Awesome place awesome guys!!! Thanks for the great experience and help Thomas. Super knowledgeable…read moreand nice 10/10 recommend!!!

There is a reason that this gun shop is the busiest in the area. The customer service and…read moreknowledge from Jonathan and crew is exceptional. We have purchased a few guns here and tons of ammo, after a recent purchase we had a functionality issue with our weapon and Meisha tested all the same make and model they had in stock in order to affirm our issue and take care of us. Please take note that Fine Firearms is the best in the business and provides new and used guns with personalized service that cannot be found in their competitors. Thank you for your employees patience and for being a cornerstone in our community.

I formally express my dissatisfaction with the handling of a firearm purchase that was defective…read morestraight out of the box, and the unacceptable customer service response I received. For clarity, the timeline is as follows: The firearm was picked up on November 15. It was stored, unused, as it was intended to be a Christmas gift. The firearm was gifted on December 25 and attempted to be used for the first time on December 26, at which point it was immediately found to be non-functional. The firearm was returned to Turners on December 29, promptly after discovering the defect. This was not a case of wear, misuse, or buyer's remorse; the firearm never functioned as intended. In fact, during the return visit, the store manager personally inspected and tested the firearm and determined that the firing pin was not striking the cartridge with sufficient force, confirming that the firearm was defective. Despite this confirmed defect, I was informed that because the issue was identified ten days past the 30-day window, I would be required to pay $50 out of pocket to ship the firearm back to the manufacturer. What makes this demand particularly unreasonable is the fact that Ruger provides a free prepaid shipping label for warranty returns. Rather than assisting or advocating on behalf of your customer, Turners chose to ignore the manufacturer's established warranty process and instead imposed an unnecessary and punitive fee for a defect that existed at the time of sale. Let me be very clear: A firearm that fails immediately upon first use and is confirmed by your own manager to be mechanically defective is not a return issue. It is a defective product. Penalizing a customer for discovering a manufacturing defect days outside an arbitrary policy window, especially under normal and foreseeable circumstances such as a Christmas gift, is neither reasonable nor customer-focused. The policy, as applied here, shifts responsibility away from the retailer and onto the customer for a problem that Turners sold in non-working condition. That is unacceptable. I did not purchase a discounted or as-is item; I purchased a new firearm with the expectation that it would function properly and that the retailer would stand behind the product if it did not. What further compounds this issue is the complete lack of discretion or advocacy shown by the staff. No attempt was made to escalate the matter, no consideration was given to the fact that the firearm never worked and was confirmed to be defective, and no effort was made to resolve the situation in a fair or reasonable way. Instead, I was met with a rigid policy and told to pay $50, despite the manufacturer already offering a no-cost warranty shipping solution. Turners' reputation is built on trust, responsibility, and service--especially in an industry where safety and reliability are paramount. This experience reflects none of those values.

Went to go look at a rifle and was extremely disappointed with the service. He talked to me like I…read morewas an ignorant child, YELLED at me because I turned away with a checked, unloaded, brand new rifle (that's never been fired) and pointed it at the ground, (which is completely safe) and said he needs my ID( which is law) "because the democrats are watching" selection is meh and the prices are high. I've been there twice, a first, and a last.

Good customer service and highly recommended. It's worth of driving even its far from where I'm at…read more They have a lot of toys to choose from.

The most streamlined firearm purchase experience to date, purchased online, all other steps were by…read moreappointment which made it an ease

Parking is not awesome but oh well. Store is clean. I visit the golf section most times I'm in here…read moreand always have exceptional customer service from people that actually know golf. I think Brayden took care of me. That's a straight shooter with upper management written all over him. He sorted me out with some grips and answered all of my questions. Lot of options and selection and their golf accessories are very fairly priced.

This location is falling apart and has very poor upkeep, merchandise tossed everywhere floor…read moreripping up and employees that worry more about talking with their co workers than helping customers. Find another dicks or just go across the street to big 5, smaller selection yes but better service and cheaper prices.

I had such a great experience here! I'm not in the military but I wanted a rucksack for my hikes…read more The ladies who worked inside were super kind and helpful. I accidentally purchased the wrong kind of bag, and they made a return easy! They even gave me a discounted price on the new bag. I noticed that one of the straps on the new bag was missing, so I took it back and LAURA was kind enough to go to the warehouse for me THAT DAY and searched for a new strap. She even offered to meet me after I got off work (when their store was already closed) to give me my missing strap. Wonderful experience. They went above and beyond for me!

Awesome place! Very friendly and helpful staff! Lot's of gear! Good prices and quality! I'll be…read moreback!

Great little shop hidden off Main Street. I came in with a ton questions and all the guys were…read morepatient, knowledgeable and helpful each time I've been there which isn't always the case with other shops. It's my go to now.

My go to shop for black powder and caps for my antique percussion rifles and pistols! The staff was…read morevery friendly and helpful. I drove all the way from Fallbrook and it was definitely worth it. Nice drive up the hill. Highly recommend Ramona Shootist Emporium!

We didn't buy anything this visit but we'll definitely be back for custom work. Mylo was so…read morefriendly! We found this place just driving by. Definite cool finds here!

The store is so much fun. there are so many things to see. As a lover of…read more antiques it was a delight for me. Mylo is so personable and welcoming. It seems like the real magic happens in the back room where the guys are working with metal. A great place for men and women that are looking for something different. I suggest you check this place out!

Frankie is a great representation of what firearm sales should be. He's very knowledgeable and…read moreunderstand what you need as a gunsmith. Recommend him 10/10 every time. Thank you Frankie!

Great service! Helped my find the part, install it, and even cleaned my gun! Super helpful and…read morecommunicative through the whole process. Plus I love supporting veteran owned small businesses. I would highly recommend.