I recently stayed at the Rose Casino Hotel in Dumfries, VA, and I want to recognize several…read moreindividuals who truly went above and beyond to make our stay exceptional. To start, our initial room had been straightened but was not properly cleaned. When we brought this to the attention of Robbie at the front desk, he was extremely professional and apologetic. She immediately addressed the issue and moved us to another room without hesitation, which we greatly appreciated. The next morning, I stopped by the front desk and was assisted by Ashley, along with the front desk supervisor Marrissa. Both were incredibly helpful and took the time to ensure our concerns were fully resolved. While we were having breakfast in the food court, Ashley even came over to personally inform me that the hotel manager, Meaghan, was available at the desk. After speaking with Meaghan, it was clear that she is dedicated to providing top-tier customer service. She went above and beyond to make sure we were completely taken care of, and her professionalism truly stood out. Because of the outstanding efforts of Robbie, Ashley, Marrissa, and Meaghan, we will definitely be staying here again. They are true professionals, and I only hope their level of service can be duplicated throughout the entire location. WDA

Unfortunately, I've been coming here way too often. While I have won about three times, nothing to…read morebrag home about. The security staff are friendly and helpful. Be prepared to hand your ID when entering. I find this odd and annoying as have others who have complained about it. The Pros: Friendly security staff, bartenders (although a bit slow sometimes to make eye contact) Free EV charging Free entertainment e.g. live bands/DJs No additional charge to watch live PPV events (just get there early if you want to sit) The Cons: You can no longer purchase a drink at the lobby/food hall and bring it back into the gaming area. This changed when an incident occurred with hotel guests taking alcohol past security. You have to show your ID to get back into the gaming area if you decide to purchase food/drinks at the lobby/food hall. Crabtastic, avoid this place do not waste your time, even the employees state that the food is terrible. Overall if you want to part ways with your money stop by, just know that this is not a casino as there are no table games just slots.

Customer service first, upgrade of sheets and towels, remodel & paint, it is obvious No money is…read moreput back into this hotel. At 500 a week "discounted", Towel/sheets exchange shouldn't be so difficult. Cleanliness of this place is a joke, the floors are filthy, black socks are a must. Last choice

Husband and wife running a brothel house with prostitution and underage girls and drug operations …read more Crack heard and police all over . Hallways crowed and loud . Smells like meth laboratory. Bed bugs

When we walked it it was hot and musty like someone had just taken a shower... we thought we were…read morein someone else's room there were towels on the floor, wash cloths on the hangers, the room was absolutely DISGUSTING! Dirty used towels left on the sink, hair in the shower, coffee stains on the sink... DO NOT STAY HERE!!! I repeat DO NOT STAY HERE!!

If less than one star was possible. Jail would be cleaner but at least you can leave. So dirty…read more Just don't. We only did because we are traveling w 3 dogs. Big no.

The front desk agent refused to allow us to check in using my dad's reward points since he was not…read morephysically present, even though he made the reservation listing my mom and they didn't even reach out to talk to him. He's been setting up reservations for us for over 20 years and I've never had this happen before. They charged us full price and still deducted points from his account even though they wouldn't let us use them. The hotel itself was not clean. The stairwells had literal trash on the stairs and a smelly trash dumpster bin. To turn the shower on, you had to be inside the shower since the glass partition blocks the knob. Then the glass door didn't shut all the way and there was a literal puddle on the floor (which explains the nasty water damage to the trim). The mattresses don't have any protective covering on them and the window curtains have dozens of pinprick holes in them, letting light in. There were also a bunch of random men in the parking lot and I did not feel safe running out to the car by myself.

This place is an excellent stay, especially for government travelers. They have all new beds, the…read morestaff is super friendly and helpful, free laundry (you supply soap), tons of extras like blenders, air fryers, etc. they have grills, a clean pool and spa. Super clean. I will be back.

A very nice place for stay and enjoy the wonderful services. Each everything is fine, even staff is…read morelike family.RJ

By FAR one of the worst experiences I've had thus far. Charged me 2x the amount in 1 day and has…read moreyet to refund my money on top of giving me back the deposit... highly disappointed and I am sure they are scamming and obtaining money through false pretense. Not sure why I expected more from this establishment but I consider myself a fair man, and it's taking entirely too long to handle a situation like this, when it should've been handled when I first brought it to their attention. NOT WORTH THE DEPOSIT, rooms are mediocre. Rating my experience here a 3/10....

This was another disappointing stay at a Holiday Inn Express and probably the last. After arriving…read moreat midnight I asked the front staff if there was a coffee maker in the room. He said yes. The bare "pantry" behind the counter had no bottled water so I trudged back out into the night to find a 7-11. When I finally got to my room I found that there was no coffee maker. Instead they offer weak coffee 24/7 made from a machine. The bathroom shower curtain smelled of mildew and really overwhelmed the small space with the smell. The whole vibe was Motel 6. No frills. No bueno.

Nice young man at check-in. Bathroom smells like a bus station bathroom (not a pleasant smell)…read more Bath towels were stained (?!) and had to get new ones. Seems to be a convenient area. Wish the coffee were available later. A/C is all or nothing. 4/5 USB ports broken. Microwave missing the turntable.

Our stay in this facility, along with one at another Red Roof the night before, have convinced us…read moreto reluctantly give up on the Red Roof brand we have preferred in our travels for many years. I am sure there are plenty of branches in the chain that would live up to our expectations, but these two did not, so the chain is no longer reliable enough to count on. The older couple on duty when we checked in were fine. Especially the wife, who is obviously the brains of the operation when they are working, and who is helpful and pleasant. We got our room key (only one key card for two of us, oddly enough), but when we stepped into the room we were knocked back by the small of cigarettes. I am sure cigarette smells are difficult to eradicate from a room, but I am not convinced any effort had been made in this case. So I went back to the front desk and the woman helpfully grabbed her master key and we went in search of a suitable room. The first one we checked was having ceiling work done, she remembered, and the next one turned out to be occupied, so we tried a third room and I didn't smell cigarette, so that was the winner. We settled in. There were a couple of small issues right out of the gate, such as there being no coffeemaker. You know, those tiny one-cup things hotels seem to use nowadays? We don't make dreadful coffee with them, but they are handier than using a microwave to heat water to make our own hot drinks. Also, the toilet didn't flush efficiently, so a second flush was often required to get the job done. But later in the evening a worse problem evolved: a multiple dripping water leak from the ceiling near the interior door to the hallway. It was dripping in three places and the plaster looked like it had been repaired already for such a leak previously. I went down to the lobby and the old gentleman was there. He asked if we wanted a new room because maintenance wouldn't be able to look at it until the next morning. I said we could live with it if it didn't get worse as it was not in our living space but just next to the door. I asked if they wanted to look at it and maybe put a bucket down. Plus I suspected it was related to a shower being taken and they could see exactly where it was leaking. But he just asked a couple more times if we wanted a new room, so I figured we had reached the end of our conversation. I reiterated that we were fine and went back to the room. Later on the drip stopped, as I had surmised it would. I think the woman would have wanted to do more, but who knows? So this wasn't a tragedy for just one night, but as I said, it feels like the Red Roof brand is not up to the standard when we started using it when we traveled with pets many years ago.

This hotel was dark, dirty, and run down. And that's just the exterior in lobby. Thankfully, I did…read morenot experience any of the actual rooms because they had a water pipe burst and didn't have any rooms available. The man at the front desk apologized and said I would get a full refund. However, when I called the company to request my refund, they did not want to give it to me. And in fact, tried to accuse me of never showing up for my reservation. So I am currently battling to get my money back.

If you've stayed in a Hampton Inn, then you know the quality varies because they are franchises…read more What I can say is that this is the most high-end Hampton Inn I've ever stayed in. The breakfast was fantastic, the beds comfortable in the shower was worth mentioning. It's fully updated inside and I would stay here again in a heartbeat. They even had Cheerios for gluten-free celiac people like me.

Updating this review to confirm objective observations:…read more - the room layouts here are better than at the Holiday Inn across the street - the rooms are immaculate. NO spider webs anywhere. Not a spec of imperfection. Impressive - staff is quiet and not super talkative but they are very efficient. I quite appreciated this as I checked in fairly late and was too exhausted to small talk. I had my room key in seconds and was on my way to bed - as I ate my breakfast, they brought out more bacon. This is the way to make my heart sing. If you're weighing whether to stay here or at the Holiday Inn across the street, I'll gladly say there's no comparison. The Holiday Inn across the street is not 80% better and does not justify its rate. Stay at the Hampton.