Great customer service and great selections to choose from with great prices. I highly recommend going to this store. You will be very happy all selections even sell accessories and more! read more

I went there last week because I had an event and it was the closest place. My cousin told me to buy 2 wigs for myself and one for her. I went with a new in the package , wig cap to put on my head to try on the wigs. The owner demanded that I buy one of his and then proceeded to refuse service and tell me it was too late at 4:57pm he clearly has no plans to please his customers, But wants them to pay for overpriced Items, the only thing he wants to do. Is profit on his products be rude & disrespectful without care or concern about his consumers. I'm done. Please take your business elsewhere. I did, got help respect and a 10%discount at BOBO'S in Mt Clair. read more

Terrible customer service. Woman added random face wash to my purchase I didn't notice till I got home when I called & told him he said all purchases are final. My thing is it's their mistake and if he was a true businessman he would've done the right thing. I didn't even want a refund I would've switched it for something I'd ACTUALLY use. NEVER GOING BACK. read more

We received the best service. Carla was patient and kind ! We needed a wig and we were unfamiliar with how to use a wig and Carla was nice enough to show us with all her experience and knowledge she gave great tips. Thank you Carla for being such a wonderful person Great experience! read more

The service was very and the store had a great selection of reasonably priced beauty products and wigs. I got hair curlers and earrings that would have been 3x as expensive anywhere else. read more

I have bought many products from this place A wig I bought. Saying human hair After getting home. Seeing how shiny and feel I know it's not human hair. Wanted to make even exchange owner La thing and he said no I will never ever buy from this business owner Had bad experience before. This is the end Want to warn others. You can get better wigs at Beauty club in Rancho Cucamonga - Hellman Never trusting this place His loss. Never wore wig. Never cut lace nothing Stupid place, just the laugh alone will keep me from this stupid place. read more

Wow, came in 20 mins before closing and they closed the door in our face, as me and my sister walked in and I said I thought you guys closed at 7:30 and the man laughed in my face. The selection is trash but it was my only option. Sadly will be driving 20 mins out of my way. Very disappointed. read more

Black people STOP giving your money to this business! They do not respect you! I stopped giving them my money a long time ago but my mom comes here out of convenience. Came in here with her and my son, they followed us around the store as if we're going to steel or damaged something. When she had chosen a wig they was rushing her to pay when she was looking to purchase earrings as well and reminding her that she needed to pay for the stupid wig cap repeatedly so annoying! If they don't like dealing with black people don't open a business in our community when black Women keep it in business. Completely done with them! read more

Really 0 and I've been going there my whole life, but it's been years and I just so happen to see if they had what I needed to do my hair. I was in there for a while, looking at their selections, which wasn't much for goddess locs and it was much more expensive than bobos/ beauty club plus. I was also looking up videos of the hairstyle in mind to see exactly what I needed the whole time. Their staff (blonde)was watching me the whole time, and I even took a phone call and she was still watching me on the phone call . She couldn't have been more obvious For profiling me. I was the only 1 in the store at that point which I knew I would never go back and wouldn't recommend to any one of color just because I felt uncomfortable being stalked & I always take customer service to heart especially when it comes to businesses that have a large consumer that are mostly Black, but not Black -Owned. read more

I will not stand for owners who think just because they are elderly will try to upsell products . I came a month ago and the same brand jumped from $160 to $220 . The Elderly man then starts to spit in my face and point his finger in my face while his wife tries to tell him to sit down . The front door of the store is locked when u enter and exit being a potential risk factor for yourself being locked in a store and when asked if the door can be left open the question is ignored . I understand cost has went up in everything but if the products she is selling is online for cheaper why is it fair to be double charged . If you do t believe me experience it for yourself read more

I'm surprised to see so many negative comments about this place because this is my #1 stop for hair! My sister and I found this gem unexpectedly and boy were we in for a surprise with their vast options. I have personally only ever had positive interactions with the owner and other employees! read more

I went to Town Wigs to try in wigs. The staff greeted me and I told them what I was looking for. I pulled a couple of samples to try on, was handed a wig cap and directed to a mirror in the Wal near the register (so they can see you) no customers in the store. Yet I was not assisted to try on the wigs, nor was I given a brush or come to style the wig one I got it on my head. Mind you a only had one good hand, as my right hand is clearly in a brace. I tried on my 5th wig and the guy then tells me that I could only try on 3!!!! WTH??? (I was clean, friendly and presentable) One sample was in blond, I asked to try the style on in my color and said that I could only try on samples on the floor. By now I'm peeved and wanted to leave before it heat reached the expected 104 degrees outside. I asked for a style that I tried on in the color on display. He said he was sold out and I could buy the display. I stood and looked at him......he didn't even look in the back to see if he had stock. After I sttod there he said that he would mark the wig down. He said $44!!! I said the wig is $36!! He said that he marked it down and has to charge me for the wig cap!!! I asked how much it the tax???? He would not say. I told him that I would check the stock at the other shop in the same strip mall and said that I'll pay for the wig cap, and asked how much it was. His reply $1 and no tax. (WTH???) I went to the other wig shop and saved $12 and was assisted by a nice lady! read more

Came in got what I wanted, service was great. End of story. Been coming here for 15 years and I'm always happy with the service. I always know exactly what I want when I come in. read more

I went in just to browse the wig selection. The male who attempted to help me was cold as ice. The store is over crowded, they are unable to answer inquiries regarding color. There is no 'try' on and they don't want you to TOUCH the hair. The wigs human and synthetic were sub standard. Not a lot of variety in styles but they have plenty of awful colors. It reminded me of the store where you could get shot over handling merchandise with those crowded close aisles that I'm sure are a fire hazard. read more

DO NOT SUPPORT THIS BUSINESS. INSENSITIVE RACIST STAFF. Never again! I was making an impulse shop for a party and stop by the closest wig shop on the area. The moment I walked in he eyeballed me and I let it roll off me figuring he was having a bad day. Later, I overheard him arguing with some other customers so I moved little closer just in case someone needed help. My jaw dropped when I heard him say "Well many Mexicans come in here, look at wigs and don't buy." The woman who he was arguing with told him she was shopping for a wig because she was loosing her hair because of her chemo treatments. He showed no remorse for his words. Her family tactfully left and I followed suit along with a few other customers who had also heard the exchange. My mother and father in law are cancer survivors. Nobody should be allowed to treat people like that and get away with it. DO NOT SHOP HERE! read more

An update since we have been to this store and since I have reviewed the business. Towne wigs called my house! I think they did not like my review because they decided to prank call me. Adding a ton of inappropriate language and rage. I think this definitely crosses the line to harassment. The very helpful Inglewood Police officer gave me a variety of tips on how to file a formal report. It is a misdemeanor to make such phone calls. I'm not enjoying the calls but I'm so eager to record and report. Goggle review, better business bureau, here we come! read more

Prices are too high due to the area they are in and they need nicer workers ...they need bigger space too small inside

This store has the audacity to follow customers around and they have the most outdated products. They do not respect the black dollar and need to think about how they'd sustain income, if not for black women shopping at their establishment. read more

Absolutely the WORST service you will ever get. 2 old Korean guys who knows nothing about customer service. This was my first time in a wig shop wanting to try something new. They are in a broken down strip mall and they treat you like you are a criminal from the minute you walk in the door forcing you to pay $1 to try on three or four wigs. They are so LOW CLASS and cheap they can't even provide an old stocking for free. After the man snapped at me for trying on four wigs instead of 3 I told him he was rude and they both acted like 3 year old children yelling at me. It was shocking. I politely told them they were still rude and left. If you want to be treated like a prison inmate with people who can barely speak English and have managed to stay in business for 40 years only because their clients have nowhere else to go in the area then this your place. As for me I went over to Healthy Hair Bar in Claremont and got a treated like a queen. read more

Awful customer service. Whenever I come here I feel like I'm not welcomed and I feel like I'm pressured to leave. One time they had a sign outside on the store window saying that they were hiring and when I asked about it they said they weren't hiring -.- and the owner gave me the most dirtiest of looks ever. So rude. read more

I work right next to this place and went here for my beauty supplies. One day i bought the wrong color eye pencil and i went back in to exchange it and the owner was very rude. I just bought it and he says no returns because no one is going to want that product. Mind you i just bought it and had not used it at all. The owner needs better customer service skills and should know how to talk to his customers. I won't be returning here. The other employees are nice but i won't be spending my money there because of him read more

I bought a wig from them today, unfortunately what he sold me did not match the hair style from the package, he would let me try it on, his excuse was covid 19., what a damn Chinese liar read more

This is absolutely the best place to go to in pomona if you are looking for hair for your new style. They have everything and in such a covinent location. The customer service has been fine for me, nothing too special but also not bad. read more

DO NOT COME HERE TO BUY ANYTHING !!! When I asked for specific hair in a hurry they gave something else only to find out once taking off a band to keep the hair together that they gave me track hair & not braid hair. So I had to go to another store & buy more. Only to come back after my trip to try to return the hair & they wouldn't even take it back. They said you couldnt open it & return it. The hair was just as I got it band back on & all yet they would not return it. Wouldnt even give me my money back when I asked said they can only do store credit. Thanks for nothing.. I didn't want to ever stsp foot back in here & they give me STORE CREDIT & not my money back?!! I'm sorry that is not a return policy. Not everyone wants to come back after such horrible service. If I could give zero stars I would, just horrible read more

Neeeeeeeeever ever again. Towne wigs and more specifically the jerk of an owner RUINED my first wig buying experience. I went in because of the one good review it had on YELP. I should have read the poor breast cancer lady's review. That was pretty much what I got. I am going to Comikaze Comic Book Convention this year in LA and wanted a full human hair wig for my cosplay costume. I went in really excited with a very healthy budget and told the guy I wanted a bright red wig that kinda looked like Disneys Little Mermaid. He looked at me like I was a joke and said "we only sell reall wigs. If you aren't going to buy anything leave." I was floored. I did want a real wig. So I decided to just look around myself as he just watched me like a hawk until I left. It was really disappointing and heartbreaking. Everyone seems to like Bobo's so I think I'll try them. read more

Ok so I'm not the type to leave a review but I felt I had to. And I'm glad I did because I read the other reviews and it's not just me. This guy is a first class jerk. I was there to buy. And price wasn't a problem but this guy will never know that because actually getting to try on and touch the wigs was a problem for him. (That doesn't even make sense. It's a wig store!) Not only was he a rude ass but he lost a huge sale with me. Too bad he will never know that. I would never...NEVER go into or recommend this place. Sorry Towne Wigs but you suck donkey balls. read more

I wish I could give this place negative stars. My shopping experience at this location was one of the worst I have ever had. I cannot believe anyone chooses to shop at this place. The absolute worst customer service ever. The owner is beyond rude, and was arguing with customers while I was there, and also forcing some handicapped woman to move aside because there were other customers that needed to get through. Absolutely appalling! Also, refused to return or exchange defective merchandise that I purchased. The prices are also quite high for poor-quality products. Many of the same products can be purchased at local markets and retailers for considerably less. read more

I love it when you don't follow me around the store! And for that I return over and over again! Until you decide to start following me then the relationship is over. I'm just sayin! read more

As a cancer survivor, I've shopped in NUMEROUS establshments not just for wigs but for other very significant beauty products to assist me in my walk through the cancer journey. Though I live in the Inland Empire, I always found myself driving back to Los Angeles, as the area resources are very limited and I could never find the products I desired, until stopping in at Towne Wigs & Gifts in Pomona. I've always been able to either find what I needed or have the owner order it for me if it was not in stock or if they did not carry it at all. As a person in Management myself, it is impossible to please ALL the people ALL of the time. However, the owner and the young lady working there have gone above and beyond to assist me and others that I've referred, to ensure customer satisfaction. The negative posts and "bashing" that appears to have been included here by a small segment of invidividuals, with a personal bone to pick is unwarranted and unnecessary. Those of us who know this place the best will continue shopping here and encouraging others to do so as well, inspite of a few bad apples, trying to ruin the whole bunch! read more

The absolute best customer service. Two Korean males that are always nice and the products are always in stock. They always recognize me which is a big deal for me. Clean good prices and great customer service!! I recommend all my friends and family there. read more

This was the most unpleasant shopping experience I have ever had. I went into the store to purchase hair gel, a package of bulk synthetic hair, conditioner, rubber bands, and a wig. Their policy of only trying on 3 wigs is ridiculous considering how difficult it is to determine the right wig for your face sometimes. However, I adhered to his rule. To prevent a wasted try, I had to place wigs next to my face and "imagine" how it would look. One wig I actually did try on looked nice, or so I thought; but my daughter said the color was off. I couldn't tell because the store's lighting is poor. I asked her to photograph me so that I could get an objective look. The wig was hideous. I grudgingly decided on a wig because I was still uncertain and feeling angry having continued to notice the owner hovering around. He abruptly asked me if I was going to buy and that was my last straw. I chose to purchase nothing except for the $1 stocking cap I needed to try on the wigs. I chose to let him know exactly how I felt about his business practices. He profiled me; saying that he knew my kind, that I wasn't going to buy, I was just there to try, etc. I was very offended. The owner has no knowledge or appreciation for the community he serves nor does he respect the people that shop there. I will NEVER EVER SHOP THERE AGAIN!!!! This is my first time yelping because I don't believe that because someone has a bad day it should be held against them online, but this man has never had a good attitude and this situation was particularly egregious. I would recommend anyone, particularly black women to whom the products are marketed shop elsewhere. There are many other beauty suppliers. Please demand to be respected and refuse to patronize this man's store. I am a very easygoing person and it takes a lot to upset me. This was outrageous and this man does not deserve your business dollars. read more

I love this place they have everything something for everybody all different shapes, sizes, hair color, hair texture, even for kids, bald, full head of hair, curly, straight, red, blonde, brunette, purple, pink, what ever you can think of. All types of hair conditioners, deep conditioners, makeup, jewelry, just everything and all of it. Love it Love it Love it Love it!!!! read more

I went into this beauty supply and saw a wig that I was interested in I asked the clerk did he have it in any other colors, he said yes I asked could I see what other colors and he asked me was I going to buy the wig and if i wasn't he did not want to show me the other colors. He then proceeded to try and justify his actions when I told him that I did not know as you haven't told me what colors you have just that you have more than one. This was one of the worst customer service experiences that I have ever had. I would highly recommend going to the other beauty supply store in the same shopping center because all you will receive at Towne Wigs & Gifts is unnecessary attitude and disrespect. I will never do any business here. They clearly do not know how to treat customers. read more

I signed onto Yelp solely for the purpose of leaving this review because I would hate for my favorite Beauty Supply store to be misunderstood. They have rescued me from the dooms of hair loss and all ladies would agree, HAIR is everything!! When I went in yesterday morning, I could tell that the staff was upset. I overheard them talking about some lady calling in and telling them that she had left a bad review on yelp. Who does that?? Out of curiosity, I checked it out on the spot. I mean, it must have been a really nasty review for her to actually CALL IN and rub in in their face. The review wasn't too bad - I've seen worse on yelp. What was ridiculous was that she had people she knew leave a bad review as well - notice that all these reviews were on or around the same day?? And that lady left a review saying that the staff had prank called her and that she spoke to the police. Hmm..I wonder how they got her phone number?? It's obvious that she's trying to attack this business. She called in so that the staff could look on yelp and feel threatened. I'm not sure how much more obnoxious she could be - and she wonders why she was treated the way she was. I've been coming to this store close to 10 years. And I stepped in here looking for a wig after a chemo treatment as well. I'm not saying they had the best first impression, but they were very helpful. My hair loss never fully recovered, so I've experimented with a lot of different hairs - full wigs, half wigs, extensions, etc. This is mainly due to the staff over at Towne Wigs. They are hands down the most knowledgeable. They know the types of hair, the grade of hair, the colors, and even their stock down to the tee. They are eager to always keep me updated. Of course during their busy times they don't show me the same attention and patience as they usually do, which is what the bitter lady must have experienced. She said there were 3 other customers in there besides her group. Trust me, if there were that many people in the space of this store, it would be super hectic, esp with kids snooping around. I am a minority and THEY are minorities as well. People need to realize that they are not the only ones on this planet and stop playing the minority and racist card. They can say anything and everything behind their computer. It's just sad to see what extent they would go to ruin things not in their favor. read more

The staff is on it. I will come bck to this store. They have A lot of selections, they will help you pick the right color. They carry hair that's hard to find. Worth the drive if the near Ontario. I'm from woodland hills & WOW beauty is our connection. But I like the owner at Mr Kims store very helpful.. read more

Ive been to bobos and yea i would prefer to go there but its far from where i live and this place is in pomona where i live so its convienient. There used to be another hair place in this same shopping center but they closed and i always used to go there because they were nice. Well i had to go in and i got my products i needed i go up to the register and the girl and the owner just stare at me and im like HI. Since when is it the customers job to greet the employees. Bad attitudes. read more

Been coming here since I was a little girl. The employees here are very helpful and I am always a satisfied costumer, and cannot get enough of the hair pieces that are sold here especially Bobbi Boss, highly recommend. read more

Like most reviews on Yelp states this store has horrid customer service. I will no longer be supporting this small business and order my braids online from now on. read more

I LOVE this place!! These guys have lots of different styles and colors of wigs to choose from and always have the most updated styles, their prices are really good and I think their customer service skills are just fine, Im a white woman and have been to this store with my black friends and my hispanic friends and have never experienced any kind of racism, the owners were very helpful and if they didnt have the exact color ofa wig I wanted, they ordered it for me. They do have a 3 wig policy when it comes to trying on wigs but I dont mind and if you seen how some of the people put the wigs back after their done trying them on then its easy to see why they have that policy, its kind of like trying on clothes, you wouldnt put the clothes back on the hangers inside out and sloppy looking, well same goes for their wigs, they dont want their wigs to get all thrashed so its completely understandable. Thestore is a lil on the small size but its crammed with all sorts of hair, hair for weaving, braiding and clipping on, they have long wigs, short and medium length wigs, they have curly, straight, wavy, every style and cut you can think of, they have real hair and synthetic hair and the prices are some of the best prices Ive seen yet, even comparable to what youd pay online so all in all I give these two Korean guys 2 thumbs up and one big snap!! ...And did I mention their open 7 days a week and are open during the week until7:30pm! read more

I get all my wigs here I pay no mind to the staff, wig caps realistically should be a $1 but it's like $1.60 for one & each wig cap you buy you only get to try on 3 wigs which is reasonable. You have to try on wigs near the register & aren't allowed to take pictures in there which I have no idea why but when it comes down to it I buy all my wigs from here & I love it. They have a various styles & colors to choose from for reasonable prices if you aren't a cheapskate. This is my go to wig store! read more