First, let me say a huge Thank you to Mina, Michael, Myrna, Ester, and Joanne for the excellent…read morecare my dad received during his final months of life. he was treated like family with love and respect and round the clock care. Putting someone you love in a care facility can be a scary thing, but not to worry with Mina's. This is a family home that is somehow familiar. I can't say enough. Our family is forever grateful for everything you do and did.

My family was looking for a place that could provide my dad with loving care and really give him…read morethe individual support he needed and deserved(he had Parkinson's and dementia). After meeting Mina and her caregivers, we knew we found our place. They not only provided wonderful care but went the extra mile to provide healthy meals and blend them when he could no longer chew well. As time went by, Mina's care team also cared for my father-in-law and most recently my mother-in-law(late stage Alzheimers). We always felt welcome when we visited, and Mina was excellent about reaching out if there was any change in condition or if our family member needed anything special. She would even text fun pictures. Having to place a family member is one of the most heartbreaking experiences, but Mina and her team make the transition much easier. I would absolutely recommend her.

Clean, welcoming, organized and a lovely setting. I visited this home while looking for a place…read morefor my mother. I was EXTREMELY impressed with how warm and inviting it is. Plus it is very clean. I have looked at several homes and this was by far the top home of ALL that I had seen. A plus to this home is that the Owner's wife (I guess she is the co-owner) is a registered nurse and she is also a director at a large facility care home, so she brings her expertise and care to the home as well. I would highly recommend checking out this home.

Lori R My Mother lived at Harvy's Home Care for almost two…read moreyears. It is a lovely clean home with beautiful gardens in a quiet neighborhood. The caregivers were wonderful and very attentive to her needs. The owners were on site frequently and always asked what they could do to make my Mother comfortable such as preparing foods she preferred. My Mother's Grandchildren and Great Grandchildren were always welcome and we enjoyed nice visits out on the patio. We also shared the Holidays with the other residents and their families which made it a special time as we supported each other.

Very grateful for Ivy Park! My brother and I interviewed several senior living locations throughout…read morethe Bay Area. Ivy Park stood out from the initial start. You can see the genuine care and support the staff and people here provide. The fellow residents were also very welcoming and kind to my mom. My mom has some complex medical challenges and we were pleased that Ivy Park was comfortable and capable of helping our mom. It's amazing that it has been over two years since mom has lived here and because of the support, care, activities and people she is actually doing better now physically and mentally. She is truly happy and living a full life. Environment and the right people are everything. So grateful for the staff and people here that provide the 24/7 care for my mom that she needs. We love visiting her and seeing her enjoy time with friends. Thank you Ivy Park!

My mother was in the memory care unit and my father has his own apartment in the facility…read more Unfortunately, mom passed the other day and I felt the staff was professional, caring and gave her the dignity and compassion she deserved. Dad has a nice apartment and he is very comfortable. They (all the people at Ivy Park) has made it easy for mom and dad. And they have given me piece of mind.

(Watermark Almaden) I would like to comment on my journey living at this Assisted-Living for over a…read moreyear. An experience that was a nightmare- ongoing power failures for four months - yes - I have the flashlights, the blanket, battery operated mini lamps issued to the residents during this time / apologetic news letters weekly (waiting on parts) for generator. After a formal complaint was made, a Transformer finally arrived on premises. Twice pipes broke in the ceiling of my bathroom, flooding my bath and kitchen area. Rent was raised twice in one year. Covid rapidly spread throughout the building (was hospitalized for 4 days). Ventilation is very bad as they do not routinely change filters in Apts or Common area. When I ask to have it changed (as my Apt floor was showing evidence of black spots) - Maintenance states " only if you need it". I might add this is rental property (saving money). The food is the worst- Vendor is US foods. NO stable management. Lastly, I advise anyone interested in this Community to do your own extensive research on the internet (You will be surprised). The microwave oven never worked in my Apt. Kept tripping the breaker. Reported the problem one month after moving in - never resolved ! Finally approx 4 months upon leaving they said the microwave was too big; but never offered to replace it. I also would like to mention the elevators are often inoperable/they have four floors. I encourage everyone to be extremely cautious before putting your love one in these Communities as it is very costly/ stressful to re- locate .

Would not recommend anyone placing a loved one in this facility if they have any needs that require…read morehelp from staff . They claim they are able to handle residents on hospice care but they are not adequately staffed. The residents are given a button to press when they need help but the staff does not come quickly at all and you have to press the call button multiple times to get a response. I felt my parent was neglected at the facility. The woman that presented the papers at signing was only concerned about getting the deposit money. She had poor customer service and was abrupt.

After several months of my brother's care in assisted living at Carlton, l am ready to give a…read morereview. I like the atmosphere at Carlton and there is a beautiful view of the Cottle Park from his room. The food there is good and there is are several choices offered. They give family members two free meals a month, which is a brilliant way to promote family & friends visiting. My brother seems to enjoy inviting me to join him in meals. I appreciate the staff, many of whom have been working there for several years. However, my brother doesn't request help. Often when l get there his tv isn't functioning and he is sitting in a snarl of his sheets. Pedro in maintenance is very nice and helpful when I visit if l ask. Mary, the evening supervisor was extremely prompt and efficient last when there was a hygiene issue. However I have had a request in for them to replace a doorstop for months, the one he has is broken and has punched a hole in the wall, which later allowed the knob to punch a hole as well. The door hinge is out of adjustment, causing the door to slam loudly. These things that take a little bit more work are just not getting done. Transportation to medical appointments is efficient and timely. I wish I could say the same for things he would like to attend like a luncheon out.

Had to put the pops in an assisted living environment and came here. Clean, friendly with…read moreactivities and safety and he can keep his dog! Will update a review as he's only been here a short times! Thanks folks you'll like the old boy he likes to talk and has plenty of stories!

I have a love one in this facility. She has been here for over a year and her care is wonderful…read more The two administrators are up on all the current regulations for assisted living facilities and they are always available for concerns or accolades. The staff is friendly and attentive. It is a facility with 6 clients only which makes for a "family " type setting, it is far superior to the big many client based facilities. I highly recommend this facility to anyone that has a loved one in the need of assistance to perform the daily life functions.

From the owner: Registered Nurse Operated, Provide tailored care plans to…read moreindividual clients needs, Experience work with clients who have Alzheimer's Dementia, Experience work with clients who are on Hospice to end-of-life care, Experience work with surrounding Hospice Agencies, Maintain cleanliness and COVID-19 guideline policies

My mother has lived at HMC since November 2008. Her care has been excellent. My mom says, "The…read moreplace is wonderful and the workers are nice." My mom enjoys socializing and talking with the other visitors and the other residents that live there. She feels safe at HMC. My mom has mild dementia, but she needs 24-hour care. I moved her from another facility that promised the world but did not deliver. I like the caregivers at HMC they have been very kind. They work hard to provide good care for my mom. They also make sure that she is given her medications. I know it is difficult to see a loved one declining. It is reassuring to know that mom is at HMC. My mom's health has improved since she has lived at HMC. I see my mom frequently; today I am taking her out to lunch. I don't know why, but this facility is no longer in operation. It was a good place for my mom. It closed about a year after my mom died in 2012. . I would recommend that you try to find other board and care facility, they are less expensive then the big retirement facilities and usually offer more individual care. Good luck on finding a place for a loved one.

Beautiful environment and people who genuinely care! So happy to have found such a place for my dad.read more

We admitted my father into memory care in March. Since my Dad has been here, Oakmont staff has…read moreadmitted to physically restraining him so he could not get out of a chair because they didn't want to watch him, he's been over medicated 5 times, left in a room that was filthy and smeared with feces, has fallen without it being reported and has been sent to the ER 2 times. I have witnessed employees not wearing their nighttime pagers so that residents were ignored during the night, residents being given medication while lying down posing a choking hazard, residents handled roughly resulting in licensing and the police being called, dirty tables, walls, rooms and carpets. Many families have left due to their loved ones being neglected. Check online for all the lawsuits against this corporation as there have been many ranging from abuse, negligence, and injuries. The staff in memory care is very young, inexperienced, uneducated and lacking common sense. Med techs don't know common industry terms or practices. Turnover is frequent and disruptive. The building may be nice looking but residents in both Assisted Living and Memory Care are unhappy. Please don't be fooled by outward appearances, check with state licensing for complaints and violations. If you have any choice at all, please place your loved one somewhere else.

Resident caught an illness and had to be hospitalized for over 10 days. It was highly contagious…read more Did see one caregiver assisting in the restroom without glove and didn't wash hands right away. Didn't report, just moved to a safer facility.

My wife and I have been taking care of my mother for the past few years and it was time where we…read morecould no longer do it ourselves. We looked around for a senior living center and found the Atria in the Evergreen area of San Jose. My mom is Japanese,95 years old , very independent and very set in her ways. We had toured a couple other facilities and felt that the Atria was a great fit for my mom. The facility is near us , very well kept, and has a group of Japanese seniors living there that my mom really likes. The staff is excellent , knows my mom by name and takes very good care of her. The initial staff that we met JR, Jen, Rachelle, and Shay are exceptional. They've bent over backwards to make my wife and I and my mom feel welcome and assured us that she will be taken care of. I would recommend the Atria to my family as well as my friends.

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.