Would love to give a zero star rating but YELP requires at least 1 star. J&K Pool is actually a…read morefather & son team Stanley & John Theodoridis. Google the address & you'll see its actually a residential address. We hired them in April 2013 to install a pool we've been saving for. They came to our home so we can go over the terms & select a pool. We explained to them it was important to have it all operational by July 4th for my wife's birthday bbq & they said it would all take 2 weeks to complete. A big concern of ours was whether our existing fence was of legal code. Due to the size of my lot it would be a big added expense to replace it & may cause the project to wait. The father tells us the fence is fine. We gave the go ahead along with a deposit to get the permits. No word from them for 2 weeks & the father shows up at my door saying he has the permits but unfortunately my fence is not of code height. The father tells us he can install a new pvc fence for us. We would just need to purchase the fence & cut out all the old fencing. It was a good offer so we cut out & disposed of 275 feet of perfectly fine fencing. The father disappears & we are forced to hire a fence company to install the new fence. We went with the cheapest estimate & dipped into our savings for $7500. Again they disappeared for 2 weeks & showed up on Mothers day to start the digging ruining our plans for the day. We paid $5000 for the hole & again they disappeared. This went on til August when the pool was finally complete. No July 4th birthday bbq & the summer was almost over but we were happy it was over. They included the closing for free that year as well as the opening the following year & after that we would find another company to use. The pool was opened in May 2014 & it was a disaster. The whole floor was floating like a water bed, it was unusable. He told us the water trapped under the liner would go down. Yes it does & after a week of waiting it did but leaving horrible wrinkles & flaps all over the floor. John laid blame on the drainage of my patio. My patio is higher then my pool because they installed it that way. My yard was once perfectly flat but after their installation my pool sits too close & too low to the patio. After having pool companies come out we were told the pool shouldn't have been installed that low without a french drain. To correct the issue a french drain would need to be installed along with a new liner. Estimates were at around $5000. After explaining this all to John we came to an agreement. He would dig up my yard again to install the drain & replace the liner as long as i paid $1000 towards the work. We agreed because it was the cheapest way for us. So again they dug up & wrecked our yard. Final cost of that was $1000 for John, $500 to refill the pool & an additional $300 for soil & seed plus the water bill for growing the grass back. So almost $2000 from us but we were happy thinking our issue was corrected. Unfortunately it wasnt & the next big rain storm left us with water under the liner again & a brand new liner now had wrinkles. Again John was contacted but failed to care enough so we closed the pool for the season prepared to just deal with the few wrinkles as opposed to dealing with John & Stanley again. Fast forward to pool season 2016 when we opened the pool at the beginning of the season to find more horrible water build up under the liner which is now stretched out beyond repair leaving more wrinkles. We sent John a text telling him the liner had broken free from the top clips & asking him to come clip it up properly since he installed it. He responded asking if there were any wrinkles. My wife responded yes but thats not my main issue right now & she would like him to clip the liner back up before water gets behind it but he never responded back. We sent another text months later expressing our disgust in them & how they took $30,000 from us & left us with a horror we couldnt be proud to own. John responded that we should hire an engineer. Other pool companies told us the issue is the position of how the pool was set too low & the french drain wasnt installed deep enough & failed to go around the whole pool, it was installed only around 2 of the 4 sides. Now here we are once again wishing we never hired them. Do yourself a favor when pool shopping, go by word of mouth & look up all reviews. Dont pick your installer by price alone. Sometimes the price is cheaper cause certain necessities such as a french drain may be left out. We realize now looking back on our pool estimates why the other companies were a few thousand more, cause they were including the French drain. Meanwhile our installer didnt even make us aware that was an option.

I paid over $220,000 for pool with hot tub, landscaping and job is still not complete. Project…read morewas started in May of 2022. They were suppose to come back in May of this year to finish and never did. Stamped concrete is only 6 months old and cracking. Pool is still leaking under ground. I had to have pool refilled by them once. During summer even with all the rain we had to add water from our hose. The hot tub attached to pool is sinking and brick point is falling off. Hot tub has not worked properly since installed. Had to pay to have lawn and landscaping redone from their equipment. All landscaping stones are washing onto my sidewalks. Wiring is exposed at main electrical box. They never showed us how to properly use the pool and spa. Had to pay another contractor to blow lines out and close pool up for winter. Aqua Spa was suppose to do this for free the first year, but they never responded back to my calls. Contacting the BBB and hopefully will get this resolved without an attorney.

Requested a visit for a quote and waited UNTIL September for Adam Roy gave us with his presence…read more The guy shows up and admitted he's behind on quotes but promised we should have one in 21 days. His quote never came. We sent numerous emails following up and he never returned them nor did we ever recieve that quote. Not at all in impressed. Should have gotten the hint back in June when we requested a quote.

Kevin is fantastic. He handled two major in pool repairs for me and returned my in-ground pool from…read morea green mess to a sparkling inviting jewel. He rerouted a filter water line with virtually minimal damage to the property. His prices are fair and his response excellent! Highly recommended!

So I have waited 24 hrs to write this hoping Kevin would do the right thing. I hired him in June to…read moredo both-weekly cleaning and care for my salt-chlorinated pool after a disaster with Mr B's in Hazlet. Add-on was helping with taking water there and recommending chemicals in between. Kevin was here Tuesday and cleaned and checked chemicals (??!??) I told him I needed salt. I had seen the salt chlorinator had a red light and said 'check salt' still after he left I took the water to add-on. They told me I need 240 lb's of salt, chlorine, phos-free and many other chemicals. I immediately texted Kevin the results because he was 'on his way'. He then told me he couldn't service my pool because I 'under minded him' !!! And never came back!! Well, thanks Kevin (waaah-waaah) I thought I was helping and was having a family BBQ on Saturday! What a joke! What lack of professionalism! This is what's wrong with the world today!! Waah waah my feelings are hurt I can't work for you!

I would not recommend this business, she is unresponsive and does not do what you ask her to do…read moreeven after asking several times. She is unorganized and unreliable, she will tell you something and then lie that she never said what was agreed upon. Very poor customer service.

they don't respond. They scheduled a call and didn't call. I tried calling twice and never heard…read moreback.

This is a family owned business for many many years. Everyone in the store as well as Bll who…read morehandles all the outside services are really great people. can't say enough about them. If you want a pool company that knows there stuff they are the ones!

Knowledgeable staff . Pool testing and diagnosis to treat the condition of the water is very…read morehelpful. Also has plenty of inventory or will look to find the parts needed.

I have a Jason air-massage bath tub and I searched forever to find someone to service it. Barry…read morewas the first tech who would come and look at it. Three visits, consults with Jason customer support, several orders for parts later, my tub is back in action. Thank you Barry! He was prompt, courteous, found the problem and fixed it. Very fair prices. I'm happy to recommend Spasavers.

From the owner: Service and repair hot tubs, spas , jetted tub. All makes and models, Since 1991…read moreFair pricing and all repairs are Guaranteed. Service is provided to Horry County & surrounding areas.

Another pool rescue! Echoing Jazmin P., he is a god send! I was at my wits end on what to do, he…read moreswooped in like a super hero and the water has gone from pea green to sparkly blue! Responsive, answers questions and gives details and what needs to be done. very knowledgeable. Highly recommend.

He is amazing and knowledgeable. He rescued our pool when no one else could help. He is a true…read moreGod send. He is punctual and very responsible. Has great customer service.

Highly recommend kurts pool service, Prompt service fair…read morepricing and just a hell of a nice guy. When others say maybe we can be there in 3 weeks . He there in couple days tops . Needed a new winter pool cover he got it trouble with with pool pump , he took care of it. Winterizing and cover the pool. Done . Thank you kurt

Kurt is on Point! We really appreciate Kurt Custom Pools…read moreservice. They keep their appointments, are true to their reasonable pricing, give recommendations that benefits the clients and the longevity of the pool. A complete 5 star service!

We purchase all of chemicals for our salt water pool here. They test the water and then give us…read morethe exact chemicals and print out of the amounts to add. The staff is always friendly and very helpful. Our pool water always is clear and clean.

I bought a house last year with a 12x24 above ground pool. I had never owned a pool before so when…read moreI saw this local pool shop I was happy to seek their help. First they installed a salt system and then at the end of the season they closed the pool with all new parts - cover, water bags, etc. Fast forward a couple weeks later and 2 of the water bags were empty and 1 other had slipped into the pool. Now that it's time to open the pool they want to charge me over $100/hr in addition to the regular opening fee to get the water and leaves out of the pool (that are there because the cover sank.) My question to them was - do you think it's fair for me to pay you extra because you did a shoddy job closing the pool? Justin's response - Yes. Needless to say I will find another pool company to deal with.