This review is for Albertsons' florists, Rebecca and Teresa. Where I sometimes know what I'd like, not today! I arrived frazzled and in a rush due to the Canvas computer hacking issue facing so many today. Teresa and Rebecca were so helpful and quick! I left with two beautiful pink and purple balloon displays and a lovely matching pink and purple floral arrangement perfectly shaped for the vase. Thanks so very much, Albertsons! read more

World's slowest service. DMV is faster. 2 people in the pharmacy pretending to work. Daryl and the pharmacist seemed very lazy and extra slow. Time to move prescriptions to Amazon for efficient delivery with no hassles. read more

I wanted to revamp my review since I have been coming here a very long time since its very close to my home. Lately, they almost always are out of the main things I come to buy. Examples are certain iced teas, frozen shrimp meals, the onion/pepper mixture package, sometimes the asparagus packages, and several other common items. They also never have the green ties to wrap your bags, and the store is not stocked like it used to be. This has forced me to drive to a different Albertsons almost always lately. The positive. The store manager is always nice and so are the cashiers. They are always friendly and helpful, and sometimes I have had a few of them walk around with me helping me find products. So I have to give this a mixed review with 3/5 stars, mostly due to customer support. Thx read more

Chino Hills, CA Albertson's is not my go-to grocery store but it sure did come correct for some last minute purchases yesterday on Christmas Day! Now that I think of it, we actually made a stop in a few days ago for some freshly grated horseradish in the refrigerated section, and on Christmas Day, I picked up a few extra items. I ran into a friend in the parking lot who was joining us later. She picked up this cheese bread that was out of this world. Sliced and warmed in the oven and slathered with butter, what a treat!. Nice Find! read more

Albertsons - Grocery Near Me - Chino Hills, California

Flower lady or whatever her name was super rude to my mom, acting as if we were gonna steal the flowers, pls all those flowers look deader as the ones in Trader Joe's, maybe hired people with better moaralities... super disappointed in what Alberts has chosen with their staff, maybe give them some hirer pay so they can have a better attitude read more

I always have a good experience. Professional staff. Good product. Truly a great store. Staff helped us with donations for our organized garden club. They showed allot of love. Awesome food choices The store has the vibes that for me at the standard. I recommend this store above all others read more

Surprisingly, I had never stepped into this Albertsons until this past week, after passed by... over the past decade and more. These days, I am in the area a few times a week and was running low on a few items and it was convenient to stop by at this location, than my normal Vons. I like the half & half from Lucerne, and since Albertsons and Vons are the same owners, it was really convenient. There are always plenty of parking in front and it was easy breezy in and out. I was able to find what I needed quickly and even grabbed a few extras on the way to self-checkout. I did not spend much time in the store, but with any Albertsons/Vons, they are usually well-stocked and items are neatly on the shelf. I may stop by more often in the future. read more

Every time I come in here the bathroom is disgusting I guess nobody ever checks it picks up the trash cleans it cleans out the men's commode. It's always disgusting with trash paper thrown all over paper inside of the toilets read more

A standard Albertsons location. Big parking lot. My friend was looking for a shampoo product but they didn't have it.

Great customer service: 5/5. I showed up late in a Sunday FundY to grocery shop. I ended up with two items. Uncovered LOTS of sales taking place on Sunday, 04/21/24. Needed a new grocery spot so stumbled upon This Albertsons/Savon Branch. Ambiance: 5/5. They were very neatly organized inside from all aisles. All sales' labels were clearly attached to the items on sale. Sales Items: Ramen, Cake decorations, Bacon & Bologna Chips galore, Select kitchen baking utensils, Pasta Galore (most all brands on sale), Canned food, Frozen meat....etc. Were just some of my browsed sections. This was my first time visiting this Albertsons/Savon branch in Chino Hills, CA. If I needed some thing else in the future and all these sales were still taking place, I'd stop by. read more

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Great location. Clean and well kept store. Deli with sushi which is good, and Starbucks inside. The staff is friendly, well somewhat. The other day I walked into the men's room and saw that the floor was totally covered in water from a major leak. I walked over to an employee stocking the freezer, and said "hello" so I can tell him about the issue. %100 ignored me. Like I say, for the most part, employees are courteous, but there is always one who isn't. read more

I really don't have too much to say other than service is always amazing. From the ladies at the deli to the cashier associates. It always feels welcoming stepping into this location. I always find what I need here but today was different, their chicken smelled even more delicious. So I grabbed myself some hot wings and some potato wedges. I also got a Calzone and the new Lays wavy Funyuns. Overall my favorite Albertson's location by far. read more

Albertsons - Grocery Near Me - Chino Hills, California

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I came to buy groceries for an event I have today and even though they saw my cart full of items, they said I had to do self check out because they didn't have anyone to help me. read more

This Albertsons gets busy on Sunday and Monday and during the Holidays. I would park in the middle aisle when coming to Albertsons. The aisles are well arranged and easy to find items. There are some employees that are not happy and some are happy. The employees are always willing to help. read more

I just called and talked to a woman in the deli - 7/2/25 at 453pm. I told her I wanted to order fried chicken for 8am pick up tomorrow, 7/3/25. She barked loud and said,"ohhhh no that's too early!" I then asked, "what's the earliest time then?" She said, "9am" and I said ok I'd like to place an order to pick up at 9am and she said, "well let me see what I have." I was so disgusted with the service I hung up and called stater brothers down the street and they were more than willing to place an order of 36 pieces of fried chicken for pick up at 8am". Looks like I need to go to stater brothers even though it's farther for me, just a little tho! Debra C-W read more

Often do drive up orders for this location. Never had any problems and staff have been kind and helpful. The store has been clean and bright each i've been there. read more

Nick is the worst grocery store manager I've ever met. Came in well before closing time to get the Coho Salmon and Nick the helpless, yet also condescending "manager" refused to sell it cause the fish monger had just left for the eavening. The salmon is right there we can both see it but he says he's the head manager of the store and get it even though its right there. He says he's not trained to get it. He shouldn't be in charge of people who's job he's not trained to do. None the less fish is one super perishable item where freshness is key and he insists "fish wont go bad if its refrigerated", SMH! Every day fish sits in the case ita flavor goes further downhil. If anyone notices the fish here not always so fresh thank Nick. If anyone who runs the store ever has to dispose of unsold seafood inventory didnt move in time thank Nick. Tony manager of the stater bros down the street would never ley that happen, at SB they care about the people shop there. Same with Sprouts market across the street their Management has the customers' back, but not Nick at Albertsons on Grand & Peyton. There's a reason the Soquel Canyon Albertsons in South Chino Hills is always regarded as the better location. This north Chino Hills Albertsons on Peyton Dr is run by an incompetent yet self righteous excuse for a manager whos giddy to insult inconvenience paying customers.. Nick has little Nick energy and no business being left in charge of the store without adult supervision. read more

Worst Albertsons grocery within a 50 mile radius. This place hardly has any cashiers, usually just one or none at all! Meat selection is the worst. Most (not all) workers are grouchy and will just hang around the self checkout line chitchatting. It's unfortunate because this is a prime location in the heart of Chino Hills. The managers should go on a field trip to nearby Stater Bros. In Chino Hills Pkwy and Grand to see how a grocery store should be run. There are plenty of cashiers and baggers who are always happy to help the customers in their busy store. Shelves are well stocked and organized, checkout areas are spacious, and produce selection is abundant and of good quality. Do better Albertsons Grand! read more

I went to this particular Albertsons because I had some errands to do nearby. I needed a beautiful bouquet for my nieces' graduation that same evening. I usually go to Von's in Eastvale for my floral needs but this particular day it was out of my way. Huge mistake. The woman who helped me and rewrapped my bouquet did a terrible job and had a condescending attitude. Don't go here if you want a beautiful bouquet. read more

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Local shopper, been going here for the past 2 years. Here's my encounter with Frank, Art, and Eric. Frank was the cause of the problem. Art was stocking eggs so he didn't have a full view of the encounter but he was brought into the disagreement. Eric is, I assume, the head gm and handled the situation correctly. The encounter: My wife and I went to the back corner of the store by the frozen foods. As we were looking at the end cap we noticed Frank approaching behind us. He pretended to be on his phone just keeping around our presence and not acknowledging us. What someone does when they are suspicious of a shoplifter. As we walked around the aisle he continued to follow and I commented to my wife he's being weird. So I walked around the opposite end cap passing Art and coming back to the original aisle and he continued to follow keeping us in view while having small chat with Art. (At this point Art is not in view because he's on the opposite end cap stocking eggs.) This is when I start to mock Frank pretending to watch him back. So what does Frank do? He gives me a dirty look and says to Art this guy thinks I'm following him. Yes, Frank, you made me feel like I was being followed. Emotions got heated and words were exchanged between me, Frank, and Art. I'll give Art the benefit of the doubt because he didn't see much and was defending his co-worker from what he thought was an unreasonable customer. Why didn't Frank respond with... Sir, can I help you? Why are you doing that? Nope, he said to Art "this guy thinks I'm following him" which just confirms the whole situation. I probably got a little too heated but it wouldn't have happened if Frank just greeted us like normal customers instead of following us around like a weirdo. The whole thing was just strange. Especially since we're local shoppers and they know us. I'm going to continue to shop here but you've been warned about FRANK. I was just going to let it go until I saw the other negative review of Frank so I'm doubling down. His customer service is defensive and argumentative and he didn't act like someone who was innocent of the situation. He didn't question my mockery that is the key takeaway. Albertsons probably needs to give this guy some counseling because friendly isn't in him. read more

Maggie and Nick are my problem solvers! Anyway to make a long story short. I went in to return an expired chip bag (unopened) for my wife. They took care of it quickly! Maggie offered an extra bag for my troubles...since the replacement bag was already OUT. (So either they removed the expired chips...which tells me they are fast) or simply there were no more! Anyway I just want to commend my local Albertsons' crew since good work SHOULD always be appreciated! We don't deserve royal treatment as customers BUT when decency and customers are appreciated! It should be reciprocated! A+ 10/10! read more

This is one of the closest groceries to our home but it's so discouraging to buy from this branch. The lines are always so long. 1 or 2 cashiers each time I go. Something needs to be done about this. Also the woman in the butcher section was not nice, quite hostile. I'm never returning to buy meat from them. read more

I went in and out in about 10-15 minutes. I went in to grab some cleaners and headed to counter. It was pretty busy. I waited a little bit but not too loon. Staffs are friendly. Base on this experience I would give it a sold 4.0. read more

Albertsons - Store Sign - Grocery Near Me - Chino Hills, California

Melissa, this is for you! Thank you for taking my last minute order for fried chicken. Not only did you save me a headache but you also saved me money by informing me of the different meats. Thank you for also getting my big order done within an hour. I know big orders of fried chicken are usually to be placed 24 hours ahead but I had a last minute hiccup with a caterer and Albertsons chicken was the quickest way we were hoping to fix this small matter. The chicken was freshly coated, hot and fresh when I picked up and ready to go at the time she said. Thank you for your wonderful customer service & then even offering advice on choices of chicken meat. You are the BEST! Thank you Melissa. read more

I have been a resident of Chino Hills since 1989 and was at the opening of Albertsons on the first day that it opened. Since it was brought out by Krogers the service and the variety of food items has suffered. I was just in there and all the register lights were off, but there was a lady at one of the registers with her back leaning against the register. This forced me to go to the self checkout. It is my belief that if I pay full price for a item, I should get full service. read more

Oh look another Albertsons that is terrible. I went to pick up a bakery item that was in the back and there was nobody there. I stood there for 5 minutes and the deli workers stood and stared at me. It was awkward. I actually called the store while I was standing there and was put on hold for another 6 minutes and listened to the overhead page to pick up a customer service call. I finally asked a deli worker for help and let him know I just needed something from behind the counter and he shrugged and told me they're short staffed and to call the customer service phone which I told him I did and nobody answered so he shrugged and said they're short staffed again. I asked for the service manager to see if maybe they could help me and he pointed vaguely "that way" I found her and she was standing there socializing showing people pictures on her phone. She looked at me, then turned back to her conversation. I stood there for another 5 minutes and was finally done. I wasted almost 30 minutes there. I drove to Costco and went to their bakery and was out in under 10 minutes I completely understand places are short staffed right now and I am totally ready to be patient/understanding but I don't think that's the true issue here, and based off of the other reviews it looks like this has been an ongoing issue. I'm sad because I used to really like Albertsons but I think this is the end for me. They're too expensive to have such bad service-at least at wal mart they're cheap and I expect to get treated like garbage. Plus I'm sick of dealing with the Albertsons App. It's glitchy and sometimes they'll ring you up without it going through and it's just an added hassle to make the prices somewhat palatable. read more

Staff Here is Rude; the employee with the turban head wrap when I asked for assistance. She replied with I can't Help you I have to clock out in 5 minutes. Wasn't asking for anything time consuming; All I needed was mayo and mustard packets. Sure won't be coming here again! read more

First time using the DriveUp & Go feature and it was a breeze! Ordered my groceries through the app and it was ready within an hour. When I arrived I didn't even wait for 5 minutes and a super friendly associate named Chase came out to greet us and happily load our groceries in the trunk for us. Great customer service! read more

On line right now for checkout. How do I have time to Yelp you ask? Cuz they are soooo slow. What market doesn't have self-checkout these days? So I'm trying to pass the time as I wait. This Albertsons is just the worst. They went through a renovation not so long ago during which they stayed open with layers and layers of dust all over everything. They cleaned up at this point but there are still remnants of construction past. Why do I still come here you ask? Its super convenient for me and they carry most of the basics. I don't hit the meat or seafood dept though. Doesn't give me a fresh vibe. Oh but I did discover these Grilled Chicken Breast Strips by Foster Farms that already cooked and ready to go. I like to throw them in to different dishes like pasta or udon. Super easy and I haven't seen them anywhere else. Random but yeah this place generally no good but I still frequent often. Lol read more

I am so confused. Am I expected to bag my own groceries at Albertsons on Grand Ave/Peyton? I'm always happy to do it if the store is short-staffed but today the cashier stood there and watched me do it wilst doing nothing at all. I use my own bags; they are the stand up tote bags that I set up so it is not like she would have to touch the bags in any way. This isn't the first time it has happened. It happens all the time at S&F, but I'm now used to rude cashier's and bagging my groceries over there. I'm not trying to be inconsiderate just seeking further explanation. read more

I love my local Albertsons, my go to grocery store in CH for over 20 years. The local HS kids they hire are great, friendly and helpful, especially Yard. When I went in on Sunday, I completely forgot why I didn't like to shop here on Sundays. Frank is the rudest cashier I've came across and I'm glad to see it's not just me. My rain check was about to expire so I went to do a little shopping and used my rain check. Frank is not welcoming, and when I gave him my rain check, he seemed bothered with a look on his face and made a grunt. He was expecting the rain check and made a bothered face as it was fake. Mind you, it was for 2 packages of sausages. I asked him to scan my App on my phone and he looked at me bothered and said it wasn't going to do anything. I asked Frank if it wasn't going to give me points and he didn't answer. The nice box boy said, "Yes." It will give me points. I knew the answer because I've been shopping here and use my App all the time for, deals just 4u, Rewards, starbucks, and points. FRANK IS SIMPLY A MISERABLE MAN THAT DOESN'T BELONG IN OUR COMMUNITY, CHINO HILLS. HE NEEDS TO GET TRANSFERED! HE MAKES IT UNPLEASANT TO SHOP AND HE'S THE ONLY CASHIER ON LATE SUNDAYS. I WOULD NOT GO ON HIS LINE IF I HAD A CHOICE, EVEN IF THE LINE WAS LONGER. GET FRANK OUT OF CH, PLEASE. read more

. Everyone is so friendly and helpful. For example, last week I went in and was having trouble scanning some thing over the freezer section. One thing f your people,Frank came by-he was heading to his break but he stopped and was so helpful. Dry sense of humor lol. The store is always clean and it's so handy to have a Starbucks in store. Thanks for a continuously good experience. read more

I like to go to Albertsons to do my grocery shopping since it's close to home. They usually have everything I am looking for. I never once had a problem until today. I saw there was a deal going on for an item I was looking at, 10 for $10. I even took a picture just in case so I could ask the girl at the register if it was legit, which she said yes when I asked. She didn't ask to see any coupon and said that it "should" have went through AFTER I had already paid. From the beginning, I knew something was off. I did the math myself and it was wrong so I went back to her and she told me to handle it at customer service?? This could have been avoided if she actually knew was she was doing. I went to customer service and thought it would be resolved smoothly, but instead it was the opposite. I had no idea of this "digital coupon" where I had to download an app. When he would talk to me, he would pause between words as if to compose himself. He did let out a couple of sighs while helping me. My time at Albertsons' went from 20minutes to an hour. It would have been nice if the girl at the register knew how these coupons worked. I asked her and all she did was scan my items normally and no discount was ever applied. read more

Whoever decided on hiring that cheap concrete floor company, well....that's what happens when they don't know what they're doing. Went in there today and EVERYTHING on ALL shelves and items are covered in dust from the concrete floors. The floors are also uneven so watch your step. I'm surprised nobody has tripped yet. There are high and low spots, and even the VCT floors in the front are extremely dirty and still there? Anyways, plenty of other stores in the area. Oh yeah, the floors have also been under construction for over a month! read more

Their customer service is so bad!!! The managers and employees don't help, and they all look so bored to be there!

I made a purchase and the cashier was so kind as I grabbed my bag the manager Dave or David not sure what he goes by . He was so rude yelling at me because he ran into my service dog . He walked up to the cashier to grab something and didn't pay attention to me or my dog . He said in a loud rude voice this is not a service dog he doesn't belong in the store . I told him he is he has his service vest and I offered to show his identification . He wouldn't look at it . He grabbed what he wanted from the cashier and walked away . He embarrassed me so much . The cashier said his a manager . She apologized on his behalf . I never felt so upset . My service dog is trained and well behaved . This happened a few months ago but I feel so upset still with his behavior . I guess cause nobody did anything about it . I called the main office to report this behavior and they have cameras to show how awful he was to me but it seems like they didn't care when I called . I'll never go into Albertsons in chino hills again . read more

Christmas Eve, there's is only 2 lines at the the register and no one on top is opening another line. Only kids working the register

Im regular here for more than 10 years and like the store that have fresh produces and clean . However this s second times I feel racist here. Today went there as usual , at cash registers , they marked 4-6 feet away rules on the floor ,keep distance between customers which I think its great . There was one customer in front of me putting stuffs into her bags at packing area end of counter . I still had 6 feet or more away from her . Then cashier guy raised voice told me to step back from her. Its embarrassing and I told him I did 6 feets away. That customer who was also a teen still laughing & chatting with that cashier and a packer few mins with only 2 feets apart !! I don't want to give cashier name to ruin his career as he's only teen probably same age as my son but store should train staffs how to treat people equally! Im Asian American read more

I was just at the Albertson's supermarket in Chino Hills on Grand Ave. They only had the self checkout open. When I asked the 20-something employee how to ring up bananas without a tag, I got attitude. I must have disrupted her standing around doing nothing. In a disrespectful tone, being clearly annoyed, said, "You type in banana." Are you joking?! I don't work as a grocery clerk, nor am I an employee of Albertson's. At the prices Albertson's charges, I expect better customer service than that. And I shouldn't have to self check. I could go to Walmart and pay less, and I can't believe I'm saying this, get better customer service! I've been an Albertson's customer for decades, but I won't be going back. I'll go to Stater Bros. They have checker there and no attitude. read more

Been shopping here for many years and seems like more times than not when shopping, employees that work at the registers always are talking amongst themselves out loud about how they don't like fellow employees or how someone else is not doing what they're supposed to be doing. Im there to purchase groceries, not here a soap opera every time at the registers which is uncomfortable to hear. If they don't like there job, leave or talk to your manager privately but definitely not in front of customers. Has anyone else experience this. read more