Great place to take the car. Honest and always do exactly what they say they will. I trust them.

They listen to the customer, they fix the problem and/or provide the service needed/requested and they don't try to pad the bill. Their rates are fair and reasonable. I have confidence that they know what they are doing and have the best interests of the customer in mind. read more

Great communications and fair pricing. Mark is the best mechanic! They provide full details of the work performed and show you all the old parts. read more

Family style business with caring owners and friendly service. A very fair labor rate at 1/2 hour intervals.

Trailside Auto did an excellent job on the repair of our Toyota Sequoia. They were quick, honest, friendly, and economical. Highly recommended!! read more

Service, staff and transparency of work needed was unparalleled. Fantastic company with great communication

Worth the drive, to get there. I put off doing a review, because I wanted to be very precise in my experience. I wanted to share what was like to actually enjoy a interaction with a repair facility. Also wanting to make a positive impact, I hesitated to do a review. But that isn't helping anyone. I've gone to this facility since it's been open. I drive by many other shops to get to them, but it's not like seeing an old friend. It's exactly like seeing an old friend. Very trusting and comfortable. In closing, remember modern cars are very sophisticated, and the best thing that you can do to help in the repair. It's to give the technician time. Once the repair is done, ask if an extensive test drive would be recommended. If so let them determine the length of a test drive. That's all I got now, after my next visit I will renew the post. read more

Trailside Auto Repair, Inc - The building for Trailside Auto. See the guy on the bike? That's how it got it's name. - Auto Repair Near Me - St. Charles, Illinois

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Service was superb on my 2014 JeeP Patriot, quality of work and correct diagnostic lead to the right fix on my vehicle at a reasonable price. Definitely would recommend Trailside auto repair. read more

Trailside Auto always does a great job. They use good quality parts and the service is performed correctly. I have recommended them to many people all were highly satisfied. read more

Fantastic service! The staff is very friendly and takes time to listen and discuss car problem. They are efficient and complete work in a timely manner. Highly recommend! read more

Excellent work. Honest and very friendly. I trust this place percent. I have had many vehicles serviced by them. They meet the timeline they tell me and work is always well done. Great place to do business with. I highly recommend! They service my Hummer and Range Rover so very knowledgeable! read more

Great auto repair shop with fair pricing, quality parts, and prompt professional service

Very high quality service, and would trust them with any vehicle. The owner is very passionate about his work and makes sure to do a good clean job no matter how big or small it is. In fact, while I was away at college I had a very poor experience with the local shop there, so a few months later when my car needed a few thousand dollars of various work done I had my car towed across the state because Mark and Trailside Auto was the only place I trusted with such a major repair on an older vehicle. They did a great job working with us and explaining what problems were urgent and what could wait. read more

Just moved in town from California. Was looking for a good auto service for my car and received great referrals from neighbors. My car issue was taken care of and a previous issue that I had an estimate on was also. The facility was clean, the inspection was professional and the estimate for both issues were less then my previous estimate of the one issue. read more

My car was brought in on good faith that proper and correct work would be done. Instead, a defective part was installed thereby leaving my car unsafe to drive and it now sits in my garage. I returned there only to be told that it (the part) had a design flaw and they weren't going to do anything about it. Instead of obtaining a proper part, perhaps from a different company (research shows it is available, & the company that they got the part from no longer sells it after this issue occurred), they charged my credit card and left my car worse off than when I brought it there. I wish I never stepped into that place. After bringing the car to other mechanics, they saw the terrible job that was done and said "It was bad business practice what they did.", "They should have installed the right part", "They should have removed the defective part, replaced it, and the part that attaches to it but doesn't fit, and give you a refund." "It is dangerous." One mechanic said they should be sued. Instead of apologizing to me and making things right, owners Mark and Theresa complained to me. The true sign of the integrety of a person and a business, is how they handle a problem. read more

My van was overheating and my regular mechanic was too far to drive. I needed someone close to my house and a friend recommended Trailside. I am very glad I found out about this place! I will be back. read more

they are good people..friendly, fair & genuine. i trust them completely. they are a gem tucked away from the main road, but well worth it.

Just moved to the area and wanted to get some work done on our son's car. Heard good things about Trailside and they were right. Reasonably priced good work. No gauging here. read more

Top quality work, better than excellent customer service. Best of all, they are the most honest group of people I have ever worked with. When they have suggested additional work, it needed to be done and saved me money in the long run. The best thing I can say about Trailside is that the currently care for the 5 cars in my family and I wouldn't think of going anywhere else! read more

Can't say enough about Trailside. Excellent work and awesome customer service. Very fair prices and never a ton of ad ons like the dealer! Thanks Trailside Automotive Repair~ read more

Great people, repair was done on schedule, even a little quicker. Easy in and out, Mark takes extra care that the repair is done right and no unnecessary parts or repairs are being forced on you. Probably the most honest repair shop around. read more

I will have to be honest with the review, and state that I know the owners of the business as acquaintances from my chidlhood. However, my husband and I plan to use them from here on out. They took wonderful care of my husband's truck- gave him a fair bid and told him what work needed to be done now, and what work would need to be done in the future- or said we could do all of it now. The work they did was quality, and my husband was very pleased. They haven't been open for too long yet, but already seem quite busy. We will definitely be taking our 3 vehicles here in the future. read more

They are very straight forward with their analysis of vehicle needs and at a very fair price. Very customer focused and friendly!! I have recommended them to others with thanks back to me for the recommendation. read more

Anytime your only car isn't running its a bit stressful. This was my situation but the staff at Trailside were amazingly reassuring and helpful when I called them. They arranged to have my vehicle towed to their shop, and had my car repaired the next day. The pricing was great and they did a great job on the repair. read more

These guys are the best! They have serviced two of my vehicles at least five times and they have always charged a fair price. The quality of work has been exceptional and service has been outstanding. read more

We were recommended to them by neighbors some years back. I would not take our three cars to anyone else. They are honest and always try to find the best solution, not the most costly. They stand by their work and have your vehicle ready when they say they will. They are also very nice people, and it's always goof to give your business to folks like that. read more

This shop is run by a very knowledgeable, certified mechanic with many, many years of experience. He's a total expert and actively works alongside each of his employees. Trailside employees listen to their customers' needs and work efficiently, yet effectively to correctly diagnose all mechanical problems. They give alternative solutions to costly repairs where possible and never compromise on doing their best. They use top quality parts backed by warranties. Every employee is friendly, courteous, and helpful. I know without a doubt that I can trust them and their work. I wish every shop could take lessons from these folks. I drive far out of my way just to take my car to this shop. I wouldn't hesitate to recommend them to anyone who needs mechanical work done on their car- done right the first time every time! read more

I had a nail in my tire and walked in Trailside and they were incredibly busy but they stopped what they were doing to help me I would absolutely use this place again and I couldn't be more satisfied with your customer service read more