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    Total Wireless

    5.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    3 years ago

    Nick was very friendly and helped me leave with 2 lines the same day in my price range

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    AT&T Store - Frozen right out of box

    AT&T Store

    2.1(29 reviews)
    3.6 mi
    $$$

    Summary: Tried to trade in my old phone and the utter lack of communication and transparency made…read moreme waste so much time, energy, and gas. Went there, ordered my new iPhone, got it through FedEx, and went to return my old one for the trade in. First time I went to trade it in, they said they couldn't until I turn off Find My and the anti theft. Went back home, did it, came back. This time, they wouldn't accept it cause I'm technically not an authorized user although my line is on the account (even if it's policy, still was not told about this). From the first time I went to order the new phone and with each visit, they never told me what I had to do next which resulted in a total of 4 trips to the store. Keep in mind that it's about a 10-15 min wait each time and about 40 mins round trip. And to note: the rep tried to upsell me on some plan by saying my new phone won't work right unless I get it. Which now that I'm using the new one, found to be false. Finally got everything set up and am good now, but could have been a much much better and smoother process.

    1-Star Review Very…read moredisappointed with the customer service at the AT&T store on Fairmont in Pasadena, TX. My son went in today after speaking with Ashley Young last weekend, who had explained he could pay off his phone (on my 6-line account that I've had for over 7 years), and then trade it in to open a new account under his name. He's 20 years old and ready to have his own account. Ashley assured him this could be done, so he returned today ready to move forward. Unfortunately, Dalton helped him this time and gave him nothing but a hard time. Even though my son is listed on my account with higher-level permissions, Dalton insisted I had to be there to "remove him" which Ashley never mentioned as an issue. To make things worse, Dalton asked my son to enter his Social Security Number on the keypad without telling him it was to run his credit knowing full well they weren't going to let him proceed anyway. Completely unnecessary and misleading! My son left feeling frustrated and misled. AT&T just lost a potential new customer today, and after this experience, I'm seriously considering taking my 6 active lines (4 iPhones, 1 Apple Watch, and an iPad) elsewhere too. Disappointing service and zero accountability. I will pay them a visit tomorrow and depending on my experience I'll update my review

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    AT&T Store
    AT&T Store
    AT&T Store

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    Gadget MD - Deer Park

    Gadget MD - Deer Park

    4.7(3 reviews)
    5.1 mi

    The only reason they didn't get 5 stars is because they were late opening causing me to make an…read moreextra trip; but they changed my iPhone battery in about $30 for the same price as sending it to Apple to have it done.

    I have an iPhone 7Plus. I know, it's ancient, but it's paid for and it still works. Of course, I…read moredropped it and the screen cracked! But, I was still able to use it. I thought it could not be fixed. Double take and I dropped it again! It landed face first and the whole screen shattered! My husband took it to the new Gadget MD located in the HEB in Deer Park to see if they could fix it. They did! A brand new screen! The service was phenomenal! Fast forward a few weeks. My phone stopped charging because the connection between the connector and charger was bad. He took it in again and they fixed it! My phone now charges to 100% in no time!! Yesterday, I was trying to take a picture with my camera and the screen was black! I took it in and he looked at it and said there was a disconnected wire and even showed me the inside of my phone!! It was awesome and he FIXED it!! Instead of giving up and buying a new phone, they fixed all of the issues with my phone for a very reasonable price. The customer service is remarkable! The young man was so nice and helpful! If you have any issues with your phone, please take it to Gadget MD! They will fix it like it's brand new! Thanks Gadget MD!!

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    IPad Mini 5 Before & After

    Total Wireless - mobilephones - Updated May 2026

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