I love this small family owned pool company. They are responsive. Scheduling opening & closing is…read moresimple.

AVOID! AVOID! AVOID! AVOID! AVOID!…read more Bought a pool from Northampton Pools and Patio in late may with an install in the middle of June. We set up the install a couple months prior. They gave us a list of 4 subcontractors. One installer no longer installed the pools, one didn't return a call, one had a very negative review and low rating, which left us with a gentleman known named Matt. We went through over three weeks of no shows or doing little to no work. He showed up on the day of our install and said he couldn't do the work. He promised to return the next day. He never showed. He promised everyday to show and ended up showing the next Wednesday. He dropped off his trailer and bobcat, returned two hours later and dropped off a dump trailer. He took the trailer and bobcat and returned two days later. He'd promise to come out and never show occurred at least a dozen times. He finally showed up on Friday and did work but couldn't complete it due to missing parts. Northampton pools ordered the wrong parts initially. We were promised an over night delivery on the new parts. I went to the store a day and half later only to be told they weren't overnighted and were coming on Tuesday. Almost a week later we got the parts. It took 5 separate deliveries to get all our parts. Our first delivery we weee told to skids would show up and we only got one. We approached Greg the owner about a refund which he wouldn't honor. After several rounds of trying to get their help to assist with the installer, the one employee stated that are contractor does near perfect work but isn't all there upstairs. We ended up firing our installer a d losing half our install fee and found a new guy. He insisted the karts still were t right but managed to get our pool set up. It was the most frustrating and stressful experience I've ever encountered. Do yourself a favor and go with another pool company.

B&B Pools does a great Job! I called the store bc of the…read morepandemic, they had me drop off a water sample in front of the store. They called me with my water test results moments later, and asked if I needed anything I ordered some shock, chlorine tabs, and a few other chemicals, along with a thermometer, they even asked me what type I wanted. I paid over the phone they said it would be ready at 3:45 I arrived and a gentleman in a mask brought it out and put it in my car. The order was correct and they even gave me a sample jar for next time. Thanks B&B pools for the safe detailed service!

Excellent service. Kind, knowledgeable and responsive to my needs. Very convenient store location.read more

You know things have gone off the rails when employees are openly telling customers that one of the…read moreowners is a nightmare to work with and that they can't stand her. That's usually not a glowing endorsement of company culture. My mother hired this company to open our pool because we had used them before the ownership change and had always had a good experience. Unfortunately, this experience felt like a masterclass in how to lose long-time customers. Mariah initially quoted us one price, but after seeing the property apparently decided that quote was more of a "suggestion" than an actual number. We were told the price needed to increase because, and I quote, "How else am I supposed to pay my employees?" While payroll is certainly an important business expense, I'm fairly certain the accepted method is not surprising customers with inflated invoices after the fact. The billing somehow became even more impressive when we were charged for 2.5 hours of labor at $140 per hour instead of the $95 per hour we were originally told. The only problem? Her own employee confirmed the crew was at the house for approximately one hour and fifteen minutes. Unless someone has recently invented time travel, the math isn't mathing. Not only were we billed far beyond what was discussed, but the crew also managed to break our pool pump and then attempted to blame us for it. Which raises an interesting question: If we knew how to operate the pump, troubleshoot pool equipment, and properly open a pool ourselves, why would we hire a pool company in the first place? The answer is simple--we wouldn't. We hired professionals specifically because we don't mess with equipment we aren't trained to handle (shocking right?). At the end of the day, mistakes happen. Equipment breaks. But changing prices, overbilling for time that wasn't worked, and refusing accountability when something goes wrong is a spectacular way to send loyal customers directly to your competitors. As a final suggestion, it may be worth hiring someone dedicated to invoicing and customer relations. Because if this experience is the standard, the only thing getting cleaned out this season will be the customer list, and Mariah if you're reading this and absolutely hate your job, have the other co-owner buy you out, and live your best life....far away from customer service because it is not your specialty. 10/10 do not recommend.

BEWARE! This so called company has no idea what they are doing. They tell you one price theN You…read morereceive an Invoice For double. When you call Them out on it, the Co-owner Mariah will Tell you she has to pay her employers somehow! Totally unprofessional. They have no idea what they are doing. Do yourself a favor and find another pool Service that won't break your equipment and then leave!

I would not recommend using Ahner for pool services. We switched to them a couple of years ago…read more because our previous pool service company stopped doing pool closings. Since we have used Ahner, we have had issues with communications. They are difficult to contact and do not call back or respond very promptly. They also have very limited days when they will close the pool - only Friday or Saturday. Those are minor annoyances but this year when we opened our pool (we open it ourselves and had Ahner close it for us the previous September), it looked like a pond with moss like algae over every surface. We immediately sent Ahner pictures and asked for a response. When we finally got in contact with them after multiple attempts and 2 days later, they told us we should have put chemicals in the pool during the winter, that the chemicals would not have made it through to spring and besides that they said we closed it too early (which they did) and opened it too late (it is not even Memorial day yet!). They never told us we should be putting chemicals in midwinter. We have had this pool for many years and have never seen algae this bad - ever! They are not taking responsibility for the error they made nor helping us to clean it other than telling us what to do.

Kudos to Ahner Pools…read more by L Mohry We searched for a pool company for a long time and after doing a lot of research we chose Ahner Inground Pools, and it was the best move we could have ever made. Not only did we get our pool in a ridiculously fast time, the workmanship was top notch, and our pool is beautiful. The owners came to our house and explained the process of how our pool would be built, and even explained to us why one of the options that we thought we had needed (based upon what we were previously told by another pool builder in the Lehigh Valley) could be done in a far greater cost effective manner. (Which by the way, thanks to Mrs. Ahner saved us a bundle). We have recommended Ahner Inground Pools to all of our friends and family and our neighbor's pool will be installed next week (by Ahner Pools of course). Great company, Great Owners, and Great crew...Fantastic Pool...Highly recommend.

This is an excellent company. We moved in to a house with a pool and we quickly learned why it is…read moredifficult to find good pool people. I had a minor problem and called several Lehigh Valley companies. Half of these companies never even bothered to call me back. Don't even bother calling anyone else for ANY pool problems. Call these guys and you will have nothing to worry about. Fair prices, excellent customer service and work well done.

Showed up when they said they will . Worked hard and finished successfully. Thanks to these…read morebrothers I have a pool open now for my little boy (2 years old)

Highly recommend these guys, extremely professional, showed up when they said they were showing up!…read more They were very neat and cleaned up after themselves and did a fabulous job on the pool. We couldn't be happier!! They Answered every call or responded within minutes.

This is a family owned business for many many years. Everyone in the store as well as Bll who…read morehandles all the outside services are really great people. can't say enough about them. If you want a pool company that knows there stuff they are the ones!

Knowledgeable staff . Pool testing and diagnosis to treat the condition of the water is very…read morehelpful. Also has plenty of inventory or will look to find the parts needed.

Knowledgeable and detailed. He made sure all my equipment was up and running for the summer and…read moreeven spent extra time making sure my really old heater would work for one more summer! He noticed I was missing a rubber cover on the step of the pool... ultimately my liner would have ripped he if hadn't replaced that cover. They are reliable and have reasonable prices. I would highly recommend using Triple A for you pool needs!