I bought a kitten from there in March. He is healthy and very playful. The only complaint is their…read moreprices. I paid $299 for him!

We bought fish and the fishes gave our catfish a paristate and it died after 10 years never coming…read moreback.

This is my local Petsmart store and I've always had a great experience there. The staff are always…read morefriendly and offer to help and aren't deterred by my very anxious rescue barking at them at first (I take her with me as much as I can to socialize her a little more). I recently decided to take my dog there for a bath and a nail trim because she's a squirmy, strong dog and i got tired of wrestling with her to do it myself. I warned them of her anxieties, and also that she can be reactive to other dogs. They told me not to worry, that I was guaranteed I could pick her up in just under 4 hours (which worried me at the time) and I walked away wondering what kind of traumatic experience I was putting her through. Well three hours later they called me to pick her up. When I got there, they gave me her "pawgress" report and said she was great! When they went back to get her she came out looking so happy, not traumatized by me leaving her for so long like I expected. And as the employee walked her by another dog she was careful to not let her too close to avoid a reaction. She is soft and smells amazing. I was so happy to see that they treated her well and that they really listened to my warning on her behaviors. The price was right around what I expected, and I also had a coupon. Being able to take my nervous Nelly dog somewhere and not have to worry is priceless to me though! I will definitely keep using this store for all my doggy needs!

Scheduling Canceled appointment and rescheduled. They never…read moreentered the rescheduled appointment. Were not able to accommodate 4 days in advance. Lost a long term customer.

I went in to do what I thought was a vaccine clinic. Making the appointment was easy and they…read moreactually took me in early which was cool. But, they took my dog back saying I opted for some service and wouldn't let me go back with her. I went in mainly for rabies vaccine. Moments later they asked if I wanted bordatella and Lyme and distemper saying she was due. OK. Nothing about side effects. They brought her back saying she might be sleepy. She is more than just sleepy, she won't move, I tried to pick her up and she freaked out like she was in intense pain. Maybe it is a side effect of the vaccine, but I will never again let them take my dog without me being there to observe. Now, I am watching her and hoping she will feel better in 24 to 48 hours.

I got 2 leopard geckos here, both of them where in HORRIBLE condition, one was loosing his toes,…read morenot eating, and had no energy, another was loosing toes, starving, and cold (not dead) And a year later the one that was not eating, had no energy, and loosing his toes passed away. We did everything we could to help, we took him to the vet often for checkups, Please do not buy any pets from here!!

Cute dogs Girl was nice there…read moreI like puppy's Close to me And super sad they shut down

Went into playful pets and was immediately sad and happy. They hd some adorable dogs for sure, but…read morethey were kept in pens with paper everywhere. Doesn't look at all comfortable. For them, and the worker here was hostile. Secondly, look at the screenshot I posted. If that doesn't scare you away, I don't know what will. The owner here is scum. Puppies without kneecaps is a whole other level of awful

excellent experience! top notch service and establishment!…read morevery fun experience for my 10 year old and salesperson Jess P was very helpful and informative. she also help us build the perfect products we needed and a very good price highly recommended and ask for Jess P she is over the top friendly knowledgeable and helpful

I love this store. I have 4 Guinea pigs and they will only eat one brand of nibbles. Petsmart…read morealways has the Tropical Carnival nibbles and I am so very grateful. They are usually on a great sale of buy one get one half off too. Plus the Pottstown location is only about a or two mile away. I actually purchased two of my Guinea pigs here. They were a brand new arrival and I never had them so young before. I was lucky to get my precious princess pigs . The store associate was friendly and helpful. Petsmart fulfills all of my Guinea pig needs.

Helpful staff, found what I was looking for and it was reasonably priced. Free treats for the…read moredoggies

What an incredible pet store in downtown Phoenixville! There's a great selection for dogs, cats,…read moreand other animals too. The owner is also super kind and helped us find treats for my friends dog with allergies. Definitely visit this shop and pick up something for your pet the next time you're in Phoenixville.

They play bait and switch with coupon merchandise. And are unpleasant as well. Not going backread more

PetSmart is like the Kmart of pet stores. Cutter's Mill is like the Nordstorm. This is a high end…read morepet store. It's about as far removed from a PetSmart as you can get and that's a good thing! Expect a beautiful layout of top shelf merchandise. Expect staff that knows what they are talking about. Expect prices to be higher but commensurate with the quality of the product. If you treat your pet better than you treat yourself you're going to like this place. If you need to buy a gift for friends with a pet this is the perfect place!

I went shopping today for the first time at the pet supply plus in Hamburg, Pennsylvania. What a…read moregreat shopping experience. From a beautiful well stocked store, to an extremely positive and helpful staff. Brook the manager on duty was super helpful and Nolan the cashier made my day being super friendly as he scanned my mixed 12 cases of cat food. We have no pets in our house. My wife, Diane has been feeding and taking care of feral cats for over 24 years. The food I picked up today was for them. I will definitely be going back there and highly recommend them.

What a great pet store! I'm new to the area and was pleasantly surprised to find a pet store that…read morecarries Dr Marty's freeze dry food.