Requested a tow from Palm desert to Carlsbad. Austin showed up quickly, jump started the car and loaded it up. Dropped the car off a couple hours later. Great communication. Friendly and professional service. Thank you Austin! read more

Unfortunate for them, they refused to allow us access to to the towed vehicle to obtain the two garage door openers. They want $125 to access it after taking the vehicle. The "office manager" was exceptionally rude and refused to provide her name. This will be a formal complaint to the RSO as to avoid having them called for accidents as treating read more

Always professional always on time , very good at what you do ,, that Ernie is amazing,

After being involved in an accident on the I-10 on 11/12/25, Elias from TowMedic arrived promptly to haul our vehicle. He was friendly, efficient and very professional. Upon arriving at their business location on Palm Desert, CA, both he and Katrina made us comfortable while we made the necessary phone calls to deal with our situation. We would like to thank them for all their help and compassion. read more

This was a dreadful experience. Told I had to pay upfront (price I thought was high). Tow available in 10-15 minutes. After I paid, I received a document/text I had to approve agreeing to a 3% credit card fee and if I cancelled 50-100% charge. The phone rep said the 3% fee "might" be applied, even though the text said it "will" be applied. This felt disingenuous at best and like a scam. I wanted to cancel the service. If I cancelled the service I would be charged $45 or $49. So locked into paying before they would send someone. Additional fees tacked on after payment and a cancellation fee if I wanted to back out if the appointment. And it too more than 90 minutes for anyone to show up. I could not not be more angry and dissatisfied. read more

Towmedic Transport - This is the text document I was sent with undisclosed fees AFTER I paid an agreed upon price. - Towing Near Me - Palm Desert, California

Worst customer service no one is ever in the office they need advance notice and then can't make it complete shit show

We received the worst service at your location in Indio, our truck was picked up on Friday and we wanted to pick it up on Saturday but the cost was very high because they had to go open and they charged us more for that and they told us that if we waited until Monday it would be 180 for two days so we went early Monday and by the way they never have their office open, you have to call and wait for someone to come... and to pick up my truck they charged me for 4 days and not 2 as they had said. I don't recommend it ! read more

Elias was extremely rude and unprofessional. He came to tow my father's truck during an emergency and asked us to move some concrete planters to make room for the tow truck. My father had just had surgery and was unable to move them, so instead of handling the situation respectfully, Elias began tossing the planters around the yard. After that, he claimed he couldn't fit the truck in and told us to call a different towing service. He then abruptly left, saying we could retrieve the vehicle at the tow yard. He handed us a card with a phone number, which turned out to be his own--and when I called, no one was able to help. His behavior was so inappropriate that even nearby neighbors who came to assist were shocked. I would not recommend Elias or this company under any circumstances. We had an emergency where th read more

Great n respectful . Good guys working there They were fair and didn't give me the run around read more

Great service! Our car wouldn't start in Old Town La Quinta. After contacting AAA they sent Towmedic. Driver Ernie arrived, great guy, professional & provided wonderful customer service. When you need assistance, call Towmedic (ask for ERNIE). read more

THIEFS!!! A friend was involved in an accident Sunday,1/12 in a Hertz vehicle. The car was towed to Tow Medic; it was rear ended with severe damage to the back end of the car. There was a suitcase in the Trunk. We went to see about getting the belongings back but was told the damage was to severe to gain access and that 2 people attempted. The idea was to go through the back seats to retrieve it but was told there was too much damage to put the seats down. They would not let him attempt to gain access to the car to see about getting his belongings and that it was to dangerous to do so. We left believing that. The car was then to the Hertz location at the airport. We went there to see about getting the suitcase; upon arrival it took less that 2 minutes to pull the suitcase from the back seat. Once the suitcase was opened, it was discovered that a Laptop and a couple other items had been stolen!!! Beware!!! read more

Everybody are very helpful during my hit n run tow The 2 girls in the front desk are extremely nice to answer all my questions during my shocking time I'm really appreciated their helps Thank you read more

Locked my keys in the car with my 2 year old buckled in car seat!!! These angels came within 20 mins to save the day. I cannot THANK you guys enough!!! Our heros read more

Called them for tow they chrage high price, and they stole two pieces out of my Nissan Morano

Very responsive, friendly, professional and at a great price. Had a great experience the 2 times I've needed their services ~ highly recommend! read more

A big THANK YOU to Anthony of Towmedic! My car broke down 255 miles from home at 7:15pm on a Sunday night. The first company AAA dispatched was unable to tow me across stateline because of legalities. AAA contacted Towmedic and they said they would be able to get me home. Again with the CA legalities, Anthony had already contacted an affiliate tow company (A2Z Towing) to meet us at the boarder and get me all the way home. I'm so grateful for them going above and beyond to get me where I needed to go. I didn't get home until 3:15am, but arrived safe and sound. Car in tow. :0) read more

My wife and I want to thank you for towing our Rolls Royce to our home. Excellent Service!