We were stuck on Pali on the Town Bound Lane right after the tunnel when we contacted the company. He told me it's only cash, no cards and that nobody could run in the cabin with the driver because of COVID-19 restrictions making it impossible to use the service. Even though we were stranded. So, unless you carry $180 in cash and are able to call Uber, no deal. He said" the Tow Driver is passing by to collect first" What?!?! read more

I highly recommend calling Towing Express when you are in a jam. I called my insurance first and got the run around. As soon as I called towing express they said they would call me right back. 5 minutes later a guy comes walking out of the bushes. James was very effective and efficient. My rental Jeep was stuck in the sand @ Sandy's. He came and got me out with in 30 minutes. $95 dollars well worth it! James was calm and his sense of urgency was stellar. Once I was out he wished me happy travels. If I'm ever in a jam again I know I can call. read more

Towing Express - James!!!!!! - Towing Near Me - Kailua, Hawaii

My car could not start, tried jumping it with another car an no luck. I called Ace Towing but they said it would take about an hour to get there. I checked Yelp and saw five stars for Towing Express. It should be TEN STARS for this company. Rasheed helped me over the phone to try and start the car, no luck, then he sent someone to help, showed up in 20 minutes and was able to start the car!! Rasheed even called an hour later to check on my status!!!! No towing company has ever did a follow up call. Please call this company first for any towing needs!! So grateful there is a company like this in business!! Many thanks to you and your company!! read more

Seriously, you need John & his crew if you are needing a tow. Needed help at 6 pm on a Friday night. Lots of companies had trucks. Downtown. Try paying mileage for a tow truck from downtown to the windward side. Yikes! I don't have that kind of coin. SO HAPPY with prompt, friendly service when I was really in a bind. Grateful for a rescue tow for a damsel in distress on an aloha Friday. Sad about my SUV, but glad to find this amazing group of people under difficult circumstances. Don't hesitate- CALL. read more

John is the best! Super nice and fast He called us a few times to keep us in the loop of where he was and how long it would take. This is the aloha spirit I miss on the mainland. Thank you John!! read more

These guys are great! Blair met me at Le Jardin Academy when we had a breakdown there, and was very courteous and helpful. Got the vehicle to Honda Windward and gave me a ride back so I could get on with my day. Great customer service! read more

No one wants to have to call a towing service, especially while on vacation, but we had fantastic service from Towing Express. Kiau was at our car far before the estimate and did a great job of communicating while he was en route and then checked and replaced the battery at a reasonable price. Quick response, reasonable rates, friendly staff - five star all around. Give them a call and your business if you're stuck! read more

Our driver Sam was the ABSOLUTE SWEETEST!! He showed lots of genuine concern for our safety in his initial phone call (before even knowing we were broken down in the middle of the highway) and luckily enough he was pretty close by already so the wait time wasn't too bad at all. When he did arrive, he was so kind and somehow made a very stressful situation pretty relaxing all things considered. I always appreciate drivers like this because I've had many who were rude, creepy, impatient, etc and he was the opposite of all of that. If you're in an unlucky situation like I was I hope luck finds you with him as your driver!!! Thank you so much Sam and thank you Towing Express I will be sure to recommend you to everyone!! read more

I called today to get our company truck towed that has been sitting at a shopping center due to the mechanic not being able to get out there. Rasheed was every accommodating and professional. We got the truck back to our shop with no hiccups, even got a courtesy call by Rasheed when his driver was 15 away. I originally called because it's a kailua based company as we are and I was extremely pleased they were able to get out so fast. It is a holiday after all so I was anticipating a higher fee or a longer wait time. Nope! They even took credit card over the phone so I didn't have to bother pulling out money or writing a check. As a business that has fleet vehicles we have had a lot of experiences with different tow company's. I won't speak negative of any one company but I can say that I am looking forward to towing express being our exclusive "go to" company from here on out! read more

Towing Express - Thank you!! - Towing Near Me - Kailua, Hawaii

Ended up a flat tire at Waiahole Poi Factory. AAA was called and dispatched was this company. Waited a bit BUT they do tell you when they will arrive which he did! Very personable guy named Jesten! Showed us the aloha spirit and had a good attitude and even asked if we wanted some water! Awesome service!!!! read more

I am not quite sure why the address is Kaneohe and then it says the company is in Waimanalo. But that is besides the point. My husband's car broke down at the commissary on base and I didn't know what to do! I have been driving it once a week so it does not die, but then ironically it dies whilst me taking it for it's weekly spin. I know nothing about cars so I kind of just left it in the parking lot for a day before deciding to tackle the problem and call AAA. From past AAA experiences I was prepared for a three hour wait, and called from work before I left. On the contrary! Within two minutes of getting off the phone with AAA, Jessie from Towing Express called me and told me he was less than 30 minutes away and apologized for the surprisingly short wait. When he arrived, he presented me with a chilled bottle of water. Jessie was incredibly professional and made the dreaded experience I had put off into a quite pleasant one. The car was indeed unable to be fixed, but Jessie made suggestions on what my husband should check when he returns, as he likes to fix his own car. Our street is quite narrow and I was quite impressed with Jessie's ability to navigate all the way up it in reverse. He placed it perfectly in our awkward parking spot and was on his way! The entire ordeal only took about an hour. :-) read more

Sam got called through triple AAA after my friends car broke down in the middle of the road. His service was awesome and he's such a genuine caring guy! He arrived in a timely manner and even called us to give us an update where he was. I appreciate his calming demeanor as my friend was having such a stressful day with her car breaking down! He also offered to take me home but I didn't need it. Thanks Sam for helping us out! read more

Samuel helped me. He was so patient, friendly and informative. He knew a lot about my AAA service and went above and beyond to make me feel at ease during a stressful time. When he was driving me to the mechanic, he even pulled over to move a box out of the middle of the road to prevent anyone from running into it. I highly recommend these guys if you're ever having a bad car day! read more

Very rarely do I leave a positive review for a tow company, but this is one if those occasions. Ho'omai was very professional and friendly. He even helped me to diagnose what was wrong with my car. Honest, helpful and just real Aloha! Would totally recommend these guys. read more

I want to say the young man who assisted me on Sunday at my apartment with the replacing of my car battery was polite, professional and kind. His name was Jesten M. read more

The team working with Towing Express is amazing!! Usually when you have to get towed you are never in the best of moods. The guys really try to make you feel comfortable and secure in a really bad situation. My car broke down on the Pali Highway (the first time) and I was seriously stranded. The guys put so much effort into figuring out where I was on the highway and tried really hard to get to me in a hurry. It took them no time to find me and they were extremely courteous and kind. After towing my car to the mechanic, they stayed to make sure I would be okay. They really go above and beyond with the customer service and they are the best on the island for sure!!! Thank you guys so much for all that you do!!! read more

John was the driver that helped me out today, great guy. Calm, clear, took time to explain what/why he was doing what he was doing. He was on time, knew his way around my car, and made good small talk. Great guy, and a good representative of the company. Tops in my book! read more

These guys live up to their five star rating! They answer their phones quickly, assess the situation, and send someone out quickly. Rasheed personally went out to a tricky situation with our truck resting on only one wheel on solid ground, with our front end being held in place by a tree. He communicated great with us and our insurance company. Even though they're not contracted with Geico, they were more than willing to accept a P.O. from them. A word to the wise, don't accept Geico's first go to towing company, ask for Towing Express. Over the phone, the first company 1) said they weren't told they needed a winch, 2) said it was a "recovery", not a roadside assistance call, without ever seeing the truck, and then 3) were sending two trucks out when I cancelled them. A three way call gets Towing Express on the way if someone from Geico doesn't have them "on their list". They came back after Geico delayed the process for hours, and even came and picked up my son on the way back to the truck, giving us a 10 minute warning when they were almost there. A 20 minute winch, no tow needed, and we were on the road again. I hope I don't need them again any time soon, but if I do, they're the first ones I'll ask for. Thank you so much Rasheed and John! read more

I had a lock out recently, called AAA, who dispatched Towing Express. The service technician called me right away to confirm my location, and kept me posted with a 15 minute ETA to Kailua. He arrived shortly after in a clean, professional looking uniform and greeted me with a smile, handshake, and a cold bottle of water. Shortly after getting my car unlocked, he checked the air pressure in all four of my tires and even topped off one of my rear tires with a little bit of air. He left me as pleasantly as he arrived with a big smile, handshake, a thank you for my dedicated memberhsip with AAA, and asked if there was anything else i could do before he left. It takes quite the character to turn a simple service into a "full service experience". These guys really seem to take pride in their service quality in an industry that has a reputation of quite the contrary. Thank you Towing Express and thank you AAA! I'll be a member and customer for life! read more

Fantastic service and rates! My 2002 Subaru Impreza was stuck at Castle junction at around midnight. Moved it out of the way and went home. The next morning, gave Towing Express a call. They gave me a quote and ETA. Quote was extremely reasonable and they were there within the ETA. Quickly loaded my Subaru onto a flatbed (under 5 minutes), and we were off. Overall, excellent service and extremely reasonable rates! read more

Towing Express - Towing Express with my 2002 Subaru Impreza - Towing Near Me - Kailua, Hawaii

Just got RESCUED By the Towing Express guys! John and David! They were named after kings from the Bible after all! They met me on a shot day with an ice cold bottle of water and reassuring smiles. They did what they could to try and see if they could get the car going. Then they safely and securely got me and my vehicle to where we needed to be. All in a super timely manner. They were funny and lovely spirited! I hope that if their Boss reads this he gives them a raise or at least a bonus in the form of $$ for representing the company so well! Even tho they root for the wrong football teams! ;-) read more

Towing Express - John and David very nice guys that will be your hero too! - Towing Near Me - Kailua, Hawaii

Just used Towing Express today. I called around 8 to tow my Land Rover and he was able to give me a reasonable estimate. Around 11 my truck was picked up (an hour ahead of struggle) and was quickly delivered to the location. The owner was extremely friendly and kind. I will have to say this towing experience was WAY better than my last which took approximately 6 hours just to get picked up. I definitely will be using them again since we are both located on the same side of the island. read more

I called AAA Roadside service to tow my vehicle to my mechanics shop earlier today. AAA told me about an hour. Driver cam in 13 minutes. He was close by. He was VERY polite....such great service. read more

Late on a Sunday afternoon I was in a car that wouldn't start on the side of the Dump Road. Rasheed initially told me that he could have a driver there within a few minutes. A few minutes later he called back and said that all his drivers were far away, so he was going to get a truck and come help me himself. Before he hooked up my car he tried to start the car, jump the battery, check the battery fasteners and check my fuses in an attempt to help me avoid the need to tow the car. When he was convinced the car wouldn't start, he provided a fast and reasonable tow. Amazing customer service! I hope I don't need towing services in the future, but if I do, I'll definitely call Towing Express. read more

Excellent no nonsense service at a reasonable price. The tow operator was professional and friendly while the owner was very cordial and helpful. I've used them a couple of times. This tow was of my late great 50s Chevy. You won't be disappointed using Towing Express Inc. read more

Found myself and a friend on the freeway with a flat tire and they responded quickly to assist. The technician was very professional and even had water for us while we were waiting. If your looking for quick, reliable service you have found it. read more

Happily, this is just a review on how quickly I got a response as I sat in my truck on the Pali, hoping one of my friends would respond to my text request for help. Maged's wonderfully fast response made me feel safe in knowing that even if my friend couldn't help me figure out what went wrong with my truck, I could count on this company to come out and give me a tow. I hope I never have to find out how apparently good they are, but I wouldn't worry too much now that I have their number. read more

Great service, reasonable price. Lost my keys and had to get my car towed to Volvo. I had to have the car there at a specific time so I called a few days in advance to make an appointment. They came right on time, didn't charge me a penny more than the quote, and the guy was nice. read more

I can't recommend Towing Express in Waimanalo highly enough! Everything from the courteous & helpful phone call to the prompt, knowledgable & professional service tech, John, to the good price. They were at my door before I even had a chance to unload my car before it was towed. During stressful situations like this, knowing someone has you taken care of is HUGE! Definite Aloha from start to finish. Don't waste your time calling around, trust me, 1 call & you'll be happy, serviced & charged fairly. Mahalo! read more

So we didnt actually wind up having to use this company but it was the only one that answered and they were going to charge us reasonably. I would call them back again if needed. read more

Decided to get a new battery through AAA. Called and they had Towing Express at my house within 25 minutes. Very courteous tech and fast clean job. Very impressed with this service AAA offers and the companies they do business with. read more

I wanna send out Mahalo to Keli'i Kalama. Towing Express responded to my call to AAA when my truck was unable to climb out of the backyard due to slippery and muddy conditions from Christmas rains. Keli'i assessed the situation, positioned his truck, hooked me up, winched me up, making adjustments along the way. He never gave up and did it all with the greatest attitude and friendliest smile. We passed each other on the street the next day, gave each other a honk and exchanged "shakas". Aloha brother Keli'i from Sydney on Lilipuna Rd. read more

Had a pleasure doing business with this company. Shopped around for a good company that could help me move my non-running car with a flatbed. Got tossed around with no trucks here, no trucks there... I finally was suggested this company after calling 3-4 other ones. Guy who spoke to me on the phone was very professional, friendly, easy to work with! Within 2 minutes of the call, and a call back to relay the addresses, the tow was set for the same day at my convenience. The driver arrived promptly, nearly 10-15 minutes before I had arrived! Awesome! The driver was Tom, very funny and friendly guy that I worked together with to get the car up onto the flatbed! Tom was very careful with loading up and driving the car to the destination. Thanks for all the help and friendly service! Aloha and will be doing business with you guys again very soon! read more

Tom was my driver great guy. Great service. Great pricing. Would definitely use again.

These guys had a pickup truck, not a tow truck, driving down the H1 like a maniac about 5 minutes ago heading east. For some reason he had insanely bright amber lights flashing as he weaved through traffic not using turn signals, speeding, and tailgating everyone he came up behind. Definitely not a professional company to allow that kind of behavior. read more

They are a scam! Be very careful. They represent AAA. Many calls to AAA during this nightmare. Our car battery was dead and needed a replacement. Told us we need to pay cash since credit card machine didn't work. We had to be insistent that cash was not an option. He installed the "new" battery. But when we tried to start the car, the new battery was dead. The Tech didn't know how to clean the terminals. He jumped the new battery and said all was fine. No way! We insisted he put in the old battery back in and jump the car. Later, my husband said he watched him the whole time and the battery was used. read more

Fantastic service! Very quick to arrive through my AAA service call. Sean was very courteous and helpful. Thanks!!

Rasheed came to save me today. The little piece that turns my break lights off broke off and Rasheed was able to fashion a piece from I don't know what to fix it. He was very assuring and calming to my frazzled nerves and I could not thank him enough. Excellent service, he went above and beyond! read more

Big John came to our rescue today. The service was awesome and super speedy. John called us to let us know his exact location and how long he was gonna be to arrive, he arrived super fast and had my friend back on the road. Excellent customer service skills above a "10"!!! Very kind most of all above professional. THANK YOU VERY MUCH JOHN AND TOWING EXPRESS!!! MAHALO read more

With all my traveling I come across a wide variety of customer service. To those organizations whose customer service leaves a lot to be desired I do not complain, I just make a note never to do business with them again. As for the positive service received in my travels, I make sure credit is given where it is due. In this case, Rasheed provided me a five-star service even though I was 5000 miles away. Even though it was inconvenient for the business, he took my number, figured what he could do for me, called me back with a solution and made it happen. I chose Towing Express by reading the reviews and had a good feeling about them. I hope someone in the same position reads this review and decides that the character of this man carries over to his business and they feel that they will be in good hands. Thank you Rasheed!. - Susan from Maryland. read more