We used Travel Wizards for our trip to Easter Island/Rapa Nui off the coast of Chile. It was an…read moreamazing trip and the moai are amazing. Travel Wizards found us an amazing tour guide.

What an incredible trip! Two weeks exploring New Zealand with tours, professional guides, first…read moreclass hotels & car service. It was our "bucket list" tour & did not disappoint in any way! Our agent was knowledgeable & had many terrific suggestions. She accommodated our personal requests & made sure arrangements were confirmed. We're ready to book with Travel Wizards again right now

I booked a cruise to Mexico from Clementine. She was very friendly and helpful. It will be my…read morefirst cruise experience and I had a hard time of deciding on which ship I wanted to cruise in. She patiently laid out all the pluses and minuses (not the one from the internet comparing the different ships!) based on her experiences and other travelers reviews. I'm very excited for my cruise and I will certainly book more trips from this travel agent!

George sent me to Odessa Ukraine this Summer. He set me up with miraculous air connections,…read moreoutstanding accommodations and a cab driver sent from heaven. Best trip of my life! George is a second generation travel agent and totally knows his game. His assistant Clementine is a real Doll and extremely competent. If you need some well engineered and hassle free travel arrangements these are the people to see. They specialize in golf vacations, but they do everything else very, very well!

I have worked with Jason 8 times over the last 15 years and have never had any issues, any changes…read morethat occurred he was always available.

Don't waste your time. I contacted them to find flights…read more Provided all requested information. Was contacted once by Emma. Then I never heard back. Never got one quote. Sent several emails and was ghosted. No reply at all. Terrible customer service. Contact other compan

My father was sick and I engaged them for emergency visa in January for me and kids. I specified in…read moreapplication and to the travel agent I can only bring kids in July. She made an executive decision for my kids to get a visa issued expiring in May. $800 for both kids. Completely wasted. They have stopped responding to my chat massages. Never responded to any compensation. The wave of rushing back to China will eventually pass. My need of having help with visa will continue to stay. I will take my business elsewhere. This is not a place worthy of trust.

They helped me get my china visa in time for my flight despite delayed processing at the embassy…read more They were always on top of things. I highly recommend them!

Have had some great experiences working with Sam! Will continue to reach out to him for any travel…read moreneeds. Quick responses and flights I can't find for prices I can't find. What more do you need??!!

Sam was very professional, patient with several last minute changes, and diligent in his search to…read moreget us what flights we wanted. My wife and I would not hesitate in the slightest to use Sam again for international travel.

I used Palace Travel in Burlingame to get a 10-year, multiple entry tourist visa for China. I…read morecouldn't be happier with the price (cheaper than all the other options I looked at) and the service. Oliver was very helpful; he was quick to reply by email and by phone to all the questions I had about the application and the process, and was very accommodating of my schedule when I wanted to arrange to personally deliver my application and then, when my visa was ready, to pick up my passport. The processing time was quick despite the fact that I did not choose rush service. I highly recommend Palace Travel for its Chinese visa service, and if I ever have any other travel needs that require the services of a travel agency, I will return to Palace Travel.

From the owner: 10 years Chinese visa for only $50 service fee;…read more Deluxe China tours at low prices.

April, praising her as highly experienced, professional, and thoughtful during complex situations…read morelike medical disabilities and get us wheelchairs assistance, transfer connections...

April is the best travel agent I've met. I have been booking tickets with her for 10 years. She is…read morevery experienced, professional and thoughtful. Today my tickets was canceled due to weather condition，she negotiated with the airline for one hour to get my ticket rebooked perfectly. Really appreciate

Submitted a request, they sent a text saying they would get back to me - it was the next day before…read morethey did. The person who called knew nothing about the information i submitted. They proposed a horrible flight with long layovers. I told them i wanted a different class and short flight duration, they did a search - gave a quote - but needed me to make the reservation before they would send me an email with the quote information. I told them i would call back. Checked online on one of the major travel booking sites, got a deal for 40% less in 10 minutes. Do not waste your time with these guys.

I submitted a flight request at 5pm on Sunday and received a "we'll get right back to you with a…read morequote" emailed response, as well as an immediate text message that an agent was working on it. The emailed response had both the return dates AND the arrival/departure cities incorrect. I responded immediately to give them the correct dates and cities, as they were originally entered into the website. It is now Tuesday morning, 36hrs later, and I have emailed a second time (directly to their response address, not through the website again). Still have not heard back from their "concierge team". In this 'immediate booking' world, you'd think a travel agency specializing in business class flights would respond faster...First time attempting to use this company. Will update review if/when they respond. UPDATE -- Still a 1 star rating from me. Have received 3 emails from Brandon, asking for referrals and to help me book if i have any upcoming trips or flights, as well as an email saying he was the one that helped me last time I flew with them. (I have never used this service before this attempt.) Still have not received a quote, or verification that they were searching the correct dates and cities. I called and left a voicemail, responded to their text confirmation, as well as both emails...still no price information.

I booked a trip back in Nov 2025 to go to Rome with three others in Sept 2026. Julz was great…read morehelping us set it up. However with all the issues going on with the new EES we have a one hour lay over in Munich to rome, we need to go to a differernt terminal and we are being told it is not enough time. I sent Julz an email on April 16, left a message April 17 still no response as of today April 20th. I called the main number to speak with someone else and it goes to Julz VM. I feel like they are blowing us all off with a serious concern. Will wait to see if I get a return call

They do NOT listen to you. Beth was asking the same…read morequestions again and again. When I asked for one stop, I got options for 2 stops. The prices were OUTRAGEOUS. They were $2000 over the airline website. Do not waste your time!!!!