Prompt hands on service. Very nice and helpful. Well organized space. And a nice variety of…read moreproducts.

The people here at this pet store are always so helpful and friendly, we have been coming here for…read morea few years and always provide great service. Our pets have allergies & can only have specific diets, the staff here helped me find & special order a ready made frozen diet for both my cat & dog so that I don't always have to make it myself. They offer a really wide variety of other pet foods, treats & pet supplies.

The best pets . Friendly folks to deal with . Any kind animal you could want . They got it are will…read moretry to get it . You can't go wrong with them .

I have had no problem with these folks. Very helpful and very nice. They love animals and it shows…read more Prices, a little high but not ridiculous. We buy our fish there, fish food and supplies.

This place is the best! My puppy is a Pomeranian and has a sensitive stomach. Not only is the staff…read morefantastic and so friendly, but the food options are wonderful! They open the door for you and give treats to your dogs with smiles on their faces. Even gave us a free bag of dog food to try! We are now returning customers!

Ya'll are so sweet and helpful, but for me, it's a bit overstimulating! Almost to the point I have…read moretrouble coming in. I know it's all out of kindness and wanting to help, but being asked what you can get for me the second I walk in when I just want to browse for a minute is a bit much. I'm followed all around the store and I feel pressure to get in and get out. I think it should also be an option to have stuff carried to the car, not everyone wants that. Just some advice! Still appreciate the southern hospitality as it's hard to come by!

Literally the best experience at a pet store ever... lol it's odd how good their service is, but…read moreI'm not complaining! They are super friendly, help you carry things out to your car, and if it's raining they will bring out an umbrella to you and walk you to the door. They have a great selection of things! Overall everything is a great price, except their flea medication is fairly expensive - I recommend getting that elsewhere! Everything else here is fine though! I drive 20 minutes for this place just because I enjoy this pet supply store so much more than other stores; they have a bigger selection and the best staff in town!

I wish I could give 100 stars. Just went in with sisters and our pup and got greeted at the door…read morewith treats. The workers were all so kind!! Will definitely be back

Came here today after walking out of petsmart without buying the things I needed because the staff…read morewas so unprofessional and rude. As soon as I walked in at Petsense I was greeted and asked if I needed anything, and they were happy to help me find what I was looking for, answer questions that I had, and also cared enough to try and get to know me and what animals I had. Best customer service I've had in a long time, and they will have my business from now on over Persmart or Tractor supply.

Goooooodness! I had hoped this location would be different from the Franklin location, but…read moreunfortunately it's exactly the same. The employees watch for you to park and walk up and open both doors as you walk in. Immediately you are asked what you're looking for and when you say "just browsing" they proceed to ask three more times on the span of a minute. They follow you around the store which makes me feel rushed and like I can't have a second to just look at the products. Again, just like Franklin, I will not be back. I understand the business model is to be overly nice and 'helpful', but it just comes across as pushy, aggressive and very annoying.

The workers are awesome and have great CS skills. They are so friendly and love my Ember. My…read moreEmber loves them. . I like how this company gives their customers a free product after the 12th one. This includes the giant bags of dog food.

I took my three pups to get groomed today. Victoria did an…read moreamazing job grooming them and also great customer service from all of the staff.

Certain personnel are helpful while others not so much. It truly depends on who is in the shop when…read moreyou go in as to the experience you may have. Most times visiting, I have been able to make my way in and out finding exactly what I needed no issues. So I rate this location or business as Average in today's time.

Booked online nail trim. States proof of vaccination required. Showed up tech denied service…read morebecause I didn't have the paperwork even though the current vaccination tag was on my dogs collar. Showed them the website they didn't care said it's their policy to need the paperwork even though the online doesn't specify that. Wouldn't let me come back later that day would have to rebook next week. Going back to the vet for nail trim. It's more expensive but I won't waste an hour drive.

I took my 2yr old mixed breed ESA dog here to get groomed. Kristen was who my Sally girl was…read moredropped off with. This was her first time at the groomers. I've not had her long. I've heard horrible things about what happens, so I was scared. But my baby girl was just so happy and smelled so good. I could tell they treated her right. They did a great job and I will be taking her back.