Was in London for less than 48 hours and had an early flight out. Saw the reviews from others…read more(thanks fellow Yelpers!) and gave this place a go. It's a little on the pricey side as you are paying for convenience and a moderate to higher end hotel.
the location is located within the outskirts of terminal 5, by the car port/bus station. There's a connected walkway and takes about 10 min (walking at a leisurely pace and waiting for the elevator) to get from hotel to the trains. The hotel is quiet large. The room is nice, spacious (especially for London) and serves it's purpose.
The front desk was non stop busy with tourists, families, solo travelers and business people coming or going throughout the day.
If you need a nice, safe, clean, convenient place while in London for a short stay and are flying out of LHR, this is a solid place. It's in terminal 5 so departures are right there. If you are flying out of another terminal (2, 3 or 4) it's a quick free train ride.