Since my review on 4/4/24, I received no call from Corporate to address the original complaint I…read morefiled after the last incident. I resorted to engaging the Better Business Bureau in an attempt to get some answers. At this point, I felt their disabling of my online access and banning my dog from their grooming services was a retaliatory effort due to the complaints the store has received from me. Keep in mind those complaints sought to address serious fire safety violations, OSHA concerns and poor customer service from Management. I finally got a response in late April from the Corporate head quarters and this is what they said (I won't hide one word from their response). "After reviewing the feedback from our groomers/store partners, it has come to our attention that there have been multiple instances where they have felt disrespected and treated unprofessionally by you during the grooming sessions for your dog. This has created an uncomfortable working environment for our employees, which is something we take very seriously. As a result, you will not be groomed at this location in the future. And while we wish that we could further assist you, we have policies that we need to enforce, and we reserve the right to refuse service to guests as we see fit." First off, this is news to me because I have had great interactions with the 2 groomers I have ever worked with. When I asked for the dates of these occurrences so I can cross reference them with actual grooming appointments, they failed to respond. Unfortunately the consumer is to be blamed in this instance even though none of what they stated was true. I have my suspicions as to why the store would make up something like this, as I know a couple of the workers there and they would make up stuff just to ban a customer out of spite. I would use this store with caution, given if someone like myself who puts thousands of dollars a year into the store gets banned for "NO" reason, but a made up story so the workers are not disciplined for their actions then it tells me everything I need to know about their brand, mission and how they treat loyal customers. There are dogs who I have seen bite their groomers who are still being groomed today, yet my dog has done nothing and gets banned. Hmmm double standard here or just personal preference on the part of the groomers to choose who they feel should get their services rather than the consumer decide who gets paid for their services.

I visited Petco two months ago after adopting my new dog. I knew that Petco prices were slightly…read morehigher than other option but the shelter had given me a discount certificate. At the checkout I redeemed my coupon and signed up for a member program which would have made the price difference a non-issue. I returned for my second visit a month later and gave my name and phone number for my membership privileges. They couldn't find my account and so charged full price. I will not be returning.

We love pet life for a few reasons. 1: the knowledgeable…read morestaff who has helped guide me to the best food for my dogs they also have a variety of foods that aren't offered by petco 2: the rewards program where I can get free dog food 3: the self serve dog wash! Not having to clean up the dog hair is amazing.

By far the best store for pet food & supplies. The staff are knowledgeable & professional.read more

The staff at this store were excellent and I had a fantastic customer experience here! Willow was…read moreso patient and had fantastic listening skills. We were very happy with the work she did for our baby Suki.

I used to shop here very frequently, but I have stopped shopping at this location because of one…read moreEmployee. Every time I walked in i would get the WORST looks, and each time it was the same person. Every other employee I've talked to in this location has said the same things. "She is so rude for no reason" "I don't think i'll be working here for much longer because of her" and so on. Do better when hiring customer service workers Petco, don't settle.

Helpful knowledgeable employees. They stock fish and reptiles that aren't available in many other…read morestores.

We LOVE Fishtails! I can spend hours talking to Gene about fish and Jen is soooo sweet and fun to…read moretalk to also! We are frequenters of Fishtails and will always be loyal to them! Anytime anything goes awry with our multiple fish tanks both salt and fresh off to fishtails we go for advice! We drive 45 minutes one way to visit our favorite pet store!

I have had terrible experiences at most Petcos however Thopsham recently redeemed itself the girl…read morethat helped me with advice last weekend on a GHa outbreak (totally my fault) in my reef tank was really helpful and knew who to call when her store didn't have the fish I needed. She put me on the path to the South Portland store where I got plenty of help from knowledgeable staff. Although learning about petcos corporate policy on not accepting salt fish returns if they are sick or pass was shocking Thopsham and South Portland fish were well taken care of and properly QT so I wouldn't hesitate to buy from them again. I purchased a Lawnmower Blenny and some crabs here that are doing amazing!

waited 1/2 hour for survive in fish department no one came I left bad service IN BANGOR MAINEread more

Horrible grooming experience on 6/26/26, Dante S. Groomed the dog and had trouble trimming his face…read moreand made his tail look like corn dog, he also trimmed too close to his privates and gave him like razor burn. I contacted customer service and filed a formal complaint and was told nothing would be done, so here is where I start my crusade against Petco! Never going there again! Also, we were quoted $83 over the phone and when we got in to pick our dog up, the hill was $126, the manager gave us a lousy $15 discount... Never again!

We recently completed Puppy Training at this Petco and had a great experience. Our class ended up…read morebeing just two dogs, which meant the trainer could really meet us where we were at with skills. Dustin was fantastic -- friendly, knowledgeable, and always willing to answer questions or give extra guidance. Our puppy made huge progress socializing thanks to him. The store itself is well stocked, and order pickup is always easy and reliable, which I really appreciate. My only complaint is the cleanliness. There always seems to be miscellaneous trash on the floors, likely from other customers, but it means I'm practicing "leave it" and "drop it" way more than necessary with a curious puppy. Overall, great training experience and solid store -- just hoping they improve floor cleanliness.

I have brought my dog to be trained and groomed here since I've had him and I've always had good…read moreexperiences. When my family got another dog we brought him here for training too, which is just the best way to set a foundation for success with dogs! Tyler is the best trainer and can always work with people to develop the skills they need to have their dogs be well behaved and happy. He is great at finding unique solutions to even the strangest of "problem behaviors." Whenever I know anyone who gets a new canine family member, I always recommend training with Tyler! Tabby is the groomer we see and she so nice! She always discusses what kind of services and haircut my dog will get to make sure it's the best options for him and she understands the look/function I am looking for. She is very patient with my dog and I know I can trust her to take good care of him when I drop him off for grooming! The store is also great, with so many options, and I like the Treats reward program because it does provide more cost savings than many other rewards programs.

Brought both our dog to be groomed wash and nail trimming they are very nervous but all the…read moregroomers have been fantastic with them

Always takes care of our Sphinx when we travel but recently we have noticed a change in staff and…read morethe level of professionalism. The kennel seems to be run by teens with little experience and not much knowledge of pet care. We always used to tune into the pet cams when we were traveling to see our baby and verify that cleaning and care were actually taking place. When we picked up our baby at 2pm there was dried food in her bowl and the kennel looked like it was not cleaned. It has been two years since the pet cams have been working and It gives me an uneasy feeling that this is intentional. We are actively looking for a new kennel and highly doubt we will use this kennel again.

I left my bunny here for 9 days. Bunnies are very sensitive and can get sick and die quickly if…read morestressed. He came back healthy with no issues. They worked with me to find the optimal location for him in the kennel where he wouldn't have to see dogs and cats. They spent time with him every day and sent me frequent pictures and updates. Bunny diets are not easy but they followed my hay, pellet, treat, and salad feeding instructions so he didn't have any GI disturbances. Everyone I met was so kind, from the staff to the manager to the owner. They all really obviously care about animals and seem to like their jobs. I don't like to leave my bunny behind and avoid it if possible. But sometimes it's unavoidable and I'll be way less worried doing so in the future, knowing that this kennel is nearby.

The cheerful and helpful staff really did me a solid when my puppy got car sick and we needed…read moreappropriate shampoo and clean up products. They have my animals on file so that it is easy to shop for them. They also offer a wide array of dog chews and snacks that are healthy and safe.

Came across Loyal Biscuit Co when I was staying in the area and my dog needed more of a specific…read morekind of food. They have a nice website, which I checked first to see what brands they sold. It's clear from the website this is a high end pet store, which is what I prefer over Petco. I was surprised at how large the store is. They even had products I've seen as unavailable online so I stocked up. The store is on main street in Rockland but there's a rear entrance with parking! It's the same parking for the post office and Grasshopper shop. There's also a location just as you enter Camden from Rockport.

This was a cute little pet store in downtown Portland. The aisles are a bit small and it was hard…read moreto manuever with a larger dog. They offer a good selection of items being a smaller space. I wanted to find a "good girl" treat for my fur baby and they had just what I needed!

Went there two times, once to get my dog a harness, and two weeks later because we were in the…read moreneighborhood- and the second time the staff there remembered my dog by name. They are so attentive, considerate, and welcoming, making us feel like we've been regulars for years. Deserving of more stars.