It's incredibly kind, and the prices are very affordable. Living in Chino Hills, this is definitely one of the places I'm grateful for. read more

Smart & Final Extra! - Outside - Grocery Near Me - Chino Hills, California

Don is amazing every time I go in there she has such a great energy always willing to help her customers Smart and final lucky to have her read more

I work in this plaza, so I frequent this market regularly. Majority of the staff is friendly or decent. Although I had a red head stare me down once. Odd. Would be nice if they had self check out or an express lane. They usually have 1 or 2 lanes open. So I purchased sushi on my break on 7/22. I've had the sushi here plenty of times but today the sushi was bad. Let's just say I was miserable the rest of my shift. I came back to return the sushi. I only had a few pieces. I wanted to let them know it was spoiled. The cashier told me that it was made fresh daily. But, there was a sticker on it dated 7/23. Which I assume is the best by date. If a customer is telling you they had food poisoning, they probably don't want to hear an excuse. My point of writing this is that raw fish should be handled properly. Idk what happened today. But It's not fun to suffer from this at work. read more

Because of Mike at the register, this review is for the store you represent. Age does not discriminates against good to poor, even rude customer services. The cart was loaded of my family and I camping goals, approximately $460. We could have went to another market, just that the convenient location of our hometown, we frequent this market. Rarely do we encounter such audacious display of rude and disrespectful behavior. Leading up to my turn in line, while being the only one left at the time, I asked Mike if the heavier items, such as cases of drinks should remain in the cart and that i can bring it around to his side for his convenience to scan, he graciously accepts. It was then when just the fact that I may have not strategically faced the barcode that his behavior changed from nice to rude. His comment, "I don't see the barcode, well now I gotta take them of the cart." I offered to help. Instead, he ignores me and begins slamming most of my groceries. I wasn't going to care much, maybe he just having a bad day. So I tried to lighten the mood with small talks. Tells me, "hold on a second." Alright, I continue to let it go as he continues with the slamming. When he asked how many bags I need, I told him, "not too sure, just enough to carry the small items." He bag some, then chucks others at me to ask, "you got those right?" Again, just going to rolled with it and politely agreed. Then he makes unnecessary remarks, "do you want me to bag the larges one too?" No it's okay.. but then he chucks a gallon of milk and said, "well, not going to charge you for this bag." Ok, I'm still chill.. that's until a customer finally lines up. When he was done processing my payment, he said to the customer, "all that wait when you only have one item huh?" She laughed to say, "no, not at all, just got there." This is when I had it. Aside from me placing items on the bottom of the cart his wrong way, I do not know what I did to deserve this treatment. Absolutely ridiculous behavior. I do not want any retribution because this behavior can be corrected. Even if I was wrong in anyway, you'd only have to deal with me for no more than 5 mins. So please, find someway to handle your frustration elsewhere. This is unacceptable. read more

Smart & Final Extra! - Cashier's and terminal information. - Grocery Near Me - Chino Hills, California

They have 99% of what I shop for and need. The eggs are always less than other markets and the variety is greater.

Old vegetables on the shelf at organic prices. That old guy Mike is rude, slow, and gets flustered when you have more than three items. read more

Smart & Final Extra! - Smart?Garbage. - Grocery Near Me - Chino Hills, California

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They do not honor their sale prices. I bought a case of Monster and was charged full price, in spite of the sign at the front of the aisle stating it was on sale for $39.99. I pointed it out to the gentleman at the cash register, but he "couldn't see the sign." The woman at the other cash registered called out that "whatever it scanned is the price." Neither one would would walk the 10 steps it would take to stand in front of the sign and read it. You know, it's bad enough that they close an entrance/exit in the evening, or they are putting more and more items behind locked cabinets. This is in a low crime neighborhood, so maybe those were corporate decisions. But the more inconvenient they make shopping, and the more often they cheat their customers like they did to me, the more money they will end up losing. Albertsons, Stater Bros., Aldi, etc are just a couple minutes drive in any direction. read more

Great store. Service is very awesome. All workers always with smiles and great attitudes. I love seeing smiles. The staff always smile if you do. The product always worth stopping in and checking. The sushi rocks. Always a cool vibe with Great music. No joke read more

Not sure why this supermarket got down to 3 stars, but when i shopped here, the market appeared very organized, easy to locate items. When i used to work in the City of Chino Hills, CA., area, i used to frequent this supermarket because there was Wells Fargo inside. While running convenient bank errands, i would check out their sales items. This business offered free plaza parking of course: there was always convenient parking spaces to 'Smart & Final Extra,'. Prices were reasonable here: from what i recalled so was service. If i'm in the area again, i'll be back. Since it's a 'Smart & Final,' supermarket, they sell by bulks. Stock up on daily needs such as water bottles, tissue boxes, rolls etc. Can't go wrong with these bulk deals if you need them daily? Love the convenient location: there existed ton of other businesses to support around here too. It's been awhile so will update. This is a Long overdue review for now. read more

Needed some things for a gathering that we have coming up. I was able to get everything I need here! I'm responsible for the beverages so I got iced tea, country time lemonade mix, a big thing of Folgers coffee and 4 of the Crystal Geyser gallon waters for $5. The prices here are not the best, but the fact that it's a one stop shop is what makes it worth it for things like this. The lines were getting long so they opened up a new line and I got out of there pretty quickly with no issues. read more

Smart & Final Extra! - Smart and final today - Grocery Near Me - Chino Hills, California

I haven't been to a Smart & Final before, and the first time was such a pleasant experience. The nice and helpful employee Darrell helped me out in the produce area and even offered additional assistance in other areas of the store. Super friendly, clean store and A+ service. Thank you! read more

They sell moldy fruit and meats, Manger is absolutely no help. She blames the warehouse. Don't waste your time or money. They health department will be called. I have pictures of everything I end up with that's bad. read more

Great staff well organized grocery store. Wonderful customer service quality food my go to spot!

Convenient location, reasonable prices, very clean, friendly staff. A lot of goods to choose from.

One of the better Smart and Finals around. Well stocked, friendly staff and a surprisingly large selection of alcohol.

What unprofessional customer service Alicia gave to me today. I went to check out with an item that was timing up to a different price than what was displayed. Alicia kept cutting me off when I was trying to explain to her the issue. We had to get out of the line to show her the price and still nothing . When we went to check out , she made us wait again and when I brought it to her attention she started to laugh. Kept making comments as I walked away to the customer behind me. I can not believe a manage of this store would carry herself in such a way read more

Just bought some disgusting celery at smart & final. Because of the current situation I am not going to drive back just for celery so I guess we'll do without and I'll take it up with them next time I visit the store. read more

Smart & Final Extra! - a person holding a stalk of celery - Grocery Near Me - Chino Hills, California

I love smart and final! They are so convenient and they have big buys and small buys. They have things that a regular market doesn't have and it fills in the gaps from Costco and Sam's club. I love the new "Extra" , they feature all kinds of beans, grains, candy, different melting chocolates, and all kinds of granola!! I can lose myself in all that! And if you're not into portioning and weighing yourself, they have regular boxed products too! Love having that option. I also love, love the many different containers, especially the clear round measures out ones with the lids. I know it's normally for the venders and restaurants, but I use them to portion out our food, because in my house, everybody eats in different times. I try to reuse my containers, I just put them on the top rack of my dishwasher and they come out fine and reusable!! The employees are always helpful and nice! read more

Smart & Final Extra! - Busy part of town - Grocery Near Me - Chino Hills, California

One of my favorite places to shop . Im there almost every week . Very helpful and friendly staff . Especially cashier V , she's always very friendly and accommodating to the visitors. The only place I shop for my catering products. read more

It's ok have some things a lot of expired meats. If you're a mom they're won't bag your groceries unless you pay for a bag. Won't shop here again prefer Trader Joe's or somewhere else. read more

Typical run of the mill smart n final. The lines aren't very long whenever I come, and one of the days I came was the day before Thanksgiving, and as soon as there were more than 3 or 4 people waiting, they would try to open another register, so they pay attention I guess. Located close to work, so I can run in and get things as needed. The plaza parking lot can get pretty crowded though, esp around lunch time, because there are a ton of restaurants that all share this lot, and there are basically 2 main entrances/exits, so it can get jammed up pretty easily. But staff is pretty nice and helpful and I've never had any issues here. read more

i'm really bummed because i've never had a bad experience at this store until last night. I was purchasing a small $5 bottle of wine last night with my boyfriend. The cashier looked at my ID and proceeded to smirk, and call over 3 other people to look at my ID to confirm that it was me. It was clear that the cashier just didn't want to serve me the alcohol and wanted to "catch" me in the act. I understand that checking ID is protocol, but the way the cashier spoke to me was very condescending. It wasn't until a younger female cashier came over to look at my ID and said, "Yes that's her she just has different hair"-- so thank you to that girl. read more

The cashier i checked out through was very sweet and helped us out her name was Crystal and she pitched in money from her own pocket to help us pay for our food!! Very thankful for Crystal! read more

Great place to shop for fresh vegetables and food. Great costumer service. Thank you Angelica for helping me carrying boxes of green cabbages. Thank you very much for your help! read more

Woohoo finally a store that got it right ! Produce looks good/prices good Bins galore(nuts,spices, candy,etc) Bakery friendly & has samples (There is 1 thing missing: a butcher) Love the set up! Plenty of room for maneuvering w/cart Check out quick & easy even on busy 1st day open. Prices were very competitive !!! read more

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Worst customer service! Sonya the cashier was so rude and needs to work on her attitude. I will not return to this store and advise you to just drive a few minutes further to Albertsons. They are kind and have great customer service. read more

Gentleman was so personable and helpful. He actually walked me to what I need instead of just naming the aisle or pointing. I always appreciate this; not sure what his name was but it was early in the morning so I'm assuming he was a night stocker. read more

This smart and final is amazing. Super clean store and really friendly employees. I was a Albertsons shopper before. Store was ok however now I'm only going to smart and final!!! read more

Didn't realize this place was pretty new....I stopped by to pick up some stuff for my friends small party...and the place is clean ad nicely laid out...Bulk Nuts/Candies like you find at Whole Foods, Sprouts, unlike other Smart & Final locations... Staff was helpful....and checkout was easy... read more

The management here is problem. They don't care about the community, so don't come here! There are plenty of other options for shopping in chino hills. Take your business elsewhere!! read more

I haven't been into a Smart & Final in a few years. I moved out of state but was home visiting family. My mom sent me out to get a roasted chicken. I had to wait about 15 minutes for the chickens to come out from the roaster, so I wandered around the store. I got a cheesecake for my sister's birthday too. It was delicious. Soon enough, the chickens came out and the guy who cooked them picked out a big, juicy chicken for me. Customer service was awesome here. Everyone was friendly and helpful. I can see why my mom loves this store. read more

Appreciate staff working through covid-19. Because of that I'll give three stars. One suggestion... please have cashiers change gloves more often. You touch groceries all day long. Gloves must be clean. There is no shortage on gloves. Grossed out by how dirty cashiers gloves are. Looks like they wear same gloves 8hours. Going to Eastvale location from now on. Won't take much for the staff to be friendlier anyway read more

I can wish for one thing it would be to have Vons back. This has got to be the worst smart and final I have ever been to mainly because of customer service. I hate to single people out but the cashier by the name of Bic, is the grumpiest non friendly person I have ever encountered. Never says hi, never asks if I need bags or anything. Just checks my items and hands me my receipt. The funny thing is I've seen her interact with older customers and she tends to be a little more helpful. Whatever she has against younger people she needs to let it go. I worked for Vons for 6 years and I always treated everyone with the same respect and with the best customer service even when I didn't want to. Come on lady. Pull it together and smile. read more

Every once in a while, I find myself wondering why I don't shop here regularly. It's right by my house, and they sometimes have competitive prices. Then when I do come here, I find long lines since they refuse to have enough cashiers, and the ones they do have are slow as molasses. I always spend more time in line then I do actually shopping - no thanks! read more

Im not sure if people pay attention to reviews of grocery stores....I certainly have not. I feel compelled to leave a review about this Smart and Final. When this covid started this store had trouble keeping up with the volume of customers. Understandable Fast forward a few months. I came in today around 1 pm. There was 2 cashiers working and the line to get to a cashier was all the way to the back wall!!! This is unacceptable. I am voting with my pocketbook. They lost a customer I walked out of there and walked in to my trusty Stater Bros where they were happy to have my business. In and out in 5 minutes People need to STOP patronizing businesses that arent upto the task! read more

I went back this Sunday, and the mold was still there. Soooo Consistency is solid! This was 7 days ago and they said it would an resolved "immediately". What is the definition of immediately anyway? read more

Don't drive nice car to shop here, alot low jealous rats will damages your car n run, this store can't provide you any helps, asked Mgr Axxxx, dear, I don't know how to use the store camera system, ask another Mgr, Dxxxx. 1 camera is not working, the other camera can not load, it's freeze, lol, police officer said there are many hit n run at this location, he can't open case cuz no witness. Can't escape God's eyes, Karma to yall. read more

Omg, is there a 12 year old managing this place??? 5 people out, let's 1 in. Finally get in after waiting 20mins in 95 degree heat, the place is EMPTY!!! People aren't 6 feet apart, we were 60 feet apart! Then, checkout line is 20 people deep, 3 registers open! GET IT TOGETHER DIMWITS.... read more

Horrible staff. Angelica racially profiled a nice young black man for the color of his skin right in front of us. We were shopping and noticed from the moment he walked in she was eyeing him and talking amongst her co workers when all he did was spend 2 minutes at the ATM getting his own money out. The managers did not once correct their employees for racially profiling or also for cussing at the customer. This incident could have escalated and could have ahead this young man hurt for getting his own money out of the ATM machine. Shame on you all and forget the "training" I hope corporate fires all of you. Racism in 2021 ridiculous & it comes from all colors. Angelica should be really embarrassed read more

So today I walked in to Smart & Final for some fruits and vegetables, my day was great up until I got there, this gentleman from produce by the name of Joel was picking up apples off of the floor and putting them back with all the other apples, I was pretty disappointed I expected to find fresh produce but instead came across bruised apples & lack of maintenance they didn't have many good options due to produce not being fresh and low in stock. So I was quite disappointed and mad cause I ended up having frozen pizza for dinner! I did not have a good first impression by smart and final. I rather drive further to Albertsons than go shopping at smart and final again!! -Cindy P. read more

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