This is the absolute worst place to buy a car from. They promise so much and don't do any of it and no one knows anything is this building. No department knows what is going on with the other one. The manager has been supposed to call me for 3 weeks and no one has called me back and every-time I call up here to talk to a manager he's never here. I am so done with this place. DO NOT BUY FROM TOYOTA OF DOTHAN! read more

I understand nobody likes to read long reviews, but I've got a lot to say about Toyota service, and it ain't good. Just got back from Toyota of Dothan after scheduling service at their earliest time slot-4:00 PM. I told the service lady that my truck, a 2023 Tacoma, continues its loud squeaking noise. Anyone who has been in my truck knows it's louder and squeakier than the Beverly Hillbillies truck. I had Dothan Toyota look at it months before and they told me "all trucks squeak, now be on your way." She asked if I was planning on leaving it, since it was too late to diagnose this issue. She then says you must have made your appointment on line. You should have called. I said nowhere does it say that on the website, and I explained in my problem description exactly why I was bringing it in. I said I'd be glad to leave it with you if you'll give me a loaner. I drive 60 miles there for an appointment and I want it looked at. Then she had to get the other lady who is the manager to explain that they don't have any loaners left, but I can rent a vehicle from them. Here's the issue with Toyota: , and probably all dealerships: they are your best friends when you are looking to buy, and I recently purchased 2 new Toyotas. The minute you buy those vehicles, if you are having a problem under warranty, you become the odd relative that nobody wants stopping by.Toyota service reps would rather be eaten by sharks than "give" out one of their precious rentals. It's apparently worth losing a customer over, because this is the second time this has happened to me at Toyota. I will say this for them though- they are very good at saying "sorry, we can't help you. You made a 120 mile round trip to get some help and we let the price of one of our rentals stand in the way of your happiness." I'm not sure how many times I'm going to let Toyota service slap me in the face, but I'm retired, and I've got plenty of time to tell everyone I come in contact with how my business doesn't mean much to Toyota. I bought the vehicles and now I'll have to fight them just to take responsibility for something as small but as aggravating as a squeak. UPDATE: The Service Manager "promptly" called at 4PM today and asked what it would take to make me happy. I told her "fix my squeaky truck." I mentioned I wasn't available to bring it until after the 18th and she acted a little disgruntled that I had reviewed her on 2 different platforms and wanted me to take them down now. I replied that I ONLY did 2 reviews, it could easily have been more, and they would stay up until my truck was fixed. From the sound of it, she wouldn't even commit to fixing my 2023 Tacoma. She then proceeded to claim she had done everything in her power. I told her she could have loaned me any vehicle on the lot and we could have avoided the whole ugly incident, but no, she said she couldn't budge, which is not true. I know from over 40 years of customer service experience that there is ALWAYS something you CAN do. You may not want to do it, policy may not dictate it, it may have never been done before, but there is ALWAYS something that can be done to make even the most difficult customer happy, or at least not as angry, and I am a pretty patient person, despite what Toyota may think. With all the balking I was hearing, I told her not to worry about it-I will find someone else to service my new Toyotas. I'm sure she's quite happy she won't have to deal with me again, but as I said before- I'm retired- I've got all the time in the world to tell everyone I know about the way they treat their customers at Toyota of Dothan. I'll probably never buy another Toyota, and yes, there are plenty more platforms for this review. And Toyota headquarters will be hearing about this as well. read more