This is our third summer using Paragon. We are very happy with their quality of service, response…read moretime and reasonable pricing structure. We have an older pool that requires quite a bit of love to get it up and running, and Andy went above and beyond to get it in perfect shape in short order in advance of the Memorial Day holiday this year. We trust Paragon completely to ensure that the precious few nice summer weekends we are blessed with can be spent in a beautifully clean pool. I recommend their services wholeheartedly and without reservation.

Update: Another spa company came out after 2 months of…read moretrying to find someone and discovered the light housing was the cause of the leak. Apparently he discovered the source in about 40 minutes or so and the total repair will end up around $350. Thank God there are still honest people out there unlike these guys. Previous Review: Mike and Andy showed up to repair my Hot Tub and apparently they spent about 20-25 minutes each diagnosing my hot tub and came to the conclusion that my pumps are bad, my heater is bad and I have numerous leaks. They parked their truck in my driveway at 10:39am and arrived to my hot tub at 10:43am. At 10:45am one person walked away from the tub and at 10:47am one of them urinated in my yard and then proceeded to walk to check out my yard for another minute or so. At 11:03am their truck was gone from my driveway and the $150 cash they convinced my wife to leave them because they couldn't come when she was home (we never indicated it was an emergency) was gone. I would have never known about this experience if my wife didn't arrive home at 11:15am (earlier than expected) and wonder why no one was here and the money was gone. Thank God we have surveillance cameras in place. These guys are liars, shady and thieves. I have no problem paying the $150 service call and any additional labor at $80 an hour to repair my tub, I do have a problem with someone ripping me off and telling me my top of the line Hot Springs Envoy that is 5 years old is basically shot. You don't have to believe me, but I have camera footage.

I've been having trouble keeping up with the upkeep of my hot tub for ages. After staying on top of…read moreit for a while, I'd eventually get lazy and end up having to drain my green pond and refill it, which would take hours of my life. I heard about Michael and his crew from a friend and was hesitant to take the plunge to have someone manage the whole thing but am I glad I did! Michael and his guys are knowledgeable, transparent, attentive and most of all: professional! They fielded all my questions in a respectful and friendly manner, broke down what every part of the service they'd be providing and have been on top of it since I've started working with them. Wish I had found them sooner!

Called and left message, never got a phone call back. I called again and no return call, I don't…read moreknow why but called again and this time Michael answered. We talked about the services he offered and we agreed to talk the next day to set it up. It's 2 days latter and nothing. What a way to run a business!!!! I found someone else and something tells me it is good I did not hire them. They have 5 stars, my guess is he deletes the bad ones.

I love this small family owned pool company. They are responsive. Scheduling opening & closing is…read moresimple.

AVOID! AVOID! AVOID! AVOID! AVOID!…read more Bought a pool from Northampton Pools and Patio in late may with an install in the middle of June. We set up the install a couple months prior. They gave us a list of 4 subcontractors. One installer no longer installed the pools, one didn't return a call, one had a very negative review and low rating, which left us with a gentleman known named Matt. We went through over three weeks of no shows or doing little to no work. He showed up on the day of our install and said he couldn't do the work. He promised to return the next day. He never showed. He promised everyday to show and ended up showing the next Wednesday. He dropped off his trailer and bobcat, returned two hours later and dropped off a dump trailer. He took the trailer and bobcat and returned two days later. He'd promise to come out and never show occurred at least a dozen times. He finally showed up on Friday and did work but couldn't complete it due to missing parts. Northampton pools ordered the wrong parts initially. We were promised an over night delivery on the new parts. I went to the store a day and half later only to be told they weren't overnighted and were coming on Tuesday. Almost a week later we got the parts. It took 5 separate deliveries to get all our parts. Our first delivery we weee told to skids would show up and we only got one. We approached Greg the owner about a refund which he wouldn't honor. After several rounds of trying to get their help to assist with the installer, the one employee stated that are contractor does near perfect work but isn't all there upstairs. We ended up firing our installer a d losing half our install fee and found a new guy. He insisted the karts still were t right but managed to get our pool set up. It was the most frustrating and stressful experience I've ever encountered. Do yourself a favor and go with another pool company.

I use LESLIE's pool service to open my pool, May 15, 2024. The two men that showed up rushed…read morethrough the entire service. I have just moved into this home and never had a pool before. I called LESLIE's to open my 18 foot round above the ground pool. I found the gentlemen to be rushed and I didn't understand a lot of the explanations they gave me regarding my filter, etc. That being said, I called them again in September to close my pool. Again, the service was rushed, and the cover was not put on the pool correctly, and continued to come off the pool during the winter with wind. I call again in March 2025 to open my pool. They said they were booked. They couldn't give me a date and they would call back. I called two subsequent times and spent 45 minutes on the phone, to which they still could not give me a date and said they would call me back. They never called me back and my husband found a different service... while sitting on my front porch today, May 26, 2025, Memorial Day, the LESLIE truck rolls up to my home... two men got out ready to open pool, and I said I had no idea you were coming today, nobody called me back, and I contracted with a different company. Why would LESLIE send a truck out to open a pool on a holiday? Sorry., the driver told me, he said this has happened all day to him and he has heard the same comments from everyone saying they had no idea they were going to show up today and that the home office never called anybody back.... For a service that is $300 each to open or close your pool, they should have better communication.... I will no longer use LESLIE's for my swimming pool services and they have lost my business. I am too busy of a person to spend 45 minutes calling them three times. Clearly they have so much business they don't need mine...

I went to this location and a,gentleman by the name of Scott helped me and I was so happy because…read morehe explained everything carefully about my pool results and also gave me coupons to save a few bucks. I go there for all my pool needs......thanks scott

Showed up when they said they will . Worked hard and finished successfully. Thanks to these…read morebrothers I have a pool open now for my little boy (2 years old)

Highly recommend these guys, extremely professional, showed up when they said they were showing up!…read more They were very neat and cleaned up after themselves and did a fabulous job on the pool. We couldn't be happier!! They Answered every call or responded within minutes.

B&B Pools does a great Job! I called the store bc of the…read morepandemic, they had me drop off a water sample in front of the store. They called me with my water test results moments later, and asked if I needed anything I ordered some shock, chlorine tabs, and a few other chemicals, along with a thermometer, they even asked me what type I wanted. I paid over the phone they said it would be ready at 3:45 I arrived and a gentleman in a mask brought it out and put it in my car. The order was correct and they even gave me a sample jar for next time. Thanks B&B pools for the safe detailed service!

Excellent service. Kind, knowledgeable and responsive to my needs. Very convenient store location.read more

I have been a customer of American Pool for 20(+) years. Not a bad word can I say. Wonderful…read morecustomer service, friendly, helpful, and patient. I hate having to travel 30 minutes to get there but will not go anywhere else ( I tried competetors but they dont compare)

I am a newcomer to the Viera community in Melbourne. As I…read morewas looking for pool developer options for my new home, I was fortunate to meet Susan from Customer Service @ American Pools & Spas. Susan was just awesome! She was very kind, resourceful and polite. She went over all my questions and provided all the information I needed in preparation for a Pool proposal. Just want to point out that I appreciate her and American Pools for having her... Thank you so much, looking forward to work with you. Archer Lebron

They are extremely knowledgeable. Local company with good service. Would definitely recommend.read more

had a cracked pipe and chuck came right out and fixed it in like 20 minutes. I would highly…read morerecommend bucks county hot tubs. chuck always responds within an hour from texts if I have any questions. I purchased a used hot tub from him a few months ago and he still answers my questions. you cannot go wrong. thumbs up.