We had a very disappointing experience with Montereau during an already stressful time…read more On March 23, 2026, my father was scheduled for transfer after being accepted for admission. Based on that commitment, we gave up a confirmed spot at another facility. At the last minute, we were informed that Montereau could no longer accept him because they chose to prioritize an internal patient. This left us scrambling with no placement and created unnecessary stress and risk for our family member. I understand that capacity and priorities can change, but once a patient is accepted and a transfer is scheduled, families rely on that commitment to make critical care decisions. I would strongly encourage better communication and more responsible admission practices to avoid putting other families in this situation. This experience raises serious concerns about reliability and how external patients are prioritized versus internal ones.

I had my father in Montereau last year for skilled nursing. He couldn't lift his arms and had…read morecellulitis bad in his hands and wrists. They knew this and would put his food tray up to him in his bed and pick it up hours later not even touched. He needed assistance to eat. I made them post large notes all over his room that he needs help. They stopped doing his therapy and he stayed in bed all day unless I was up there. One day I went to visit him and I heard him yelling "I need water!" over and over, he was so thirsty. He couldn't drink on his own either and they didn't care to help him. I was livid and met with the nursing director, she was like a stale loaf of bread, no apologies nothing changed. I had him moved to PAM but he had gone downhill so fast at Montereau that he passed away at PAM. We lost him last November. Sadly this all started from a fall and hip surgery otherwise he was a healthy 89

I toured Burgundy place a few weeks ago and will be moving my mom into her apartment in September…read more The staff were so helpful and kind. I wish I was moving in with her! Beautiful place.

My dad stays there and I am very pleased with this senior living facility. The staff is always…read morehelpful and friendly.

Re: CCWH IN Tulsa, Oklahoma…read more I wouldn't board my dog here. My mother's apartment became infested with BEDBUGS at least a year after she moved in. My mother was forced to pay $1000 for bedbug treatment; the bedbugs came back (another $1000 treatment), which is understandable since the housekeepers use the same vacuum cleaner going from apartment to apartment, and bedbugs live in the walls & carpet. The general manager insists on blaming my mother for the infestation. It's illogical. This is the only bedbug issue she's had in her entire 94 years. My mother spoke of other people on her floor having bedbug problems too. There is a tiny clause hidden in the leasing agreement (which is 45 pages long) releasing CCWH from responsibility for bedbugs. How convenient...Reminds me of a Slum Lord. Because of this, my mother moved out as quickly as possible due to bedbug bites. All her furnishings/personal items were left due to the high probability of the infestation traveling to a new locale. All of her personal items, including treasured family photos & heirlooms had to be left for trash. When mom left, CCWH was given short notice, less than the required 60 days because she was getting bit by the bedbugs. CCWH has now turned this over to a collection agency. They are seeking $16,000 which is more than 4 times the monthly rate! We requested arbitration 2 months ago as required by CCWH lease. The request was ignored by CCWH. On a side-note, mom paid $900 (CCWH price) to get her balcony screened in. She was then not allowed to use the screened in balcony as it was considered unsafe. CCWH locked the balcony door from the inside of her apartment so she couldn't even open the door for fresh air. The weekend mom moved into the apartment, the lady above mom overran her bathroom sink because couldn't turn the water off. The water came through the ceiling and ruined all the Sheetrock in mom's bathroom. It took 10 days to fix the problem; mom couldn't use her own bathroom in the apartment! Mom is now forced to hire an attorney to handle this issue. Look elsewhere.

I have three family members that live here. One has lived in a one-bedroom apartment for 10 years…read more The other two have one of the cottages and have been here for about four years. I am desperately trying to get another family member to move in here. The staff is amazing as are the activities and day trips. They remodeled the common areas within the last two years and it looks amazing. I really can't exaggerate on the staff, especially Amy (in sales). I would recommend this if you're looking for independent senior living for a loved one. (Fairly reasonable, too!) (The only issues I hear about is that the food is sometimes too institutional.)

My family was so pleased and thankful with the staff who cared for my mom and the communication…read morewith staff and support. Having this piece was a huge part of her successful recovery.

Lots of staff turnover due to lack of administrative management. The regular staff are caring and…read moretry their best. Often they have to bring in agency people, who don't care about giving my parent a bath or other needs. We are moving our loved one out.

Felt really fortunate to get my mom into skilled nursing here. Staff were great and the focus on…read morephysical therapy and occupational therapy really made a huge difference getting mom back home, and keeping her there, compared to other times she'd been discharged from the hospital.

Their physical therapy department is awesome. Many therapists available to help us work out without…read morehurting ourselves. Very upbeat and positive. The nurses and medical technicians are attentive. Even the night crew are positive and helpful. Been here 3 weeks and almost ready to go home.

My mom lived here both in the independent living and assisted-living side. The employees truly care…read morefor the residents here and treat them like their own family. Eventually had to move my mom to memory care, but I will never forget how well they loved and cared for my mom.

Covenant Living of Bixby should be changed independent living only. Their assisted living is…read moreminimal. Our dad was struggling to get out of his dining room chair to get on his walker. An aid noticed he was struggling and turned her head so he would have to get up on his own. That was mean and cruel, what if he had fallen. She did not offer to lend him a hand. Another time he was in bed all day and no one checked on him. He was always up by 5am or 6am and ready for the day. Why no one checked on him all day is beyond me. The food was not good at all and the residents had to eat with cheap plastic ware. We finally started taking his meals to him. We moved him to another true assisted living facility where they are extremely caring and helpful and he loves it there. Very disappointed in the care at Convenant, we feel that sales person sold us on care we did not receive. Unless your loved one is more on the independent side I cannot recommend this place.