Andrew was so quick this morning to get here he was at my place to handle my lockout before I could get any text reminders ! So friendly and easy going. Engaging. Appropriately empathetic and sympathetic. He left me with a smile on my face the whole day. Really awesome tow service. read more

Another reviewer said this about one of their drivers: "His attitude was unprofessional and dismissive". I experienced the same attitude with 2 office staff members. I went to the tow yard office 12 hours after my pickup was extracted from an accident and parked in their tow yard. I wanted to see the damage then inquire about where and how to take it for repairs. They are a AAA affiliate, I'm a AAA member. The "Drill Sargent" lady behind the protective glass window demanded ID before I could even look at MY pickup. I didn't have ID because the responding Officer kept my drivers license. I persisted saying it's my truck, I should be able to see it. She walked away simply because I had no ID then sat at her desk! I get the need for ID. At least help me out with what to do next. But, no. She didn't need to help me because the longer they have the truck the more money they make. I already owe them $600 for extraction and towing and $200 for storage and it's only been 12 hours! I persisted calmly and and firmly saying "Hello" and ringing the bell at the window, occasionally repeating "It's MY truck, not yours". A male staff member came out of his office to the window saying coldly "You can stand here all day and it won't make any difference". I accepted that challenge. So, I stood there and continued calmly ringing the bell every 10 seconds. Another customer was in line behind me waiting. I wasn't moving. Finally another staff member came to actually TAKE CARE OF ME. I showed him the accident report. He didn't demand ID. He was the most helpful, courteous and friendly person imaginable. However, I still didn't know how to get my truck 'out of jail'. It's Friday, add $200 more for weekend storage. And get this - On Monday morning they charged another $100 because "I" left it there 4 days so they "had to" put a lien on MY truck. The towing side of this experience was excellent. Getting MY truck out of car jail was a nightmare. read more

Called AAA at 4pm with a flat tire. The towing company (Rancho Towing) said the cannot get out there and tow it to a shop before 6pm. All I needed was the tire swapped out with the spare. They informed me that they could not get another driver out there until 8:30 PM. That is unacceptable. 24/7 service? What a joke. Steer clear. read more

My husband broke down in the back roads going to Camp Pendleton from Murrieta. He was able to catch a signal after walking and I had to go pick him up. Once we got to our home I called AAA for a tow and they sent Rancho towing. Felipe was the one to help my husband get his car towed to the repair shop. Our first encounter with Rancho towing is when they called to let us know the status and asked what was going on. I forget her name, but she was very thorough and friendly. My husband met Felipe where his car was and he said Felipe was great! He was so helpful and very professional! Felipe couldn't have been more of a help than he already was. So next time we need a tow, we will definitely request Rancho Towing! read more

I had called AAA this afternoon cause I needed a tow as my car was unable to to drive more than 50-100 feet. The driver was polite and efficient and has the car on the flatbed in no time for the trip to the mechanic. Great service and will add their number for future calls if the need arises. Thank You! read more

Fast and courteous. Recommended by AAA. Felipé was awesome, getting me out of a jam with a busted radiator hose and overheating. Thanks Felipé! Five stars. Would recommend. read more

Clarence came to pick up our RV to tow it to Dyno Shop. No other tow trucks would do it. I appreciated Clarence's honestly and willingness to help us out after our RV broke down. read more

Rancho Towing - Towing Near Me - Temecula, California

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I love Rancho towing! Whenever I'm in a pickle I can count on them to help me out. Fast and friendly service always. They rock. Jorge was professional, friendly and knowledgeable about the issue with my battery. What I love most about this company is they always tell me they'll be there in 30-40 minutes and it's always 15-20! Heck yeah I recommend this company! read more

Requested a tow through AAA and informed them that my car was stuck in park and needed to be moved out of a construction zone. AAA dispatched Rancho Towing to assist. When the driver arrived in a flatbed truck, he stated he couldn't tow the vehicle due to potential liability issues. He initially offered to proceed if I signed a release form, which I agreed to. However, he quickly changed his mind and refused to move the vehicle. Throughout the interaction, the driver repeatedly complained about the distance he had traveled from Temecula and how he wouldn't make any money from the job. He also mentioned that the company was "doing special stuff" for me. At no point did he attempt to explore alternative solutions or show any willingness to help. His attitude was unprofessional and dismissive. This experience was extremely disappointing. The service provided was unacceptable, and I would not recommend Rancho Towing. I will also be reporting this incident to AAA for further review read more

David came and helped me out when my car battery died. He was very professional, kind and understanding in the situation! I'll definitely be using Rancho Towing in the future!! read more

We cannot say enough about Rancho Towing. . We have an old car 1967, due to many mechanical issues have had to tow thru AAA more than we want to.Every driver has been top notch. Knowledgeable and pleasant. This includes the inside staff. read more

Prompt response; efficient and got us back on the road in no time! AAA membership helped !

Alvin from Rancho Towing was great! My car battery died, and he arrived quickly, diagnosed the issue, and had my car up and running in no time. He was professional and friendly. read more

I got locked out of my car at the library and had to call AAA. Rancho towing was assigned to me and I'm so glad! They were there in 15 minutes and had my car open in minutes. The driver was very nice and professional. I would definitely use their services again if needed. read more

The driver who showed up, Joshua, was fantastic. Great customer service. Got there earlier than the estimated wait time. Helped me quick and easy, even after the first tow company did me wrong. I def recommend to anyone who needs a tow. I also told AAA that they did such a great job, cause it was AAA who found them for me. Great company! read more

Rancho Towing - Joshua the tow driver, installing the wheel lift to tow. - Towing Near Me - Temecula, California

Driver, Ivan, was prompt, friendly and respectful. Was also very helpful when he got my vehicle to the house. Even helped push it onto street parking, in the middle of one of the hottest days of the year, which I know that's not part of his job. Dispatcher, Lucy, was also friendly and respectful. Can't thank you guys enough, Rancho Towing! read more

Driver was courteous, quick and extremely helpful. Tire was changed and I was back on road in less than 10 minutes.

I had an overall excellent experience with Gary from Rancho Towing. Gary is a very good guy and went above and beyond to do a great job. He arrived earlier than estimated and got right to work to get me moving home. He is easy to get along with and a Veteran of the Marine Corps. I'm very grateful for Gary and Rancho. Thank you! read more

Used AAA to have Motorcycle towed from Temecula Harley to my house in Chino driver showed up around 10 minutes before what I was told loaded up the bike and headed out no questions asked! Got home unloaded bike and gave the driver some snacks water,ice cream and red bull for his drive back to Temecula!! Also must say the driver was well dressed not sloppy and super professional! read more

Joe the driver was the best. He was friendly, knowledgeable and fast. Very happy with his service. Thank you