Brendan was fantastic! He was so helpful and professional. Highly recommend this towing company because of Brendan.

Our car broke down on I-15 this afternoon and we contacted Cadillac Roadside service. They assigned our tow to Town & Country Towing. We were told about an hour and a half. The truck arrived in an hour and 15. The driver, Scott was super friendly and efficient. Picked the car up and brought it to Paradise Cadillac. Great job, Scott! Thanks! read more

If my memory serves me right, Mindy was whom helped me on the phone, she was very professional and helpful. She gave me a quick and accurate quote that beat several others I had previously called prior to her. They fit me in the schedule very quickly and picked up car in Oceanside about 45mins later. My car is lowered and Steven showed up with his truck and was all smiles. He was professional and just a good person to talk too while hooking up my Z to his truck. He was very careful not to damage my car and he did a fantastic job--no damage. And he worked diligently to get the job done. My words to him while we were trying to get it done, "I appreciate your willingness and not giving up easily". Highly recommend. Mark read more

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After reading the reviews, I was prepared to be treated as the people who commented.... To my surprise, I was treated very well. The gentleman was professional and very nice. The young lady who did the paperwork was just as friendly and polite. Needless to say having my car towed was my fault not there's. Head ups up people, good attitude makes life easier.... read more

Brandon was very kind in trying assist me with a flat tire. My second call for the evening as first company could not help me. We weren't able to get the spare out due to a malfunction from the release latch for the spare on my SUV. Unfortunately have to get it towed. But he was kind in putting air in it and checking leak. and letting me know I shouldn't drive it to tire shop and just have it towed due to the leak leaking air quickly he told me my rims could be damaged. Thank you for your help and being though rough and taking that extra time. read more

VULTURES. I had an accident on Christmas Eve. CHP, unfortunately, called these vultures instead of AAA. I tried to pick up my car the next day, but they were closed for several days and charged an exorbitant amount for unnecessary impound when they finally decided to get back to work. These people are bottom feeders. Do not give them any business. read more

Temecula Highway Patrol called this horrible company to tow my sons crashed motorcycle off of the 215 fwy on June 1, 2019. My 28 year old son lost his life at impact on that day. Several days later, I discovered that Town and Country had his motorcycle at the Menifee lot. I called them about picking up the motorcycle, and they refused to speak to me until I could provide them his death certificate. My sons body was laying on the 215 freeway covered up, deceased, when the tow truck arrived. I did not receive his death certificate until July 3, 2019. I contacted them immediately, and they said that they already had placed a lien on the motorcycle with the state, and I no longer had the right to the motorcycle. They said that I could PURCHASE the motorcycle at the lien sale.They continued to pile up thousands of dollars in fees knowing that I could not do anything to mitigate the costs that they were levying against my sons estate.They were nasty on the phone and their business practices are are unethical. I filed a complaint with CHP, they are probably still calling these people for tow services. Years ago, I personally knew a tow truck operator for this company who bragged about stealing personal items out of the cars that he towed. He laughed about it and said that he got away with it because the customers could not prove the items were in the car and that he took them. read more

My wife had car problems vehicle would not start, called town and country towing to get car towed back to my work,the lady that answered the phone told me that it would be about a couple of hours, I asked her if there's any way that we can get it done earlier and she goes hold on let me see what I can do she owes you know what I can do she goes I got a driver that's dropping one off and I'm going to send him directly over to your wife to get her towed. Turns out that all she needed was just a jump so I told her how much do I owe you and she goes you don't know us anything and I thought that was pretty cool so I really recommend them a lot they did a really great job thank you read more

How anyone rated them over 2 stars is astonishing they have a zero tolerance for customers. This crimal organization is what gives impound lots and tow companies a bad name the employees can careless about you and will talk to you as such. Had my car impounded and every time I called for information I got a different price or another charge when asked to speak with a manager driver simply went to the office and made jokes with his supervisor. This place needs to be shut down they dont know how to treat customers I will definitely be reporting them to the bbb. read more

I had a positive experience with them all around. They all were very personable and efficienant. I had no complaints and their pricing was way better than other companies when i priced around. read more

My car was crashed into while parked on 11-24-2019 I immediately called my insurance and they set me up to have my car towed Monday 11-25-2019. Town & country called first thing got to my car immediately and got it to the body shop! I would highly recommend this tow company. Very excellent customer service down to giving me a ride with them to the shop so I didn't have to walk. read more

Was having a bad experience where towing companies were not coming. I waited all day. This was the only company that showed up not only on time, but early. I was greeted by Tony who was very sweet. He towed the car quickly and gave me a ride to the dealership. After dropping it off, he was aware that the shuttle stopped running for the dealer and took me back home a few minutes away. It was very kind because I waited 6 hours to do something as easy and simple as Tony made it. Thank you! read more

BIG Thank you to the girls working the phones at least there's people out there that are willing to help out with kindness(Five stars for them)! Nevertheless, I got my car towed Saturday by them because CHP called them , they both did not ask me if I had my own insurance or towing company to tow my car. I say this because they charge you $500-700 to take out your car so if you insurance with towing tell them ASAP and do not let them take your car unless it's your towing ! Anyways i literally went right after they picked it up and they insisted I waited until Monday so I can call my insurance to call them to give them permission to release the car . Once again their phone operators helped me , where are they're towing representatives? Idk gone as always since they said they don't have any or never there, they're abusing their employees(phone operators) by giving them so much to work with , with little to know . I stopped by today Monday , since they told me to come when they opened to be told they can't do much help because the customer service representative (manager) for the towing place wasn't available and was "stuck in traffic" but will try and help me since THE MANAGERS ARE NEVER THERE.( this post was written in June 2019$ read more

Not sure how they how my car got towed and I am not upset about that but seriously these guys treated me like dirt. I get it, they are in to make a living but being rude doesn't suffice.. read more

This company is embarrassing. They are unorganized and unprofessional. They try saying you "cancelled service with them" and avoid any form of communication. Do yourself a favor and don't provide them business. She refuses to ever provide her name. She was cussing and hysterical. I read other Yelp reviews to ensure I wasn't the only one that experienced this, and if you read the rest you will see I wasn't. The receptionist is incompetent and has serious anger issues. To any insurances out there please do not reach out to them as a third party you customers will be severely disappointed. I would write so much more but I will just let you read others long truthful (because we experienced it) responses. Just read the owners responses to people it's a joke this place is open. read more

These people.... I was in an accident and my car was towed by them. My poor mother had to deal with them trying to get the car back. They gave us hell the first day and wouldn't give us the car, they wanted to charge the overnight fee. When my mother went back in the morning, they assumed we had called last night (which we hadn't) and he then threatens to "rip their tonsils out" whoever called. (Again, not us!!) Long story short, they are in the business of extorting and robbery, NOT TOWING. read more

Daughter's car was towed here by police came the next day to pick it up and the car was rummaged thru and items stolen. Of course they denied it but couldn't have happened antwhere else bacause she was there until it got towed. read more

I had very well experience with this towing company they had me out of there with my vehicle in know time at all the office staff was very friendly and helpful i believe her name was phylicia who helped me she was a big help I would highly recommend them to anyone who needs any of there services. read more

Kenny at town and country really helped me out. Definitely went above and beyond expectations!

Wish I could write a zero star review. This place is the worst piece of garbage scammers I have ever had the bad experience of doing business with. A good friend of mine who is a pfc in the marines making $1600/mo got into an accident and towed here on a Friday and then immediately shipped out of town by the marines on Saturday. They wouldn't work with him at all and ended up jacking up $900 in storage fees for me to finally be able to get his car out. Please never use them for anything unless you want to get scammed, too. Tim, the manager, clearly does not like or respect our men and women in the military. I hope none of you proud folks ever use Town & Country towing again. read more

This place is awful. I was in a car accident on Saturday and got my car towed. Mind you, I dislocated my hip..there is no seating..I showed up and waited ten minutes just for someone to look around and state that she has NO clue where the manager is. In addition, she didn't even have the managers number. The manager left without telling anyone..left a guy who towes..he ended up leaving on a call. So the lady called a field manager who asked me to come back tomorrow. Excuse me? Your doors should not be open if no one is there to assist you. I still haven't gotten my car because I had to go back to the doctor. This place isn't well maintained and management is shit. I have no idea how this place is still running. read more

These people are extremely rude and were not open to listening to my situation. I was recently in a car accident and had to be taken to the emergency room, therefore my car was towed. I have an anxiety disorder and these people exacerbated my condition. The company states they are open 24 hours, as long as you call ahead your car can be picked up at anytime. I called town and country at 5:30pm. The dispatch lady said i could not pick up my car because she "lost" the paperwork. Therefore my car had to stay in for another day, acquiring more costs. I asked if I could go down with the registered owner and show all the paperwork needed in order for me to pick up the car. Of course the answer was no you have to pick it up after 8am. This business is a scam with a goal of keeping your car for as many days as possible so they can rob you of your hard earned money. The manager Tim comes off as very rude and abrasive person and very far from understanding. read more

I had a tow scheduled and called to see where the driver was because the pickup was set for 8am. The dispatcher got upset when I asked for her name, so I could refer back to it, when I called my insurance company. Being that she told me the message given from the insurance company was to dispatch the driver at 8am rather than have a driver there at 8am, I wanted to compare notes with the rep I was speaking to from my insurance company before requesting a refund since I was not getting what I paid for. She took offense and said someone actually took the message then hung up after telling me the driver would be there in 15 minutes. Needless to say, the driver didn't show 15 nor 20 minutes later. When I called my insurance company to see what message was given to the company, the rep cancelled with Town & Country because the message, sent and confirmed, was for the driver to be there at 8am. If you want "immature" women, girls, to leave you stranded go ahead and use this company but beware they'll leave you wherever you are with no concern for your wellbeing. read more

If I could I would rate this place 0 stars. The staff is disrespectful and used profanity every other word. Their rates are insane. Worst place to get your vehicle towed to. This place shouldn't even exist. The place reeks of cigarette smoke and is not well maintained. read more

Thank GOD I researched this place SOOO many horrible reviews and to think I applied to work there!! I have 15 years of experience and a beautiful list of qualifications and a resident with many wonderful references throughout the town and yet the "assistant manager" wrote me I was not a "good fit for the job". WHEW! Sounds like I dodged a huge bullet here ! I'm a good person and I know too many people in town so of course and obviously I do not fit in with the liars thieves and cheats. Thanks Yelp, good to know, I never would had sent my personal information to these people if id researched before hand! read more

Can't get thru......are your phones disconnected!?!? Just rings and says all circuits are busy.....horrible way to run a business. How can you get business if you're phones don't work? read more