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    Totally Tankless

    3.8 (10 reviews)
    Closed 8:00 am - 5:00 pm

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    The Home Depot

    The Home Depot

    2.4
    (30 reviews)
    $

    Kyle and Tru where a big help to me when i went to buy paint…read moreKyle was very knowledgeable and helpful I'm very greatful I had there service when ur looking for paint ASK FOR THEM.... thanks so much and Kyle special thanks for explaining the different types and what was best for me.....

    I had a Truck Rental booked for today, which I booked yesterday. It was for an 8' Flatbed. I found…read morea really good deal on a rooftop tent for my Jeep and I was so excited I found it at this price. They're about $2k after taxes and shipping and this one was $250. And I haven't found anything remotely close to that price. Only used a few times it's in great shape. Only problem was, it doesn't fit in the trunk, hence the truck rental. So I booked the truck for all of today, got the confirmation and everything. In the morning, I go to pick it up & I check my emails just to make sure I booked it for the location closest to me and not another location, and saw a new email from Home Depot with the subject line: "Your reserved item is out of stock.", followed up with "Your reservation for Sunday at 11am has been cancelled. WE'RE SORRY." sent at 9:30am. So 90 minutes before scheduled pickup. I go into the store & go to the Rental Desk, and I explain that I had a Truck Rental for 11am and that they cancelled my reservation an hour and a half prior. Their answer was, "We don't have those types of trucks for rental." In another scenario with a different set of circumstance, this answer would be totally acceptable. However, if the location doesn't have that type of vehicle, the website advices this with an error message and denies you from booking the reservation. But this was not the case for this vehicle, obviously, because I paid for and recieved confirmation for the reservation. So now, I have To cancel vacation reservations and plans, and lose out on non refundable deposits because Home Depot's IT department can't do a simple task. And sure, coding is hard for the average person, but that's their job. That's what corporations like Home Depot pay them the big bucks. And knowing a little bit about coding myself, that's not something difficult to do. They already have the function for other vehicle rental choices that aren't available at my location so they even already have the code to make it "inert" or put it in an "inactive state". I sent an email to corporate advising of what just happened. The one thing I will say is they were quick to respond. The unfortunate part was that is just an apology and that they understood my frustration. No remedy. No solution to the problem. I can't express how disappointing this was to cancel my vacation plans. As an investor, I am so thoroughly disappointed in Home Depot, being a $334/Share corporation bringing in over $40 Billion in revenue each quarter, and they can't even have a properly working website. Home Depot cut 800 corporate jobs on January 28, 2026. Either they trimmed too much fat in the IT department or failed to hire someone competent in replace of the people they fired to fatten their pockets. I hope Market Makers are actively shorting your stock.

    Sohns Appliance Center

    Sohns Appliance Center

    2.7
    (35 reviews)

    We purchased a new range from SOHNS recently opened Poughkeepsie location and received the same…read morequality service we experienced when we purchased a dishwasher from the SOHNS Walden location several years ago. Victoria, our salesperson, helped us throughout the entire sales process and since our range was not readily available, Victoria kept us informed as to when we could expect delivery. The delivery, installation and gas hook-up were flawless. Nick and Miguel were courteous and knowledgeable when removing our old range, unpacking and installing the new range making sure not to scratch our floors or the new range. Nick and Miguel hauled away the old range and all of the packaging materials from the new range. What we like best about SOHNS is their deliveries and installations are performed by SOHNS experienced employees and not contractors, and they service what they sell.

    Edit to add: Ethan, you were the one who attempted to "fix" and "install" this unit. YOU are the…read morereason for all these bad reviews. I hope other owners in this company step in and prevent you from running it into the ground. I gave Sohns multiple opportunities to fix the issue but other consumers should know how you practice business and that even with purchasing the extended wareanty, they are not bound to call you for that service. At the direction of the company you sell the policy for, it is not recommended we call you directly and the entire process goes faster if the consumer contacts them directly. They are also aware of the service issues in the more recent years. I'm sorry you can't find my order(s) but you also can't change your attitude or the past so you looking up my order would be of no help to anyone. Sohns used to be the place to go but with the younger generation taking over, they do NOT provide the same level of service. Ethan told us that installation was an "extra service" they offered and after coming back 3 times, still could not install the appliance correctly and refused to get the correct parts for proper installation. We offered to pay for installation, which is when we were told they do not offer that service. DO NOT CALL SOHNS FOR YOUR WARRANTY. CALL THE COMPANY DIRECTLY AND ASK FOR ANYONE BUT SOHNS to come repair your appliance. They sell it like it has to be them, but it doesn't. Buying local is no longer the best option. POOR customer service.

    Besko Appliance

    Besko Appliance

    2.7
    (6 reviews)
    $$

    I made a special request on a delivery, a stackable washer and dryer. it was to exclude the 500…read morelbs. delivery person as I was afraid he would injure himself on my property and/or damage my property. I spoke to the owner at length on this, to include cancelling the first delivery date so that he could accommodate this request. The owner pushed back at this request originally, but ultimately acquiesced; even saying he would have to deliver it himself. Today, the appliances and delivery crew arrive which included the excluded delivery person, one of a two man crew. I should've refused delivery. I immediately called the owner to express my displeasure, and his response is "I forgot, sorry.". I start expressing my displeasure in no uncertain terms and he states, "I'm sorry, you've never made a mistake?" "What do you want me to do about it?" This was not a mistake, he purposely refused to accommodate a customer's request, violating the most basic customer service premise. And to compound it by lying has sent me off the deep end. If he had said there were no other choices on delivery personnel, I would have gone somewhere else. And he knew that, which is why he was deceptive. And this was not the only problem with this transaction. No call back, the order went to back order for a month with no notification from the business. Two stars because delivery person Jeremy was capable, the other guy was literally on the verge of a coronary, and he wasn't even doing much. I bought an entire kitchen from this business previously (previous owner), and my only recourse is to never do business with this owner again. And what makes matters worse? I want to do business with local businesses----but my experience doing so, to include this guy, is they don't employ good business practices, this interaction as an example----very disappointing!

    I went in to Besko a few weeks ago thinking I was going to have buy a new Sub Zero. They talked me…read moreinto letting them come and service one of my existing SZ's and insisted I did not have to buy a new one that they last for 30 years. Vinny came out and was awesome and now I'm good to go without having to buy a new SZ. They saved me 9k!!! He even put booties over his shoes before entering my home. That's the type of service you expect and they deliver. Can't say enough good things about them.

    Totally Tankless - hvac - Updated July 2026

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