Love this hotel. Staff member, Precious, made me feel…read morewelcome from the moment I checked in. Lovely views of the Ohio River and Blue Bridge from room. Sliding doors open to balcony for fresh air & views. Great location. Highly recommend.

This was a great experience. Alaura was very nice and very accommodating…read more The rooms were very nice and clean. Food was delicious. Good Job everybody

Just an update after staying here on several work trips to Owensboro…read more The balcony rooms are great! The balconies are large and furnished with tables and chairs, and have a beautiful view of the river. It is so enjoyable to sit on the balcony in the morning and evening. I like to bring my dinner back to the hotel to enjoy on the balcony. The rooms are always clean and comfortable. On this stay I'm in a suite, which has a separate bedroom and very nice sitting room with large windows and a great view. There are two TVs and a nice kitchen too. The location is excellent, a very walkable area. You can walk beside the river and also enjoy the downtown area with many nice restaurants. Definitely my favorite place to stay when working in Owensboro.

Holiday Inn Owensboro was one of the nicest hotel stays I've had in a long time. Even though I…read moredidn't take advantage of many of the amenities, I really appreciated how quiet and relaxing the property was. The staff was incredibly friendly and welcoming, and the views from the hotel were beautiful. I also loved being within walking distance of so many attractions, restaurants, and riverfront activities. Most importantly, I felt safe and comfortable throughout my stay. I would gladly stay here again.

Pros: Large clean hotel and lobby…read moreGood location near restaurants Cons: Slow front desk Bad wifi Pro tip: Good place for meetings

As a Bonvoy member for years, I stay at this Courtyard in Owensboro, KY, when there. It's a good…read morelocation for me. I used the Bonvoy Mobile App to make my reservations and keep track of them. I made my last reservation in the app, as I have done for years. I selected my dates and type of room. It comes up with a rate that says taxes & fees included. I booked my reservation with my credit card. After my stay, I was charged extra for taxes and fees. The local office nor corporate would honor my rate. They denied being able to see my rate and left the burden on me to prove the unprovable. It was simple to see looking at future dates I could book the same rate with all taxes & fees included. I walked the hotel manager through the app site and she reluctantly saw what I was saying, but still blamed me for not looking at an email they sent me which changed what I had agreed to on line. It was the classic bait & switch and no one cared. Note that I had recommended that 9 other people attending the same event stay there and most paid about $150.-200. Less. Most were not Bonvoy members. It's interesting to see the trend of customer service. My last two trips I had ants in my room very late when I returned. Another time I had a door that would not close when I left unless I held the bolt in from the inside. The next time I asked for room cleaning only once over 4 nights and it was not cleaned. I always mentioned it but I never demanded a new room or anything. The last problem is they overcharged the holding fee. The last day, there were few cars in the lot. I asked if I could check out 30 minutes late due to a meeting and they refused, saying my membership level did not qualify for a late check out. I'm guessing this is poorly managed as a franchise, but I honestly will take my friends and try to stay elsewhere.

Staff was incredibly friendly, room was clean and updated, breakfast included tasty healthy options.read more

Hotel needs updating...unfriendly staff, tub has rust in it. Peeling paint around the windowread more

Its a nice place shower good for handicap ppl . Then they decided to put a roof on and block…read morehandicap parking . Nobody seem to see it being a problem . Breakfast was horrible

We stay at this hotel every time we go to Owensboro because we can charge our Tesla fully before we…read moredrive back to the Cincinnati, Ohio area. They are nice and considerate each time we have been there and would recommend it highly if you own an EV.

If you're in Owensboro KY this is a GREAT place to stay, the owner and staff have a great eye for…read moredetails, the breakfast is delicious , the rooms are very clean, nice and comfortable. Great value for your money. We will be staying here again!

I made a reservation with them, and upon arriving was told that I did not have a reservation. I…read moreshowed them a copy of the email I had from "bookonline.com" and they informed me that I should call the reservation company and cancell the reservation. I did, and received a response that someone would get back to me within 24 hours. I waited in the lobby for over two hours, and ended up going somewhere else. The issue I have with the property, is that when the insurance company that I paid to assure I would get a refund for something exactly like this called the front desk, they said I was a "NO SHOW" which is absolutely false!!! No integrity whatsoever. Upon looking at the property, it was probably best I didn't stay there. Plenty of sketchy things going on in the parking lot, homeless people hanging around wanting handouts, and overall felt kind of sketchy. I would have given zero stars, or negative stars if this was an option.

We stayed here one night as we relocated across the country - we needed a place that was safe,…read moreclean, and would allow us to stay with our dog. This appeared to be safe during the short time we were there, and while run down - it was fairly clean. This was one of the more reasonably priced locations as far as the pet fee goes. It is fine for an overnight stop - but I dont know that I would pick this place for a longer stay. Fine isn't good enough for a vacation.

So I know Fairfield isn't top of the line, but they should still have some standards.the lobby and…read morerooms smell like smoke. I don't think I'm going to be able to sleep because I just killed a cockroach. The fan in bathroom is incredibly loud and comes on if you turn the light on. Everything is just worn and old. There were a total of 3 cockroaches. I've been traveling for work for almost 20 years, always staying at Marriott properties. This is by far the worst hotel I've experienced. It's the only time I've encountered cockroaches in my room.. I will switch hotels tomorrow for sure. Would do so now if it weren't 10 o'clock at night..

We stayed on a Friday night. The hotel is under renovations right now, which I know cannot be…read morehelped. We were extremely disappointed because we selected this hotel specifically because of the hot tub. After we checked in we decided to check out the pool area and see what the hours for swimming were, only to arrive and find the door locked and a sign that said it was closed. This was not information provided upon making the reservation, nor did the staff inform us when we arrived. We had a room on the second floor, where it was obvious renovations were going on. The hallway had an extremely strong odor of mildew and it was very unpleasant. Luckily, our room didn't smell. The room was quite nice. It was not stocked with toilet paper. We had to go to the front desk and ask for some and the associate couldn't locate any. He ended up taking some from another room and bringing it up to us later. We requested a late checkout of 2pm the evening we arrived and the associate told us we could have one, we just had to inform the manager in the morning. We spoke to the manager Saturday morning and she said the latest we could check out was noon. This was pretty frustrating. We went for the complimentary breakfast and they had many options to choose from. My husband decided to make a waffle. The batter that came out of the dispenser was very odd. It was chunks and liquid separated, very off-putting. He had to dispense several portions of the batter before something resembling waffle batter finally came out. The sausage and scrambled eggs were tasty and served warm. My husband is a big milk drinker when we get breakfast and the pitcher of milk was empty. He tracked down a staff member and she informed us they had no milk. Another disappointment. Overall, we were not satisfied with our stay. One positive was the staff. They were all nice. The room was nice, as well.

We booked rooms for a softball tournament, and when we showed up, the lady at the front desk said…read morethat she couldn't find our reservation. Then, when we gave her our reservation CONFIRMATION number (confirming 2 rooms) she said she sold our rooms to walk ins despite us having a credit card confirmation of late check-in guaranteeing our room until 7 AM the following day and us calling the hotel the morning of to confirm our reservation. When we got angry and demanded that she figure out something for us, she told us "that's not how it works" and called the police on us. Terrible experience- what's the point of a reservation if they are just going to sell your rooms to someone else? Terrible customer service as when we asked to speak to the manager the lady said she was on the phone with her and that she is the one who said call the police. When we asked for a customer service number she said there isn't one. We stayed at this hotel last year and booked again because we were happy but we will never book here again. Possibly never another Choice hotel. We will stick with Hilton because even if they overbook, they take care of their guests. I would not recommend this hotel to anyone. We ended up staying with teammates on air mattresses in an Airbnb instead of a nice cozy bed. I would never recommend this hotel or their terrible customer service. This hotel knew exactly what they were doing and did it anyway and we were left without a place to stay 2 hrs from home.

Stayed here while we were filming at the Kentucky sound studio, and it was pretty nice. The outside…read moreis a bit deceiving, but the rooms were nice ! I did find a roach the last night in the room unfortunately :(

Decided to stay here last night, and we had a really good experience. The front desk lady very…read morefriendly and helpful. We accidentally booked a single bed, and she happily changed it to two queens. Booking online was easy. Although the rooms are smaller than some of the other hotels/motels, they were clean and met our needs. Bathroom was small but clean. The ac worked great! Every morning, fresh Dunkin Donuts and Coffee are delivered for guests to enjoy for free! They also serve sausage gravy and biscuits, instant oatmeal, juice, and toast. There are multiple restaurants/fast food locations within walking distance of the hotel. If we were in area, would definitely use it again.