Amazing amazing amazing!!! Thank you James and Number 1 Auto transport…read more After another large auto transport company failed to pick up my vehicle during the promised pickup window (and they just kept telling me they wouldn't know when they would be able to), I was left scrambling and had to extend my rental car in California. I was even told they couldn't find a carrier in my area that could transport my car from Florida to California. After my experience, that clearly wasn't the case. I found out about Number One Auto Transport on Reddit after I saw some great reviews and filled out a form on their site Thursday night. On Friday morning James gave me a call (JAMES YOURE THE BEST!!!) & not even an hour after speaking with him, they had already found a carrier for me. They got to work immediately after our phone call, and my car was picked up that Monday (I first spoke with James on Friday). Since this was my first time shipping a vehicle, James took the time to explain exactly how the process works, listened to my situation, answered all of my questions honestly, and found me a great price (and locked in a carrier super fast). I never felt pressured or misled, I just felt genuinely taken care of. The carrier was fantastic, and both the company and the carrier were professional, responsive, and communicative throughout the entire process. My car arrived from Florida to California in perfect condition, exactly as it was when it left. After my experience with the other "big" company, i was really hesitant about putting trust into another company, but I'm glad i trusted this company. I really appreciated the honesty, transparency, and urgency that Number One Auto Transport showed. They delivered exactly what they promised. I will only use Number One Auto Transport for any future vehicle shipments and highly recommend them to anyone looking for a reliable, trustworthy, and professional auto transport company.

Outstanding Service! This is our sixth (6th) time using John and his team. Flawless process. The…read morecommunication was great via telephone, email, and text messages. We've used John and Number 1 Auto Transport to relocate our son from Maryland to Boise, Idaho last year for work. Now, the move from Boise to Dallas, Texas. I highly recommend this team. The pricing is reasonable, but more important, the timely service and delivery.

Vehicle is was in good shape. Didn't give 5 star because the delivery was delayed by Carship who…read morehad a truck break down. Also could be a little more clear on payment details. But the main thing is that my car got to me and it was in good condition.

Handled picking up a car in NJ without me there, and dropped next day in FL. No issues, great to…read morework with.

I have to say that I just came across the response form the owner on this. I can only say that they…read moreare completely lying. We never got to that point. I paid the deposit, the guy told me I would get my deposit back if they couldn't find a transport for the price we had talked about, and that's as far as it went. No one ever came by. My car has always been operable. Not sure about their response. Please beware. I still have not been paid. It's not worth going to court over $250. My only hope is that my review prevents anyone else that comes across it from using this company. They scammed me.

Great communication and shipped my car quickly from Boston to Florida, highly recommend. No…read morepressure on pricing, you pass to the next truck if one seems too high. Thanks again!

Really solid. These guys carted my little hybrid off and delivered it over 1500 miles away with no…read moreevent. The guy who picked it up was great, too. Talk about trepidatious. I was so nervous about this shipment. I have such a busy job I didn't have time to drive my car halfway across the world. And for good reason. There are a lot of skunks out there. EATS educated me, they didn't talk crap about others, they didn't use phrenetic tactics to get me to commit... it was a good experience. I started to contract with another company, which was nothing short of fraudulent. They were pressuring me, I simply had a gut feeling that they were a mess. I called Empire, after speaking to over 15 companies. They immediately put me at ease with their sincerity and kindness. When you deal with honest people, you feel easy about it. I told the dude to think of me as his little grandmother and to treat me like that. He busted out laughing and said that he really wanted me to be happy and to provide a valuable service. I was and he did. Bottom line: If you want to be worried sick about your car for days on end, use another company. If you want to sign a contract that indemnifies the crap out of your vendor and not you, use another company. If you want to operate like you might have before there was Federal regulation on this industry, use another service. If you want a carefree and positive experience that restores your faith in mankind, use EATS. Thanks EATS.

Matt took what I was finding to be a very scary process with companies that had terrible reviews…read moreand track records with the BBB and made it so easy. Here are the highlights: 1) He was able to dispatch a truck to me the same day we made initial contact. 2) The truck came the NEXT DAY to pick up the car 3) The car arrived in perfect condition on the EXACT DAY that he said it would be there. 4) There were no surprises with fees. 5) He called to follow up on the day it arrived to make sure everything was ok 6) All drivers are screened 7) All fees are guaranteed in writing Do not call Empire unless you want a GREAT and STRAIGHTFORWARD experience with your auto shipping!

Eric brokered my auto transport and I could not be happier. I had my 2018 Audi A6 transported from…read moreRichmond, VA to Tacoma, WA. The carrier arrived on time and the vehicle arrived safely. Would recommend.

I would have loved to give Knickerbocker a positive review. Initial calls with Eric were great. He…read morewas super responsive and even though there were some challenges (drove to the middle of nowhere New Jersey to drop my car) it was a reasonable price compared to others. Issues were threefold: - Eric basically represented and used a facility that does its own direct auto transport. When questioned (because they were cheaper) he highlighted his business as better due to a number of factors. None of these ended up coming to fruition. - the Rando he got to transport my car was horrible. Lack of communication or updates. Ended up delivering the car two or three days later than promised (meaning I missed being able to inspect the car). And throughout the process was full of lies regarding arrival time and why he wasn't delivering on time. - car was damaged during transport but because I was out of town for 2 months after the fact and wasn't able to confirm and share this with Eric (because it was delivered late) I had no recourse for costs to fix the damage. - finally, In reviewing his end of year books, Eric got confused about a voided transaction (I had been charged twice initially and there was a void in his books). He assumed that it was me doing it due to my dissatisfaction and charged my credit card again without confirming the issue with me. He left messages while I was in a meeting and then charged my card without confirming. When I called, he apologized for his angry action but for someone who highlights professionalism amongst his traits, I feel this was way out of line. I was going to just leave things as is and not write a review and leave things as they were in August but given the action he took today I felt compelled to warn others.

Super service from start to finish. Maximum efficiency…read more Albert the driver was so competent and thoughtful. Highly recommend using this service.

Vehicle picked up in South florida May 17, arrived in Illinois May 27…read more Vehicle had 4 scratches on right front quarter, and 3 AMG wheels with edge scratches. I made at least 20 phone calls and several emails/ texts only to hear from Jorge LLC that that truck had a breakdown in Georgia. Ultimate simply dispatches to a third, fourth, fifth party and then no communication whatsoever. Never again.

I wish there were more stars to give this company!! Very professional and extremely patient. All my…read morequestions and concerns were answered immediately. Aaron Jefferson practically held my hand through the whole process. I know I was a nervous wreck. My car arrived ahead of schedule. I absolutely would recommend over and over. Thank you Kathleen and a million Thank Yous Aaron

Update: Kathleen was nice enough to give me a call after…read morereading the review and apologized for the bad experience. She offered to refund the $200 extra that I had to pay, which changed my review from 1/5 to 3/5 thanks to the considerate phone call and the refund. Review: I had a very unprofessional experience. The yelp reviews all seemed good and that's why I picked this company, but it was a bad experience that cost me time and money. I spoke with Kathleen who helped me set up the everything smoothly and I was given a "guaranteed quote" to transport my car from Long Island out west. I gave her a 4 day pick up window trying to ensure the pick up happens before I have to take my flight out. She said that sounds good and they would pick it up within that time range. After calls throughout the week, they finally told me one day before my flight (this was the last day of the pickup time range) that I would need to drop off my car to New Jersey (which is a 2-hour drive) and that it would cost $200 more to ship it. At this point, I had no choice but to agree with them. It was absolutely ridiculous to make me do 5-10% of the moving and to then increase the cost by $200 (or roughly 20%). The only positive was getting my car in 7 days, the driver was good.