Stephen is a great person. I haven't buy anything from them but I learn quite alot from the initial…read moreconsultation.

J auto body did an amazing job with my truck, you would have thought it was a brand new truck. J…read morealso did gull detail at no cost, compared to what the truck look like before to looking now like a truck just pulled off the lot, I recommend JJ auto body for any auto body and mechanic work.

The Quality and Value for my buck was definetly worth it, Enrique updated and kept me informed. I…read moredidnt have to bother them at all, they truly know their stuff at Bimmer Motors Group I couldn't be more satisfied! I don't usually write reviews, but I had to for this one. After taking my car to several different shops (even ones that ran multiple diagnostics), no one could figure out what was really wrong. It was super frustrating -- until I brought it to Bimme Motors Group. They actually got to the root cause of the issue, explained it clearly, and fixed what everyone else missed. My car is finally back to running perfectly, and I'm driving again without the stress or anxiety I had before. You can tell they genuinely care about getting things right, not just guessing or patching up problems. I'm so grateful I found them and will definitely be back if I ever need service again. Highly recommend!

great service center for BMWs. Staff are friendly and honest about what needs to be done.read more

I recently made the switch from a Range Rover to a Mercedes-Benz GLE, and at first, I thought the…read moredecision would be difficult. I went in just to explore my options, and I had the pleasure of being assisted by Carmen Salcedo. I was very indecisive (I'm a Libra- I can't help it), but Carmen was incredibly patient. She never rushed me and encouraged me to test-drive every option until I found the perfect fit for me: the GLE350. The entire purchase process was smooth, and I left feeling genuinely happy with my decision. Before I drove off, Carmen introduced me to Tyler, who gave me a thorough tutorial of the car. Tyler was extremely informative and kind, which made me fall more in love with my purchase. Overall, I had a great experience and would absolutely recommend Carmen to anyone looking for a stress-free and supportive car buying process.

Adam from the service department has been truly amazing. He has been professional, responsive, and…read morehas done a very good job helping me through the situation. I really appreciate his effort and customer service.

One of my favorite things is Getting complementary coffee at the lounge. It's the only place I go…read moreto bring my BMW for service. I needed my car detailed. I recvd a coupon for deluxe detailing so why not take advantage. It was packed today, I guess post COVID everyone us bringing their cars to be serviced. I always enjoy my complimentary coffee at the lounge n grab a water on my way out. Unfortunately there no shuttle to the train station. The staff is always very friendly n courteous.

Simply awful service. Go to ANY other dealer...sadly this is the only one in Manhattan. I…read more"chatted" with a representative in Service with a question. The "person" said someone would call me. Six hours later, nothing. I called. Person who answered barely spoke English and could not answer my question. She said she'd find someone to talk to me, and I got someone's voice mail. The worst. OH, and this is THE most expensive place on the planet to get your car serviced. I brought my BMW in, they gave me an insane quote...when I balked they lowered the price over $2.000 by "sharpening a pencil".

The best!! Jason and Steve in the sales department were polite, knowledgeable and most importantly…read morefor me not pushy sales people they listened to what I said and were able to find me the perfect Jeep

The worst dealership ever I specified what I needed done and they didnt do anything. their worker…read morecrystal provides the worst service ever they didn't notify me about picking up my car. I would never go back there i suggest to anyone to find a diff dealership then coming here.

I just drove away with a brand new Tiguan SE, 2026. My experience with this dealership was as…read morepositive as it could be. The entire team, from sales to service to finance, is courteous and straightforward. Very little sales talk; I sensed the team was really trying to get me into the right car for me. A special shout out to Sales Manager Jeff Isaac Hodge who found me the best pricing in the Tri-state area (I tried 4-5 dealerships around town) Jeff put their best foot forward out of the gate. His partner Michael Ramos brought me out on a test drive up to GWB and back, and briefed me on all the ins and outs and bells and whistles of the new Tiguan, of which there are many. He's a real car guy and a wealth of knowledge. A great team to work with. Moreover, it's a beautiful and very comfortable dealership, very guest friendly. Call up Jeff and Mike and buy a VW!

Customer service is really bad, tried making an appointment they didn't even take my name down.read more

I stopped in here to buy a Toyota…read more First off, it's a cool entrance, going up 3 floors to the showrooms which are walled off glass Lexus and Toyota stores. Very slippery when wet, though, so not sure how they handle rain/winter weather.... The center area for doing paperwork and dropping off/waiting on car service is large, and they have some water (bathrooms inside the showrooms though). The Toyota has a lot of salespeople, and remember if you want to do a test drive, bring license and come before 4pm. It's a lot of waiting, honestly. They have water, a coffee machine, but the showroom was quite warm and humid.. cooler to wait outside in the Omotenashi sign area (but that has more car exhaust & associated car smells). A small popcorn machine that had burnt popcorn. I stopped in to do my down pay and hold the car, came back with more docs and a check for the remainder of the downpayment another day. They do want to sell the cars, so I get the pressure to come in quicker. The tax, registration and license plate work they can take care of for NY and NJ, no issues there, finance manager took that info and call you back to pick it up. They have a guy that will turn on the car and look at it if you want to trade in a vehicle. Lowballed compared to Carvana or other services, but convenient? Yes. No hard sell from the finance manager on extended warranty or service contracts, which is nice, they were roughly in-line with other area service and warranty contracts, but more expensive than if you were to go to Delaware or Pennsylvania. Do double-check the cars, though, when you buy it. Mine was missing mats and a bunch of other things like the second key (chip shortages) - they ordered them, so that was good, but the tires were low on air and my gas was only half-full, so I'll get another tank later when I pick up the car. The battery also died on me on the first day, so they came out to jump the car, and then bring it back for a full inspection and replace with a new battery, so props to them for taking care of the issues when they have popped up. Is it the smoothest Toyota experience I've had? No, and also a lot more waiting than my prior cars. Yes, documentation fees. Not much in the way of negotiation - people still want Toyotas, so no reason to do much in the way of discounting right now. Jeudi and the manager did reach out to right the challenges with the new car, though, so that was helpful, and Jeudi was a patient man when doing everything from getting the vehicle ready (and checked again after the battery issue) and then also dealing with things like getting the old license plate off the car (pretty rusted on), etc. As of today, about 4 months later, I'm still waiting on getting the full set of mats for the back of my car. =\

Appointment for Emission test was at 1:00 pm. Waited more than three hours for completion of…read moresomething that normally takes 45 minutes. To make up for this poor service , they have someone serving pastries and beverages while you wait and wait and wait. Oh I forgot to mention I was also charged about $140 dollars to replace a $15 dollar light bulb. In summary, stay away from this place, service is poor and overpriced and at times dishonest. Read the other reviews, dont take my word for it. I will not be returning here. Also look for your self at the meaningless replies from management ( here and on google). In my opinion its fake damage control.

Just got my brand new Mazda CX5 from Inga @ Best Buy Leasing. She is the most helpful,…read moreknowledgeable and patient person i know. She was patient with my craziness of choosing a car, gave great advice and was quick on getting me exactly what i asked for. She even got me the best price and the car was there withing 48 hrs. Thanks again a million times

This is the second time I leased from BestBuy. Mike is always quick and let's me know the current…read moreofferings for July 4th. I received the quote for the Rogue with the specific color in mind on 27th of June. The color I wanted wasn't available in the NY area, he dug around and got one from PA. Literally within 3 days (on 30th of June) he had my car ready to be picked up. Everything was fast, easy and no hassle. (Beside the near 1-hr trip from my workplace to the pick-up location. Gives me plenty of time to properly say good-bye to my current/past car and get emotionally ready for the new one!) He is definitely my go-to guy for leasing a car. Thanks a lot, Mike!!!

Excellent service- this branch is very professional and efficient. I was helped by Shaun C. who was…read moreresponsive to my needs and resolved my issues where another branch left me hopeless. He went above and beyond to give me unsolicited comments on other things noticed and left his contact to reach out if I were to have any further issues or questions. This is the type of service customers want.

"Fantastic service--thorough inspection, great communication, warranty work handled smoothly, and…read moreeven a quick wash. Couldn't be happier!"

This review is for their service department. My car could literally die in their driveway and I…read morewould pay to get it towed elsewhere. Worst service I've ever had, which is saying a lot since I once had a car serviced and they forgot to tighten the lug nuts on my wheel (looking at you Hillside Honda...). I love Volvo and have never had a bad experience with any of their service departments, but Manhattan? Terrible experience. And the manager, Dallanara? How/why she still has a job is remarkable - she's either a liar or painfully incompetent. Never again.

I would strongly caution anyone considering leasing or purchasing a vehicle from Volvo Cars…read moreManhattan. We leased an Volvo EX90 in July, and it has been nothing but a frustrating experience ever since. The vehicle has already been in the shop three separate times for major issues, including being unable to charge or operate properly--completely unacceptable for a brand-new electric vehicle. The technology is unreliable at best. The system is consistently glitchy, and the Bluetooth connection rarely works, which defeats the purpose of a modern, tech-forward car. Today was the final straw: one of the windows stopped working entirely and is now stuck in the down position. Equally disappointing is the service experience. It is extremely difficult to get a service appointment in a timely manner, and loaner vehicles are almost never available--even when the car is inoperable. For a luxury brand, this level of customer support is simply not acceptable. Between the ongoing mechanical issues and the lack of responsive service, this has been an incredibly frustrating and inconvenient experience. I would strongly advise others to think twice before leasing or purchasing from this dealership.