Town Center Eye Care

I've been a patient at Mill Creek Family Eye Center for over 12 years and have consistently had…read moregreat experiences. I even continued scheduling appointments here while living in Oregon because I couldn't find a provider I liked as much. Everyone, from the front desk staff to the optometrists, is friendly, professional, and knowledgeable. Whenever I've had questions, they've taken the time to answer them thoroughly and make sure I understood. I highly recommend Mill Creek Family Eye Center for quality eye care and excellent customer service.

The doctor and optical department were amazing and took great care of me (as always)…read more Unfortunately, the pre-testing staff were not so friendly. I was late to my appointment, and instead of being offered to reschedule, I was rushed into my appointment. The staff said they were "doing me a favor" by letting me still be seen, but I've never been treated so harshly at this eye clinic. This was after me apologizing for being late and even agreeing to do the additional (and out of pocket) OptoMap photos to speed up the appointment. If my late arrival was such a burden to the schedule, I would've rather just rescheduled.

Mill Creek Family Eye Center Optometrists

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Eye Society Vision Gallery

4.4(28 reviews)

0.2 mi

I went to the place twice in the past. When I first time went to the store, it was about over year…read moreago, the service lady (sorry, I didn't get her name) was so nice, she helped me with picking frames, I tried several of them. She was so patience, and very nice. but my insurance didn't have contract with them. The second time I stopped there was last Friday, because my glasses had been hit by something, and the shape changed little, and not balanced well on both sides legs. She adjusted it, and cleaned it very well including the pads, which I even asked to clean. My glasses is multi focus, after she adjusted it, I see things even more better than ever, I can see a lot better then before. I am so happy, and strong recommend the place.

The staff is SO helpful! Love their options for eyewear. Bought one pair and would Definitely would…read morecome back!

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Vision Plus Optometrist - Mill Creek

3.0(12 reviews)

0.6 mi

Prior to this, I never had glasses (and never had an eye exam). I recently noticed that I was…read morehaving trouble reading projections on the screen, during meetings at work; I decided to check out this place, because it was the first on the list for my insurance. The appointment scheduling was no sweat. I was happy to get my next-day appointment at a reasonable, after work, hour. When I arrived for my appointment I was greeted by the friendly doctor and staff. After filling out a quick form they took me in and did the exam. Everything went great. She even did the dreaded "blue light" thing (I had no idea what was going on, but my friends later told me my eye was actually being touched by something), and it didn't hurt or cause any irritation. After the doctor flipped through various lenses, she wrote me out a prescription and then explained my insurance glasses allowances. This is where I got a little nervous. I was asking "What is my prescription?" and she would respond with "It's not too bad, but it can be corrected to better." I'm an engineer, so I like to know specs, and after a bit of prodding she finally told me my vision was 20/20, with a slight astigmatism. She was a little defeated sounding as she told me I probably don't need glasses at all, if I don't want them. After I knew the stats, and she mentioned she could correct my eyes to 20/15, I decided to buy some glasses. I mostly wanted crisp vision during meetings, and wasn't looking for continuous wear. They had a wicked clearance deal going on, where certain frames were free with lens purchase. I ended up with a pair for like $20 out of pocket. The lenses were $160--which is a little expensive for low-index lenses... I was not terribly happy that they didn't explain what was included in the $160 lenses. It took over 3 weeks to get my glasses; I called after 2 weeks and they told me my lenses were "delayed" because of a private lab's equipment malfunction. When they "adjusted" my glasses, they didn't get the nose pieces adjusted right, so they don't feel right. The frames the girl helped me pick out squeeze my head fat so it looks a bit weird above my ears. All-in-all, I had a pretty decent experience. I was disappointed by the initial lack of transparency in diagnosis, and also the lack of a clear explanation on what lenses I was ordering, but the price was pretty good with the clearance deal. The wait has been longer than I expected, and I was not terribly pleased with the assistance I received picking out my frames (they ended up being too small). If you know what you want, and are familiar with glasses purchasing, I would imagine this place would be perfectly sufficient. I would avoid it if you're a n00b like myself, and need help.

I ordered a pair of glasses at my annual check up, and was talked into buying warranty; with…read moreinsurance I spent upwards of $500, but I was going to use the glasses for the next two years, so I though it worth. Grave mistake: the frame unscrewed twice and I took it in for reconnection, then the weld broke, they fixed the first time and then the other weld broke. Second time they did not fix it: " it was not under warranty". Upon my inquiry, the answers was rude: "we fixed it once". No further comment, nor a resolution to my issue. Recently they had the nerve of calling me for my check up: fat chance! This business is not honest. I will NEVER use it again. Beware!

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Mill Creek Vision

3.3(52 reviews)

0.4 mi

First off, the optical staff, technicians, optometrist, are really good. They are nice to the…read morepatients, professional and as far as I can tell competent. They even caught a stigmatism that was missed by my previous eye doctor which made a big difference on how I saw things. Now where star were lost were: 1. I feel as if this clinic kinda nickel and dimes you. Of all the vision clinic's I've been to over the years, this is the only place I can't seem to go to w/o always having to pay for something out of pocket. If it's covered by insurance there's something that they say it isn't and it'll cost you. To top it off, their products are pricey with regards to frames, lenses, contacts, services, etc. My last visit I had at Mill Creek Vision for my annual preventative eye exam, but they got me out of pocket for contact lens fitting (which I thought was covered my insurance, but they claim it isn't), Anyhoo, afterwards I asked for copies of my glasses and contact prescriptions and took them to Costco and purchased all my hardware there (despite jumping through some minor insurance hoops to get my annual hardware allowance back-which I did). Gotta tell ya, definitely more cost effective going that route. 2. But the biggest loss of stars in my rating is due to their front desk staff. A staff that DOES NOT know the meaning of CUSTOMER SERVICE and lacks a certain amount of professionalism. They are very condescending in how they talk and treat their customers. I base this on how they were with me and my family and how I observed them with other customers while I waited. There is one or two who stand out. If you've been there you probably know who I'm talking about. Anyhoo, they will make you feel as if you are interrupting them, putting them out for "Doing their job". They don't always do what is best for the patient/customer so if you don't ask, or question something chances are it'll get overlooked, ignored and you might get over charged or something forgotten. It doesn't help also that they seem to rush you at check in and during check out so they can get back to finger blasting their keyboards or phones. Again based on personal experience. The first three appointments I was able to schedule me and my family for the same day. If there's availability why not? Last time I tried to do it and despite open availability they denied it. Their reason I was told on the phone, they CAN'T schedule more than two family members at a time. WHAT? REALLY? So I ask why not, you've done it before and they tell me that it's policy. I try and continue to ask specifics about this policy and I'm told again, it's their policy and something about cancellation issues. Yeah whatever, I figure they're just being lazy. Policy or not, kinda ridiculous that they can't accommodate two adults and a child on the same day...oh wait a minute they have! but not today. Then there's a test that they do that looks at the back of your eyeball. You'd think it's a test that SHOULD be standard to an eye exam. It is an eye exam after all...it isn't so it'll cost you since it's NOT COVERED BY INSURANCE as part of your PREVENTATIVE CARE. Of course you can pass and instead they dilate your eyes for free I think (or maybe that'll cost you as well, I don't know, but what I do know, I've had that same test in other clinics and it was covered by insurance). Trying to get them to explain results in dirty looks and a mean-girl attitude...an no REAL explanation. So the "face" of the business does not make a good impression and they obviously don't realize that it's just as important as the service provided. This would be my 4th appointment to this vision clinic, but the front desk staff attitude has been pretty much consistent through out. So me and my family will probably be on the look out for another vision clinic. Too bad their front desk staff doesn't have the same customer service skills their optical staff does.

Called and was put on hold for a long time while the staff was checking my insurance. She told me…read moreto call back because she could not verify my insurance. Be very aware that your treatment is based on how much money this office can get from your visit. I saw my insurance statement that they wanted to charge almost 4 times of the insurance allowance. Because they know they would not be able to get the money they want, they treated my eye exam very casually. The tech took two tests that lasted less than 2 minutes. The doc took less than 4 minutes flipping a few charts of 1 better or two better, then wrote my eye exam prescription, which is the exact same as the that of the eye glasses I wore that day. I spent a lot more time signing many documents and waited in front than the total time for the actual eye exam. Do NOT recommend this place to anyone. The practice can be defined as unethical!

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Everett Family Vision

3.0(14 reviews)

1.6 mi

Another great visit!!…read more The arm(bridge) broke on my glasses. Michael was able to order a set of new frames for less that I had paid for the original pair. He also switched the arm from a matching pair of sunglasses I had purchased. He then straightened the reassembled frames. All in about 30mins. In a week the new frames will come arms will be switched back. I always deal with friendly and competent staff here at Vision of Washington!!

Terrible receptionist. Very rude and talks down to customers…read more Will seek service elsewhere.

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Alderwood Vision Therapy

3.7(19 reviews)

1.8 mi

Excellent therapy plan for my eight year old son who had a lazy eye and was cross eyed. They helped…read morewith exercises to strengthen his eyes. As with PT, you MUST do the exercises at home. After a year of diligent work and twice monthly visits in the clinic, his eyes are great!! It was HARD to do all the work at home, but with Alderwood VT, it was SO worth it!!

They really understand the relationship between head injury and vision. They take the time for a…read morethorough evaluation and prescribe accordingly. Life-changing!

Patient Care Coordinators Ready to assist you!

Vision Therapy System

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Exam Room

Walmart Vision & Glasses

4.1(13 reviews)

1.7 mi

•$

Walmart Vision/Optical has a very knowledgeable staff. EJ, Kiaria and Rob are great! Each of them…read moreare helpful and their customer service skills are great. Insurance is accepted there and even the one time after cataract surgery Medicare can be processed by them. The Vision Center offers regular lenses as well as Nikon lenses. I got to them for their excellent customer service, wide selection of frames, discounting on multiple pairs and Nikon lenses. A huge thanks to each of them for all their help!

The staff were very helpful in getting everything set up for me and my wife to have new glasses…read moremade. Later, when I had a problem with the clarity, the optician named Paul went above and beyond to make sure my glasses were fixed and that my costs were kept down. I went back later to adjust the fitting and both people that helped me were patient, professional, and positive. I don't often leave great reviews but this lens shop in Walmart is top notch.

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EvergreenHealth Eye Care

1.3(3 reviews)

0.2 mi

I was in the waiting area and a technician entered. She asked for me and didn't introduce herself…read more In the room where we went, she began an abruptly worded interrogation. "Do you wear glasses?" (Look at my chart...I've been coming here for several years.) I didn't say that...but, began to wonder. I held up my sunglasses and informed her that I wear these and they are prescription sunglasses. Then, she asked if they are sunglasses. What?!? Didn't I just show them and state that? Her feeble attempts at communication went downhill from there. She doesn't listen. It's difficult when someone is only thinking of his/her next question and doesn't listen to your responses. Attitude is everything and hers was anything but friendly. I endured, but... When I'm around that sort of lousy customer service, I start to withdraw. I began responding to her unfriendly demands with brief responses or silence, if the question didn't require an answer. When I asked questions about the procedures, she became defensive...and her answers conveyed a condescending tone/attitude. During the part where she was asking "is number one or number two more clear", I was giving clear answers. She suddenly stopped and demanded to know if I had a problem with her. (Oh boy...here we go...) Her demeanor was totally confrontational and somewhat shocking. In response to her demand, I informed her that she was not being very friendly or welcoming. In an angry tone, she expounded that she is "the friendliest person in the office". (Then, the office is in serious trouble.) I laughed. It was ridiculous. Absurd! She suggested I have a different technician. I quickly agreed to that plan. She turned and walked-out...closing the door as she left. So...by then, I was sitting alone, waiting, and began experiencing a lot of anxiety. I wanted to flee the extremely uncomfortable scene...immediately. I did. I will never return.

This clinic doesn't really want new business. First they asked for doctor referral then they…read moreclaimed they didn't receive my primary doctors referral. After my doctor re-faxed over the referral, they said sorry they do not accept new patients.

Town Center Eye Care - opticians - Updated September 2026

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Mill Creek Vision

3.3

(52 reviews)

First off, the optical staff, technicians, optometrist, are really good. They are nice to the…read morepatients, professional and as far as I can tell competent. They even caught a stigmatism that was missed by my previous eye doctor which made a big difference on how I saw things. Now where star were lost were: 1. I feel as if this clinic kinda nickel and dimes you. Of all the vision clinic's I've been to over the years, this is the only place I can't seem to go to w/o always having to pay for something out of pocket. If it's covered by insurance there's something that they say it isn't and it'll cost you. To top it off, their products are pricey with regards to frames, lenses, contacts, services, etc. My last visit I had at Mill Creek Vision for my annual preventative eye exam, but they got me out of pocket for contact lens fitting (which I thought was covered my insurance, but they claim it isn't), Anyhoo, afterwards I asked for copies of my glasses and contact prescriptions and took them to Costco and purchased all my hardware there (despite jumping through some minor insurance hoops to get my annual hardware allowance back-which I did). Gotta tell ya, definitely more cost effective going that route. 2. But the biggest loss of stars in my rating is due to their front desk staff. A staff that DOES NOT know the meaning of CUSTOMER SERVICE and lacks a certain amount of professionalism. They are very condescending in how they talk and treat their customers. I base this on how they were with me and my family and how I observed them with other customers while I waited. There is one or two who stand out. If you've been there you probably know who I'm talking about. Anyhoo, they will make you feel as if you are interrupting them, putting them out for "Doing their job". They don't always do what is best for the patient/customer so if you don't ask, or question something chances are it'll get overlooked, ignored and you might get over charged or something forgotten. It doesn't help also that they seem to rush you at check in and during check out so they can get back to finger blasting their keyboards or phones. Again based on personal experience. The first three appointments I was able to schedule me and my family for the same day. If there's availability why not? Last time I tried to do it and despite open availability they denied it. Their reason I was told on the phone, they CAN'T schedule more than two family members at a time. WHAT? REALLY? So I ask why not, you've done it before and they tell me that it's policy. I try and continue to ask specifics about this policy and I'm told again, it's their policy and something about cancellation issues. Yeah whatever, I figure they're just being lazy. Policy or not, kinda ridiculous that they can't accommodate two adults and a child on the same day...oh wait a minute they have! but not today. Then there's a test that they do that looks at the back of your eyeball. You'd think it's a test that SHOULD be standard to an eye exam. It is an eye exam after all...it isn't so it'll cost you since it's NOT COVERED BY INSURANCE as part of your PREVENTATIVE CARE. Of course you can pass and instead they dilate your eyes for free I think (or maybe that'll cost you as well, I don't know, but what I do know, I've had that same test in other clinics and it was covered by insurance). Trying to get them to explain results in dirty looks and a mean-girl attitude...an no REAL explanation. So the "face" of the business does not make a good impression and they obviously don't realize that it's just as important as the service provided. This would be my 4th appointment to this vision clinic, but the front desk staff attitude has been pretty much consistent through out. So me and my family will probably be on the look out for another vision clinic. Too bad their front desk staff doesn't have the same customer service skills their optical staff does.

Called and was put on hold for a long time while the staff was checking my insurance. She told me…read moreto call back because she could not verify my insurance. Be very aware that your treatment is based on how much money this office can get from your visit. I saw my insurance statement that they wanted to charge almost 4 times of the insurance allowance. Because they know they would not be able to get the money they want, they treated my eye exam very casually. The tech took two tests that lasted less than 2 minutes. The doc took less than 4 minutes flipping a few charts of 1 better or two better, then wrote my eye exam prescription, which is the exact same as the that of the eye glasses I wore that day. I spent a lot more time signing many documents and waited in front than the total time for the actual eye exam. Do NOT recommend this place to anyone. The practice can be defined as unethical!

Cascade Family Eye Care

3.6

(19 reviews)

I went to Cascade Family Eye Care, Lake Stevens, Wa today to look and possibly buy 2 new eye…read moreglasses, I already had my prescription. I wasn't completely in the door when was asked do you have an appt, nice I don't I just want to look at your selection of frames, still said you need an appt, then a go ahead. I have never encountered such rude receptionists. I encountered 2, dark haired was the one that did the talking, the light red haired one just stared at me with this bland, bored expression on her face. Terrible customer service, your front desk are basically the ambassadors of your business. Hopefully you can find somebody better. I sure won't be back and I will inform others.

We have had a great experience as our entire family with this clinic! Dr Beazer was great with our…read moretoddler and getting her to feel comfortable! We recommend this clinic to all of our friends and family!

Eye Society Vision Gallery

4.4

(28 reviews)

I went to the place twice in the past. When I first time went to the store, it was about over year…read moreago, the service lady (sorry, I didn't get her name) was so nice, she helped me with picking frames, I tried several of them. She was so patience, and very nice. but my insurance didn't have contract with them. The second time I stopped there was last Friday, because my glasses had been hit by something, and the shape changed little, and not balanced well on both sides legs. She adjusted it, and cleaned it very well including the pads, which I even asked to clean. My glasses is multi focus, after she adjusted it, I see things even more better than ever, I can see a lot better then before. I am so happy, and strong recommend the place.

The staff is SO helpful! Love their options for eyewear. Bought one pair and would Definitely would…read morecome back!

Visionworks

3.3

(12 reviews)

Wonderful experience! I came during the weekdays, and…read moreeverything was quick and easy. I had been struggling with my loose glasses, and they were quick to fix them. I was greeted at the door by Sydney, then I quickly began my exam by Xavier, who was a great help since I've always had problems with the air shooting device. Additionally, I had great conversations and personal talks with the employees and the doctor. Amazing experience, I was in and out within 15 minutes.

This place sucks. I went in for a regular eye exam and they just tried to upsell me a million times…read moreto a point I had to lie and say I would reschedule just because it made me so uncomfortable. Dude I asked for a service...shut ur face and provide said service. I should have known to expect the type of service received with where in town the business was located. NEVER AGAIN!

Edmonds Eyecare Associates

3.3

(50 reviews)

I am not sure if this place changed owners or what but my experience before was not like this. Even…read moretheir appointment phone number is now outsourced to some company and when you call them, it's hard to get ahold of someone. But I had made an appointment for 3:30 pm on a work day and when I arrived the receptionist told me that my appointment was moved to 2:20. They left a voicemail and told me that I can call back if I have problems. No confirmation or anything. Someone should tell them theyre not the only one in this business. There are plenty of eyecare places to choose from around this area. What a horrible business. No wonder there are so many bad reviews within the last year. Good riddance edmonds wont miss them of they're gone within the next couple of years with their reputation.

I would not recommend Edmonds Eye Care Associates to anyone. Since October, I have been waiting for…read morea pair of eyeglasses, and the experience has been nothing but frustrating and disorganized. Initially, the optometrist made an error with my prescription, requiring me to return two weeks later for a reevaluation. I had purchased my own frames out of pocket and gave them to the office to insert the lenses. After that visit, I waited weeks for the glasses to arrive, and by the end of November, there was still no sign of them. In December, I was told the glasses had finally shipped, only to be informed later that UPS had "lost" the shipment -- including the frames I personally paid for. Because of this, I had to return yet again for another fitting about three weeks ago. I was assured the new glasses would be shipped directly to my home. Unsurprisingly, they never arrived. When I called last week, I was told there was an issue with their lab and that the glasses would be shipped as soon as possible. When I called again yesterday, I was told they were still at the lab but completed and would be shipped. At that point, I asked to speak with a manager. A staff member told me a manager would call me back, but I never received a call. This has been months of delays, poor communication, repeated mistakes, and zero accountability. If you value your time, money, and sanity, save yourself the trouble and go elsewhere.

Marysville Vision Clinic

3.8

(43 reviews)

My husband and I have been a patient of Dr Kron's for 23 years. Both are children have been…read morepatients too. Dr Kron is a gem in the industry including up to date machines for the best care. The office staff including Teresa as the business manager are friendly, efficient and it feels like family. Carrie who manages the glasses and contacts is absolutely amazing. The entire family has glasses and contacts and we all agree she is sweet, kind, attentive and a pleasure to work with. My youngest had eye issues and Carrie went above and beyond to care for her from age 3 to 11!!! Always making us feel welcome and comforted knowing she could handle all situations. We see Dr Liu now and agree he is fitting in just fine. He is professional, kind and a pleasure to work with. The staff that work directly with the doctors are personable, professional, attentive and efficient. I recommend paying a little extra for the machine that sees your eye more clearly. I have a mole in my eye and feel comforted knowing no changes are taking place. Highly respect this office and the care is beyond reproach. The office is very comfortable and does feel more like a living room.

Does anyone know where Dr. Liu went? He was amazing and was my entire family's Dr. I just called to…read moreschedule our yearly exam, only to find out he's not there anymore. And according to the woman who answered the phone.....the office staff has failed to update my address for 8 years....which is why I wasn't notified

Silver Lake Eye Care Center

3.4

(29 reviews)

They were good with my kids. Did a good job…read more Got the eye exam done quickly. .........................

I was forced to switch eye care providers due to Everett Clinic's merger with Optum, and I couldn't…read morebe more pleased. Silver Lake ECC was able to get me in quickly and were ready for me upon my arrival. The tech who did the initial scans was helpful, polite, and thorough. Then my time with Dr. Tan was also fantastic. She was knowledgeable, professional, and made sure I understood every aspect of my diagnosis with no sense of urgency or pressure. Lastly, they had a nice variety of frames from which to choose my new sets of glasses, ranging from moderate to fairly expensive. If you're looking for cheap in this department, I'd recommend Costco, but I wanted something stylish and lasting with new, progressive-lens technology. Again, there was no pressure to purchase there, but my frame selection and fitting processes were polite, efficient, and professional. I highly recommend this office for anyone looking for a new eye doctor, and wish I had switched sooner. Kudos on a great team, from front of office, all the way through the process.

Eye Doctors Of Everett

4.3

(46 reviews)

•$

I am truly upset and disappointed with our experience at Eye Doctors of Everett. This visit was for…read moremy child, and from start to finish it was extremely frustrating and stressful. Even with a scheduled appointment, we waited over 45 minutes, and the front desk staff was rude and dismissive instead of apologetic. When we finally saw the doctor, the appointment felt rushed and careless. I did not feel confident in the results at all, and I left worried that my child's prescription might not even be correct. When I immediately asked to cancel the glasses order the same day, I was flatly refused with no clear explanation. What made this even worse was the complete lack of communication afterward. I called multiple times the same day and again the next day, but no one answered the phone or returned my calls. As a parent, being ignored when you are concerned about your child's vision is unacceptable. This experience caused a lot of unnecessary stress and anxiety. I trusted this clinic with my child's eye care and left feeling unheard, dismissed, and deeply disappointed. I would never return and strongly warn other parents to look elsewhere.

I do not recommend. The service is at a very low level. It gives the impression that unprofessional…read morepeople who do not understand this work there. You always have to ask them for information after the inspection. They never tell you anything, no recommendations, no comments. If you ask them something, they are reluctant to tell you.

Everett Optometry Clinic

4.0

(43 reviews)

My husband and I have been visting the Everett Optometry Clinic for over five years. We have…read morealways been very pleased with Dr, Kahsai, Dr. Rettig and staff. Everyone is welcoming and through, making each visit enjoyable. We have especially appreciated Crystal who has helped us several times to choose the perfect frames for myself and husband. Crystal is very knowledgeable about lenes and frames; which makes the process very enjoyable. We are always happy with the choices she has recommended. Thank you Everett Optometry Clinic We highly recommend Everert Optometry Clinic.

Customer service wasn't very good. Crystal was extremely rude while I was trying on my glasses…read more She acted like I wasn't there and completely inconveniencing her! Silvia was awful as well, very rude. Both were Very unprofessional. I have been coming to this clinic for years but I'm never coming back again!!

Eyecare Center of Snohomish

3.1

(38 reviews)