Today we went to the deli department at the Stater Bros. on Schaefer and Euclid, the market we always shop at. We wanted to order the 8-piece chicken and were told we could not place the order the way we've always done before. I explained that we've ordered it this way many times in the past, including just two weeks ago when the young girl that was there also helped me without any issue. Unfortunately, the elderly woman with white hair working in the deli was very sarcastic in her response and simply said "no" in a rude tone. We have lived in this area for six years and have never experienced this kind of treatment at this location until today. What disappointed us most was not even being told "no," but the attitude and tone we received. Because of how uncomfortable and unwelcome we felt, we decided to walk away without buying any chicken at all. I understand policies can change, but customer service and respectful communication still matter. What I truly did not appreciate was that as we were leaving the store, I noticed the elderly employee speaking to another worker while staring at us as we exited the market. The other employee then turned around and looked at us as well, making it very obvious we were being talked about. That was extremely rude and unprofessional, and it made the situation even more uncomfortable. read more

I came in and I asked the first employee named Vivian to help me find Tzatziki sauce. But I still couldn't find it so I asked another person named Riley. And he was also very helpful. When out of nowhere here comes Vivian she found it for me. She's a godsend. Thank you so much Everybody here is so kind. read more

Stater Bros. Markets - Tzatziki sauce/dip - Grocery Near Me - Chino, California

This is my favorite Stater Bros of them all. The service is amazing, all the employees are very nice and professional. Clean market and relaxing to shop in. I give this Stater Brothers 5+ Stars! read more

I stopped by this location on my way home from work and bought a small gift bag, tissue paper, cake mix, candles for a coworkers birthday. The next day I open the bag to make the cake and realized they didn't put the gift bag in my bag. I called to see if I brought the receipt in if they would just give me a new bag ($1.39 was the cost not much but still I purchased it) I was told by Maria, I could come in and wait for them to look over the cameras. Seriously, I already have to waste my gas and time and you wanna make me time suck my life even more for your screw up!! read more

Stater Bros. Markets - Grocery Near Me - Chino, California

I stopped in today because I wanted steaks for dinner and first off I grabbed a cart and the alarm went off. A courtesy clerk walked over and grabbed the device to fix it and just stared at me. No smile. Nothing. Then I go back to the meat department and it was disgusting. Brown gross meat and no selection at all. Another customer said the same thing. Very disappointed. read more

I want to thank Tanya, in the bakery dept for an amazing 65th birthday cake. It was beautiful and tasty. My guests enjoyed it tremendously. Everyone kept asking where did you get that wonderful cake from? You did a great job! Thank you! read more

Stater Bros. Markets - A birthday cake. - Grocery Near Me - Chino, California

Rotten fruits in the bakery section on the fruit tarts. Not getting thrown away or making fresh ones. read more

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I would love to recognize two very vital employees that work in the bakery department, both Tania and Vivian have been so amazing to our family. Every time I come in and have a birthday, which is several times a month. I just show them a picture. They take my vision and escalate beyond what I could imagine truly too very talented ladies. I hope they are recognized by the Store manager because Tania and Vivian are both a huge asset to that department. You have a customer for life, and I definitely will spread the word to my friends. Thank you again, ladies for making our special days even more special with your personal touch. read more

Stater Bros. Markets - I went to cake that my daughter who has an immense love for pugs. - Grocery Near Me - Chino, California

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I really enjoy coming to this Stater Bros. The store itself is quite large and well-organized, the employees are always kind and helpful, and parking is usually available. They have a nice deli and meat selection, which are always well-stocked and have good quality cuts. read more

I enjoy Staters.. I'm always gonna go cause I like the quality of there products .. But let's be real and I know I'm not the only one feeling this cause people will become silent on this topic . As a Mexican man myself every time I go here I get treated poorly at times ..I have to bag my own items and I don't greeted with a hello at the registers like the other Europeans .. I get it man I totally feel the vibes .. I always stood silent on this topic .. now I'm saying what's real . Give some love staters time to change that .. read more

It's one of my favorite stater Brothers people are nice I can go in and now I know everything's at when I go in it's always clean

Narrissa from the floral department was so sweet. She had great costumer service and wasn't trying to rush me out. She was excited to see what I picked and gave me tips about the flowers. She didn't have to but she went above and beyond to make my experience special! She added a bow to my tulips and made them look much more detailed and personal. Thank you narrissa! read more

This store never has enough staff always waiting in line ... That's it for me gona go buy my stuff on line See ya Also way over priced Their seafood is suspect as well ... it's usually bad .. just had to throw out salmon after I bought ... Old seafood ... be careful read more

This stater bros is a little far from home but I prefer coming here! The food selection is always fresh and they're always stocked up. The best part about stater bro is the Meat! When you go over to the meat deli ask for Fernando!!!! This man goes far and beyond and is real friendly. He makes sure you get the cuts you want and seasoned how you want! Give this man raise! read more

This is my go to grocery store. However, prepping for Thanksgiving was not fun. Not sure who's in charge of the produce department, but very disappointed to say the least. Let's do better staters!!!! read more

Stater Bros. Markets - Peppers - Grocery Near Me - Chino, California

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Every damn time I buy ground beef from meat department, the meat goes bad. Never fails. Bought three days ago and immediately placed in refrigerator. Just opened to make meatloaf. Fucking disgusting. It only happens when I buy from Stater Bros. read more

Stater Bros. Markets - Grocery Near Me - Chino, California

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I love this store. The meat dept is as friendly and knowledgeable as can be. Mark runs a good crew there. The fresh items are really good. Mac n cheese, several potatoe dishes and their fresh enchiladas are better than homemade. The store has nice wide aisles and overall a great shopping ambiance. read more

I have been to this location a few times now and each time has been a pleasant experience. This location is usually fully stocked with fresh items. The deli area is so nice with the way they organize their chicken and side dishes. Usually some stores deli employees don't seem happy, but that's not the case here. You'll always be greeted by a friendly staff member with patience and recommendations. The cashiers and baggers are very nice and always offer stickers to my baby girl :) read more

My favorite stater brothers by far. Very helpful workers, and they always have what I'm looking for. Love the new additions, such as the sushi bar. My go to for lunch! read more

I go into this staters quite a bit. Yesterday I went in with the plan of making burgers for my boys and the meat counter was out of my usual 93% lean ground beef. Shout out to Cody who went above and beyond and offered grind me fresh tri tip, which not only gave me the meat I wanted but saved me some cheddah!... Typically when a product is out the customer is usually sent to the cool case where they know it's not there just to stop the questions. I appreciate the effort, especially since I spend a ton of time and money at this location! Shout out to Maria the cashier as well who always smiles and greets my family!...She is our favorite!!! Kudos to the deli department who is always willing to drop fresh chicken to order when the case is low and there is no need for a full fresh Batch!.. read more

I like how close this store is to my home. I also like how the butchers are professional and friendly. What I do not like is when my items I buy that are fragile or breakable, like my crackers and candy bar, are tossed onto the counter. I was not greeted and my items were not handled properly. There check out clerk did not have their name badge, which is out of uniform. Management you need to hire and train your staff better. I got the name from the receipt. Let's see if this employee just had a bad day. Two stars one for location and another for prices... read more

DO NOT PURCHASE GIFT CARDS HERE! This location has been hit with gift card scammers and I was a victim ! I purchased two $150.00 dollar Macys gift cards from this StaterBros during the Xmas holiday ..by the time the cards were gifted they were already depleted ... after contacting Macy's they were able to see that the purchases were made online right the very day the cards were purchased (I purchased on Dec 15 .. didn't gift to my daughter until Dec 25)..Macys could not help me they said I had to go thru stater bros as they were the point of sale, I had my receipt the cards and the scammers purchase timeline .. a report was done and all I received was an email stating they could not refund me.. I'm out 300 dollars and there's nothing anybody can do .. how bout stop placing gift cards where scammers have access to them as they are very sophisticated nowadays , these cards did not appear to be tampered with but obviously were! This was a horrible experience ! read more

I personally prefer going to this Stater Bro's it's always stocked ! I can find everything I need even during this pandemic.. TOILET PAPER has been so hard to find but I've been lucky at this place. The Staters by my place in riverside on Arlington has had so many shelves empty. Smh. ***************************************************** -Stores clean -All the check stands are full of cashiers -Easy in n out -Shelves stocked read more

This sushi restaurant is amazing, the product is the most abundant I've ever seen, very fresh, affordable, and the quality is not inferior to the one in the store. read more

Stater Bros. Markets - Grocery Near Me - Chino, California

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Market still great but the political pushers out front were not welcome on Sunday 11/17/19. I came here for groceries and not to have my political freedom challenged. Keep politics away from the grocery store. read more

The employees at the Stater Brothers are exceptional I was a couple bucks short and they offered to pay for me for my dog food I have to give this store 100% thumbs up they have great employees and they seem happy and cheerful and not overdoing it they're cool read more

All the employees, in general, all the staff are very nice, professional, customer service is excellent, my store to go to is stater brothers in Ontario ranch, you'll find anything and everything fresh, clean, like I can't find the right words to describe how happy I get every time I go in to that store to shop. 300% recommended oh and another very important thing to me is that so far they don't have self check out, which that is very important to me becuase I like the service from a real person and we need to see happy faces when we go out thank you stater brothers for not replacing, People for machines read more

I was looking for a certain cake. Brooke helped me over the phone, when I arrived my cake was there ready to go. Vivian and Brooke decorated it perfectly! The cake was moist and delicious thank you Stater Brothers! read more

My favorite Staters in the area because it is well stocked and employees are polite and friendly. Great customer service!

I love their new remodel. They added a large beer, wine, and spirits section where the pharmacy use to be. Great use of space. The grocery isles seem larger. Lots of room to maneuver around. Stater Bros is always stocked and their prices are very competitive. The employees are really nice too. Very friendly. read more

I find when it comes to Stater Bros brand of products it's a hit and miss. Some things are good and some are bad. That's why I'm so annoyed that this location keeps removing brands and replacing them with Stater Bris brand. I'm over it!! I want choices!! I'm going to try other locations first but if it's the same then I'm switching grocery stores. read more

The bakery ladies, Vivian and Debbie, were such a BIG help ! I had ordered with a different lady in bakery and she had no personality whatsoever.. especially when we were trying to explain what we were going for and she basically dismissed what we were trying to show her. We go to pick up our cupcakes and they are the wrong color.. we were then taken care of by Vivian and she has customer service and did her best at explaining on paper what color we needed.. we go the next day to pick up our cupcakes and they are the perfect shade of toy story alien green ! A HUGE thanks to Debbie for preparing them beautifully and to Vivian for describing the cupcakes perfectly. read more

I grew up not liking Stater Bros, the ones I go to growing up is not spacious, a mess all around the hallways and the employees not showing commitment. Five years ago me and family moved close in Schaefer Ave. This Stater Bros. at 6989 Schaefer Ave, Chino, CA 91710 is a well respected store, I love coming here to shop for grocery's and deli food! This store is very spacious, everything is well organized, theres light not flickering the employees are foremost at finest workers at this store especially one I like speaking to when I come to shop Nathan, really nice guy! read more

BAKERY Christy @ the bakery was awesome. We went around Chino trying to find a bakery to make a mini-cake with blue frosting, but no one could. Not one bakery could muster up small circular pieces of pound cake, inject it with blue buttercream and dirty ice it with a quick design. Went to Stater's, knowing they were more likely to help - and we weren't disappointed. The baker's assistant let us know that they were busy, but that she'd ask the baker if it was possible. Christy saved the day. And we had the cake we wanted for our little event. read more

Stater Bros. Markets - Grocery Near Me - Chino, California

TODAY 2/23/2024, approx 11am, there's 2 registers open. 1 express lane and 1 regular lane. Both had 6 plus customers waiting in line. After 10 mins, they FINALLY call another cashier up. AND she opens ANOTHER express lane instead of a regular lane. By this time there was 1 customer waiting in the express lane but 4 still waiting in the regular lane. Which did nothing to reduce the number of customers waiting in line. Customer service going down everyday. read more

Had the pleasure of getting help from the meat manager Mark today! What a great guy! Told him my plans for what I'm making on Super Bowl Sunday and he recommended the meat that would work best for me! He also offered to do some special cuts on the tri tip for me! What an asset to your company! You don't see that kind of customer service now a days! I don't live close to this store, but I will make the drive to shop here! read more

My local Stater Bros store; I love it! One of the best & cleanest SB. The produce is the best to pick & buy. Staff is very courteous & super friendly. I always find what I'm looking for, except now due to the craziness of the Corona Virus. As a matter of fact, the store Manager Jeff is doing an outstanding job trying to maintain the insanity of the outbreak! A Big shout out to the Store manager and his staff. Thank you, Jeff for keeping us up to date in reporting to us your current inventory; you're awesome!!! read more

The last couple days since they put the $1,000 fine on people with masks I've gone into Stater Brothers there's no social distancing at all everybody is on top of everybody there's 7 to 10 carts going different directions people reaching over one another there's people in there with no Masks it's the worst place to have to shop since this virus has begun. I will not be going back again. I noticed that at Albertsons on Central Avenue they have arrows down each aisle they have one line for each check out everybody is social distancing everybody has a mask on and gloves it's the best they take such good care of their store. Thank you Cindy for your quick response to my review. I appreciate you letting me know all that you're trying to do. read more

The meat in the service counter looked like it had been there for days , when I showed the manager who was not wearing a name tag He said it looked fine and he would feed his family that. I wouldn't and I wouldn't expect anyone else to. read more

Stater Bros. Markets - Shouldn't meat be red? - Grocery Near Me - Chino, California

Do not get any meat from the meat department. They are disgusting. They do not wear any gloves. I'm not talking about steaks, I'm talking about ground beef. There is a lot of food contamination. Be careful. Second time I experienced this at this location read more