We thought we were going to a quaint little B&B type hotel in Chattanooga…read more What we got was an old rundown hotel, with minimal services, bare rooms and extremely noisy. We didn't get the room we paid for and when I said something, she said, that room was blocked off and I mentioned Marriott, her response was "We are not a Marriott, we just let you earn points". She did call around 10:00pm, while we were in bed, and said she could move us to a bigger room. We were already sleeping . The room we got was extremely dark, with old furniture and paint chipping. The bartender in the bar, said he cold make anything, then didn't have what I wanted. Gave me a substitute liquor, which was not even close and made me sick. The continental breakfast was scones, packets of oatmeal, some fruit and some dry cereal. Bad Coffee and 10 tea bags, none of which I would ever drink. They consider this an artsy boutique type of hotel, I felt like we were on "Skid Row". Marriott should cut ties!!!

I visited the Dwell on Christmas Eve and Christmas Day in December 2025. The staff was amazing, and…read moreTHE ROOM. I stayed in the NEW YORKER room, and the room was warm and cozy. I hated to leave, but will always book this hotel when I am in town.

Highly recommend this hotels. AMAZING front desk staff. Armando and Jordan were so kind and helpful…read morewhen I was visiting the hotel for the Ironman race. Their generosity and kindness makes me want to come back again.

Road tripping to Florida and stopped here for the night. Since we had kids we thought the…read moreindoor/outdoor pool would be good. Pool space is very small for the number of people using and only open until 10pm, would have been better to have open until 11pm. There were no towels out so had to request but front desk person was very pleasant and we received pretty fast. Room was very nice, again because we had boys we selected the two beds and the sofa bed option. We opened the sofa bed but there were no linens in the room for the bed so had to call front desk. Again, Alonna was front desk person and she quickly resolved the issue. Downside was there was a big stain on the mattress of the sofa bed. Looked kinda gross. Breakfast was pretty good; for the egg option - all of the eggs had cheese in them and there were no plain eggs- not great for those of us who are lactose intolerant. Aside from these, beds were soft and people are definitely some of the nicest

Loved this hotel. It was absolutely beautiful on the inside. It was in a great location to walk to…read moredifferent places in the city. We went for new years and there was still Christmas decorations around the hotel and city. It was a great getaway.

Great hotel, beautiful premises, welcoming atmosphere. Having said that. The existence of large…read morepet dogs caused concern in such a beautiful place. Loud dogs at night. What a shame.

We loved our stay at this cute boutique hotel. It is in a great location to walk to good…read morerestaurants and nightlife. The Chattanooga Choo Choo station is right across the street and the buses are free to lots of spots. The staff take a lot of pride in their jobs. The hotel is quiet at night too. We got a coupon for breakfast because we are Bonvoy members. The lattes and food are excellent.

Stopped in here looking for a restroom and stumbled into a speakeasy and decided to grab a bite…read more First off the vibe is super cool. But the best part was the burger and truffle fries! Delicious. I will be back.

We went out of our way to stay here for the ev charging port advertised on their website. There is…read moreNO ev charger here. Hampton needs to update their website! Rooms were clean. Breakfast was sub par. Luke warm food. We won't stop again.

We were passing through the area and stopped in for the night after seeing King rooms available in…read morethe IHG app. Stopped in and the kind young man at the front desk promptly greeted us and confirmed a king was available. First impressions of the lobby and main floor is that it's a been remodeled nicely but it is a bit tight compared with many of the more recently built Holiday Inn Express locations. The business center computer and printer is almost directly across the wall from the front desk. A user would have zero privacy using the computer at this location. The staff member was friendly and accommodating- generously offering two room options- second or fifth floor room. Maybe that is the beauty of not booking in advance as we normally would. We appreciated being given an option and chose the fifth floor so no one would be over us. Both elevators are working and air conditioned. The main hallway on the fifth floor was cool also. Upon entering room 509- it was hot and humid. The thermostat read 83 and was set on 61, cool and fan set to 'on'. It was about 9:00 PM. After moving the fan to 'auto', the unit seemed to be blowing cold air-so we left for a bit to eat. We didn't unload our luggage from the cart to see if the room cooled off while we were eating. On our way out, we spoke to the staff member and he said he could move us to another room if needed. Thankfully when we returned, the room was cooler and thermostat read 73. The room is updated and modern. Appears at first glance to be clean- the pillows and sheets were spotless. Love the double door armoire closet. We've stayed in a lot of new or updated HIE hotels and never seen this design before. The bed is supportive and comfortable, all lights in the room worked. Has outlets and USB ports at each nightstand. Xfinity cable which is a plus. Room also has a microwave, pod coffee maker (all pods left were decaf?!?) and a working fridge. However, the freezer part needs to be defrosted badly. Now for the negatives- which were found in the bathroom after I unpacked our personal care items. Although the towels looked nice white and clean- more than one of them had long dark hairs in them. Then I looked in the tub and there were at least TEN (10) 2-3 inch hairs in the bottom. Very obvious from standing height and clearly from the last guest in this room. Grossed out by the hairy situation is an understatement. We have stayed in A LOT of this brand hotel and NEVER found anything like this before. Aside from the hair, there are also clear plumbing concerns. The most obvious is the long brown water stain under the bathroom sink along the tile. It is no longer leaking- but I took a damp towel and wiped along the stain. You can see from my pictures that it does wipe up- it just hasn't been cleaned. Three strikes for me on lack of cleaning. Also the shower head squeals when the water is running. When you try to adjust it, the pipe from the wall moves with it. Plus it sprays so hard that the too short shower curtain doesn't contain the water and it makes a wet mess on the floor outside the edges of the tub. It breaks my heart a little to find negatives like this at a Holiday Inn Express, especially when it appears to have been nicely updated and modernized. We plan to come back to Chattanooga to visit, but we won't stay here again.

4.1 of 5. We…read morerecently stayed at The Chattanoogan while moving our child into college and chose this hotel due to the Hilton brand's reputation for consistent, top-tier experiences. While our stay had its pleasant moments and the hotel lobby had a lovely fragrance, it also came with several hiccups that made it fall short of what we usually expect from a Hilton property. Upon arrival, our room appeared modern and nicely arranged, but the bathroom shower floor did not look clean. It may have been the material used, but due to visible staining and uncertainty around cleanliness, we opted to lay down a towel before using it. We also encountered a few maintenance issues--one nightstand drawer wouldn't close and had a sugar packet used as a makeshift shim, and the other nightstand was missing its rubber insert. Thankfully, Mike from maintenance came quickly and resolved both of those, as well as got our TV working, which wouldn't turn on initially. His professionalism and responsiveness were appreciated. After a long and exhausting day, we were just hoping to walk into a clean, fully functional room, shower, and rest--but that first night was more about troubleshooting than relaxing. On the second day, housekeeping refreshed the room, but failed to restock tissue and provided only one washcloth, requiring another call to the front desk. Despite emailing earlier, I ultimately had to go to the lobby to use the restroom, which was disappointing. That said, the staff, especially Norma Garcia, were responsive and helpful once issues were raised, and we were comped for as a gesture of goodwill. Take home message: Although the start to our stay was a bit shaky, we appreciate their effort to make things right without excuse. We will plan to stay there again based on Hilton's reputation and staff effort to remedy our first time experience. With a focus of room readiness and housekeeping consistency they could easily earn a higher rating.

I stayed from Monday, May 25, 2026, to Wednesday, May 27, 2026, and my experience was highly…read moreunsatisfactory. (In my opinion:The hotel doesn't look like the pictures that are located on booking. Com) Initially, the housekeeping staff did not thoroughly clean the room. After reporting this issue to the front office, a staff member named James explained that the level of cleaning depended on whether a deep clean or a regular clean was performed. This indicated that the sink, which remained dirty from the morning, was not to be cleaned during the regular service. Additionally, between approximately 1:30 am and 3:30pm. each night, I experienced someone attempting to enter my room by twisting the door knob. On the first night, May 25, 2026, l attempted to report this incident to the front desk; however, management was unavailable, and my concern was not relayed to security or management. On Tuesday, May 26, 2026, I was able to speak with James, to whom I reported both incidents. He explained that the night manager was on lunch and would return by 11:30pm l informed him that we were exhausted and had been out all day, requesting that the manager call me before 11:30am Unfortunately, this call was never received. Around 1:30 a.m., the issue recurred. I contacted Cain, the front desk manager, who stated that James had only left a note instructing him to call me. I reiterated my concerns regarding housekeeping and was told he would contact housekeeping to clarify their responsibilities. Furthermore, I expressed concern about someone continuously attempting to tamper with my door knob each night. My 14-year-old daughter was also present in the room. Cain suggested that I use earplugs, to which I responded that if I had already informed staff about someone trying to force entry, earplugs would not address the safety issue. Throughout my stay, I felt there was a lack of urgency and professionalism. I experienced significant sleep deprivation due to these disturbances.

Definitely a nice little hotel with a great pool and amenities. They have a happy hour at the bar…read morewhere each drink on the menu was $5. Make sure you toast before stepping out to explore downtown. The hotel beds are very comfortable, the rooms are clean, and they smell good. This was just a temporary halt for us on the way down south but would consider staying at this hotel next time.

I wish I had taken more pictures because our experience here was so great. But take a look at these…read moreblack out curtains, amazing considering we were in town for a wedding and we needed the darkness the following morning. From check in to the request for late check out (highly suggest becoming an IHG member) to actually checking out, everything and everyone about this hotel was truly amazing. We were greeted warmly with 2 vouchers for a complimentary glass of wine at the bar. The room was stylish and modern. I appreciated that the AC unit was hidden in a cabinet with openings, I don't see that often. What really did it for me is that the bathroom not only came with the usual hair dryer but also a plug in vanity mirror that I was able to take into the room so I could free up the bathroom for my husband. Bed, pillows and comforter were top notch, no complaints, my husband even wanted to take a pillow home. we didn't!! At check out, Donovan was so accommodating that he made a cup of coffee for my husband because we missed the coffee bar and breakfast. I will 100% stay here again while visiting Chattanooga.

A very nice hotel and we enjoyed our stay there. We were given an upgraded room but it was on an…read moreupper floor facing the west and there was a nasty windstorm that day so we had a constant howling noise in the room and they had to move us to a different part of the hotel which was done quickly and efficiently. Service was excellent. The only negative thing was the cold lobby. The outside temperature was below freezing and the lobby was noticeably cold. A vintage (c1954) Crosley Hotshot motorcar was displayed in the lobby. An unusual spiral staircase was in the middle of the hotel interior which had 4 glass enclosed elevator shafts. Very unique. A tapas and wine bar on the top floor was excellent and the regular restaurant in the lobby was very nice, as well. Highly recommended. Valet parking.

Absolutely stunning property. Beautiful interior, and has a market stocked with drinks and snacks…read morefor your convenience. We valeted and were assisted by Dylan to our room. It was a corner room with beautiful window space and a great view of the strip! Love the backsplash in the bathroom and the handheld shower attachment as well. The heated pool is a great amenity. There's lots of seating as well as a few covered areas with couches and fans. You can also order food directly poolside, and everything was delicious! All of the valets were wonderful, and even gave great suggestions for fun things to do around the area. Definitely would visit again in a future trip

We were tired after 11 hour drive and so very happy to land our exhausted bodies into your lovely…read morebed! Staff was wonderful; very clean. Thank you

The hotel was very easy to find. The lady at check in was very nice. We were able to pick our…read moreroom in the Hilton App prior to check in. However, I still had to show ID when I arrived to get the digital key to the room. Parking is $25 on site, with in and out privileges and accessible by room key. Plenty of parking. The hotel is growing through renovations but it was not intrusive to the guest. The construction noise only lasted till about 6PM. Although the room was outdated, it was very lean and had no odor. No musty scents and water pressure was good. Bed was comfortable, it was not fancy but it is a nice clean hotel.

I will start with I'm usually not a Hilton person but this hotel may have me changing my mind. I…read moredidn't have any issues. Check in was smooth and the person checking me in was really nice. But what I liked the most.. is that they have happy hour EVERYDAY!! The room and common areas were all clean. They even had an outside deck lounge area. Overall good experience.

I came to Chattanooga expecting the usual hotel math: decent room, forgettable hallway carpet, and…read morea breakfast that somehow tastes beige. Instead, Embassy Suites decided to flex. From the moment I walked in, the place had that polished, easygoing vibe that makes you feel like you made the right call before you even hit the elevator. The environment is genuinely nice, some vintage Volkswagens were on display in the lobby... the kind of space that feels welcoming instead of transactional. The rooms were clean, comfortable, and, most importantly, stayed that way because housekeeping actually serviced them daily. That alone feels like a luxury these days. The location is not exactly the crown jewel of Chattanooga, but it nails the one thing that matters when you're traveling: convenience. It's easy to get where you need to go, easy to get back, and easy to settle in without feeling like you're fighting the city. And the staff? Warm, friendly, and consistently helpful. The kind of team that makes hospitality feel like hospitality. But the moment that won me over was the Little Debbie snack waiting in the room at check-in. That tiny touch somehow said, "Welcome to Tennessee, we speak fluent comfort food." A good hotel gives you a room. A great one gives you a reason to smile before you even unpack. That's exactly what this place gets right. It may not sit in the most exciting location, but it absolutely understands the guest experience. Clean rooms, daily service, kind staff, and just enough thoughtful touches to make the stay memorable. So I came in expecting standard hotel beige and left thinking about snack cakes, spotless rooms, and how easy they made the whole trip feel. Four stars, and yes, Little Debbie absolutely helped close the deal. And the VW's are a nice twist too!