try again the next day, and asked what time of day I would prefer. The customer service we received today was something that you can't get online, or over the phone. I'll skip all the little kiosk's or ATT stores along the way and make it a point to stop back to this location. -D

Save yourself the headache and go elsewhere!…read more In an effort to save time, I upgraded my phone online and arranged it for pick up. I got to the store around 10:30 this morning, picked up my phone, and returned home to do the transfer. After 3 attempts, I couldn't get the phone to transfer and neither of the phones had service. I went back to this location, which is about 20-25 minutes away and It took an hour and a half for the sales associate to realize that I was given the wrong phone and that is why it could not be activated or transferred. Whoever processed my order the night before bagged up my order, attached my receipt, and yet today's associates completely missed it and was trying to activate a phone that didn't belong to my order. At no point did anyone confirm if the SIM cards matched the order nor did they scan the phone to begin with. Even after that fiasco, it took another hour to transfer everything and at no point in the 2.5 hours did a manager step in to try to assist or even offer an apology for the crazy long wait. This location is full of young employees and incompetent leadership. There's a real lacking of understanding when it comes to customer service. Next time, I'll drive to Vacaville.