The gal - manager? - Was friendly and I felt I got great service. She pointed out some things that…read moreI needed to keep an eye on but wasn't pushy. I recommend!

I had an absolutely amazing experience at this Valvoline location thanks to Nina and her…read moreoutstanding crew! I actually visited twice today -- first for my girlfriend's car (she recommended this place), and then later for my own oil change because the service was just that good. From start to finish, everyone was friendly, courteous, and professional. Nina took the time to explain everything clearly as the oil change was being done, and even provided multiple pricing options so I never felt pressured or taken advantage of. You can tell she truly cares about her customers and runs a great team. It's rare to find establishments that make you feel this valued as a customer. Big thanks to Nina and the entire crew -- you've earned a loyal customer! Keep up the excellent work!

I've been here about 6 times now for a variety of services and they have always been the best car…read moreshop I've ever done business with. The customer service is always amazing, the prices are excellent legitimately some of the best prices I've ever gotten, and the best part is that they're so professional throughout the entire service. I never feel uncomfortable or anxious with this place doing work on my cars. My only complain is that they're not open on weekends so a lot of the times I have to change my work schedule around the store hours but that's such a small downside for me. Back in 2022 I had a problem with my Saturn Ion that nobody could fix. No shop could find the part that was needed because Saturn went out of business so long ago. I went to well over 8 different shops to get the issue resolved. Garage 31 was the only shop that fixed the issue even though they had to jump through so many hoops to resolve the issue. Ever since then my wife and I have been a loyal customers and we recommend this place to everyone we know.

We have two cars that rely on Garage 31 over the past 8 years. Our cars have been repaired without…read moreany issues. Garage 31 is a relationship based business that values its customers!

I brought my wife's 2017 Jeep Grand Cherokee Summit in for new brakes and rotors. A few weeks…read morelater, my wife noticed the brakes were making a squealing noise during turns so I brought the vehicle back to have it inspected. I was charged $100 just for them to look into the issue. What was most concerning was learning that when the brakes and rotors were replaced a few weeks earlier, the shop chose to install lower-quality aftermarket parts rather than OEM parts. The original components on the vehicle were OEM, but instead of giving us the option to choose, the service advisor of Indian descent told me they used cheaper parts because OEM parts were "too expensive" and would make them less competitive. That decision was made without our knowledge or approval. When it comes to critical safety components like brakes, customers should always be given the option and informed about the quality of parts being installed. Choosing lower-quality parts to save money--without discussing it with the customer--raises serious concerns about quality, safety, and reliability. At the very least, we should have been given the option to replace the parts with OEM components or informed beforehand about what was being installed. Instead of rectifying their original mistake they shifted focus to other parts (pins) that still didn't address the issue at hand. Hence, I would not recommend if you're looking for honesty, quality, safety, and RELIABILITY.

Will not be back! New owner is trash! Tried to overcharge for an oil change while you are showing a…read morecoupon for $49.99. Oil change always takes a 1.5 hours, if not longer. Why? They never have my filter in stock. I MAKE AN APPT! You know I'm coming, why aren't you ordering ahead of time?? That was when I was DONE! I spoke to Ryan, who made it right by giving me a free oil change. Made the appt, and came in for my oil change. No more Ryan...WOW.....they then tried to charge me for my oil change. "No notes in the system" is what I was told. I walked out. Not paying this place another dime, EVER!! Owner needs to learn about the business be bought. Listening to this guy talk about your vehicle is scary. Knows nothing!!!! He also needs to learn customer service. Good luck keeping this place open

Professional, Fast, Affordable! Came in for an oil change before our road trip. Oil change…read morecompleted and did a full vehicle inspection and we were on our way quickly. SO nice to have a shop like this close by.

Merlin came in clutch (literally!). My husband's manual car was having some issues slipping when…read moretrying to shift gears and then his transmission light came on - I was worried the clutch was burnt out, and sure enough when Merlin called to let us know that was the issue, they were genuinely sympathetic about it, because that's such a costly repair. Upon further inspection, the fly wheel was also beyond saving ( see attached pictures from Merlin). I was so stressed out, but they worked with us to find a way to pay off the amount of work, and I am beyond relieved! But, it gets worse, the part was out of stock everywhere. So after about 5 days, when they finally got the part, they stayed after hours to finish it up so we could pick it up the very same evening. Special shout out to Patrick and Steve whom we worked with, and Steve for offering me tissues! My husband drove the car home and said it feels like a completely different vehicle (in a good way) I would definitely recommend Merlin's for honest and timely work. We are so appreciative.

Absolutely amazing work. You can't go wrong bringing your car here for repairs. Honest, reliable,…read moreand top-notch service. Highly recommend!

Great people to work with. Analysis of the problem right away. Quote and service was fast. Will…read moredefinitely go back.

I've wanted to write this for some time but here goes. I brought my truck in for an alignment ,…read more1997 f250. About a week after It felt loose so I checked and both my Tie rod clamps were loose. The man behind the counter, John told me "well maybe one of your friends loosed it up". He made me pay for another alignment without any discount. 1 week after that I felt it loose again and went to check to find the same thing. At that point I tightened it up where it was with my own impact and it never came loose again. Also John needs a lesson on customer service.

Picked up the car and had a MIL light on. Was told it's up to me to clear it because the tech…read moredidnt know how. Then went back in and found that I was charged for parts they did not install. This lead me to question the quality of repairs. Counter person was rude as if he was wasting his time with me. Used to be solid when it was older guys working there, but seems to have gone downhill.

GREAT place! Have been back multiple times - these guys are always my go-to. I got my oil changed…read moreand my coolant replaced in this visit. The manager-on-duty (he was wearing a True Religion sweatshirt, I didn't catch his name unfortunately) was super nice and showed me everything that they were working on, which was helpful. The two technicians that assisted me were fast, efficient, and friendly. They also gave me money off and honored my coupon! They've got my business.

They hire unprofessional technicians. One of new hire drop accidentally engine oil on outside of…read moreengine and did not even clean it or say sorry. Now my car smells like burning oil ...

Took my car in for a rattling; They could not figure out the problem and had to take it in multiple…read moretimes. Eventually figured out the problem on the third or fourth visit, but dealing with them was overall a waste of time.

Well known father and son local Batavia vehicle repair business. They employ ASE mechanics and…read morestand by their quality of work, ranging from general everyday transportation to high-end exotic and older collector vehicles.