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    Toureen Pet Resort and Spa

    2.9 (161 reviews)
    Closed • 8:00 am - 6:00 pm

    Services - Toureen Pet Resort and Spa

    Pet sitting

    Toureen Pet Resort and Spa Photos

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    Reviews With Photos

    Chris C.

    0 stars. We took our dog to Toureen for his first post quarantine grooming appointment. Our request for his haircut was simple, a short scissor cut and a paw trim. After 3 hours in grooming, we were given an 80 dollar bill to pay and our back our dog with huge mats behind each of his ears and on his stomach. When we brought this to the attention of the manager, she was quick to blame our dog. When speaking to the owner, his way of diffusing the situation was "how about we give you your money back, and you never come back". I left dumbfounded over the complete unprofessionalism from all levels. We will never return. For reference these pictures were taken of our dog after they groomed him AND re-groomed him. You guessed it- more mats.

    Ben's injury about a week after it happened

    Up until recently I felt my dog was super happy and safe here. He attended a couple of times a month for about a year. However, he began coming home sick and with diarrhea, so bad it required a visit to our vet. Lauren appeared helpful and compassionate to this issue so that calmed my nerves. Soon after I received a call my dog was injured on a broken portion of fence at daycare and required surgery/stiches. He was sent to the vet next door. After he healed, and because I still felt the staff actually cared about my dog's well being, I sent him back twice. Thankfully the universe intervened and I crossed paths with a prior employee whom informed me of the real story of what happens when you send your pet there. This person had pictures and videos to back up the stories. Upon further recent investigation I heard from others how their pet came home sick and injured! I feel this place is unsafe. If you don't believe me ask for a tour and to see the back area where your pet is all day! I did and was denied...."staff only" I was told. Other daycares have video so you can check in on your pet, who to most is like their child. Our "babies" are there all day and at times overnight. Animals can't speak and it haunts me how nieve I was. I decided to post now because I can't stop thinking how others drop their pets off believing all is well. If for any reason my post is incorrect I invite Toureen to allow tours in ALL AREAS of their daycare to prove me wrong. Plus they blocked my Google review...

    Looking amazing post haircut and bath at Toureen!

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    3 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    2 years ago

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    6 years ago

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    Chris T.

    Thank you and I am happy you were satisfied!

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    4 years ago

    We have come here for the past two years. They have always been great to us, and our English Bulldog Gus loves going here.

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    3 years ago

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    12 years ago

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    12 years ago

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    16 years ago

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    7 years ago

    Awesome haircuts for my cocker spaniel! They even cut around her doggy warts (yes she's old), super good job and not terribly expensive.

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    Ask the Community - Toureen Pet Resort and Spa

    Review Highlights - Toureen Pet Resort and Spa

    “I was contacted by Chris at Toureens and will board her her again in the future.”

    Mentioned in 2 reviews

    Read more highlights

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    Splash and Dash

    Splash and Dash

    (6 reviews)

    I had a very disappointing experience with this grooming service…read more I clearly provided instructions about the areas that were allowed to be trimmed on my dog Yeiko, and I specifically did NOT authorize shaving sensitive areas such as his belly or ears. Unfortunately, those instructions were not followed and the final result was extremely upsetting. Yeiko is not only my pet, he is my emotional support dog, and seeing him returned with areas shaved that I never approved has caused me significant stress and anxiety. As a pet owner, you trust professionals to handle your animal with care and to respect the instructions you provide. Although the company later acknowledged that the grooming did not meet their own finishing standards and offered a refund, the damage has already been done and I now have to wait for his coat to grow back. I also requested verification of the training or certification of the individual who performed the grooming, which is important when trusting someone with your pet's safety and care. Pet owners deserve transparency, professionalism, and respect for their instructions. Unfortunately, this experience did not reflect those standards.

    If you care at all about your animal's safety, go literally anywhere else. This company and…read morelocation specifically are so negligent that there is absolutely no way to tell if their employees are actually handling the dogs responsibly since they DO NOT have cameras installed. After picking up my dog from her appointment, she left with a limp that has only gotten worse. How rough do you have to handle my dog just to clip her nails to cause her to not be able to put weight on her leg? After speaking with corporate they were dishonest in telling me the cameras were off that day, when in fact this location doesn't even have them installed. What a LIABILITY (and how unacceptable) to not have any kind of video record/oversight of animals and their handling. There is absolutely no way for these people to prove that they weren't hit, mishandled, involved in an altercation, ignored, etc. Quite honestly with all of this I would be embarrassed as a groomer or a business owner. It is concerning to me the lack of training these dog handlers must have if this establishment is okay with not having cameras. Take your dogs elsewhere

    Toureen Pet Resort and Spa - pet_sitting - Updated September 2026

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