There was not one thing that was quick about this oil change. I got there early in the morning. There was my vehicle and one other vehicle and it took over two hours. Pretty sure I won't go back. read more

I got my cars fixed there and both broke down not even a week after I got them back I will never go there again

If I could give them 0 stars, I would. Patrick failed my family by promising to have my car fixed the next day after being dropped off. Not only did that not happen, they never bothered to even call me to tell me this. Failure #2. They didn't even start on it. Needless to day, I'll never go back. read more

Got a "Service Engine Soon" light... Took my car in about 9:30 am, they were busy. They got right on it, diagnosed the problem, consulted me about it, and fixed the problem. I was out of there in just over an hour! The people are friendly, they have a nice waiting room and the TV channel was tuned into Sports, my kind of place. read more

I prescheduled a service for an oil change and was quoted a price, also discussing what oil was to be used. They decided what to use and charged me an extra $40 because this is what they thought best. Needless to say i was price shocked. They were even $30 higher than the dealership which I checked first. Shane needs to listen to the customer! I have driven my vehicle for nearly 3 years, bought new and never have had any problems. read more

Not reliable as so called experts. I took a 2019 car into their downtown facility for a used car check. We knew it had excessive, beeded rust for its age and wanted to get their opinion on its safety condition long term. They deemed the car acceptable knowing how bad the conditions were. They were answering to the service warranty that could of fixed the issues but they lied on the rust condition. We have a pictures to prove their negligence in reporting. Don't use them. read more

Tracy's Automotive - Auto Repair Near Me - Wichita, Kansas

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I had a nail in my tire and I was needing to go out of town immediately. They fixed it within 45 minutes. Great place and thank you guys. read more

Great service. Went in for a diagnostic and got the problem resolved. Will be returning If more work needs done.

Tracy's provided me the best automotive repair service I have ever experienced. 10/10 recommend these guys! A big thank you to Brandon and team for getting me back on the road! I was in town for the weekend and had a issue pop up I needed checked out. Luckily, a friend recommended Tracy's so I called them up. The guys fixed the issue quickly, but then went on to patch a tire and balance my tires for free. This kind of customer service is rare and I am incredibly thankful to these guys for their work. When my wife and I move back, I know who we'll call first when issues pop up! read more

Great experience today as a brought in my truck for a tire repair. Ended up finding 2 nails and 1 screw the team was helpful and explained the issues up front. Will be taking all my tire issues to them! read more

Tracy's is absolutely the only place I take my vehicles to be repaired. They've always been honest, friendly, fair and quick when repairing my cars. I don't take my cars anywhere else. read more

Got my truck towed to the shop after I broke down on the highway. Dropped it off on a Friday and they couldn't finish repairing a fuel pump until Tuesday. Then when I went to leave I discovered the handle for the ebrake release was broken and could not be fixed because they snapped the plastic. They blamed it on the tow truck driver when I went back inside. Hmmmm and didn't tell me about it when I first went. I'm filling a complaint with AAA. I hope this company is not used by AAA any longer after my experience. read more

Went there for oil change big mistake Why anyone during an oil change would change seat back and lumbar settings clear all internal settings trip gas milage average ect is beyond me while supposedly clearing codes that would there but do not notify me I only buy new cars that have never had the trip miles reset so they will be the same. I know it is OCD but drives me crazy. Why cannot a company change oil and leave everything else alone I seriously may end up trading car over this now that every thing is off read more

Had to do an oil change quickly because I had a busy day, they were awesome about getting things done quickly and had several other things they were able to fix including a tire that kept going flat due to a screw they found in the tire. They answered many of my questions and were friendly and professional. I look forward to working with them again on the other things I need repaired/replaced. read more

Have had my car at the Maple and West location for over a week waiting for a part to come in. I understand except that communication has been poor and I've been told several times it will be ready at such and such a time. They finally admitted that the one part we are waiting for can wait and assured me it would be later today as they allready had all the other parts for several days. Interesting that it is a really expensive part that we have uselessly been waiting on. It would have been nice to know that we could have had the car done a lot sooner. This is my only car. And I got a ride in to Wichita from Valley Center to pick my car up this evening to find out that it actually was not done. Will go back in the morning as they have said it will be done in the morning. I felt the mechanic should have stayed and finished it for me tonight. I saw mechanics leaving early and I left with no car! Naturally I am worried it still will not be finished.I gave them the deadline for in the morning. If it's not done I will remove it from their property. Will post again tomorrow and hope that I can post that it was finished satisfactorily. I am deeply disappointed and hurt. I have been a customer of Tracy's for quite a long time. Now I will be having to find someone else! read more

If you want to throw away your money, this is the place for you. They called after having my car towed in, gave me the bad news. Not telling me all of the repairs needed. Bit the bullet and agreed to large cost repair. Went to pick it up and oh by the way, something else needed to be repaired before it could be driven away. More money. Had i known of both repairs upfront, I would not have sunk that much money in an older car. Now I am really upside down in this vehicle. And they say it still needs work! read more

Tim and Tracy's Auto is the most professional, honest repair center I've ever encountered. I would not go anywhere else. The very best! read more

By far the best experience I have had at an auto shop. The staff was extremely pleasant and helpful. 10/10 would recommend!

I wish I could say my confidence in this establishment has been sustained, but lately they never seem to fix what I take to them. Tim, the guy who used to quote jobs has moved on, and they replaced him with a guy who seems inexperienced, and will quote you the highest priced items only, without offering any options. Being told by a lube tech he will have to get online to figure out how to change a headlight is not real confidence building. It seems like all their best mechanics have either quit, or are about to retire, so they keep giving my car to the lube techs to work on (see above). I think it's time to admit all good things must come to an end, and now I will have to seek out a different provider for my car maintenance. read more

Maple and West st location is the best!! Tim up front and their mechanics are amazing! It's hard to find an automotive place you can trust but with these guys honesty is the number one priority. I know that I am getting work that is needed everytime and they are fast as well. Today I went for an oil change and they called me after I left to ask me to come back because the mechanice had noticed my windshield wiper was not on correctly and he wanted to fix it but I had left before he could!! They didnt HAVE to do that, but they did!! Thanks for being awesome guys!! read more

I would have liked to give these guys a 2, unfortunately, 1 means "eek me thinks not".. and I wouldn't take my car back to this place if it was the last option in wichita.. they also are literally right down the street from my home, so i would even put up with a little BS just for convienance, but not down right shady behavior. First off.. I had my clutch go out 5 months ago or so. I brought it in and they quoted me at like 1300 to fix that, to tie up a bumper and for one other part. My friend who's father owns a shop told me later that I got ripped off to begin with on pricing. (that was when i first started to get a bit angry.) Secondly.. when I got the car back, guess what, magically that same day, my speedometer stopped working, my gas Gage stopped working, the millage count stopped working. Keep in mind, never had a problem with any of these prior to these idiots getting inside my car. Thirdly... They said they would call me with parts when they heard back. They were clearly avoiding me. So anyways, a month later my tire goes out and i go in. He say's.. hey i've been meaning to ring ya, but we are still waiting to hear on that part. (clearly bullshit). So I ask, can I have a new tire ordered. He say's he will call me back when that gets in. Guess what? no call for that either. So now I clearly know they are avoiding me because they don't want to pay to fix their own mistakes. So months go by and I'm hoping they do the right thing and call eventually. No calls. Nothing. I check my phone, because i run a business and I would have seen a message. I received no messages from this guy. Furthermore, he tries arguing with me on the phone that they didn't cause the stuff that went wrong. He say's that those things aren't connected to the clutch at all. Well my friend's dad said that doesn't mean they didn't access other areas of the engine when they put in the clutch and the other part. Chances of all that shit being broken just by chance are mathmatically improbable ( i know because i know math). .. What happened here is a shop that clearly broke something, after i spent such a hefty bill the right thing to do would have been to offer to fix what they broke.. 1300 bucks is a ton of money and I would have been a high paying customer. Instead they dodged me and acted shady hoping i would just go away. Well I sat and waited for this day hoping that they would do the right thing, instead, nope they didn't. If you need an oil change or anything be careful, chances are you might get your car back with a new problem.. The guy that answers phones couldn't possibly know that they didn't cause the problem, he wasn't the one working on the car. But for him to be so positive they didn't means he is in the wrong. read more

Beware, we took my daughters 2005 Ford Escape in because we had a knocking sound coming from the engine, the car now has 168,000 miles. The next day they called and told me it needed 3 out of the 4 engine mounts replaced, for roughly $550, then I had a rear seal and something else minor wrong for another $2-300. I questioned whether the engine mounts would really fix the knocking we heard, I was assured it would. Oh and I should probably consider a tune-up for $340,, I inquired what it would cost to replace only the four spark plugs, he said $120 because they were SPECIAL???? I wanted it fixed so I authorized the work. The next morning they called and said when they took the top engine mount off and found that the connection point to the engine was broken. Which is the Aluminum timing belt cover, which would cost $3-400??, and while they are there, we might as well change the timing melt for another $2-300?? (not sure what he quoted). I told him I'd come by to look at it. When I got there, I see the top engine bracket laying there, I looked at it and asked him to show me what was wrong, because it looked fine to me. He then showed me the broken part of the cover plate, which to me looked like a fresh break, but one bolt was fine, the second was only partially broken, I told him we are not replacing it. Then I told him to not replace the top engine mount. Oh and to NOT do anything else other than the plug change. We go to pick it up the next day, $748 is the total, he brings the car around and my wife and I both hear the same knocking in the engine. I asked him how in the hell we can go from this noise to now spending $748 and it didn't help the problem...."ohm let me go get the mechanic" . He tells us he never heard that, I called BS, I've heard every time my daughter brought the car over for the last 2-3 weeks. They NOW said oh that's in the engine, probably a rod, again I asked HOW THE HELL DO YOU MISS THIS? I said had you told me that I wouldn't have spent a dime and would trade it in for something else. Now I've been trying to talk with the owner (Richard) and service guy (Derek) and can't even get the owner to call me back. The service desk jockey tells me tonight (after I called back the 4th time) that he mentioned they have no refund policy, so they can't do anything. I told him I'm coming down there to talk face to face with the owner. My advice if you choose to risk using them is you better check out the car and make sure it's fixed before you pay them. My advice is show them how WORD OF MOUTH WORKS! Troy S. Service Date 12/21/2012 read more

Dropped our puppies off at the vet, got in the van, and it wouldn't start....just dead. My son noticed Tracy's a block away. We ran up, they came to check on it, we pushed the van there, and they speedily got us up and running with a new starter. All the gentlemen that helped us,( probably thinking we had lost our minds pushing this vehicle), were fantastically wonderful, kind, and helpful. There aren't enough words to let them know how grateful our family is to them. Many Blessings to you all! read more