I made an appointment for 11 am on a Thursday. I usually wait in the waiting room, but they send me…read morean email saying to drop it off. I can't do that I work nights and generally need uninterrupted sleep. I show up, they don't put my car in queue, it just goes in the office. They tell me it will take 1 hour to 2 hours to look at the vehicle. I want to 2 and half hours and realize, they are not going to do my car. I left. They have three guys at a desk. The inability to communicate that they are too overwhelmed with work is a problem. Instead of having these three guys, hire some more mechanics. This isn't just a Sullivan's tire issue, it is a problem wherever you go these days. I long for the days of reliable mechanics that earn your service by taking care of your car in a timely and honest way.

Friendly Associates and appropriate services. Prompt service when you schedule in advance and are…read moreon time. Pleasant environment.

Quality workmanship at a reasonable price. Easy access…read moreplenty of parking. Reputation goes back many many years. If your vehicle is out of warranty, I highly recommend you go to this business for your upgrades and repairs

Always go here for years great place amazing people they know there work won't be sorry go to Henry…read moreTires I recommend every one to go here thank you everybody Rose and Chris

Great employees that work there. My oil change was quick and easy on the wallet too !…read moreThanks!

I had a tire with a slow leak. I brought it to Westport Tire and they found the problem and fixed…read moreit no time. I have to say that westport tire personnel are awesome; they are polite, efficient, and professional. Would definitely recommend.

I've never waited more than 10 minutes to be taken care of. I've been going here for years now and…read morequality and service has always been consistently great! Low price point is a bonus.

4 new tires put on and the next day the car was shaking over 60mph. Brought back to them and they…read more"fixed" them. That night, every emergency light came on. After research, figured they either triggered or broke tge ABS sensor. Called them today and they said "been doing tires for over 30 years and never broke anything, take it to a mechanic!" DO NOT GO HERE FOR TIRES!!!

George is the best in the city. I trust no one else with my car than him and his team. Whether it…read morebe an oil change or service to the car they have the right guys for the job. Reasonable prices. He is honest and is fair. I'd recommend anyone to come here

I went for an oil change a week ago and was told that my rear main seal was leaking. Uh oh - big…read morerepair. I called George's for a second opinion and he said come on down. He saw that an oil switch was leaking. He offered to fix it and do an oil change on the spot. I was outta there in about an hour. $117 for everything beats the $800 for rear main seal So glad he is honest!

very very very unprofessional! had this girl that worked there hang up on my daughters face…read moreregarding a tire! than proceeded to laugh about it! my daughter called back and was no answer because she knew it was my daughters phone number! my daughter proceeds to go in to speak with the manager who also wasn't that to professional and than the lady proceeded to " I ain't scared of you , you actually pulled up " and proceeds to mock my daughter so of course my daughter did get very angry and upset herself but mind you this is a business how can you treat your CLIENTS so bad - not cool ! HIGHLY NOT RECOMMENDED THIS SHOP! nothing like the old owners! GO ELSEWHERE AND DO YOURSELF THE FAVOR ! 0/10 !!!!! DONT NOT GO HERE YOU WILL BE WASTING UR TIME

I am very impressed with my whole experience at Bayside Auto and Tire Care. The front desk…read moreassociate, Matt, was not only professional and fast, but personable and genuine. It is difficult to come by a mechanic establishment that is precise, committed and thorough. Throughout my whole experience, no one made me feel small or clueless; AKA no one patronized me. I find that is not common as a young woman going to a mechanic. I will certainly be back here for all of my car needs moving forward. The prices are unbeatable AND they offered me a military discount. The man who worked on my vehicle explained things so well and truly seemed to care about my safety. Not once did they appear frustrated with me for my questions-and there were a lot of them- and I respect the way they conduct business. My vehicle went in early afternoon and was ready by early the next morning. I received a rental car free of charge which alleviated my stress significantly. Thank you to everyone for your help!!! I'm almost looking forward to the next time my car needs work because I'm not nervous that they'll try to pull a fast one on me or anything like that. Well, I don't want my car to need more work lol, but if it does, I trust this place totally.

Peter is an awesome, knowledge and helpful store manager. I've been taking my car here for years…read moreand he doesn't force anything, just gives honest advice. Even did me a solid that he could have charged me for and didn't. I'll be back!

I had too many issues to report here. These guys helped me get my vehicle back to safe driving. I…read moreappreciate there honesty and concern for me.

I recently received the gift of a "Frankenbolt" in one of my tires. I was actually on my way to…read moreRoland's to get it looked at when it went flat. After an hour of rocket science (deducing how to get the spare un-cabled and finding the tire jack), I finally got the spare on and made it there. All that after minimal bloodshed and only two or three four-letter words. Now I've been going to Roland's for years and have always had great service. I don't know much about tires but they always do their best to listen to what I need and make their best recommendation. I never walk out feeling taken advantage of and this time was no exception. I got one decent quality tire at a good price and they ended up fixing the stem on another that was leaking free of charge. The cherry on top was the very next day when I went to re-cable the spare to the undercarriage. Dreading the session after struggling to take it off the day before, I discovered that they had already quietly done it. Guys, don't change a thing; you've got my business!

The 2 times I tried to use them..... time 1 2 years ago and elderly couple was on the side of road…read morewith flat. I changed the tire sent them up there to get theirs repaired and they refused to help them. Because it was 25 min till close. This weekend was the second time and last brought the tire to them stranded on the side of the road and they would not help put a plug in the tire. Absolute worst customer service experience ever never will I ever use those people

Buyers Beware! I recently had purchased 4 new tires from the Fall River location. At which time…read morethe new tires were installed balanced, and the wheels were aligned. Fast forward, I bring the same vehicle to the Fall River Location to take advantage of the complimentary wheel rotation. While there I requested and paid for a synthetic oil change. I asked if I could use apply their online $15 coupon for an oil change. The Front shop person Jon Cabral informed me that he already applied a discount better than the coupon, and discounted my service by $23(e). Fast forward, The so called better discount was them not charging me for the $23(e) complimentary vehicle inspection fee. They recommended that I replace all 4 brake pads and rotors at the cost of about $1,500. The very next day I took my vehicle for a 2nd opinion at my go to garage where I am treated with honesty. They quoted me $800 for a full brake job including replacing all 4 brake pads, and all 4 rotors. When I was called in at the end of the service they asked me if I wanted them to change my oil. I informed them at that point that I had just had the oil changed the day before at Firestone in Fall River. He looked at me with surprise. He informed me that they inspect each vehicle for fluid levels during each service and determined that the oil in my vehicle was obviously old and dirty. They also topped off my other fluids as this was also needed... a service that Firestone was suppose to do according to their website. He showed me the oil and it was indeed dark brown in color and looked dirty. So apparently, I had paid $110 for an oil change with the Fall River Firestone but no such service had taken place. Fall River Firestone charged me for an Oil service that they dishonestly did not perform. I immediately drove to the Fall River Firestone branch. I informed Firestone's Jon Cabral of my experience of just having my brakes replaced by another repair garage and that they offered to change my oil because it was apparently due for a change as the oil appeared old and dirty. Jon's Cabral's immediate response was please give me your keys and we will take care of it right now. I looked at him with surprise and said no thank you. Why would you think I would trust you to do a job that I paid you for yesterday that you did not do. I requested him to just refund the $110 that they had charged me for not changing my oil. He said that he could not do that and that he was not allowed to process refunds. I told him that I was not leaving until he refunded my money. He said that he would need to speak with management. After waiting at the counter for 15 minutes he came back to the front desk to inform me that he had spoken the with manager Jose who informed him that he had observed the oil change and could not offer a refund. I asked how can you not refund me money that you charged me if you didn't actually change my oil. Jon's response was that maybe the oil appears dirty and old because there may be some old oil remaining from within the engine post oil changed. I looked at the receipt and it clearly showed that I was charged for a new oil filter so I asked Jon if they drained the oil because I was charged for a filter. I asked so if you drained the oil, and put in fresh new oil, then why would the oil be dirty. His response was can you please come back tomorrow when Jose the manager would be in. I told Jon Cabral that I would not spend another minute of my time to make a 3rd trip to his shop to speak with Manager Jose to request a refund for an oil change that I had already paid for but did not receive on day one. Buyers should be very careful doing business here. The kicker of my experience is that there is a sign above the door that leads to the working garage area that is displayed for customers to see. it is a quote by Firestone's founder Harvey Firestone which reads: "I BELIEVE FUNDAMENTAL HONESTY IS THE KEYSTONE OF BUSINESS" Buyers be aware! Make sure you get what you pay for... better yet, get a second opinion elsewhere.

We were in a pinch with a nail in our tire at 6:45pm with all 3 of our kids and the service manager…read moreIan was phenomenal! Took our car, and got everything squared away very quickly! Above and beyond customer service