4.5 stars - Great hotel! We stayed here for 4 nights last month. Bella at the front desk was so…read morelovely and went above and beyond to make sure we had rooms available when we checked in that were on the same floor with our preferred bed arrangements. She made sure our luggage was delivered and answered our questions. She made me feel valued as a customer and at ease on a stressful travel day. The hotel is located within walking distance of the tube, Oxford street with Selfridges as well as many restaurants. There is a taxi rank located right outside which was very convenient. The rooms were very comfortable with plentiful amenities like complimentary bottled water, mini fridge, robes and slippers, etc. The bed was so soft and there were a good variety of channels on the television.
All staff we interacted with at the hotel were helpful and kind. There was a fire evacuation on one of the days we were there and an announcement came on the loud speaker informing us to leave and staff members guided us to the exit quickly.
The buffet breakfast was nice with omelets by request, a variety of hot and cold items (bacon, sausage, eggs, hash browns, baked beans, pancakes/waffles, fresh fruit and vegetables, juices, cereal, yogurt, pastries). There were servers to clear your plates and provide drinks. We had drinks one evening at the bar and Marco was such an entertaining and efficient bartender. He made our evening memorable and put so much attention into making our cocktails and providing us with information about the signature drinks available.
Overall I would stay here again! The location was wonderful and we had a very comfortable stay.
