Bought my first hand gun from a private party and did the transfer at DGM - they were great. I am…read morea novice and Mitchell walked me through all the steps, explained everything in great detail... his service went above and beyond. Anytime I have a question, he will be the guy I go to. A true advocate of gun safety, and not just a sales guy. Visit this store and you will be amazed at the great service.

The overall store was fine and the group I was with had fun but some of the staff were just flat…read moreout snobbish and rude. The bald guy with glasses and industrial piercing felt it was necessary to sarcastically point us to the waiver terminal, consistently speaking in a tone reminiscent of a bratty teenager as he processed our ammo and range. The small man with a crew cut and Superman tattoo on his arm just constantly mad dogged my friends and I. Everyone else seemed fine. The store has that distinct, hostile, sickly east county feeling and Im happy to say I don't plan on returning.

This place is amazing. I have been searching for a reloading gear spot for sometime now. Many…read moreplaces list themselves on Yelp under reloading supplies but then carry little to no actual reloading supplies. These guys carry anything a reloader at any skill level could dream of. Mike and Rich (or Rick sorry if I got that wrong) were awesome. So friendly, knowledgeable, and helpful. At first the prices do seem a bit high but when you calculate shipping and hazmat charges from ordering online plus waiting a week or more for the supplies to arrive the prices are totally in line. I will be a frequent repeat customer.

Really nice store tucked away into a corner of El Cajon. The place is small and the aisles are…read morenarrow because the store is packed wall to wall! I was like a kid in a candy store, my eyes were everywhere! Prices are higher than big box stores but cash remains king. Any price difference is overlooked once you talk to the guys behind the counter. Their knowledge, willingness to help you, and genuine recommendations they give are top notch. Mike was a great help! Can't wait to visit again!

Great service! Manager John went out of his way to contact Staccato for me and get me my gun ASAP!…read moreI am very thankful that we still have individuals like John who will go the extra step for customers. 100% would recommend especially if you're LE. Also just wanted to note this is my second gun I've gotten from here. Will be coming back for more !

Customer service second to NONE! I called ahead and spoke…read morewith Eryk regarding a specific pistol. He was upfront and honest and very helpful. when I came into the store to look at the weapon, he was even more helpful. He gave me info and even further proof that I was purchasing quality, he showed me it was his weapon of choice for daily carry. Most guns stores have the "holier than thou" attitudes however, both Eryk and Zane were super knowledgeable of the current laws in CA and answered all questions regarding changes to the current laws (restrictions/bans/etc.) which made me, the customer feel right at home. Purpose: I was there to buy a gun. they could have easily just started the DOJ/CA background check/etc taken my money and sent me on my way, but they went out of their way to assist, answering other questions regarding AR's and pistols. Additionally, they showed me potential upgrades to the weapon I was purchasing and gave me the pros and cons of certain brands. Where most gun stores/dealers would gladly have you buy extra junk or parts you don't need or want, they gave me honest opinions even if it didn't benefit them. I was thankful for their customer service, and because of that I am a future customer.

Great place to come in buy your firearm or learn more about what you might like. Friendly and…read moreexperienced staff that is easy to communicate with.

Great Service, family friendly and great people! The Gal that works there is very knowledgeable and…read morenice.

I formally express my dissatisfaction with the handling of a firearm purchase that was defective…read morestraight out of the box, and the unacceptable customer service response I received. For clarity, the timeline is as follows: The firearm was picked up on November 15. It was stored, unused, as it was intended to be a Christmas gift. The firearm was gifted on December 25 and attempted to be used for the first time on December 26, at which point it was immediately found to be non-functional. The firearm was returned to Turners on December 29, promptly after discovering the defect. This was not a case of wear, misuse, or buyer's remorse; the firearm never functioned as intended. In fact, during the return visit, the store manager personally inspected and tested the firearm and determined that the firing pin was not striking the cartridge with sufficient force, confirming that the firearm was defective. Despite this confirmed defect, I was informed that because the issue was identified ten days past the 30-day window, I would be required to pay $50 out of pocket to ship the firearm back to the manufacturer. What makes this demand particularly unreasonable is the fact that Ruger provides a free prepaid shipping label for warranty returns. Rather than assisting or advocating on behalf of your customer, Turners chose to ignore the manufacturer's established warranty process and instead imposed an unnecessary and punitive fee for a defect that existed at the time of sale. Let me be very clear: A firearm that fails immediately upon first use and is confirmed by your own manager to be mechanically defective is not a return issue. It is a defective product. Penalizing a customer for discovering a manufacturing defect days outside an arbitrary policy window, especially under normal and foreseeable circumstances such as a Christmas gift, is neither reasonable nor customer-focused. The policy, as applied here, shifts responsibility away from the retailer and onto the customer for a problem that Turners sold in non-working condition. That is unacceptable. I did not purchase a discounted or as-is item; I purchased a new firearm with the expectation that it would function properly and that the retailer would stand behind the product if it did not. What further compounds this issue is the complete lack of discretion or advocacy shown by the staff. No attempt was made to escalate the matter, no consideration was given to the fact that the firearm never worked and was confirmed to be defective, and no effort was made to resolve the situation in a fair or reasonable way. Instead, I was met with a rigid policy and told to pay $50, despite the manufacturer already offering a no-cost warranty shipping solution. Turners' reputation is built on trust, responsibility, and service--especially in an industry where safety and reliability are paramount. This experience reflects none of those values.

Went to go look at a rifle and was extremely disappointed with the service. He talked to me like I…read morewas an ignorant child, YELLED at me because I turned away with a checked, unloaded, brand new rifle (that's never been fired) and pointed it at the ground, (which is completely safe) and said he needs my ID( which is law) "because the democrats are watching" selection is meh and the prices are high. I've been there twice, a first, and a last.

I absolutely love coming here the value that you get for each lane is pretty good. They also will…read morerent out the gun for you but luckily I come with a friend that has 32 of them so no need to rent. They are so helpful. The service is wonderful and you have loads of selections when it comes to different guns and they also have lots of classes that you can be a part of so you can be a better shot. Give it five star all around.

Best Gun range around. Is a very safe and pleasant environment. The facility is state of the art…read more The ranges are kept in good maintenance and the ventilation system is fantastic. They offer a wide variety of shooting experiences from pistol, rifle, and a trap range. The staff is amazing! Very knowledgeable, patient, and helpful. Great for personal training and group events. I've been to most of the ranges in the San Diego area and this is by far my favorite.

Awesome place awesome guys!!! Thanks for the great experience and help Thomas. Super knowledgeable…read moreand nice 10/10 recommend!!!

There is a reason that this gun shop is the busiest in the area. The customer service and…read moreknowledge from Jonathan and crew is exceptional. We have purchased a few guns here and tons of ammo, after a recent purchase we had a functionality issue with our weapon and Meisha tested all the same make and model they had in stock in order to affirm our issue and take care of us. Please take note that Fine Firearms is the best in the business and provides new and used guns with personalized service that cannot be found in their competitors. Thank you for your employees patience and for being a cornerstone in our community.

I had some questions about their online services and they were a bit slow to respond over email,…read morebut extremely receptive once I gave them a call. I believe their names were Brian and Dan over the phone? Anyways, they were very helpful and opened up my email over the phone to answer questions I had right then and there. Their turnaround time in practice was quicker then the quote they gave. They make owning in California less painless.

I wanted a professional looking stipple on my pistol. I called and talked to Dan he was helpful…read moreover the phone as well as in the shop. I'm very happy with how it turned out. He quoted 2-4 weeks and was finished in 10 days. I recommend them and would trust them again for stippling.