I had a Truck Rental booked for today, which I booked yesterday. It was for an 8' Flatbed. I found…read morea really good deal on a rooftop tent for my Jeep and I was so excited I found it at this price. They're about $2k after taxes and shipping and this one was $250. And I haven't found anything remotely close to that price. Only used a few times it's in great shape. Only problem was, it doesn't fit in the trunk, hence the truck rental. So I booked the truck for all of today, got the confirmation and everything. In the morning, I go to pick it up & I check my emails just to make sure I booked it for the location closest to me and not another location, and saw a new email from Home Depot with the subject line: "Your reserved item is out of stock.", followed up with "Your reservation for Sunday at 11am has been cancelled. WE'RE SORRY." sent at 9:30am. So 90 minutes before scheduled pickup. I go into the store & go to the Rental Desk, and I explain that I had a Truck Rental for 11am and that they cancelled my reservation an hour and a half prior. Their answer was, "We don't have those types of trucks for rental." In another scenario with a different set of circumstance, this answer would be totally acceptable. However, if the location doesn't have that type of vehicle, the website advices this with an error message and denies you from booking the reservation. But this was not the case for this vehicle, obviously, because I paid for and recieved confirmation for the reservation. So now, I have To cancel vacation reservations and plans, and lose out on non refundable deposits because Home Depot's IT department can't do a simple task. And sure, coding is hard for the average person, but that's their job. That's what corporations like Home Depot pay them the big bucks. And knowing a little bit about coding myself, that's not something difficult to do. They already have the function for other vehicle rental choices that aren't available at my location so they even already have the code to make it "inert" or put it in an "inactive state". I sent an email to corporate advising of what just happened. The one thing I will say is they were quick to respond. The unfortunate part was that is just an apology and that they understood my frustration. No remedy. No solution to the problem. I can't express how disappointing this was to cancel my vacation plans. As an investor, I am so thoroughly disappointed in Home Depot, being a $334/Share corporation bringing in over $40 Billion in revenue each quarter, and they can't even have a properly working website. Home Depot cut 800 corporate jobs on January 28, 2026. Either they trimmed too much fat in the IT department or failed to hire someone competent in replace of the people they fired to fatten their pockets. I hope Market Makers are actively shorting your stock.

Doing home remodeling using a contractor. I was able to speak to a delightful associate In flooring…read moreNikki who actually spent time explaining the various styles of flooring available and what to avoid. The Ordering and pick up was easy and 2 pallets of flooring was delivered to my contractor outside the location. Everything from floors, lighting, locks we purchased here and having a good contractor helps make things come together. Friendly staff even asked if we needed help (which we did). Way better than in Brooklyn.

Shopped over the phone and had my microwave in a week , installed , no mess, excellent installation…read moreservicemen , will definitely call them first If any of my current appliances need replacing !

We chose Automatic Appliance because we prefer shop small rather than big chain stores. My husband…read moresent a link and I ordered. Working with Matt was seamless and easy. Staff went above and beyond to get the old fridge out and install the new whirlpool refrigerator.

When pricing appliances while I was building my home, the decision was an easy one:…read more Could I have purchased the products for less elsewhere? Yes, but I felt the advantages of purchasing from Campbell & Keeler far outweighed saving a few dollars (which if you amortize over the life of the appliances, the difference is negligible). And Keeler appliances have not proven me wrong! Advantages: * Supporting our local businesses is important. * Service -This was an important consideration when I was deciding what company to purchase my high-end appliances from. I have had a few issues with my Sub-Zero and Wolf appliances. Each and every time Gordon Keeler responded immediately to my service calls. Most recently my Wolf Microwave/Convection oven stopped heating just days before the Christmas holiday. Gordon was at my home the same day I called to access my issue. Parts were ordered and the appliance was back in order by Saturday afternoon. I know I would have been without my second oven had I purchased appliances anywhere else and especially from a big box store. I would not consider buying appliances anywhere else. Thank you, Gordon & Keeler Applicances for saving Christmas dinner!

I have done a lot of business with this company over the years…read more.. I don't know what has happened to it lately... These people refuse to call you back... I know it can be a convenience if your credit is not good, but you're paying double for furniture that is poor quality... This store needs to train people in dealing with customers... Terrible...

This place is a JOKE!!! Chris is the worst - arrogant, rude…read moreand lies. Very unprofessional. Makes comments to customers about management. I suggest you walk out if he is on the floor working. Jose helped us. Had some things needing replaced due to damage or was forgot to be put on delivery truck. Had to call or stop by to follow up. This day and age you would think the computer system would keep a better track of the stores items. Second delivery; I waited from 10am until 4:00. My delivery was to be 10-2. When I called to see where the truck was I was told afternoon delivery. Spoke to Chris on phone. No surprise, he said after talking to me day before that I had wrong info. He lied! The delivery guys did show up and they were so nice and worked fast.

I purchased a few items from appliances for less in Poughkeepsie, I had to exchange a refrigerator…read morebecause it was too large. They ordered me a new one sold it to someone else I waited four weeks and no refrigerator. when I called and asked what was so long for my refrigerator to come in they told me they accidentally forgot to mark that it was sold, but no one ever called to tell me that I just sat here waiting to hear from them when the delivery was gonna happen. Then asked for a refund and it's been three weeks since I asked for my refund and still no money back call the store don't get answers. They tell me they'll call me back and don't call me back. as of today, I still have no refund and still have not heard back from the store manager.

From the owner: Appliances4Less provides brand name appliances at DISCOUNT to the Hudson Valley area and beyond. We…read morehave great discounts and promotions at all times. More than 90% of our appliances are NEVER used, but may have dents/scratches. Other 10% of our appliances are used for less than 48 hours. All of our appliances are tested as required by manufacturers and are functioning normally. They all come with a 1- to 4-year warranty from a reputable nationwide 3rd party warranty service provider. We provide delivery, installation and haul-away services. Financing/payment plan is available. All major credit cards are accepted.

GREAT service and excellent customer service. And very knowledgeable. All appliances serviced.read more

Alas they are now closed permanently. September 2021 This is…read morenot letting me post as a review because it is too short, so again this business is closed.

We purchased a new range from SOHNS recently opened Poughkeepsie location and received the same…read morequality service we experienced when we purchased a dishwasher from the SOHNS Walden location several years ago. Victoria, our salesperson, helped us throughout the entire sales process and since our range was not readily available, Victoria kept us informed as to when we could expect delivery. The delivery, installation and gas hook-up were flawless. Nick and Miguel were courteous and knowledgeable when removing our old range, unpacking and installing the new range making sure not to scratch our floors or the new range. Nick and Miguel hauled away the old range and all of the packaging materials from the new range. What we like best about SOHNS is their deliveries and installations are performed by SOHNS experienced employees and not contractors, and they service what they sell.

I have bought all my appliances from Sohn's. This year a dishwasher, a washer, a dryer, and most…read morerecently a wall oven. The wall oven was installed with a damaged front door. Sohn's has done absolutely nothing to expedite the repair and it has been over a month. Just today they reluctantly gave me the part number. I called GE and will have the part within 7 days. Very poor customer service from Sohn's!!!!

I made a special request on a delivery, a stackable washer and dryer. it was to exclude the 500…read morelbs. delivery person as I was afraid he would injure himself on my property and/or damage my property. I spoke to the owner at length on this, to include cancelling the first delivery date so that he could accommodate this request. The owner pushed back at this request originally, but ultimately acquiesced; even saying he would have to deliver it himself. Today, the appliances and delivery crew arrive which included the excluded delivery person, one of a two man crew. I should've refused delivery. I immediately called the owner to express my displeasure, and his response is "I forgot, sorry.". I start expressing my displeasure in no uncertain terms and he states, "I'm sorry, you've never made a mistake?" "What do you want me to do about it?" This was not a mistake, he purposely refused to accommodate a customer's request, violating the most basic customer service premise. And to compound it by lying has sent me off the deep end. If he had said there were no other choices on delivery personnel, I would have gone somewhere else. And he knew that, which is why he was deceptive. And this was not the only problem with this transaction. No call back, the order went to back order for a month with no notification from the business. Two stars because delivery person Jeremy was capable, the other guy was literally on the verge of a coronary, and he wasn't even doing much. I bought an entire kitchen from this business previously (previous owner), and my only recourse is to never do business with this owner again. And what makes matters worse? I want to do business with local businesses----but my experience doing so, to include this guy, is they don't employ good business practices, this interaction as an example----very disappointing!

I went in to Besko a few weeks ago thinking I was going to have buy a new Sub Zero. They talked me…read moreinto letting them come and service one of my existing SZ's and insisted I did not have to buy a new one that they last for 30 years. Vinny came out and was awesome and now I'm good to go without having to buy a new SZ. They saved me 9k!!! He even put booties over his shoes before entering my home. That's the type of service you expect and they deliver. Can't say enough good things about them.

Their service is great. Many of my family members go to JB Appliance and are all happy.read more

We've used J B Appliance in Winsted twice in the last couple of years -- once for a refrigerator,…read morethe other time for a electric range stove. Great prices & awesome customer service, deliveries were on time, Joe was there when he said he would be. We like to support local businesses and we'd certainly use J B again for any future appliance needs. I highly recommend them.

I called the business for weeks on end.And they don't answer the phone or return phone callsread more

John was great to deal with. He was very friendly and communicated frequently with me on when he…read morewas going to come out to my house. Unfortunately, he wasn't able to service the type of system I have but he suggested other companies that might be able to help and didn't charge me for coming out. I felt he was very honest and I appreciate him being up front with me.