Every time I come into this Trader Joe's. I'm always impressed watching the staff stalking and loading shelves . They're always helpful. I come here to buy flowers for my wife. Because they've got a beautiful selection. They also have a great selection of healthy foods. And creative new ideas for me to make dinner for my family . And amazing selection of IPA beers. I love this place. Thank you to the management and to the team. Sincerely, TJ read more

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So last night after our nail appointment, we went to Trader Joe's in Chino Hills for some grocery shopping. I put my rings in my pocket at the nail salon earlier and forgot to put them back on. After shopping, we came home, and that's when I realized one of my wedding bands (the platinum one with diamonds) was missing. I panicked and told my daughter, and we kept wondering where I'd lost my ring while she was mad at me for forgetting to put it back on after the nail salon. We wanted to call the nail salon but also felt hopeless for anyone turning a ring like that in to the store. She called Trader Joe's and spoke with the manager about whether anyone had turned in a diamond ring. All of a sudden, she lit up and was very excited when the manager answered yes, but he wanted to know what the ring looked like. After I provided detailed information, the manager said, "I have the exact ring you're talking about." We went and picked up the ring from the manager, who was expecting us, and were told that Marcus (an employee) had found and turned it in without any hesitation. This store is now our favorite store; all the employees are very friendly and trustworthy. Marcus, you are number one in our book, and we will acknowledge you when we visit the store again soon. This store ROCKS . Thank you, Trader Joe's. read more

Trader Joe's - Grocery Near Me - Chino Hills, California

I've been a loyal customer at this Trader Joe's in Chino Hills for the past six years, and I usually have great experiences here. The staff is typically friendly, helpful, and welcoming. That's why my visit today really caught me off guard. While I was grabbing something from the refrigerated section, a worker (wearing faded black jeans, a navy hoodie, and her hair in a tight bun) was restocking salads. I tried to be polite and told her it was okay for her to go ahead, since she was working. Instead of a friendly response, she told me "no, go" in a pretty rude tone. I reassured her I was just looking, but she responded with, "well it's gonna take me a while, I have to reload all these salads," and gave me a dirty look. It was honestly surprising and uncomfortable, especially because this location is usually known for its great customer service. I understand everyone can have an off day, but the interaction felt unnecessarily dismissive and unfriendly. Hoping this was just a one-off experience, because I've always enjoyed shopping here. I'd just encourage a little more awareness around customer interactions, it really makes a difference. read more

Literally was there yesterday and got some fruit. No bueno! Do better, seriously! The store was stocked with a lot of employees and I saw the manager in the produce section. Still, I got rotten grapes. I didn't even see they were rotten until I came home to wash them. Gross!!! read more

Trader Joe's - Everywhere mold - Grocery Near Me - Chino Hills, California

Good location, parking is ok and the workers are always nice! Great food selections, I like the added end cap of new items this month just so I know what to try next. Always a cute ambiance of California living! Lol read more

Trader Joe's - New items - Grocery Near Me - Chino Hills, California

So I really do believe that customer service can make or break a place no matter what the ambience or the prices. I am a big fan of Trader Joe's anyway, and then when I come to Chino Hills once in a while after work on a Saturday, I am reminded of how a team of hard-working individuals can make people feel super welcome and super glad that they shopped at a place. Today I saw several staff helping customers to find specific items and despite the long lines of Saturday shoppers, it seemed that all of the cashiers and people bagging groceries still took the time to ask about peoples days, while they also efficiently got them through to the rest of the days. Kudos to the management and staff of Chino Hills Trader Joe's for excellent customer service!!! read more

Trader Joe's - A crowded Saturday afternoon, could be chaotic, but yet so smooth! - Grocery Near Me - Chino Hills, California

This is a great place to shop for food, toiletries, flowers, plants, and even stuff for the pets. Decent parking. Nicely organized with good sized aisles. They have seasonal items as well to enjoy. read more

Trader Joe's - Grocery Near Me - Chino Hills, California

Bought the potato kit from Trader Joe's 2 days ago and found the moldy potato. THe quality of produce at this Trader Joe's location has declined significantly. Over the past year, I've purchased multiple packages of broccoli and organic basil that were already moldy inside the packages which I cannot see at the time of purchase. This creates a major inconvenience because I have to throw away the spoiled ingredients and can no longer prepare the meal as planned. read more

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Update review just for an item! FARES: * Kimbap (frozen ready-to-heat) = Seems to be a popular item cropping up in recent months at CH grocery stores. Trader Joe's is decent as well (esp for the price)! I'd recommend prepping a dipping sauce on the side. read more

Trader Joe's - TJ kimbap - Grocery Near Me - Chino Hills, California

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Always love the variety of products at TJs and enjoy the promotional items that show up from time to time. The truth: Eggs are now a staple here, because when the prices went up everywhere, TJs was looking out for the customer and kept the prices reasonable. read more

Trader Joe's - I set my calendar to make sure to get Dubai chocolate on the release date. - Grocery Near Me - Chino Hills, California

I like Trader Joe's and hope they open one in my city. The closest Trader Joe's near me are the ones in San Dimas and Chino Hills. This Trader Joe's is clean and neat and they have many TJ goodies available. However, they are always crowded so they sell out things fast. Friendly and polite staff and I always get their frozen food items, macarons, cheesecakes, and organic products. It's a little bit further for me to drive across the mountain on Grand Ave. though. We would love to have a Trader Joe's open in the city of Walnut. (please)! read more

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Always something perfect for my gluten free needs and my granddaughter's nut allergy needs Great prices! Love the reusable bags!! Employees are always so cheerful! Love being there! The vibe is "happy "! read more

Great place to shop. Staff is very helpful. Checkout is fast and checkers are pleasant.

I think there should be an express line where ppl can just buy stuff and leave in a jiffy. I was in a hurry this morning and had to wait for small talks to take place in two separate lines. read more

We usually enjoy shopping here at TJ, and all the staff have been so sweet, but today my experience was disappointing. My mom was treated in a very disrespectful way by the one of the cashier lady. I have her name in case there is a follow up needed. We forgot to grab an item while at the register, so I ran to grab it from the meat section, took about 30 seconds, (note: no one else was waiting at the register behind us, we weren't holding the line). My mom, who isn't a native English speaker, told the cashier "one more. one more..", the cashier then responded with an attitude as I came back with the item, looked at us with wild eyes, and she impatiently said "I - SEE - IT" and continued mumbling a bunch of stuff. We didn't say anything back and proceeded. My mom used the phrases she knew to communicate. Unfortunately, the cashier responded with ignorance and impatience. Up until this point, I would give the lady the benefits of the doubt that she took it personally and intentional that someone who is not a native speaker couldn't tell her properly in English "sorry, my daughter is grabbing one more thing real quick, could you wait a sec." HOWEVER, after the transaction, my mom politely said thank you to her, and she not only said nothing back, she literally threw the receipt at my mom, causing it to fall off her hand and onto the counter. She then turned around and continued with her next customer who arrived. It was clear that she knew the receipt didn't reach the customer's hand, but she was just upset about my mom's prior interaction with her. Honestly, that was very unnecessary and disrespectful. I am surprised to encounter this kind of disrespectful behavior from TJ. read more

Trader Joe's kicked off this trend, and now they're reacting to how customers are purchasing the bags by adding restrictions and discouraging photos or videos. Honestly, it's getting a bit excessive. I'm buying these bags solely for my family--not for resale--but after witnessing staff yelling at customers to fall in line and having an uncomfortable interaction with a clerk named Jaime, I've decided not to shop at Trader Joe's anymore. It seems they're now facing the consequences of the hype they created. Please refocus on customer service rather than the tote bag frenzy. read more

I hope employee Liz can be more courteous, patient and not come off so rude for first time customers who aren't familiar with the layout of Trader Joes. Otherwise, I was impressed and my first visit to Trader Joes was solid positive one. Employee Janelle who was processing my groceries showed kindness and explained that morning was unusually busy because of the new release of tote bag. read more

This is my go-to location and been coming here for years since it opened. Do you remember the monthly flyer that advertises seasonal items, well you can still check it out on their website and subscribe it. https://www.traderjoes.com/home I love exploring Trader Joe's product from time to time. They have variety of seasonal items and internationals items. Staff are friendly & very helpful when looking for an item. If you see any popular items out of stock, you can ask the staff to find out when the next shipment will be. Price is very affordable. Time to time, there will be free samples, too. Store is always clean. Customer service is outstanding always! read more

If you're looking for the best trader Joe's for all time is this one. Outstanding awesome vibes. Great customer service. The food is fantastic. This trader Joe's truly lives up to the current standard of excellence. Thank you trader Joe's read more

Plaza is always busy, parking is tight but ample, be careful around the parking lot, since it is high traffic. All the Trader Joe's goodies are available, but the stock is always low and things seem to sell out fast. This place seems to be really high traffic so seasonal items are hard to get. Service is nice, friendly staff, good for the kids. Not sure what happened with the junior shopper carts. If those could make a come back this place would be a solid 5. Overall make sure you come rush for all the seasonal goodies before they are sold out. read more

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Amazing shred cheese selection always pleases recently found one taste close to Regiano but lower cost it has the chrystalized feel and caramelized taste like in cheddar it works so good with salads and everything else totally recommended! read more

Trader Joe's - Shredded cheese - Grocery Near Me - Chino Hills, California

How do you not like Trader Joe's???? Everyone is so helpful with positive vibes. I love their snacks. They're reasonable priced as well. The fruits are a little pricy but sometimes you get lucky and get them at a decent price. They ate definitely more appealing to the eye. read more

Came here after I found out the Sprouts discontinued the pizza dough we liked. Trader Joe's always has a great selection and this one doesn't disappoint. Been here several times and we usually find what we want and a few other things, too. The store is well stocked and clean - lots of people come here so be prepared. I appreciated the feedback from the worker who helped me find the dough and who had tried both types. Checkers were cool. We usually leave this location satisfied. Just wish we had a Trader Joe's closer to home. Lol read more

I usually have a great experience when I come here. They have everything I need and don't need but want to try! The checkers are usually really nice and chatty. Their seasonal holiday items are basically gone right now since the new year is around the corner. They always offer fun and tasty seasonal items. I was able to pick up some organic ground chicken for my lettuce wraps I'll be making. I also got sockeye salmon which is my favorite. The checkers are kid friendly and usually offer stickers. The checker today did not but that's alright because they usually end up all over my car anyway! read more

I love Trader Joe's. I am not fond of this location. Parking is horrible. It's insanely crowded and other shoppers are just flat out rude! However, the staff are super helpful and extremely polite that it makes up for the lousy clientele. read more

Great store. Great selection of products. Terrible parking design. Service is always friendly.

Liz was our cashier and she was very rude! :( The Claremont location is better. Don't think i'll be returning to this location unless customer service gets better read more

Very very busy almost every visit, cramped parking lot. Very good, kind service when looking for any items or cashing out, but the managers at this location act as if they are too cool for school and talk down/belittle any concern, and mostly are too huffy to come out from their little desk island in the corner (I have stood at the desk staring at 3 managers asking for assistance and it took 10 seconds for one to even look my direction and disconnect from their non work related gossip conversation). read more

I would give zero star if I could! Spend hundreds of dollars there on groceries every week and can't get even a mini tote! Ridiculous! Called on Friday, the manager said there would be a shipment on Saturday. Figured that work for people like me who work during the week! Got up early to go on Saturday at 7. The manager came out and said no shipments at 7:30. Called on Saturday night, they said no more shipments on totes any more, but people were able to get totes on Sunday morning! Can Trader Joe's stop this craziness? Why don't you just open a separate shop for the totes? So stupid! read more

Frozen foods; The frozen foods can be a hit or a miss! The frozen foods have gotten way better over the years, but there is still a lot that is not edible. For example, the "pizza dumpling bites" like pizza bites but in dumpling form from Italy was not good as a frozen foods. It was all dough and less pepperoni and cheese. It was not editable and not good at all! Service; There has been more student workers here which is better to ask for help when finding stuff. It is some of the cashier workers here that are rude like the tall bald guy that works at night around 8pm or something on weekdays and some others who get angry at you when you buy a little bit stuff! News flash, we do not need to buy that much stuff if we come here all the time! They act like it is coming out of their paycheck if we buy a little bit stuff! Some of the cashiers do not like it when we buy little bit stuff. Ambiance: The ambiance is nice, but sometimes the store can get too crowded when there is a lot of people like on weekends. I wish Trader Joe's open more locations in El Monte or somewhere close to there. Their Whittier and Arcadia location is a bit too far. Furthermore, I will still go to this location because I like this store location the bests! read more

The cashiers are always so friendly here! They make conversation with you as you're checking out. It's so refreshing having good costumer service ! read more

What can I say... I love Trader Joe's variety of good products. The store is always clean and well stock, the clerks are super friendly . I come here for their cheese and canned goods like smoked oysters and smoked mussels. Their flower department has a great selection ... I must say is the only place where I found fresh chamomile flowers . They have good service and great variety of wines as well. read more

Trader Joe's has truly been my favorite market to shop at, for years, and the "Chino Hills" location has/is my favorite store due to their ongoing wonderful customer service.... Since I visit Trader Joe's all over, including the ones in different States that have Trader Joe's, I've noticed some of them carry different products... Whatever you do, make sure to check out their "new item" section which every single store features their new products. Trader Joe's has the best flowers and plants you can ever get your hands on, and their prices are very reasonable... read more

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I love this store as I have ALL Trader Joe's locations. I've shopped in NC, VA, KY, MN, CA and probably other states and it never changes. The employees are always friendly, helpful, knowledgeable, efficient and responsive. Waiting in long lines is unheard of. The food is always top notch and interesting. I've shopped at least 100 to 150 times in multiple states and all of my experiences were positive. They even attract positive customers. Goodness is sometimes contagious! read more

Surprisingly, I have yet to review This supermarket as my go-to. I can also visit the Brea branch but just literally used to driving out IE because of Sam's Club errands since I used to live in Chino for a few years before moving back to Walnut. Trader Joe's carries a wide variety of grocery items including some exotic snack brands and their breakfast items such as hash browns, pancakes and sausage patties too.....I can spend some time shopping here on the weekends if I'm running an errand in Sam's Club, Chino. My favorite isles shopping at Trader Joe's would be: their exotic snacks such as Belgian waffles, their wide selection of dark chocolates, frozen sections and their flower shop! Haven't been back here in awhile but will likely take a trip down again if I feel like switching off with Stater Brothers! read more

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The employees are all very friendly and helpful. Good selection of grocery and really good prices. I love Trader Joe's.

Love TJ. This store is always clean and well stocked. They have a lot of fun and unique items. Love their seasonal and holiday items. Staff members are always kind. Always happy and smiling. Good job Management! read more

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Always a great experience, love coming to this location, everyone is friendly and helpful. If they don't know the answer they will get someone who can. Fruits and veggies are fresh and store is clean and stocked! read more

very good store. fresh products. lots of organic products. polite and positive staff. very clean and neat read more

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Before I start my review, I must give a big shoutout to (Shawn), one of the staff that helped me with a curbside pickup today... I have been coming here for 10 years, and the store is always clean and well stocked. I come here mostly for the nuts, breakfast bars, and my favorite rice - Basmati Indian white rice. The best I have ever had. I also get their frozen seafood like scallops, Argentine shrimp, and the beer-battered halibut. They also have good spices. I always come here, before going to any other store. Back to Shawn, the stellar!!!! I have had a lot of anxiety during the past two months, and just not able to get into the stores, so I have been using Instacart or having my girlfriend shop for me. Yes, yes, yes, that is very cool of her. Trader Joe's has been out of that basmati rice for weeks, and I have a good rice cooker as well. I have literally bought over 25 lbs. Of rice, knowing I would use it. I cook so many of my meals with rice. All these other brands came out mushy or sticky. I couldn't figure out why. I even bought a brand new rice cooker, and same thing. Lol. I watched videos too. Haha. Ok ok, back Shawn... they finally got the Basmati rice in. Yay. But i am still too nervous to shop. He understood me and comforted me, and offered to get the rice and bring it out to my car for me, in the trunk. I put the cash in the trunk as well. I now have my rice, and just cooked a meal, and the rice came out perfect. I really love Trader Joe's and what great customer service by Shawn. Thx so much! read more

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