I paid over $220,000 for pool with hot tub, landscaping and job is still not complete. Project was started in May of 2022. They were suppose to come back in May of this year to finish and never did. Stamped concrete is only 6 months old and cracking. Pool is still leaking under ground. I had to have pool refilled by them once. During summer even with all the rain we had to add water from our hose. The hot tub attached to pool is sinking and brick point is falling off. Hot tub has not worked properly since installed. Had to pay to have lawn and landscaping redone from their equipment. All landscaping stones are washing onto my sidewalks. Wiring is exposed at main electrical box. They never showed us how to properly use the pool and spa. Had to pay another contractor to blow lines out and close pool up for winter. Aqua Spa was suppose to do this for free the first year, but they never responded back to my calls. Contacting the BBB and hopefully will get this resolved without an attorney. read more

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Requested a visit for a quote and waited UNTIL September for Adam Roy gave us with his presence. The guy shows up and admitted he's behind on quotes but promised we should have one in 21 days. His quote never came. We sent numerous emails following up and he never returned them nor did we ever recieve that quote. Not at all in impressed. Should have gotten the hint back in June when we requested a quote. read more

I am very disappointed in this company. We had someone come out over 2 weeks ago for a quote. He knew I was in a hurry to get my deposit in, he said he would get it done before the normal 2 weeks it takes. It's past 2 weeks I've sent 2 emails and still nothing. How does it even take a week let alone more to give a quote. You should basically know right then and there. Sadly we wanted to go with this company but clearly they aren't in need of any business so now we must go else where. read more

I see a few of these comments and to be quite honest, i have had a totally different experience. They have been top notch since day 1-- they have answered every question, every issue and concern. I texted alex tonight with a question and he responded, driving , i will be there in 30 to check. He has been respectful, honest and is not afraid to tell me when my idea stunk.. his crew worked in blistering heat to get my pool up before my princesses 13th bday .. i give them 5 stars and w have all positive things to say. read more

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I purchased a pool sweep from this company 2 years ago. During the 2nd year it simply worked sporadically. When returning the unit to Aqua Pools the store manager Laurie informed me it was out of warranty and I would be responsible for the repairs. I agreed. 4 weeks later I received my pool sweep back and it did work for 1 week and then stopped working again. 4 weeks later and I am writing this review the week before Labor Day. This company does appear to strive for good customer service when large purchases are being made. Smaller / lower margin products I would never conduct business with this alleged business again. Steer clear of this company and use one of the other several pool stores in the Lehigh Valley. read more

Great customer service. They care about getting it right for you. Very knowledgeable friendly team. My hot tub always has everything it needs and runs great! read more

Alex and Aqua Pools were quite disappointing. I would NOT recommend using this company for any large project! We had our pool renovated completely by Aqua Pool and Spa then had to pay for it to get fixed by another company. Alex never came back to check on our concerns in the end and refused to until he was paid in full even with a host of issues including electrical, installment of slide, steps, ladder, lights, use of very bottom low quality materials and inability to put a liner in without pulling away from the wall. His staff did the work and he assumed all was fine. We let Alex know our concerns with no visit to at least inspect things not working. We requested he come do a final inspection and check his workers job, but he refused to do anything until he was paid in full. We made several payments as per contract, then when last payment was due Alex would not come address our many concerns until they received the final payment of thousands of dollars. My husband and I told him not one thing was done in good working order and they said they would come fix it only after we paid in full. In the end after Alex was rude and threatening over the phone, on texts and emails to pay him the final payment (which was a portion as compared to the over $20,000 we already paid in good standing), we lost all faith in his and anyone associated with Aqua Pools ability to complete a large renovation like ours and ended up having to hire another pool company to come fix the work they failed to do properly in the first place. Why would we pay a final payment without Alex (who's supposed to be in charge and know how to do a renovation) coming to check on our concerns? Just to lose money would have been why. Let's talk details. They started off poorly by coming into our back yard a way we did not agree upon. I came home from work to see they took down our fence and a huge, beautiful privacy maple tree that we did not agree upon! We should have stopped the project then.. I will share more details of what Aqua Pools and Alex did incorrectly and with cheap materials used. They did not replace our liner with a 28/28 liner we were told we were getting. We didn't realize until later it was not 28/28 as on contract. They replaced our large steps into the pool, where previously our 3 daughters and friends could sit and gather, with low quality steps that looked terrible. Who would "downgrade" their pool with cheaper materials than started with? The workers ran our filter overnight without putting DE into it and told us that they were not used to DE filter pools. What a terrible excuse! We had multi-colored lights put in only to not be given the switch or manual to change the pool lights. We are still unable to correctly control our lights as they failed to give us the control knob. The ground wire to the heater was disconnected and not reconnected with the heater still connected to the electrical system. Thank goodness nobody was hurt with their poor quality and dangerous incompetence. When they filled our pool (with our own water), they forgot to put the cap on and the entire pool was leaking overnight into our back yard instead of filling. Just to continue with the terror of this project, our new pipes they placed (which we found out were the lowest quality pipes anyone would use for a pool) burst within the first weeks flooding our pool water on several occasions and us having to use pipe tape on new pipes. They also installed them backwards so the intake was attached to the outtake and outtake to intake causing the Polaris to be inoperable. So, Alex told us it was because our pump was old (it was only 2 years old) and couldn't be fixed! Another company was able to see the mistake and fixed the pipes and now the Polaris works; was nothing to do with the pump. They put a slide together that leaks because the workers did not piece it together correctly and again would not address ANY of these issues until we paid them another $4,000+ and risked losing all the money and not having a working pool! Then there's the pool ladder..they literally drilled the holes into our new concrete 4 inches too close to the pool and the ladder then could not rest against the new liner which was one unsafe, and two, would potentially pop holes in the liner! Guess what, this will never be the same until we pay to get new holes drilled into our brand new cement :( We now had someone weld an extension onto our current ladder, but this is only a temporary fix unfortunately. Not to forget the final errors that really made us lose complete faith that they could ever even repair anything correctly...on day of liner install, the pool liner started pulling away from the insertion in several places! Alex said this was "normal". Seriously? "Normal" for the liner to pull away and have gapping holes?! We had 3 other companies come check our situation and NONE of this was considered "normal" and we had to pay thousands of dollars to have our new renovation fixed. read more

It's been over two weeks, and about 5 phone calls, and they have never returned our calls. We were trying to schedule Alex to come and fix our hot tub, and he never called. Then we called just to see if the parts were ordered, and Laurie said they'd check and call us back that day... well that was a week ago. Don't bother. Terrible customer service. read more

So disappointed. I read reviews about issues and promises made by Aqua regarding timing and repairs. Alex Karrol finally came to inspect my spa, gave me a quote, and I authorized him to order the parts and do the repair. He told me 1-2 weeks, and that was over a month ago. He does not return phone calls. A few days ago, the receptionist recommended that I find another spa repair company since they are too busy. read more

I don't have enough kind words to say about Frank, Alex & the Aqua Pool team! In our particular case, the back yard was difficult to access due to neighboring fences and pavers walkways galore ...so much so that we had three other pool companies simply say thanks for thinking of us but no thanks, the physical constraints of the backyard were too much for them to overcome. A pool is a pretty large expense and Alex gave us white glove service throughout the entire process. He stopped over two or three times with a variety of different pool designs (we kept on changing the location of the pool) until we were completely satisfied with the design and layout. Fast forward a few months to the beginning of October and the digging of the pool. While I am sure it was partly due to the complexity of the job but I can say that not only did Alex serve as our "salesmen" on the pool and design but he was also on the backhoe the first day and remained on site just about everyday through the completion of the project. This was not at all what we were expecting but really appreciated how hands on they were on their pool designs and installs. As an example of their service and professionalism, as I mentioned above we have pavers walkways by the side of our house and leading down through the back yard. Alex and Frank were extra cautious as to not damage them by placing piece on top of piece on top of piece of plywood to protect them from the machinery that was going to be going back and forth. When the job was completed everything looks as good as the day the job was started! Not quite sure what the hum-bub is about in some of these other reviews but I have had a completely different experience with Aqua Pools. Any calls or texts that we have had with Alex are promptly answered. In some cases we actually ended up changing pool equipment (heater and pumps speeds) and in every each case Alex was there to review our options and let us decide the direction that we wanted to go in. If you want an awesome pool and even better service be sure to ask for Alex, you won't be disappointed! We couldn't be any more satisfied! Now we just need to get through this winter so we start to use the pool! read more

Aqua pools has provided me nothing but excellent service. They are friendly, helpful, reliable and patient. They take the time to really help you understand your pool and it's maintenance. Extremely professional...I have used other pool services and now won't use anyone else. read more

Aqua Pool & Spa did a fantastic job!! They had a huge undertaking, digging out much of our backyard as it is a hill. They sloped it perfectly and put up a beautiful boulder retaining wall. They did a fabulous job installing our fiberglass pool and a hot tub. Throughout the entire process they were VERY easy to reach. If Alex did not answer his phone, he always returned my husband's many calls within minutes. I agree with the other post, they really care about getting the job done right and the entire team was very friendly and knowledgeable. My husband did a lot of research and met with many companies before selecting Aqua Pools. He is extremely particular about how a job is done. We both couldn't be more pleased throughout the process and with the final outcome. It was a job well done!!!! read more