Best in Lake Charles. Hands down our favorite. We love staff, dealers, rooms, pool. All is top…read morenotch.

Let's be clear: I'm comparing This Casino's FanDuel/Sports-book area with other casinos in the…read morearea. Huge screen in Small Room with lots of unclaimed Reserved Seating. Outside seats are available, but I chose inside. So let's discuss the chairs. Horrific Torture devices with little padding. I made it 3 hours, only because I ordered a bottle of Sauvignon Blanc to numb the pain. Just a note to management: You are killing your clients. Many great alternatives. From now on I'll be at the Gold Nugget where there are MANY seating options in their Gigantic sports room. Another helpful hint for management: if seats are reserved, and the party doesn't show, then open the seats. Restaurants do it. Airlines do it. Why don't sports lounges in casinos do it?

Madison the server took absolute great care of us as well as the manager Christian, we had an event…read moreat the pool and they took care of our every need definitely recommend them and the pool

I've been a long time visitor to the Golden Nugget Lake Charles, usually making at least two trips…read morea year. I was somewhat disappointed this year. The positives: The rooms are always clean. The staff is always friendly. (I've read other reviews complaining of the rudeness of the front desk staff, but I've never experienced anything but professionalism.). The Casino Credit staff is amazing and always so friendly and accommodating. Same with the Casino Hosts; always very nice and professional. There are several good restaurants to choose from and, although they're touristy joints, the food is always good and the waiters are always first-rate. The negatives: Only half of the elevators were working at any one time and those that were working were in bad shape and dirty. And the swimming pool bar staff around the pool absolutely sucks...and they always have. Always. I've never been to that particular bar where the staff was anywhere near professional. Also, they were out of several premium liquor options and none of the frozen drink machines were working. Additionally, when entering the pool area, I asked for an extra towel. I was told that it's "policy" that each person is allowed only one pool towel. I let the attendant know that showed sh*tty service, especially for someone that was spending about $10k in their hotel and casino over two days. Not sure that I'll go back to the Golden Nugget now that the Horseshoe is opened up.

I stayed at Horseshoe Lake Charles from March 22-26 and had a very concerning experience…read more The room had multiple issues, including a missing door security latch and a bathroom that appeared poorly maintained, with possible mold and visible buildup. There was also a persistent sewage-like odor during my stay. I reached out to the hotel directly with documentation (photos/video) but did not receive a response, which is even more disappointing than the issues themselves. I would appreciate someone from management or corporate reaching out to address this.

I thoroughly enjoyed my stay at the Horseshoe. It was certainly much quieter than nearby casinos…read morebut I was also there on a Monday evening/Tuesday morning so that may have made a difference. The room: check in was incredibly easy and they have a kiosk for self-service. The room itself was clean, spacious, and had all the typical ammenties one would look for. I assume most people who stay at casino hotels don't aoend too much time in the room, but if one did want to do that then this is a great choice. The bed was nice and soft, pillows fluffy, and the bathroom was spacious. The gym was a typical hotel gym. There was an elliptical, bike, treadmill, and a bench with weights. I only used the treadmill, which seemed a bit old but did its job just fine. Downstairs you will find a Dunkin and pizza place. The Dunkin was perfect for a quick breakfast. The egg bites came out piping hot and were delicious. The latte was standard. The customer service was great. The pizza place is meh. Thick crust, thick layer if cheese, not many toppings. I would skip this next time. The casino itself was quiet but it was a lot of fun. I found a blackjack table and the dealer was super nice and taught me the rules. I had a great time.

The hotel was extremely clean, and the rooms were pretty spacious. They have a dishwasher and mini…read morefridge/kitchen.The bed was firm but not so much as to be considered uncomfortable. The front desk staff were extremely friendly and helpful. Breakfast was available. The options were the typically convenient ones (bagel, fruit, muffins, etc), and they were fresh. I enjoyed my stay. Will likely stay here again when back in the area.

Modern, clean and comfortable hotel! Home2 Suites was the perfect choice for a quick weekend…read moregetaway. They also allow pets so our puppy was able to tag along with us as well. He loves sniffing around new environments so enjoyed the hotel as well I believe :). Our bed was a good size, comfortable and the room itself was spacious. We were also provided a welcome good bag with waters and snacks. The hotel also offers complimentary breakfast in the morning which was a nice touch. Reminds me of the old school hotel stays where the establishments as a whole really wanted you to feel welcomed and enjoy the overall experience from start to finish. We really enjoyed our stay.

I stayed here for one night and it was nice. I love the room, spacious restroom, kitchenette, comfy…read morebed, and views. The breakfast was stocked with great items as well. However, the fitness room is very small and the workout equipment is pretty cheap. The service was fine. It wasn't super friendly but also not bad. I would stay here again.

First, the hotel is very clean. Second, staff was helpful and friendly. In terms of location, it…read morewas fine. While a tiny bit more of an industrial area where it was located, it was in a fairly good location. I would definitely recommend the hotel for a night stay.

Hilton usually has a cluster of their different brands next to each other, so we decided to try…read moreTru. Per usual, although I could check in on the app, I could not get my digital key and had to check in at the front desk. No matter the location, this is annoying. If you aren't going to let your guests get a digital key to bypass the front desk don't show it as being available and state it will be available after a face to face check in. The front desk who checked me in did not offer breakfast times either verbally nor with the room keys. I didn't find anything in the room to say there was breakfast and there was no sign stating as such in the elevators. Parking was great, the sheets were super soft and you could take a back road down ankle to the casino.

Got the job done. Clean and fairly quiet. Free breakfast was what you'd expect for a free breakfast.read more

Hotels are amazing. Sleep, eat, swim. But unfortunately I was there for work. Services, including…read morea fitness center and a complimentary breakfast that provided a good variety of options. The location was convenient, making it easy to access nearby restaurants and my work site. Overall, I had a pleasant experience and would definitely recommend this Holiday Inn to anyone traveling for business or leisure. I look forward to staying here again on my next trip!

Hotel was nice but room was dirty. My husband and I stayed here recently, the bedding seemed clean…read moreand the bed soft. Hair in the bathroom and foot prints. The chair had hair and stains and floor had stains. The lady that checked us in was nice. It's in a great location very close to the casinos. Dove soap is nice.

disgusting. went into the pet friendly room and it smelled like farm animals. there were stains on…read morethe sheets right where you pull them up to your face. even my dog didn't want to go in. never again. next time someone says no refunds I will look at the room fi. very dissatisfied

I am by no means picky about my hotel rooms. We spend so little time there anyway. But this room…read morewas intolerable and disgusting! We complained and got a different room. That room was so gross we could stay there. Hair and bug poop all over the bed. The shower was filthy. Never again!

Let me start out by saying I've never stayed here, I just recently stopped in to look at the…read moreproperty for a possible future stay when planning a trip to the area to visit my elderly parents. Although the office was closed a manager was onsite and the office was unlocked so I went in to get some information and requested permission to drive through the "park" and check out the RV sites and amenities. I will say the young lady I spoke with was extremely friendly and provided me with everything I requested. It's July 2023 and this place still looks like it's still in recovery from past hurricanes, the potential is here but the ownership seems to struggle to execute what's needed to revive this spacious RV Park. Being this was formerly a Yogi Bear's Jellystone Park for a number of years there is a lot of infrastructure however it's not been well maintained and this could be due to a number of reasons including the inability to make a capital investment due to the current cash flow and ROI. I appreciate that management allowed me to do some exploring of the property on my own, but after doing that unfortunately I would not consider staying here at this time, hopefully they can make the investment before it further deteriorates - the sites and roads need a lot of attention and it seems like some residents have been here for a long time. It also appears that some of the amenities, water park and pool have also been negatively impacted from the lack of maintenance, there are lots of ruts, potholes and the landscaping needs some attention although the main entrance seems to get the most attention it's not a true reflection of what's behind the gate. This is a prime location for a RV Park so I'll keep checking on their progress but there's lots of work to do...

We stayed there the last two nights with our grandkids. After reading the reviews, we were…read moreconcerned, but it has really gotten better. Jellystone Park system has taken back over this RV park. Apparently, after reading the reviews, they have really cleaned up the area. We stayed in one of the cabins and as expected, it's totally without bed linens and towels. Fortunately, the air conditioners worked really well. We will probably come back and stay in our camper, the grandkids had a blast doing the waterslide and especially the Obstacle course that's in the pond.. we really appreciated that the guidelines of the park require everyone to wear a life preserver while on the obstacle course. This gave us grandparents great peace of mind while watching them play. the staff was very friendly and helpful, especially Ms. Fontenot!