We thought we were going to a quaint little B&B type hotel in Chattanooga…read more What we got was an old rundown hotel, with minimal services, bare rooms and extremely noisy. We didn't get the room we paid for and when I said something, she said, that room was blocked off and I mentioned Marriott, her response was "We are not a Marriott, we just let you earn points". She did call around 10:00pm, while we were in bed, and said she could move us to a bigger room. We were already sleeping . The room we got was extremely dark, with old furniture and paint chipping. The bartender in the bar, said he cold make anything, then didn't have what I wanted. Gave me a substitute liquor, which was not even close and made me sick. The continental breakfast was scones, packets of oatmeal, some fruit and some dry cereal. Bad Coffee and 10 tea bags, none of which I would ever drink. They consider this an artsy boutique type of hotel, I felt like we were on "Skid Row". Marriott should cut ties!!!

A wonderfully different and comfortable place to stay in Chattanooga. The rooms are all…read moreindividually furnished with their own specific takes on mid-century modern style, so it's fun to scroll through the options on their website and pick out the feel that grabs you most. I picked the New Yorker room with a balcony. It was quite spacious, with a cozy sitting area, small desk in the corner, very comfortable bed, and a wonderful bathroom with deep soaking tub and huge shower. Note that there is no separate closet in this room (don't know about the others), there is a rack on the wall for hanging items and a luggage rack. The decor items were whimsical and fun and certainly made it a distinctive retreat. There doesn't appear to be central HVAC, so temperature control was via a separate machine that certainly kept the room cool during an autumn warm spell. Matilda Midnight is an excellent, atmospheric lounge with a rotating menu of craft cocktails and a great vibe. It's great fun for a pre- or post-dinner drink. (Or for both!) The service in this small establishment is very efficient and personal; the desk is staffed 24 hours a day. I didn't have a car during my stay, but if you do take one, there is no on-site parking. (There is a lot adjacent to the hotel, but it is specifically designated as not for the hotel.) There is a valet stand out front. The location may not be exactly ideal, depending on your plans while in town. The old train station and several restaurant and shopping options are very close by, but the riverside attractions (Hunter Museum, Tennessee Aquarium, north shore area) would be a short drive or medium walk away. Some of the area around the hotel is a bit down-at-heel. I never felt specifically unsafe on the streets, but depending on your comfort level, you may not want to be on foot after dark on the side streets.

Road tripping to Florida and stopped here for the night. Since we had kids we thought the…read moreindoor/outdoor pool would be good. Pool space is very small for the number of people using and only open until 10pm, would have been better to have open until 11pm. There were no towels out so had to request but front desk person was very pleasant and we received pretty fast. Room was very nice, again because we had boys we selected the two beds and the sofa bed option. We opened the sofa bed but there were no linens in the room for the bed so had to call front desk. Again, Alonna was front desk person and she quickly resolved the issue. Downside was there was a big stain on the mattress of the sofa bed. Looked kinda gross. Breakfast was pretty good; for the egg option - all of the eggs had cheese in them and there were no plain eggs- not great for those of us who are lactose intolerant. Aside from these, beds were soft and people are definitely some of the nicest

Highly recommend this hotels. AMAZING front desk staff. Armando and Jordan were so kind and helpful…read morewhen I was visiting the hotel for the Ironman race. Their generosity and kindness makes me want to come back again.

Loved this hotel. It was absolutely beautiful on the inside. It was in a great location to walk to…read moredifferent places in the city. We went for new years and there was still Christmas decorations around the hotel and city. It was a great getaway.

Great hotel, beautiful premises, welcoming atmosphere. Having said that. The existence of large…read morepet dogs caused concern in such a beautiful place. Loud dogs at night. What a shame.

This was one of the worst hotel experiences we've ever had and absolutely not what I expect from a…read moreMarriott property. On our first night, we went to the hotel's speakeasy to unwind after a long travel day. I told the bartender I only wanted water because I was dehydrated and not looking to drink. Later she started telling me about a new drink they were adding to the menu and said, "Let me make you a drink." I agreed, assuming she was offering it as a courtesy since I had already made it clear I wasn't drinking alcohol that night. When we got the bill, she had charged me $11 for a vodka. That set the tone for the rest of the stay: staff doing the very least to help while making it seem like they're providing excellent service. Then the AC in our first room failed and the room phone didn't work either. We were traveling with our older dog who has a heart condition and cannot tolerate heat. At 10pm, the only options offered were to pack up everything and move rooms or use a box fan. This was our 10‑year wedding anniversary trip and we had to be up early the next morning. There was zero urgency from anyone on staff to find a better solution. The next morning, maintenance told us the thermostats were locked and couldn't be fixed onsite without someone offsite helping. So we had to move rooms anyway. Again, no urgency, no help, no concern. We packed everything ourselves and moved rooms alone. The girl at the front desk was completely useless in this process as well and told us that issues with the AC on the 4th floor were well known but they booked us on that floor anyway to pad their occupancy rate, I assume to influence their online rates. Additionally the hotel is wildly understaffed. Every day we were there only one person was working and handling the front desk, room service and acting as host for the speakeasy. This is potentially fine when there are no issues but when things go wrong, one person cannot man an entire hotel. This is not only unfair to the guests, it's unfair to the staff. The staff was also dressed unprofessionally. One front desk associate was wearing blue plaid pants with chains and a concert tee. THAT is how a hotel is representing itself?? No one wore name tags either, presumably for lack of accountability. Then on checkout day, the hotel had a full power outage. The AC went out across the entire building, again dangerous for our dog. My husband went to another floor to get ice and got trapped in the stairwell because the doors locked during the outage. He and the elevator repair man were stuck banging on the door for several minutes with a housekeeper nearby who didn't bother to check. He only got out because the elevator man let my husband use his phone to callme and I had to go let them out. We then had to drag our luggage down three flights of stairs with no assistance. There was no notification to guests on what was going on, no alarms, and not one staff member helping guests bring their luggage down the stairs. At the front desk, instead of apologizing or acknowledging any of this, the staff member just asked for our room number so she could check us out when the power came back. When I asked if the hotel had generators, she shrugged and said, "Yeah I think we do." Maintenance even needed OUR help to access floors and unlock stairwell doors because they didn't have proper access during the outage. Not one person apologized. Not one person tried to make anything better. It was excuse after excuse, no urgency, no concern for safety and no sense of responsibility. This entire stay was a disaster and an embarrassment to the Marriott brand. We will never stay here again and unless you like wasting your money you probably shouldn't either.

We loved our stay at this cute boutique hotel. It is in a great location to walk to good…read morerestaurants and nightlife. The Chattanooga Choo Choo station is right across the street and the buses are free to lots of spots. The staff take a lot of pride in their jobs. The hotel is quiet at night too. We got a coupon for breakfast because we are Bonvoy members. The lattes and food are excellent.

Great views of the mountains and enjoyed the outdoor pool with a slide. Great breakfast to start…read morethe day. Room was clean and comfortable.

Good-Clean, nice staff, breakfast was good and well stocked…read more Bad-Don't stay in rooms at the low end numbers : I.e 301,401,201 near the end; all you'll hear all night is the freeway. -Sheets did not fit the bed and kept coming off all night. -towels were so thin you could see through them. -pillows were also thin and flat.

I was in town for a wedding and this was the recommended hotel. I'm a Hilton Gold member and I was…read morerecognized as such when I checked in. The hotel is nice and spacious. My room was clean and very comfortable, with a small couch, table and chair. The bathroom was well kept, with plenty of space for your toiletries. However, I was given a room on the second floor that looked out onto the lobby roof and the parking garage. I expected a room with a better view given my Gold status. The staff was pleasant and helpful. However, I found the internet appeared to be spotty at times. You had to reconnect every morning to the internet, which I do not recall this being required at other Hilton properties I stayed at, especially a Curio Collection hotel. In addition, you sometimes had to reconnect while in your room. One day, I went down to breakfast and although I re-checked onto the internet that morning, by the time I got downstairs, it was off again and I had to re-check in again. The parking garage on the property was free (you need to pull a ticket at first), and you get in and out with your room key. However, if you should stay passed your checkout time (like I did for lunch), when I went to use the key to leave the garage, it did not work. I had to repark, go back to the Front Desk and get the key card re-programmed. The gentleman at the Front Desk said the key card becomes nonresponsive at checkout time. I recommend the Front Desk inform its guests of this cutoff so that if you should enjoy lunch there or want to walk around the area before leaving, you are aware of this situation before you walk out to the garage and have to come back in.

The Chattanoogan was the perfect home base for my trip to Chattanooga. The property is beautiful,…read morespacious, and well-maintained, with plenty of room for conventions, conferences, and large events without ever feeling crowded. My room was clean, comfortable, and surprisingly large, with beautiful views of the city. The staff was welcoming, and the overall atmosphere felt upscale while still being relaxed and inviting. One of the highlights of my stay was dining at Forge, the hotel's restaurant. If you visit, do yourself a favor and order the Honey Whipped Feta. The creamy, silky feta paired with sweet honey and served with charred baguette was absolutely delicious and one of the best appetizers I've had in a long time. Between the comfortable accommodations, excellent dining options, and convenient location, The Chattanoogan is a fantastic choice whether you're visiting for business, a convention, or a weekend getaway. I'd happily stay here again.

Second night at this property and so far things have been fantastic. Jo in last night and Charles…read morewas very helpful with unloading our car. Have a huge beautiful room on the 10th floor. Jessica at the bar was super sweet and a great bartender/server. Breakfast was delicious, and have been enjoying my chicken and waffles with rosemary potatoes all day long, even at room temperature.!! Amelia at the front was very helpful. Housekeeping has been friendly. Chris at the bar tonight was attentive Spent the last hour by the pool on a comfortable lounge chair and got to meet some very nice hotel guests. Bed is comfortable. Can't say anything about its location as I have not explored Chattanooga yet NEXT EVENING UPDATE!! Had some issues in the morning that manager Kay took care of before we had a chance to speak to her, and was fantastic at making things right. Again, the entire staff I have interacted with has been very personable, seemed to remember me, although I don't know why(!!!), and shown hospitality that I would expect at a hotel. Would definitely stay here again.!

1- no parking. You are going to pay $25/day on top of your bill if you want to be less than a…read moreblock away from your car 2- no complimentary breakfast of any sort. Not even a discount. 3- black mold in the shower of room 411 on the caulk of the ceiling. 4- carpets are dingy/worn/gross Aside from that, staff is very friendly and accommodating Plenty of other quality hotels that provide amenities. For this price, get yourself a good bed and breakfast. Avoid Indigo.

We stayed elsewhere else but stopped by here and loved it. So beautiful. Great work out area and…read moreheated outdoor pool. Wish we had stayed here!!! Walkable to aquarium and lots od restaurants and shops. Very unusual elevator have to try and def look up. So neat. Loved roof top area ...food drinks vibe service. Def better than Iris rooftop. Food at roof top bar was good. Flavor was excellent but shrimp where seriously over cooked. Cocktails and service were excellent. I will say this hotel was more expensive but better. Get what you pay for

Love this hotel! Sunny at the front desk is the best employee ever. So gracious and helpful always…read moregreeting our entire family with a smile. Rooftop bar has amazing views!! Rooms are clean and spacious.

We had to book this room at the last minute due to another issue with a different hotel (not…read moreHilton), and I'm so glad we ended up here! The staff was very accommodating and had a room available for us the very next day. We were also able to check in early, which we truly appreciated because our son and his friend wanted to swim after they weren't able to enjoy the pool at the other hotel. When we walked into the Hilton, it immediately felt like we were stepping into a real hotel experience--and it even smelled like one! The lobby was clean, beautifully decorated, and welcoming. Once we entered our room, we were even more excited. The room was clean, and the fresh smell of the sheets immediately gave us confidence that the room had been well taken care of. As I normally do, I inspected the room, and I was pleased to see that the sheets were clean, and the floors and tables were also spotless. The only issue I noticed was the shower floor, which appeared to have some staining that I believe may have been caused by cleaning chemicals. Other than that, the room was great. During our stay, we enjoyed the warm chocolate chip cookies, which were a nice touch! I also loved the customer service at the bar. The bartender was so nice and made me two really good mocktails. I also had breakfast at The Grove one morning, and the grits were cooked to perfection! The front desk staff was outstanding. Everyone we encountered was so nice, respectful, friendly, and genuinely willing to help. Overall, we had a great experience and truly appreciated the hospitality, especially since we had to find a hotel unexpectedly. Hilton definitely made a stressful situation much easier for us!

On our road trip, we stayed here for the cheap price and overnight requirement. It sufficed for the…read moreprice - Pros - a bed and a bath. Cons - table light was not working. Bed was confortable enough. No breakfast unless paid more. The shampoo was not filled. Coffee maker was not working. And no microwave even though space was there. The HVAC was weird. Did not cool the room adequately suggesting poor circulation. There are many others close by. Will check those for next time.

I will start with I'm usually not a Hilton person but this hotel may have me changing my mind. I…read moredidn't have any issues. Check in was smooth and the person checking me in was really nice. But what I liked the most.. is that they have happy hour EVERYDAY!! The room and common areas were all clean. They even had an outside deck lounge area. Overall good experience.

I came to Chattanooga expecting the usual hotel math: decent room, forgettable hallway carpet, and…read morea breakfast that somehow tastes beige. Instead, Embassy Suites decided to flex. From the moment I walked in, the place had that polished, easygoing vibe that makes you feel like you made the right call before you even hit the elevator. The environment is genuinely nice, some vintage Volkswagens were on display in the lobby... the kind of space that feels welcoming instead of transactional. The rooms were clean, comfortable, and, most importantly, stayed that way because housekeeping actually serviced them daily. That alone feels like a luxury these days. The location is not exactly the crown jewel of Chattanooga, but it nails the one thing that matters when you're traveling: convenience. It's easy to get where you need to go, easy to get back, and easy to settle in without feeling like you're fighting the city. And the staff? Warm, friendly, and consistently helpful. The kind of team that makes hospitality feel like hospitality. But the moment that won me over was the Little Debbie snack waiting in the room at check-in. That tiny touch somehow said, "Welcome to Tennessee, we speak fluent comfort food." A good hotel gives you a room. A great one gives you a reason to smile before you even unpack. That's exactly what this place gets right. It may not sit in the most exciting location, but it absolutely understands the guest experience. Clean rooms, daily service, kind staff, and just enough thoughtful touches to make the stay memorable. So I came in expecting standard hotel beige and left thinking about snack cakes, spotless rooms, and how easy they made the whole trip feel. Four stars, and yes, Little Debbie absolutely helped close the deal. And the VW's are a nice twist too!