Road tripping to Florida and stopped here for the night. Since we had kids we thought the indoor/outdoor pool would be good. Pool space is very small for the number of people using and only open until 10pm, would have been better to have open until 11pm. There were no towels out so had to request but front desk person was very pleasant and we received pretty fast. Room was very nice, again because we had boys we selected the two beds and the sofa bed option. We opened the sofa bed but there were no linens in the room for the bed so had to call front desk. Again, Alonna was front desk person and she quickly resolved the issue. Downside was there was a big stain on the mattress of the sofa bed. Looked kinda gross. Breakfast was pretty good; for the egg option - all of the eggs had cheese in them and there were no plain eggs- not great for those of us who are lactose intolerant. Aside from these, beds were soft and people are definitely some of the nicest read more

Highly recommend this hotels. AMAZING front desk staff. Armando and Jordan were so kind and helpful when I was visiting the hotel for the Ironman race. Their generosity and kindness makes me want to come back again. read more

Spent a few days here on a work trip and really enjoyed the hotel. Many restaurants nearby and right across from the museums with the aquarium nearby. There is a bar onsite as well if you like that option. Friendly people and clean rooms are always a plus. Didn't have much of a view but the regular rooms have plenty of space. Would stay here again if in the area. read more

The property needs updating and cleaning. In addition, the breakfast had more missing items than items they offered. They did offered plenty of sodas on the bfast bar. I cannot recommend this property. read more

Very good experience. The Hilton Honors app is very user friendly and I was able to use points to easily book a last minute trip to Chatt. I was able to confirm the room and request details and later check-in via app as well. I loved how I could use my app as a digital key and remote as well. There is a $10 per day parking fee with convenient on-site self parking. Wi-fi is included and requires only your last name and room number to access. The hotel lobby and rooms are nicely renovated, modern and clean. The bathrooms were really well-appointed with all of the toiletries you may need (shampoo, conditioner, lotion, body wash, mouth wash, shower cap, makeup remover, sewing kit) and also a shampoo, body wash, and conditioner hub on the shower wall. I noticed that there is a small lower shelf in the shower for either placing toiletries or resting your foot while you shave your legs. Love this detail! There is also a hair dryer. We didn't like that the shower entrance is a sliding barn, glass door right by the shower head. Water got everywhere upon entry and there is no way to enter the narrow shower without your head getting soaked. Booo. Hisss. The mattresses were comfortable for all. The pillows? Terrible. Flat and lifeless. The lamps on the nightstands had bases so huge that there was hardly any room to actually use the nightstand. There were also no easily accessible outlets next to the bed, which was a bummer and inconvenience. Other than that, the rooms were nice with a couch in our King room, small desk, and fridge and microwave. The other good stuff? There is coin laundry available for guests to use if they stay longer. The lobby breakfast area is huge, modern and the free breakfast was very fresh and good. There are waffles, french toast, sausage, eggs, oatmeal, pastries, yogurt, muffins, juice, coffee, etc. A nice worker was constantly checking on everything, too. The coffee station is available all day and has hot water for tea bags and hot chocolate. The pool area is also amazing. Fairly shallow inside area with heated water. It actually flows through a plastic partition to the outdoor pool area (also heated) with a waterfall. The only thing it was missing was a hot tub. Otherwise a super cool, renovated pool area that my family loved and enjoyed even in cold December. We would gladly stay in this perfectly located hotel again! read more

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This hotel was booked for me as I was there for a last minute overnight work trip. Let me just say I love the outdoor area. I took full advantage of the fire pit area and kicked my feet up to read on my tablet. the water feature also enhances the space. The rooms were spacious and the bed felt amazing. Breakfast bar was clean with nice food options read more

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This is a premium rate (high $) hotel for Hampton. I am a Diamond member for many years and stay at Hampton for work. Sadly, this hotel doesn't live up to Hilton standards. The staff is ambivalent to your needs. They pay no attention to handicapped requests. They do not give the Diamond greeting packages. The room remote was not there. Self parking is still $10 a night. More issues but you get the picture. I have had 10 times better service at smaller Hilton branded hotels. Maybe time to change. And an hour after writing this we all Had to evacuate for a fire alarm. Sheesh. read more

Hampton Inn & Suites Chattanooga/Downtown - Hotels Near Me - Chattanooga, Tennessee

THE EMPLOYEE WHERE VERY MEAN they made us pay a 50 dollar fine for stealing which we did not do and another 50 for breaking something we didt break the pool is green the hotel is dirty crumbs everywhere the house cleaning doesn't bring you anything you have to go get it. This hotel is so so so bad read more

Location has finished recent renovations. Was able to get corner suite with balcony. Great place to stay. No reservations to stay again. Was really busy and staff mostly unavailable but seemed friendly enough. Included breakfast was well prepared and helpful for our family. read more

Hampton Inn & Suites Chattanooga/Downtown - Sunrise at Hampton inn Chattanooga - Hotels Near Me - Chattanooga, Tennessee

Recently stayed 2 days at this Hampton as we were in town for our granddaughter's college orientation. We have stayed here before and had better experiences during the previous stays. The continental breakfast has went the "skimpy" direction of the low end hotel/motel chains even though the room rates are amongst the most expensive. The fresh fruit that this Hampton used to serve was absolutely great but they do not serve it anymore, and as stated, the offerings were the typical cheap items. Room was not freshened nor bath towels and washcloth's picked up and resupplied. My wife called the front desk and was disconnected after one man answered, it took over 10 minutes to finally get another man to answer. They offered no reason or apology, or to offer to bring some fresh towels and washcloth's up to the room. instead said we could come down to the desk and pick some up. Poor customer service there! Nice location, but declining amenities and customer service for a fairly hefty price! read more

Beginning in 2015, I have enjoyed this hotel but coming back after Covid things have taken a quick turn for the worse. (Even with the renovations) Upon entering the room, the new decor was a refreshing change but I quickly broke out in hives and had breathing problems caused by the construction dust. I understand not everyone will suffer with the same allergies as I, however that is only where the troubles began. No hand soap is available and I was told it is on back order until July and they could give me bath gel to use. There wasn't a coffee maker or coffee in the room and when I returned to the front desk I was told someone would bring everything up. But when they knocked in the door I was handed just the coffee maker. No cups, coffee, etc. Both the pool and bar are closed but no where is this mentioned when making the reservation. I finally had to make the decision to check out of this hotel and get a new room at the Hilton Chattanoogan hotel due to the allergies and frustrations. The front desk clerk became rude and made snide remarks to the point of saying my room was far from the construction. All of the rooms still have construction dust. The elevators are cover in dust. It's in the air. Even the manager herself admitted the dust was setting off the smoke detectors. My room was not in some protective bubble and felt the statements were unnecessary. read more

Excellent service and a really nice hotel right in downtown Chattanooga. It's literally a 5 minute walk from the TN Aquarium! I knew nothing about the Hampton Inn & Suites and their Chattanooga location, so when we arrived for a 4 day weekend visit, I was happily surprised with the appearance, both inside out, and customer service. We arrived around 2 pm and our room wasn't ready, but when we asked if there were any places for lunch, not only did they recommend a few places, they gave us info on their shuttle to take to those restaurants (we walked) and gave us a 15% off coupon to one of the restaurants we ultimately tried. Very cool! Our room was pretty spacious, although not a suite, and had hard wood flooring, a first for me. At the lobby there's a mostly outdoor pool, with an area you can hop in from the inside of the hotel, which feeds to the outer portion of the pool. There's also a gym on the lower level, complimentary breakfast, and coffee all day. Cookies seem to be rolled out after 4 pm. The best part about this hotel may just be its location. You are literally walking distance from the Tennessee aquarium, and the riverwalk. Plenty of restaurants are just a block away, and because this is a very walkable city, you can simply park your car and walk around exploring downtown. This hotel is also just a left turn to the interstate but because the hotel is lower than the interstate, you don't really hear the cars. Parking is not free. It is $10 each night with two lots, one accessed by the guest lot, and the other requiring your hotel card for access. Each night we were able to find parking, so I don't think you'll have problems finding a spot! I really enjoyed my stay here at the Hampton Inn in Chattanooga, and if you're looking for a nice weekend getaway, you might consider checking this place out! read more

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We'll never stay in this hotel again. It is our 15th anniversary and we wanted to celebrate big so we chose this hotel based on their website. Their website shows they had a pool and when we got here it was empty and closed. They should post this on their website. We were very disappointed. We asked for a accessible room and they just gave us a regular room. For the price we pay for this hotel they also add an additional fee of $10 to park each day, it's gouging at its best. The one saving grace is their mattresses they sleep so well. The breakfast eggs were definitely disappointing, because I could tell they were powdered eggs. They didn't have any waffles. They are so worried about COVID-19 but every guest was touching the toaster. When we stayed at the Hampton in Kentucky a year ago they offered snacks around 6 PM. This place, nothing. Here's a picture of the snack we got in Kentucky. They said, "It was because of Covid" however, the hotel in Kentucky was under Covid restrictions also but they figured out a way to supply us with a snack safely. They did give us a couple of bottles of water and two small cookies. I pacifically stay with Hampton because of their service this one needs to go back to the drawing board. read more

Hampton Inn & Suites Chattanooga/Downtown - Our snacks in Kentucky OK - Hotels Near Me - Chattanooga, Tennessee

I travel for work and have stayed in plenty of Hampton Inns. This one is the nicest one yet. Located in the downtown area, this hotel is walking distance to the Aquarium, Lupi's Pizza, the East Bistro, the Majestic 12 Cinema. As you can see, its real close to all the attractions. The hotel is super family friendly. They offer a 2 queen size bed room. We got upgrade to a queen suite and it was nice, roomy and spacious. The hotel has a fun pool area with a water fall from the pergola. All the kids loved it. If you have young ones, this should help keep them occupied for at least a few hours. The seating around the pool is also modern and resort like. The only downside is the $8 parking per day. read more

Hampton Inn & Suites Chattanooga/Downtown - Trendy breakfast area - Hotels Near Me - Chattanooga, Tennessee

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These 5 stars are for Lauren's customer service. Our travel plans went awry and we had to switch our reservation to Knoxville. I used the new text message lever to reach out, explained my challenge, extremely stressed and after explaining, was treated like a VIP (I'm a nobody) but Lauren made my associate and me feel like a somebody! It's very rare these days to be treated so well when plans change at the 11th hour with no questions asked especially with such sincerity and willingness to help. I will most definitely book my return trip to stay here and let my colleagues know. Class Act A+++ Lauren and Hampton! read more

Great Hotel! Great Service! I'll definitely stay here again in the future. The hotel was clean, the staff was friendly, and the amenities were great. Thanks! read more

So it's my birthday and I made a reservation at this hotel. They provided excellent service from start to finish. Lawler checked us in with an amazing smile and treated me like I was family. She was extremely busy and short handed (she was alone), and still continued to provide great customer service to everyone, read more

Not even sure how to put this into words. This was the absolute best experience we have ever had a Hampton Inn. We didn't have a reservation so we just walked right in. We were greeted right away and walked away from the desk with a suite on the 5th floor. We booked for just one night but quickly extended that to a 2 night stay. That room was perfect. A king bed with a balcony that looked out to the hills in the distance and the Discovery Museum across the street. We spent a casual evening investing in the hotel bar which was perfect for a relaxing stay. Of course the breakfast buffet was great as always. A special shout out to the General manager Scott. He was one of the nicest most helpful people we have ever encountered in our travels. We will definitely be going back to this hotel. read more

Don't stay here. You have to service your own room. The staff is friendly, but their mantra is "I'm sorry, but......". The junior suite only has a couch to sit on - no table or additional seating - there were four of us in the room so we had to sit on the beds. One positive note, they have a decent breakfast available. I'm sure there are better places to stay. read more

We thought this was a great hotel and we were happy with the location. I drive a chevy Silverado and was able to park in the garage. I recommend parking on the lower level as it doesn't fill up as fast. Reason for 4 stars. Mirror needs replaced in our room, exhaust fan didn't work, and bath room door did not shut. We also felt the noise level in the morning was a little high. Doors slam very easy. All in all, was a great stay and we enjoyed it. read more

We stayed one night in this Hampton inn. There was a cheerleading competition going on at the convention center that same weekend. It was INSANELY crowded. So crowded that when we arrived to check into the hotel, we were told that there were no parking spots available on the property and that we would have to park across the street. We didn't feel safe leaving our car across the street in some lot overnight so they let us park in a handicapped spot (which seems incredibly wrong as well). Hampton inn -- Why did you book so many people to stay during a pandemic that you do not have enough parking on your property for all your patrons? They did say "and because we don't have any parking we will go ahead and wave the parking fee" well thanks ;) Check in was fairly smooth. We arrived very late (because it took us forever to park) and asked for a late check out and we were told we were not able to check out any later than noon. That seemed very strange. The room itself was okay. Once again, they filled this hotel up so they had to give us a handicap accessible room. It's not a big deal because a room is a room. I just felt bad using it in case someone actually needed these amenities. The room as clean. Tv had decent channels. Bathroom was spacious. The mini fridge was SO loud. Walls were very thin and you could hear everyone roaming the halls and using the bathrooms. A very dorm like feel. Nothing wrong with the room at all. My biggest gripe is this: if you're looking for a hotel that is trying to stay safe during COVID -- this hotel obviously is not it. If you think they are spacing rooms out and limiting people, they are not. They filled their rooms to max capacity. Hallways were filled and the elevators had lines (take the stairs). Patrons were "required" to wear a mask but didn't in the hallways. It wasn't enforced at all. There were birthday parties and what I believe was a baby shower being held in the meeting rooms adjacent to our room. I felt super unsafe here when it came to covid safety procedures. Now, maybe this isn't an every weekend occurance, but it still made our stay unenjoyable. read more

My idea of a fantastic hotel experience does not begin with a 30 minute ordeal of finding a place to park just to check in....with a traffic jam in the tiny garage area...a gate that is inoperable...and a front desk staffer suggesting as a last resort to park in a handicap spot, with the relief of knowing that she "won't tell anyone". Once we checked in and someone had finally made amends with the parking gate, we were able to check out the hotel itself. It is really nice - not what I expected for a Hampton Inn. I travel a lot for work and have to say that I would much prefer staying here than any of the Marriott brands I typically stay at (Courtyard, SpringHill, or a true Marriott). The room finishings were modern and clean, and plenty of outlets for plugging in. We somehow ended up with a Suite, so we had a really fantastic balcony to overlook Chattanooga and people-watch. We had 4 in our room, and the space we had made it very comfortable for us. Breakfast in the morning was great, they had my favorite - oatmeal - with all the trimmings. The hotel must have had a full house because we couldn't find a place to sit and eat our breakfast. The most annoying part of this hotel is the elevators. We did a lot of coming in / out of the hotel, and at times we waited up to 10 minutes for an elevator to arrive. Also, the cleaning staff uses the guest elevators to transfer floors, so since we were on the highest floor (6) this meant we often got stopped on every floor going down. I could definitely see myself coming back here, but the parking and elevator situations are enough for me to see what else is available in the area next time I visit. read more

You won't go wrong with this Hampton Inn: -- central location within walking distance to a number of downtown attractions and restaurants -- well-appointed rooms, larger than most Hampton Inns -- convenient self-parking. ($8 per day.) -- indoor/outdoor pool; with fire pits and comfy seating -- free breakfast (the same as other Hampton Inns... but better fruit!) -- coffee available all day, with cookies at night -- real friendly staff -- a short walk to the free Chattanooga shuttle There's a certain consistency within the Hampton Inn chain -- comfy beds, fluffy duvets, decent bathrooms -- but this branch is better than most. read more

When the Double Tree is booked I go across the street and vice versa. During season (now) it is always pot luck at reservation. This is a very nice hotel as far as the rooms, however add the whole picture it is overpriced. On average it is $10.00 less per night than the Double Tree, which quite frankly is crazy. Parking, lower level is tight and if the hotel is booked, which is most of the time and you are a late arrival? You may end up outside and not covered (sucks if raining) or may end up in the garage where? Double Tree! Also, if you do get a space it is $8.00 The largest deduction is the breakfast area. One toaster folks, yes one. Now that is fun during a sold out morning. Also the seating area looks large but if it sold out, again most of the time, just go over to where? The Double Tree or 4 blocks to the Blue Plate. In short I stay as listed above, the rooms are cool, it is clean, has a cool indoor outdoor pool, but overpriced. It's convenient yes, but there are better prices on Chestnut. read more

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Considering our history with hotels and accommodations on this particular family getaway I'm doling out the 5-star max for this Hampton Inn. It's a conditional 5-stars but it's 5-star nonetheless. Everything was clean, everything worked, they made an oversight/miscommunication right with no extra charge to us, and made us feel at home and secure. The young lady at the desk, Yasmine, was perfectly polite and hospitable, and took care of us and our needs. She gets high marks for being so helpful on this stay. The kids enjoyed the pool and we all enjoyed the great location. SO many good eateries and attractions close by. Parking does cost extra, so that's the only thing that I can mention which might miff folks a bit, but it's downtown so that can happen in some cities. read more

Hampton Inn & Suites Chattanooga/Downtown - The main entrance and courtesy desk. Right across the street from the Creative Discovery Museum. - Hotels Near Me - Chattanooga, Tennessee

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Nice hotel with convenient location, but there were a few things to note. - Parking here is poorly set up. Plan ahead. - There was a distinct ring around the bathtub. Eww. - On the headboard of each bed was a post-it note saying "Duvet cover and sheets changed for your comfort." Glad to know, but that's kind of a weird way to tell us... - We had an incredibly hard time figuring out how to turn the tv on! For all that it was seemingly a point-and-shoot remote, something kept misbehaving. It took three people 5 minutes just to turn on a television. - Hampton's toiletry products (shampoo etc.) do not have a pleasant scent. In an age when even the basic hotels have fancier amenities of this sort (we stayed at a Holiday Inn Express the next week, where their supplies come from Bath and Body Works), they could really do better. - the hot breakfast was utterly forgettable. In fact, forget it and get something else. The waffle was the only appealing offering. Most everything about the room itself was fine, bed was comfortable, which is the most critical aspect, but on the whole it was just a satisfactory experience. read more

Arrived to the hotel, I was told the room is ready and clean, when I entered the room I discovered the Commode was filthy, I asked the front desk person to send housekeeping to clean it, we left the hotel when we came back after 2 hours the commode still filthy. The furniture in the room looks bad, I am Helton Diamond member, never again will stay at the hotel. read more

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Not going to lie it was the worst Hampton I have stayed at. Room was missing the clean sticker, no hand towels, the shower drain was clogged and the beds didn't have mattress pad covers. Hallway carpets were dirty the entire stay. Parking was tight for our mid size vehicle. read more

Although the staff and service was good, the hotel suffered from a towel shortage, the breakfast is not that great and the hotel is a little dated. It was however centrally located... just a hop away from Lookout Mountain. There's a children's museum across the street and tons of spots to eat nearby. read more

We picked the Hampton Inn because it was in a central location for us to walk to restaurants and attractions and had free breakfast. Parking was $10 a night which isn't bad at all considering you had to pay for parking anywhere you went in downtown Chattanooga. The location was also pretty safe. Hubster and I walked back to our hotel room way after dark and didn't run into any trouble. Our room was clean and appeared to have been renovated. The bedroom was large and spacious. It didn't offer that warm and cozy feeling I'm used to when I stay at a hotel. It's very modern and lacked warm accents. I loved that it was not carpeted, but at the same time it felt uncomfortable to walk around especially after a long day of trekking about the city. The bed was very comfortable and I wouldn't mind sleeping in it again. I had issues with the bedding though. The fitted sheets that were provided for the king size bed were too small and kept coming undone. We called the front desk for new sheets and had the same issue with the new ones after we changed them out. It was rather annoying to deal with during the middle of the night. Our room was facing the pool and you can hear the screams from other hotel patrons who were horsing around the pool. I don't think this was due to the location of the room itself, but the other guests. Breakfast your average waffles, muffins, fruit, bagel, cereal, oatmeal, and premade omelettes. Nothing super exciting, but got the job done. I really like that the hotel had a tea/coffee/hot chocolate bar that was available throughout the day. We popped down for tea, coffee, and hot chocolate throughout the day. At one point they had some cookies set out! read more

I have stayed here twice and have been pleased both times. The first time was about 18 months ago and the other time was a month ago. The rooms have been upgraded and they now have a bar there. We didn't use it, but it appeared to have a decent selection. The location is convenient and parking is easy. Because of snow, we changed our nights a bit and there was no charge. In fact, when we arrived we found that we had been upgraded to a king suite. It was big and clean as Hamptons are 99.4% of the time. I will stay here again when in Chattanooga. read more

I was working in Chattanooga and stayed at this Hampton location in Downtown Chattanooga. It is centrally located within walking distance of several good restaurants, the Downtown trolley station, and bars. My room was clean and comfortable. Paid parking is almost a requirement as many of the municipal lots are not secure. read more

the digital key only worked on room. couldn't get into parking lot - got locked out in rain. very angry.

Very clean, great staff. We came during the pandemic, so we didn't interact much with the hotel folks. But, the interactions we had were all very pleasant, and they were very helpful in recommending some local joints read more

I stayed here last weekend for one night for a little weekend getaway with my boyfriend. The hotel is very conveniently located downtown, walking distance to a lot of places- especially the river front. You do have to pay $8 for parking so keep that in mind. There is ample garage parking though. This is a very well kept hotel, the room was clean and the lobby is beautiful. There's also a really nice pool and garden area out back although it was mostly full of kids the whole time (pretty noisy). Unfortunately it was pretty loud at night - I totally understand the hotel can only control this so much, but you can hear basically everything from the hallway in your room. I did call down to the front desk in the middle of the night about a woman talking on her cell phone literally outside our door, they said they would take care of it right away but before they could come up she went back in her room. Overall this is a nice, clean and comfortable hotel. We only stayed for one night, and honestly I wish we had looked at somewhere a bit cheaper (we paid $160) since we hardly spent any time at the hotel. read more

Hampton Inn & Suites Chattanooga/Downtown - Outdoor pool/garden - Hotels Near Me - Chattanooga, Tennessee

A solid 5-star review, and here's why. * A great indoor-outdoor pool, plus fire pit * A selection of local beers * A giant pile of cookies, even at 7:00 PM * The staff provided us a local map Yes, it's the small things! I spent 160 nights per year in hotels and for the most part, most are 3 or 4 stars, especially with Hampton properties. This location raised the bar, the room was perfect, including an upgrade and the staff was very friendly. read more

We stayed here for a week during our family Spring Break trip this year. I picked it for the great reviews and central location. We paid for their largest/most expensive room type (a corner suite with 2 queen beds). We didn't have a choice of rooms when we checked in, since there are only a few of this room type to begin with, and we were placed on the 5th floor (of 6 floors total). The room itself met our size expectations. Despite being called a suite, it's really just one large room (which we knew when booking), but it worked for our family with the kiddo on the pull out sofa bed. The only (big!) problem with the room was exterior noise. Because of the 2 glass doors out to the corner balcony, there was a tremendous amount of road and construction noise all day and night. The hotel is in a great location for tourists, but being on top of a busy intersection, right beside a major highway, meant that this room had a LOT of outside noise. I spoke to the front desk about it, but he just offered ear plugs. They really need to replace the doors with thicker ones, better seals, etc. The indoor/outdoor pool was nice. I especially liked all the comfortable outside seating. The only downside was that since the indoor and outdoor pools were connected, the whole thing was shut down when there was a storm in the area. Hot breakfasts were the same as other Hampton Inns--a limited rotation of hot egg and breakfast meat selections (all pork except for turkey sausage one day), waffle station and a variety of other breads, fruit, oatmeal, yogurt, etc. The breakfast area is rather small for how busy this hotel is (staff said it is always like this) so plan to come down early or you'll have to deal with a very crowded food area and possibly no tables left. There's an adjacent parking lot which is $8/day with in and out privileges. You can walk and/or take the free electric bus (very close stop to the hotel) to lots of things; we didn't drive at all several of the days. If you're traveling with kids, nearby must-sees include the Creative Discovery Museum and the Tennessee Aquarium. Many restaurants in walking distance as well. All in all, I'd recommend this hotel primarily based on the great location--IF you can get a room that doesn't face the street. I'd skip the corner balcony room next time too. We didn't really use the balcony--it's pretty much just a view of the discovery museum and the highway--and the noise level is ridiculous. read more

Will not stay here again . The noise from the street was so loud . We did not get a good night sleep . There was so much loud traffic , honking , cars peeling out , loud mufflers . Also walls are super thin we could hear our neighbors conversations. read more

Day 1....Sunday....The rooms were not ready until 3:30/4:00. The man at the front desk acted like he was more important than anyone else with an attitude. The rooms obviously had not been cleaned. The desk had dust all over it with stain underneath the desk. Ok so my friends had a room 4 rooms down from us. That room was NOT clean either. So we just go to sleep. Their wallpaper started peeling from the wall onto the bed at 2:30 AM with a 2 year old sleeping in that bed. The wall and wallpaper was moldy also. Can we say health hazard? So, at 4 am dad goes to the front desk... no one there... keys in the cash register just waiting for someone to open it...finally found a guy at the pool. He was sorry and gave them another room. So, they go to their new room and it was filthy.. hair on the lamp...red blood looking stain on the wall...the pullout sofa was broken..... and dust on the desk like it had not been cleaned for weeks. So dad went back downstairs and told the front desk guy it was not cleaned and about the stain. Well the guy pulled out a cleaning bottle and put it on the desk. Dad asked are you gonna clean it? He said well...I can. Dad just took the bottle and said he'd do it himself as a guest. Remember 4 AM!!! Dad spent 1 hour cleaning the room. Oh and the stain.... the front desk guy said it was probably not blood. Probably just BBQ sauce!! Ugh. Beside the point right? It was dirty. So dad asked if he could speak with the manager about comping the room or something. Well no...the manager would not be in till Tuesday and he could not do anything. Ugh. Well Tuesday comes and he speaks with the manager about the cleanliness. He said he had been in this business for 30 years and sometimes rooms are just dirty!!!! Really?!?!?! Pretty much said that's just how it is. REMIND you: COVID-19 is still very active!!! Everything is supposed to be extra clean by CDC guidelines. Not at Hampton Inn Downtown Chattanooga, TN....sometimes hotel rooms are just dirty....managers' words!!! Day 2... we stayed out most of the day, however, when walking back to the room, we noticed 4-5 bags of TRASH in the ice/vending machine room. Just disgusting!!! COVID-19!!!! Day 3 ... we walk out to go eat breakfast. When I walked out of my door and looked to the right, housekeeping was at the end of the hall playing on her phone. I even had time to take a picture. So, we all check out returning the keys to the desk... ask for a receipt. No ... they canNOT give a receipt bc we booked through hotels.com and they are not given permission to access that information. I travel a lot and use hotels.com. I ALWAYS get a receipt. Next..So I had to pay a $50 deposit when I checked in to the hotel. Parking was also $20. So I am thinking that I should get $30 back on departure. I asked when I would get that. The manager said ... well, when the bank releases it and you will get $50. He said the BANK chose to take $70--- $20 for parking and $50 for the deposit. I would have thought they'd take $50 and deducted the $20 right? And return $30. Now, they could not access the money I spent for the room bc they didn't have permission from Expedia/hotels.com guests, but they could charge my card for $50 and $20. I thought at the end of the stay I would get a total receipt, so I declined my receipt for deposit and parking at check in. Little did I know that my reservation through hotels.com would prevent the hotel from accessing my account. I am so disappointed in the way My friends and I as paid guests were treated and the cleanliness of this property. read more

Hampton Inn & Suites Chattanooga/Downtown - Housekeeping on phone - Hotels Near Me - Chattanooga, Tennessee

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Our choir came here and there was some mixup with the reservation so we waited in the lobby for an hour which was annoying. However, Everything after that point was wonderful. There was always hot coffee and delicious cookies and the staff was very kind. The pool was a fun indoor/outdoor one and was nice and warm. It was chilly outside so the fire pits were awesome and were a great place to hang out. The bed and pillows were very comfortable and the room was clean and modern. I enjoyed my stay. read more