Forget going to the store, they won't help you with anything, doesn't matter what it is. I…read morepurchased iPhone 17 Pro Max and got service with AT&T. I got active armor with AT&T to prevent spam text and phone calls. I was getting a lot of spam texts. When I went to the store, they told me there was nothing they could do. Thus was included in with my AT&T service, so I don't know why they refused to help me with it, but they never helped me with anything. I also had poor reception again. They told me nothing they could do that. It was my iPhone. I went to the iPhone store in Albany and they said it wasn't my iPhone. There was nothing wrong with my iPhone. AT&T has never helped me with anything. The worst store to go to.

Review of AT&T Store (1137 Ulster Ave, Kingston, NY 12401)…read more Date of Visit: October 29, 2025 (approx. 5:00 PM) Subject: Broken promise regarding Zagg screen protector warranty and poor business ethics. I visited the Kingston AT&T store today seeking a replacement screen protector for my iPhone Max Pro. When I originally purchased the $40 Zagg screen protector, I was specifically persuaded by the salesperson's guarantee: if the protector ever broke, I could return to this store, pay $10, and receive an immediate replacement. This was the single reason I agreed to purchase the product. Today, AT&T refused to honor those terms. I was directed to the Zagg.com website to file a warranty claim, a process which requires dealing with a third party, paying shipping, and waiting for delivery. This is a direct and unacceptable change to the terms and conditions under which the product was sold to me. This experience reflects poorly on AT&T's corporate business ethics and morals. A company should stand behind the terms its employees use to sell products, especially expensive accessories. While I was not angry at the specific employees--who are just following orders--two of the three staff members I interacted with displayed noticeable attitudes. It is no wonder the store was pretty much dead at 5 PM on a Wednesday. When a major service provider changes its fundamental policies and compromises its integrity in this manner, it naturally drives customers away. I will be investigating switching providers immediately, as I cannot do business with a company that changes its terms whenever it suits their bottom line. Buyer Beware: Do not rely on promises made by staff regarding screen protector replacement programs at this AT&T location.

My husband went into get a quote on how much it would take to clean his phone. We had got some…read moreridiculous quotes like over $200 at other places and was advised to get a new phone . He solved the problem so quickly and efficiently. Saved us the hassle of buying a new phone. They are under a new name "cell pro" definitely will be going back in the future.

i have been here few days back for my screen replacement and everything went well but at the…read morepayment the guy name called satiaa demanding me to pay cash instead of card with $10 discount and he didn't even given me the receipt its againt the law when i asked the receipt he mentioned out of paper.Its almost $239 into his pockets, The business lead should take care of this kind of persons its not first time we experienced even at the mall entrance with the small kiosk called i care which is associated with this mobile rescue the same guy done this illegal activity asking my cousin to pay with cash out of the cameras and its almost $320 for samsung screen he paid through the zelle app and he didn't even given the receipt and the display was also not fixed well at the edge Thank you

Great customer service and very knowledgeable too. I have had my modem for around a year and…read morereceived excellent service when things didn't go as planned. Highly recommended and the support you receive is priceless. Alfredo gave me much better service than most places and got things fixed withing a few mins.

Arrogant, discourteous, unhelpful. Unable to assess…read morecompetence since after waiting a half hour to be helped (with five other customers coming in and being dealt with meantime) I got , did you get owner would not interrupt extended phone call of repair person, who had told me he'd be with me. "in a few minutes" Since I came by appointment with the store empty when I arrived except for the owner (and former repair person) and the new repair person who I just wanted to help me with configuring, my Apple, iPhone and laptop (@$100/hr cash only which I was happy to pay) I found this needlessly obnoxious. They have entirely changed their customer, friendly business model from a few years ago. Their right so to do. My right to go elsewhere and publicize why.

Best new phone experience ever. Theo took the time to make sure that everything worked, all data…read morewas transferred, we got great new phone cases. I had anxiety about the transfer to a new phone, he handled everything smoothly. Was knowledgeable and answered all questions. BIG THANK YOU TO THEO!

My sales Rep Michael Gaetano was very professional and helpful. He answered all of my questions…read more Michael educated me on all of my options and he Lyme pick the best option that suited me. I highly recommend this store in Saugerties!

2/6/26 my phone dropped in the latrine. I came in to have to phone opened to drain out the…read moreremaining water. I explained this to the salesperson who stated," You should have started with that (scolding)". Then proceeded to plug in charge the phone stating that the motherboard is ok, but the screen is shot, starts looking up the model of my phone then walks to the back. I presumed he was looking for the pin needed to open my phone come back with a phone that does not make the model I have says they don't have my model then takes the other one back. Comes back grabs his laptop and states he will have to look up replacement parts and price. Just then a fed-ex driver comes in delivering a package to which he puts down the laptop to get the package and have a conversation with the driver. I unplugged my phone and left. Frist. You were rude and completely disregarded the services I requested. Second, I was NEVER asked if I wanted a new phone or to have my phone repaired. Third, I was placed on pause while you concerned yourself with another matter. THE BLANTANT DISRESPCT. Was it becasue I am a woman and you decided what I was going to with my property and monies. Or could it be that I'm a black woman and too stupid to know what I want. I had been a loyal customer since they opened but never again

I recently moved to Fishkill from New York City and I couldn't be more thrilled with the service…read moreprovided by Riz at Cellairis. It's great how I can shop at Walmart and get other helpful needs met at the same time. My children have damaged my iPhone several times, everything from the charging port, the screen and the battery. Each time Riz never hesitated to help me in any way possible. He is honest, kind and very professional. I had another iPhone that was damaged by water and he even revived that one. I was glad because I'm not very tech savvy and I had very important historical information on the phone that I was afraid of losing. I'm also happy the service isn't too pricy. Riz is a lifesaver :)

Not too happy. Replaced my screen, looks like a flip phone now in terms of image quality. Also it…read moremessed up my keyboard and I keeps doubling up my taps leading to me having to erase and retype. Glad I spend the money to completely have my phone jacked up. Now I have to buy a new one... don't do it. Or stay there and watch them like a hawk and don't accept your phone back until you've had a chance to make sure it works as it did before they "repair" it.

Mobile rescue tech repair was awesome. Alfredo fixed the screens on my surface pro three and also…read moremy husband. He had the repair done within 24 hours. Could not ask for a better repair. Highly recommend him