Recently I was looking for some information regarding a Toyota, and when I search I look…read moreeverywhere! I happened to get a call back from an employee at McGee Toyota in Epping NH. I thanked the woman, whose name is Amanda for calling back, however I live about an hour south of Boston, and that was just too far for me to go. I did have some questions, which she very kindly answered for me, and we communicated back and forth for a while. Even though Amanda knew that I would not be buying a vehicle from her dealership she continued to provide me with all the information I sought. That is certainly great customer service. You have a great employee in Amanda, McGee Toyota! Well done.

I purchased a Subaru Impreza Sport from McGee Toyota of Epping in May. I want to start by saying…read morethat I do genuinely like the vehicle itself. It has been a good car for what I needed, and I appreciate having reliable transportation. When I first came in, I was looking at vehicles because I genuinely needed one, not because I was casually shopping for an upgrade. Once that became clear, Dave Jarry worked extremely hard to make the sale happen. In fact, I've never had a salesperson put that much effort into closing a deal where it seemed clear I didn't have much leverage as a buyer--I had no down payment to offer and was already shopping within a limited budget. At the time, I appreciated that effort because I needed a vehicle. Unfortunately, looking back, it felt like the focus was more on getting me into the vehicle than making sure I fully understood everything that came with the purchase. After bringing the car home and spending more time with it, I noticed several things that were not obvious at the dealership. The paint has damage in multiple areas, including chips and cracks that appear to have been covered up with touch-up paint that did not hold up after normal weather exposure. There are also signs of previous repairs, including a bumper color mismatch that is very noticeable. The CarPlay unit has markings that suggest it may have been replaced at some point, but that was not mentioned in the listing or during the sales process. I understand this was a used, 10-year-old vehicle, and I did not expect perfection. However, for a vehicle with previous accident history, I feel more transparency about repaired areas and cosmetic condition would have been appreciated. A Carfax link alone doesn't always tell the whole story of a vehicle's condition. The biggest frustration came during the financing process. I was told a soft credit inquiry would be run through one specific lender, but multiple credit applications appear to have been submitted instead. Nearly three months later, I am still receiving denial letters from lenders I did not expect to hear from. That has been extremely frustrating and has made the buying experience even more stressful. I also felt pressured into additional products and add-ons that increased the final cost by around $4,000. These were things I did not want or feel I needed, and it changed what I originally considered a reasonable purchase price. I'm grateful to have a vehicle that I enjoy driving, but the overall purchasing experience has left me disappointed. I don't regret the car itself, but I do regret not having a clearer understanding of the vehicle's condition, financing process, and added costs before signing. I would strongly recommend that anyone shopping here carefully inspect every detail of the vehicle, ask questions about repairs and history, and closely review every added cost before signing. Based on my experience, I would not personally choose McGee Toyota for my next vehicle purchase.

I went this morning to get my headlight replaced…read more Spoke with the store manager, Moriah. she was so kind and helpful. She got me the right replacement and not only put it in for me, but took the time to show me some of the things I didn't know about. My husband used to do all this stuff. I didn't even know how to open my hood. She was so kind and helpful. I told her thanks for not making fun of me. I am legal now - all lights are working. Thanks Moriah.

I just went there today. I was very nicely greeted by Mariah. I needed my battery tested. I then…read moremet Mike A. As I expected, it needed to have it replaced. Mike was kind, helpful, and very accommodating. In a short period of time I was driving away with a new battery replaced by Mike. Thank you to you both!!

Nick in sales was so kind and efficient. 100% recommend mcgee Epping Toyota! Also very clean and…read moreupdated dealership!

McGee Toyota was quite the eye opener to us in the current day auto industry. They had no new cars…read moreon the lot for us to test ride. The idea is that you look at a picture on a computer, pick colors and accessories then put a deposit down on the vehicle that the sales person tells you is right for you. When the vehicle shows up, could take weeks or months, you better like it because if you opt to not take it you lose your deposit!

This is a great store and have always. been able t get what I need to repair my personal vehicles…read more . The counter help is knowledgeable and friendly and I've been going there for over twenty years

NAPA= Never Any Parts Available. whether i go there for a radiator hose, sensor, gasket or…read morewhatever, its always "don't have it, i can order it..." If i wanted to order it i would use Amazon. And the counter help is surly and think they are doing you a favor. Drive to Advance - they have the part and don't act like jerks...

Great parts store. Terry and Dan will get the parts you need. They stock quit a bit in that store…read more I hate that they merged with napa though. It seems the prices went up a bit with the napa vs parts plus line. But the people in the store make up for that with the knowledge of things I need. They can explain how the parts work and need to be installed. Most of the customers that go there are professional mechanics. So I feel comfortable buying my stuff here if those guys do lol. Oh yeah, I'm glad the other guy that ran the store left. He was rude to me a couple times because I drive a Volvo. I love my Volvo he he

Nick Freeman, District Manager for Advanced called me after I lodged a complaint throughout…read morecustomer service. He was so nice and apologetic. He took action immediately and not only said dogs are allowed but so am I Thank you Nick for caring about true customer service!

The prices are extremely high, but at times I have had to use them. They definitely need to…read moreorganize the Raymond store. I have called to see if a part I needed was in stock at the store and upon arrival at the store, the guys couldn't locate the part. This has happened to me twice recently. The majority of the staff are young guys who don't last long. The older parts guys are the ones you need to deal with, and with any luck you might get what you need. But if it's not an overpriced jug of oil, or a bottle of car wax, you'll probably have to source your parts elsewhere.

Good service, fair prices and no high pressure sales tactics just justifiable recommendations for…read morelater replacement of the two rear tires which I will be going back to them for.

Very helpful location. The warehouse for all of their location is behind the shop, so you do not…read moreneed to typically wait for inventory long. Wasn't the cheapest place around, but very quick, very polite, clean, and helpful both with a trailer tire for my boat, and a tube for a lawnmower tire.

Done with this place. Had been going here for almost 6 years with my Honda CRV and have never…read moremissed a service. Oil change, rear differential, transmission all done on time everytime and now they're telling me they won't service my transmission because it's over 200k. They told me before as long as the service is done on time they'll continue doing them, they've serviced it twice since it's been over 200k and now they won't touch it. So just stop servicing my cat and set me up for failure, right? Telling everyone I know this place is trash. Just lost yourself a customer.

Beware of this shop, literally the worst customer service…read moreBeware of this shop, literally the worst customer service ever! I went to get an oil change and tire rotation, first the lift was at a tilt when they performed the rotation so many things wrong about this! Then after the oil change was completed my car wouldn't start. I was already fuming in my car with the way they did the tires then to have my car not start what BS! I got really pissed asked what were they doing with my car then claimed that my battery was dead. No it was fine, they must have disconnected something then tried to blame me for getting upset and using foul language! Instead of just owning up to the issue. Then top it all off as I drove off into the parking lot my hub cap came off! Will never go back to this location again! Literally the worst! If half star was an option I'd give that instead.