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    Touchstone Imaging North Austin

    3.3 (27 reviews)
    Closed 7:00 am - 9:00 pm

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    No grip bars, nothing for balance, nothing to assist in the transfer. It doesn't lower at all.
    Irin B.

    *wheelchair users beware* The ct scan machine was not wheelchair accessible. They had no plan for how to assist a wheelchair user to get their scan. This was an important scan that I waited a month to get scheduled for and now I have to wait even longer and suffer the indignity of having to find an accessible CT scan. This felt borderline illegal by Ada law standards for a business. I filled out a lot of previsit paperwork, they paid for an Uber to come get me from my house, all of this had wheelchair user written all over it, yet I get to the room for the scan and I'm asked to stand up from my chair and get on a machine that is shoulder height to me. This was frankly embarrassing to me and the staff who could have told me ahead of time they did not have a way for me to use the machine. After the visit, I had to call up to the business to make sure my deductible was refunded due to no services being able to be performed. The billing g department told me to go back to the office in person to ensure the deductible was refunded. (5-8 business days to get the money back btw). So I called back to the robot line and acted as I needed to reschedule my appointment just to talk to a helpful csr, who was able to confirm my deposit got refunded. So total impact: wasted my time scheduling this place a month out, wasted my day getting embarrassed at their facility, and I get to float a big bill for 5-8 days before I see my money back in my account. Horrible. Just Horrible.

    Heather B.

    First: Enter off Thunder Creek,  not Jollyville. There is no entrance on Jollyville.  One great thing about Touchstone is that they perform MRIs on Saturdays. I found check in to be very easy, and the waiting room very pleasant. When I was brought to the back for my MRI, my technician was professional yet kind and made the experience go smoothly. I should also note, the changing rooms have lockers to place your clothes/belongings in, and you keep the key. In all, this is a solid place to go for your imaging needs.

    80 images w/wo contrast are normal for a 15 cm scan length with 3mm sections. 1873 images seem to be consistent with the 10-20 CT rotation.

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    27 days ago

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    17 days ago

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    28 days ago

    El trato y la profesionalidad del personal del centro es excelente siempre me hago los estudios en este Centro.

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    11 months ago

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    4 months ago

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    6 months ago

    Great staff. Easy to schedule. They have 3T MRIs which is a plus. My tech Amanda was friendly and professional. Highly recommend.

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    4 years ago

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    US Radiology Specialists I.

    Glad you had a great experience!

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    1 year ago

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    2 years ago

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    1 year ago

    Get after getting pre approved by in so, they tried to send me a bill for thousands. Stay away.

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    5 years ago

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    7 years ago

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    Review Highlights - Touchstone Imaging North Austin

    When I went back to get started on my MRI the tech was very patient and understanding of how nervous I was.

    Mentioned in 9 reviews

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    Austin Premier Imaging

    Austin Premier Imaging

    3.3(21 reviews)
    4.2 miFar West/Northwest Hills

    I was referred to this facility by my physician for an MRI on my foot. When I called to schedule…read morethe appointment, I was informed that their facility was out of network, but I wouldn't be charged anything. The facility would cover any costs incurred that my insurance didn't cover because they're new and building their business. Sounds easy for me, so I agreed to move forward with the appointment. When I arrived, I was asked to fill out lots of paperwork, all of which was normal- except the last three pages which were legal documents stating that I was responsible for anything my insurance didn't cover. The third document stated that if I was in need of financial assistant and had either a high deductible plan or was paying cash that they would offer some sort of payment for me. Well, that isn't the type of insurance I have, so I asked the administrator present for further detail. I let her know that I was uncomfortable signing the documents because I had been told that all of my expenses were covered verbally over the phone (she was actually the one that told me this) yet these documents stated otherwise. I let her know I'd be happy to sign these documents if she could provide me written documentation of what we discussed on the phone. She replied that she couldn't. I asked if she could email me a statement. Again, she said she couldn't. I replied that I didn't feel comfortable signing these documents without something in writing to protect my interest. I asked if I could take the documents home to look them over with my husband (my foot is broken, I would really like this MRI so I can get the correct treatment even if I'm feeling like this is getting weird) and she ripped them out of my hands and said that she would be shredding them. I'm sorry- how sketchy is that? I promptly left and called my doctor to let them know not to refer to the facility any more. I typically don't read these type of documents at a doctors office, yet thank goodness I did! If they're in network, great! If not, watch out.

    I came here for an MRI of knee. My MRI was booked on Friday for that following Monday. I had no…read moreproblem finding the place. My MRI was STAT since my follow up with the orthopedic was the very next morning. My orthopedic got my results in time for my appointment which was awesome. While waiting for my appointment I had the opportunity to grab a few mints and a water bottle. I could of even grabbed a few of the snacks available or a coffee. The MRI tech was super nice, cute and made the process easy and painless. It was nice to be offered headphones that tuned into a radio station that I picked and also a warmed blanket since that place is chilly.

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    Deborah O'Connell Women's Imaging Center

    Deborah O'Connell Women's Imaging Center

    3.7(3 reviews)
    2.7 mi

    I am a mammo tech x35 yrs. I chose this facility for my annual mammo…read more Wow!!! This was the most impersonal medical visit I have had in my adult life! This tech treated me like a 'cattle call' My appointment was very tardy and I felt like I was imposing. The tech was no where near compassion or personable. Sorry for you! Maybe you should change your career choice.

    I visited Dr. O'Connell's imaging center three years ago. The waiting area was calm, clean and…read morequiet. I was seen on time. The technician was fine, nothing special to write home about. However, it was Dr. O'Connell's attention to detail, professionalism and caring bedside manner that wins 5 stars for this review. She took her time during my examination and gave me her interpretation then and there. She sat with me to address any questions I had as well as gave me advise. I left her clinic reassured. Her office followed up with a letter confirming that my results were normal / benign. In contrast, I was sent to ARA (Austin Radiological Association) a few weeks ago to review a situation in my other breast. Although their office was also clean and quiet, the doctor never took the time to see me. He communicated his vague conclusions through the nurse. I had a few questions, which had to go through the nurse, and I had to wait until she returned from asking the doctor. This was a terrible experience as a patient when compared to the experience I had at Dr. O'Connell's office. I will go see her office for a second opinion, given that I know she is thorough. Who knows how thorough ARA is since I never got to see or talk to the doctor.

    Touchstone Imaging North Austin - radiologists - Updated May 2026

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