This laundry service is the worst. We are a local business that clean all our towels here twice a week. We spend over $100 a week here. And after 3 years one of the machines wasnt not working and owner refused to do his fiduciary duty as a business owner to take a$5.50 loss to keep a customer. Very very poor ownership and lack of care for customer. Beware of this shady company. read more

Town Center Laundry - The guy switched my machine & added the soap on my load, he over soaped it. Poor customer service I've got ever. - Laundry Services Near Me - Temecula, California

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I came here because I needed my laundry done quickly, so I opted for the fluff and fold so I could continue on with all of the other things I needed to do. My laundry was a mix of whites and colors. When I got my laundry home, I noticed that there were red stains all over the light colored and white clothing. Laundry isn't hard and neither is making sure that colors and whites are not mixed. I have used fluff and fold all over the country and never had an issue until now. Part of great customer service is paying attention to detail in order to retain customers. To the owner: if you are going to leave your employees unattended without some sort of management there, make certain that they know exactly what they are doing when checking out a customer, it should not take 10 minutes for two people to figure out how to work the process. For the money that I paid, and now have random red stains on my clothing, I will not be coming back to this location on my future travels. read more

The people working at this place are rude and unprofessional. The last load of laundry goes in at 8:30 p.m. and they close at 10. I showed up at 8:23pm to use the washing machines because mine is broken and the lady would not let me in for absolutely no reason at all. She said the clock in there said 8:45pm so I was too late, despite me and other customers showing her that she was incorrect and explaining that I only need the washer, not the dryer. That employee not only caused me an inconvenience, but also lost her employer money and customers. I will never return to this facility. In response to the comment from the owner: if the last load goes in at 8:30pm, why are you turning people away at 8:23pm? read more

I have a new mission in life. It is to open a rival laundromat right across the street. In all my days as a poor scrub girl who can't afford a washer and dryer LOL I have never encountered such a laundromat with exuberant prices. Want warm water? That'll be an extra $0.25 hot water? That'll be an extra $0.50. Their cheapest load is 3. 25 starting rate. Additionally I approached a staff member and asked a question and was greeted with such a rude answer. I cannot tell you how tempted I am to drive into Lake Elsinore to do laundry because it seems like that is the second closest laundromat. So mark my words I will open a rival location and crush this one. Perhaps some of you think maybe it's just time to get a washer and dryer LOL yes. Maybe it is. read more

For a laundry mat it gets a 5 star. I don't use these much but if I ever have to again this is the one to go to

This was a great laundromat. Very clean and lots of options on sizes of washers and dryers. I like that they took credit cards on the machines as well. Made it lots easier! read more

If I could put no stars I would. First and last time I will ever step foot in this place. The audacity of the older Hispanic guy working there on December 5th at 6pm baffles me. I just moved to the area and read the reviews so decided to come here for the first time. I put my clothes to wash, put my basket in my car and walked to the target that is connected to this place, I come back 35 minutes later to find a couple loading their laundry into the machine I had, I freak out asking anyone around if they know where my clothes went. A nice woman told me that the maintenance guy took all of my clothes, I am furious and try to find him, I found all of my wet clothes thrown in a basket just left out for anyone to come and take. I find the guy and I asked him why he removed my clothes and he said management told him he is allowed to, I am a female and a man with dirty gloves that he has been using to do who knows what with just took all of my clean clothes out of the washer and left it out for everyone to see and possibly steal. I feel violated and that I paid for nothing because now I don't believe my clothes are clean. He claims he took them out because someone was waiting for the washer.... sir if you are so concerned about people waiting for washers why are you using 4 washers at a time to wash your personal items while on the clock causing paying customers to wait? And yes I did watch you the entire time my clothes were drying, they are not clean anymore since you touched them and I am not paying to wash them again and be stuck there any longer. I walked around that entire place looking for signs stating anything about a time limit for how long clothes can be in there and there were multiple loads sitting in the dryers completely done before my clothes even went in and he didn't take any of those clothes out so why mine? The lack of respect this place has for paying customers personal items is amazing, I wish I never would have wasted my money or time here I have never felt so violated in my life. read more

11/10 best laundromat clean, fast, easy, and i dont gotta worry bout someone stealin my clothes

I was super surprised at how generous the owner of this laundromat was today. He was giving everyone $20 gift cards to use at the laundromat to help out during this crisis. I'm a single parent and I'm always on a budget. His generosity couldn't have came at a better time. I just want to say thank you so much. And the laundromat is always really clean and they have flat screen TVs and a remodeled bathroom it's an amazing place if you're going to do laundry outside of your home. read more

I'm so glad the owners and workers take great care in keeping the facility clean and running. I always feel comfortable coming here while we await the delivery of our own washer/dryer after moving. I've overheard multiple people say set dryer timer to 20 minutes when drying. I would say follow that advice. When I have dried in intervals for 20 min, my clothes were not dry. When I set to 15/20 min they were. I recommend coming here. I also love that you don't need quarters, you can pre-load a card to swipe as needed. read more

I am going to this laundromat to wash some major items because I always have a smooth experience. Every interaction I have had with their staff has been no short of helpful. I come, when I need, and leave with laundered items. That was my purpose and their business serves my purpose well, in price and cordial interaction. read more

Normally this place is great. But today it was not. I put my wash in a 4 load washer. I went and sat in the car to wait. I came back in 35 minutes later and the lady who worked her took my clothes out of the washer and put them in a cart and then pushed that cart to the side sitting out in the middle of everything. I walk up and see my clothes in the basket and her literally still loading the washer my clothes her in! It's not like I left for an hour like I have seen people do. My wash had probably just stopped and she took it out. There were plenty of other washer available. No need to touch my clothes. Also I don't put my CLEAN was in their carts just because it is gross to me. People put their dirty Laundry straight in the carts and god knows what else. So now my clean laundry is in their dirty cart. The lady sees me grab my the cart with the laundry she unloaded and I push it back to my other wash which is next to the washer she is loading and she just looks at me and doesn't apologize or even try to justify why she HAD to take my clothes out. The rudest thing ever is to touch or mess with someone else stuff and clothes at a laundromat. I get cant control what maybe other customers do to people's things but this was from one of there own employees and then she looks down her nose at me and doesn't have the respect to apologize!!! read more

I have never needed to go to a laundry mat before and as a first timer this place was great. The guy in charge showed me around explaining how it all works. (After he made a shocked face when I said I had never done it before!) He was very helpful when my card didn't work and immediately knew the problem. I felt safe coming here with kids, who all thought it was a funny new experience. read more

This is a great place to do laundry! There are plenty of dryers and washing machines and counter top space to fold your clothes. All the machines are in good shape. There was always a large metal basket for me to bring my laundry to and from my car. I never interacted with the staff/owners, but someone was always cleaning or maintaining the machines (morning/afternoon observations). You need a debit card M/C or Visa to do laundry here. read more

Our washer broke and we needed to get laundry done. Came here and everything was great. Even did the service where they wash our clothes. Picked up the next day. It was great only thing was clothes were folded inside out but truly was great experience. read more

This place is very clean, all machines look like they are well maintained and the best part is multiple paying options.

This place was nice, clean, and easy to use. Paid using Apple pay, which was neat. I have not used other laundry places before, but we are in the middle of a move, and didn't have our place setup yet. read more

If I had the means I would open up a laundromat on the other side of town. They will come. Especially if you lower the cost per machine. This place is highway robbery when it comes to cost. Most places charge per load. (2 load machine = $2.00) Here your paying $3.00 if you select a higher level of soil anther $0.25, select warm water another $0.25. That's crazy! I understand maybe an extra charge for hot water. The machines could use an upgrade. But why do that when no one else offers their services. Not to mention there are no regular top loaders. This place has no competition...why they get away with the high prices. The good thing is they keep it pretty clean. No attendant until 10am on a Saturday which means no breaking large bills and no bathroom access. read more

Town Center Laundry - Laundry Services Near Me - Temecula, California

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I'm new to the area and was surprised by this laundromat. It was clean and the machines were all operational. There was plenty of seating. The laundromat is located in an area with plenty of parking and other businesses nearby. read more

Had a problem with one of the machines this last weekend, buy it was taken care of. I am pleasantly surprised by the high level of customer service and desire for custimer retention. You really do not see that in many businesses these days. Add the extra amenities and the fact that you are not crammed like sardines in a sweat shop while doing your laundry read more

Had to make an emergency trip to the laundromat recently after my dryer at home broke. Since this is the only laundromat in town I didn't have a choice. Well, the laundromat was clean, the dryers were 25 cents for 5 minutes and there were plenty of them available. There was a young lady working there who seemed friendly and was cleaning most of the time. There are tv's and the washers and dryers take credit cards too. The only negative thing I would say is that were some homeless people loitering outside, which made me a bit nervous, but they didn't do anything. I was there at night, so maybe this wouldn't be the case in the daytime. read more

Our family needed to take our extra large blankets to the laundromat. We chose this one based on its reviews. By far it is one of the best laundromats I have ever been to. The facility is very clean and the workers are constantly making sure the floor is clean as well as the washers and dryers. The workers are very friendly and helpful too! They have a variety of sizes of small to extra large washers and dryers. We will definitely be coming back when we need to wash our extra large blankets again. read more

Horrible experience. Waited 45 minutes, then was turned away because one of my blankets had a corner with dog hair on it. The lady behind me agreed they shouldn't have turned me away! They treated me like I had measles or typhus or something! I went to the other laundromat, and they were very nice! They didn't turn me away! read more

Very clean and friendly! Every time I go here the staff greets me and helps if I forget something.

They are so helpful here. I had to wash a large rug and had no idea how to use the machines. They were so nice and helped with everything. It is very clean and friendly atmosphere. If you need to do likened or lots of laundry this is the best spot! read more

This is a nice clean place with free WiFi and tv. The only issue I have is how expensive this place is. They charge $10, $6, and $3 for washers. And .25 for 5 min on regular dryers and .25 for 3 min on the large dryer. I will admit they are the only place local but be prepared to pay. Also they require you to use there card to pay but the owner walks around and helps if you don't want to buy a card. read more

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I love this laundry place it is my favorite especially because they are always incredibly helpful and convenient. Rosie is a great staff member I'm happy to go back in no time. read more

I came in here just to use the restroom and was so impressed with the owner and facilities that I have actually considered driving an hour to wash my clothes here! Lol. I'm STILL telling my friends about this place! This is the Laundromat Luxe Version. Here's the list of things that impressed me: 1. All the machines looked new. 2. It smelled good in there, not like air freshener or washing soap, but good and clean. 3. It was well lit. 4. There were tables and chairs and arcade games and flat screen tv's. 5. It's very spacious in there. 6. You can eat off the floors. 7. The restrooms are immaculately clean. 8. The owner is attentive and friendly. read more

I previously reviewed this place cause my clothes were stolen on two separate occasions a week apart. The so called manager "Steve" left a comment on mine saying to get a hold of them to talk about it. So I went in and the lady that works there said there is no steve that works there and I'm lying. Nobody stole my clothes and I left them there. So I called the after hours number and was called back within 15 mins and it was one of the owners. He started yelling at me and calling me a liar. I hung up and he left a voice mail saying I'm lying and in the 6 years he's been owner NOBODY has had their clothing stolen. STAY AWAY from this place!! Rude horrible owners and staff read more

Great place to wash your clothes, and very clean!

Tysm for the Updated service!!! Love that I can use my ATM. We need more if these!! The place is clean and all machines are working. There is someone on site to address any issues! read more

Very clean place. Amazing staff, highly recommend coming here! Employees are on it with the sanitation and very helpful. Cashless payments.

What a horrible place to do your laundry!!! Machines tore up our clothing... managers response "I'll give you a free wash next time" heard him say this 5 different times to different customers.. The washing machines suck, they leave your clothing very wet so you need more drying time. The only reason we went is because we were waiting to have our washer repaired... Go with dirty clothing rather than going here again!! read more

The place is well take. Cared of. The manager is present to watch over the business. The pace is clean. Someone one was there to wipe the machines right away. You have to use your credit which is convenient. No need to get change to run the machine. read more

So I am currently here washing my clothing swipe my card and it charged my card but the machine does not come on. I grab one of the workers(who was since the second I walked in flirting with a customer) asked him why the machine isn't working. He said oh you have to swipe your card I said yeah I did and it charged my card see and showed him. Let me check the system. Ok. Comes back well it shows here your card was never processed here hmmm interesting considering it just charged my damn card!!! Then he says hmmm nothing I can do. Ok so where is your manager. We don't have one on duty but you can come back tomorrow when he is here. Ok thanks because I don't have a job to go to instead I need to come back on your terms!!! No thanks will NOT be returning. Worse customer service ever. read more

Clean place, manager very helpful and accommodating Snack and tv readily available! Location is perfect as it is close to 24 hr fitness and plenty of parking and Starbucks is a few steps away! read more

They need to reopen bathroom. Super silly for that to be closed for Covid but everyone is touching all items without disinfecting anyways - buttons, carts, handles. I think the staff just doesn't want to clean it The actual machines are fine. Another upgrade would be to turn the TVs off (or at LEAST turn the volume down). No amount of blasting music on headphones can drown out sh*tty stations like FoxNews. read more

This place is fantastic and extremely clean. The employees are constantly wiping down machines, sweeping and cleaning up. I can get all my laundry cleaned and folded in about an hour and half. Makes having to do this chore a breeze. read more

If i could give this place negative stars I would. Customer service is non existent. Card swipers did not work after loading with loads and detergents and they refused to help!!! Are you serious. They didn't have the courtesy to bypass reader to make it work they said we would have to move to another machine that wasn't even the same kind with double rinse and heavy load capability and said we would have to put new detergents of ours. Owner didn't make any attempt to make this right and was very rude over the phone. Beware go to another laundry mat. Terrible terrible experience. read more

I was very pleasantly surprised with how easy fast and efficient it was coming to the laundromat today. The attendant was extremely helpful and very friendly. He helped me load my laundry and advised me on how much I could load in which machines to get the most for my money. The place was clean and cool and had free wifi and lots of places to sit and big screen TVs all around to keep the customers entertained while they wait t! All in all a great experience! I would recommend this place to anyone who finds themselves in need of a laundromat! I will defiantly return if I don't get a new dryer soon! And even then I may come just to get it all over with in about an hour so easy and fast! read more

Town Center Laundry - The machines - Laundry Services Near Me - Temecula, California