Very cain and professional staff I recommend Touchstone very strong, thanks for everything

Great staff, facility, ease of scheduling, and the comprehensive test reports is why I will always use Touchstone Lewisville for imaging care. My thanks! read more

staff was friendly and helpful to my mother. Establishment was clean and handicap, friendly.

I have been coming to this location for several years. Everyone here is pleasant, professional, and extremely friendly. From the front office staff to the techs, I really enjoy my time here. Everything is explained to you, and they answer any questions you may have. 5 star service, for sure!!! read more

It was great everyone worked as a team to get me what was needed to complete my mri and treated me very well friendly kind thank you also being able to touch the highlighted words in mri results report that helped me understand more is great as well read more

Wonderful experience with professional, knowledgeable, friendly staff. I would definately use Touchstone again if need arrises. read more

Everyone was very friendly & also very knowledgeable. I appreciate the time that was taken to explain what was happening. The visit was actually enjoyable. I will be back! read more

My procedure was for a CT Heart/Coronary Calcium Score. The staff and technician that helped me were very helpful and friendly. The results were sent to me very quickly. read more

This office always does a very orderly check in with out long waits!! Everyone I have dealt with has been very polite and friendly!! the technicians do a good job and are very helpful! I love the new way that you can go online now and see your test results when they're finished!!! I used to have to wait on the doctor to call me or I had to do an office visit for my results!! read more

I honestly had the very best experience. I needed an x-ray, an MRI, and a Mammogram and got scheduled for all three in the same afternoon. From the moment I checked in, the staff went above and beyond to ensure my comfort and safety! They were all efficient, professional, and extremely friendly! Shout out to Daniella (sp) in Mammogram for going that extra mile to ensure I didn't pass out during and after all the tests! read more

I went in for a specialized MRI and was extremely nervous. The tech's were so helpful and kind and when finished I was so pleasantly surprised. They walked me thru step by step. The care I received was top notch!!! PM read more

I was in and out quickly and the staff was amazing. I've been to this facility and I have received the same care every single time.

I am thankful to all the team of Touchstone: they are professional, friendly, they work in a well- coordinated manner. Thanks again! read more

Correction made- On 7/7/25 my aunt went into the establishment with her daughter to get her xray done. When she entered and walked in to check in she told them that she is here for her daughter. The people at the front desk were a Hispanic man and a black woman. They gave my aunt an iPad to fill out with her information for the walk in appt. So my aunt started filling out the information needed and noticed that they pulled her name up for check in instead of her daughter's information. My aunt and her daughter arrived and walked in at 3:30pm to do this xray. When my Aunt noticed the error on the iPad she went back up to the desk and tried to get someone's attention to inform them that the info on the iPad was wrong. The black lady was the one who was very rude and unfriendly and made my aunt wait for over 30mins while she checked on the insurance. No one apologized to my aunt for making the error on the check in portion of the iPad. Instead they punished her for correcting them by making her wait. She mentioned the Hispanic man was initially nice to her in the beginning and that it was the black lady who gave her alot of attitude and did not want to quickly attend to her. She was very rude and unprofessional tone! My aunt was shocked at how the black lady treated her and purposely made her wait over 30mins before attending to her and informing her that she had to pay $180 due to her insurance being out of network. So instead of continuing to be ignored but the staff and poor treatment from that black lady, my aunt decided to leave. She had wasted an hour in your office and she left and went to medical city where she was seen in under 10mins. My aunt is a Doctor and she does not deserve this type of disrespect at all. She is the nicest person on this earth and deals with children all day in her clinic. She simply was trying to get her 9 year old daughter to get an xray of her right foot and they refused to help check them in properly. Pls management you need to properly train your staff to treat all patients and family with respect regardless of color or race. That black lady needs to be retrained on how to speak to people with respect and treat them like humans and not dogs. She doesn't know how to talk to customers and she is absolutely rude. My aunt did not have the time to write this review so I said I would do this for her. Her main complaint is no one was apologetic for making an error and giving her an iPad with her information instead of her daughter's info. Secondly they wanted to punish her for correcting their error so they made her wait longer than what was needed to check in. Lastly the black lady was rude and not customer friendly at all. The Hispanic man was the only one who was nice to her in the beginning so thank you Sir. At the end of the day after wasting and hour there my aunt had to go to another location medical city to get the xray done. Management pls this has to be addressed. That black lady is a bad representation on your business. She does not know how to attend to customers and be kind and lacks empathy. As a member of your staff she is rude and seems to not want to help customers in a timely manner. Pls Fix it pls. Every human being deserves to be treated with respected. Thank you. read more

Was a wonderful experience if I can say that about a sonogram... staff, super friendly, personal professional. Results came quickly and straight to my text so I did not have to fool with a complicated portal & it was literally the best & most impressive way to see results as you can just click on a highlighted part & you get a very easy to understand explanation of what the term means. So user-friendly. Highly recommend this location read more

They are very professional and very nice, my mammogram experiences there are so easy and not intimidating. I would highly recommend this office! read more

I came in for a CT Scan and i was very nervous. The people from the receptionist to the tech were extremely polite and comforting. I enjoyed the experience read more

El servicio es muy bueno desde la atencion que te dan y las personas que te realizan los estudios muy amables.

The lady that did my mammogram was fantastic. She put me at ease and made the whole process as enjoyable as it could be. She explained everything we were going to do before she did it so I was informed. read more

The staff are very efficient, kind and thorough for both a mammogram and bone density exams. The reports are easy to read and understand.

Very impressed with how fast I got in for my appointment without having to wait. They were very professional and made me feel comfortable and the technician explained everything in detail. read more

Very kind and fast. Spoke to me throughout the MRI which kept my anxiety down. Patrick has done all my MRI's and has been so attentive. He knows how claustrophobic I am and helps me thru the exam. read more

This exam was very painful. Usually it is not this bad. I also told the person doing the exam that I had a hurt shoulder and that the placement i was in was painful but she just said hold it and wasn't concerned. She did apologize as I was leaving but I wish she had at least shown some concern and let me reposition a little. Not only was the pressing of my breasts excruciating, my shoulder was also in extreme pain. read more

I went in for a MRI of my neck and shoulder area everything went pretty smooth the test was performed very professional and the weight was not long at all. Highly recommend read more

The care I received by Touchstone was great. The MRI was conducted by Carmelia. She explained ever step of the process making me feel comfortable . The office environment was professional and friendly. read more

I used Touchstone for a CT scan in 2020. They were close to home and I didn't realize how much prices varied from place to place. I just picked the place that was more or less in the same building as a couple of my specialists. This is one of the highest cost options for medical imaging. The customer service is meh and they're currently blocking my ability to get follow up care because they will not respond to a medical records request. Do yourself a favor and shop around for any scan before you get mixed up with touchstone. read more

Horrible first interaction w lady at front desk training another younger lady. Felt a very racist issue going on but noticed other folks of a certain ethnicity were treated much better. I'll suggest to my Dr w Methodist not to suggest or promote this place. read more

One star because it was necessary to leave a review. If you have any other choice besides Touchstone use them. This company is so bad at scheduling and they keep you on the phone too long to make an appointment. I've been there at least three times this year and they NEVER have the correct information in their system. Ridiculous! read more

I'm forgiving of this happening once but twice is unacceptable. A year or two ago I arrive for a 8 a.m. mammogram appt. After almost a half hour of waiting I'm told they don't have a tech. Go there this morning for another 8 a.m. appt after 20 minutes told they are trying to find a tech as there isn't one there. Tried to discuss with a manager which wasn't in. Spoke to a very nice apologetic lead and said this isn't acceptable. Found out no tech was scheduled until 10 or 10:30. Will no longer schedule mammograms with Touchstone. read more

Wouldn't even give them 1 star if I didn't have to. If you have ANY other options, consider those instead. The front desk is disgusting! Kim Boutte (she made sure to spell it several times) is the absolute worst. Zero patient care. and anyone else is not available (something tells me the only things she's good at is lying) and acts like she doesn't remember the only reason her incompetent self has a job is because of the patient. read more

Paid for my images and was give a CD Rom to forward to my specialist in England. I was told that the CD Rom would open on a Mac, but it does not. I was then told to either "find someone with an INTEL PC or give it to my doctor". Nice ploy, however my specialist is not in this country. Now that my images are useless, perhaps Touchstone should consider utilizing cross-platform modern technology, so that all of their patients can access the images they paid for. read more

Beware!!!! This company is out of network with many providers. Both my insurance companies paid the contracted amount. I even was on a three way call with the insurance rep and this vendor. The vendor said they made a mistake and would stop sending bills. But- this company reported me to collection and reported it on my credit report !! I filed a police report and fraud. 877-327-2583 read more

The ladies her are always so polite and prompt with service. They always make sure your understand everything thing that's doing on form your procedure to billing and insurance. It's always nice and clean and smells so nice. They have a tv, a little corner set up with coffee, water, soda and mini snacks. The techs and the rest of the crew are very courteous and very helpful. I would recommend them to family and friends. read more

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It's one of the lowest cost for imaging according to my health insurance. My insurance policy even gives me a $50 rebate to choose them to do the imaging because they charge much less than other similar imaging facilities. The staffs are friendly and welcoming. They take the time to do it right and make you feel comfortable before, during and after the imaging. It's much better than other similar imaging facilities. read more

We have been waiting for 2 time-sensitive, priority (by the Physician) results from imaging. One was almost 3 weeks. It is unkind when surgeries have to be cancelled or life-threatening treatments have to be delayed because they can't read the results in a timely manner. Well, let's help them out by going ELSEWHERE! When this happens to one of their family members, hopefully they will be more diligent with their results. read more

This is the first time I visit this business and have to say I'm very impressed by their staff and the amount of time I have my mammogram done. The staff here are very friendly, helpful, polite and professional. They answered all my questions and concerns thoroughly. They called and texted me a day before to confirm my appointment and let me know what time I needed to arrive including all the instructions. Highly recommended!! Tips: They open on Saturday! And to check-in please proceed to suite 125 (all the way back on the left) as the one you see in the front is the entrance for exams room). read more

The techs are nice. But: 1) They don't tell you when to arrive. See, there's your appointment time and the time you need to arrive. If you're drinking something, you need to arrive early. Uhm, perhaps tell the person that?? 2) They don't tell you what you'll be doing. If you're going to make someone drink a gallon of liquid in an hour, tell them that. They may need to arrive earlier to get through that gallon, especially if they are having problems WITH the stomach. 3) They misquote prices. Yes, I know, insurance doesn't cover it all. But if you give them the info, you'd think they wouldn't be wrong at 2x the cost. read more

The staff is so courteous and helpful. I thought this place would take care of me. Instead...Why am I being told I need a diagnostic mammogram before I can proceed with my annual mammogram. My biopsy (results =benign). The facility where biopsy took place said everything is all good. Nothing about a follow up. So my annual is due in July and I call to schedule and appointment was made and everything is all good. Today I get a call that I need a diagnostic mammogram that is going to cost a little over $300. Eyes bulging out! Well I don't have it $$. I am refusing a diagnostic and I simply want my annual free mammogram. A few phone calls later and now they will do an annual mammogram if I get a doctors order. No thank you! There are too many other facilities around DFW that will see me for what I am asking for. They are looking at their protocols & how they never followed up with me for a 6 month appointment. Well that's not my fault, I didn't know their protocol. Just give me my free annual visit. read more

Great experience! I had to get a cat scan for my head. Walked in right at my appointment time and the receptionist was very nice and friendly. Nice waiting area that's very clean and comfortable. Not a long wait time either. They took me back and explained the test and what we'd be doing. I was very impressed and a great experience when most of the times these type of appointments can be a drag. Super friendly staff makes it even better! read more

Friendly service if you need x-rays, MRI, ultra sound, and few other services. Staff are nice and there's a lady there with a British accent! it caught me by surprise and I wanted to listen to her talk more. hahahha. They really do care about their clients here. Free cookies and water in the guest waiting area! I ate two cookies while waiting. They're not cheap cookies either. It's the otis spunkmeyer soft cookies! OOoo man...I wanted a whole box! read more